No Service

[Xssive1]

Public Mobile should be renamed Public Ripoff!. Two months and still cannot receive calls or text. Telus ignores me and moderators cannot get hold of me . Yet Public text me monthly reminders. Biggest run-around ever. Ready to jump ship as everyone ignores my issue and no helps. Feel ripped off. Has to do with porting issue but no one to fix it.

What to do?

[darlicious]

@Xssive1  All the power to you! I'm happy you are all up and running now! We're happy to help and come back anytime you have questions about your service.

[Xssive1]

Thanks for the suggestion and possible remedy. For now im going with a new number and have filed a complaint with the crtc. Freedom is holding me hostage so let them deal with it. They could have told me this but have not as is there explanation for the crazy charges they put against my account without explanation or reasoning. Thanx

[Xssive1]

Thank you for the info and encouragement. Finally . someone who understands my frustrations. I will take your advice and have asked for a new number. After being so deceived by freedom mobile Im happy to be back with Telus. Thanks again

[darlicious · Accepted solution]

@Xssive1 

    Hindsight is 2020....let this be your motto for this year. This is a lot of coulda, shoulda, woulda but had you activated with a temporary number the port failure caused by freedom is what has put you in the position you are today. And....waiting so long to deal with it.

     Seeing that your number was originally from telus and you are still within the time frame of it being held in the number pool and hopefully not released yet there is a small possibility of getting it back since public mobile is a telus owned company. You can ask the moderators their advice on pursuing that option. In the meantime you need them to set you up with a new number.

       Unfortunately you must of made it abundantly clear to freedom how you felt about them and they chose to use the outstanding disputed amount against you by refusing the port and cancelling your service/closing your account. This issue you must take up with them and if your efforts previous to come to a compromise have become frustrated (obviously) then your only choices are to walk away or pursue a complaint with the CCTS and have them settle the complaint.

       All in all not a great way to start the year or your new service with public mobile. But the plans are affordable, public mobiles slogan "We're for you." rings true....once you're all set up I think you'll be happy with the service and the community has your back. We can help you along the way, offer advice or just be a support system as you navigate your way to a resolution.

You've discovered you don't need freedom you just need to be free of them and free to make choices of what plans, providers and prices you want to pay for.....welcome to public mobile. You're free to do what you want, when you want and how you want . You get exactly what you paid for nothing more (ever!) and nothing less.

[ddeep91]

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@Xssive1 wrote:

They told me they closed my acct. I dont understand. I did not wish to continue with them so why wouldn't they close it?

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@Xssive1 

 I know it can be frustrating but from what I have understood so far. Your port is stuck and if your account is disconnected with your old provider you will need to reactivate your account with your old provider before this can be fixed.

!) Call your old phone provider (tell them you have a porting issue and you want to reactivate your old phone number/account for the time being.

2) Once your account/number is active again send a ticket to the Public mobile team via 

"Clicking The "?" at the bottom right corner.

3) You will need to provide your old provider's account number (the one you activated).

This should complete the porting process. Your old provider's account will automatically be closed.

Hope this info helps 

Cheers

[Anonymous]

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@Xssive1 wrote:

They told me they closed my acct. I dont understand. I did not wish to continue with them so why wouldn't they close it?

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???

[Xssive1]

They told me they closed my acct. I dont understand. I did not wish to continue with them so why wouldn't they close it?

[Xssive1]

Why can PM send me text and noone else?. Fishy

[geopublic]

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@Xssive1 wrote:

Public Mobile should be renamed Public Ripoff!. Two months and still cannot receive calls or text. Telus ignores me and moderators cannot get hold of me . Yet Public text me monthly reminders. Biggest run-around ever. Ready to jump ship as everyone ignores my issue and no helps. Feel ripped off. Has to do with porting issue but no one to fix it.

What to do?

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@Xssive1 Two months without being able to receive calls sounds like a port going horribly wrong.  You need to resolve this issue with the providers.  No one here will be able to help you.

Good Luck!

[DCAT_76]

@Xssive1 It does not sound right to wait for 2 months without service. If it is due to porting old number to PM or even to other new provider. I hope you have not committed a mistake to cancel the service to your old provider before you apply to port to PM. Successful porting will do the automatic cancellation on the old provider . If porting is only rejected by old provider. You can test your old sim if service is still available and It will be helpful but challenging to ask your old provider why they are not releasing your number to port. Most of the reasons are due to security matters like unmatched information from old to new provider during porting. More info from you as the other nice community members here mentioned could probably provided you the more accurate solution to your issue. Hoping the best to you. 

[popping]

@Xssive1 

You are at the right place to get support.

We need more info from your to help your.

Is your old SIM card still working?

If yes, your old provider has not release you number to PM yet. You will not get any incoming calls or texts until youir old provider release your number to PM.

[Dunkman]

@Xssive1 

If you are having porting issues, you will need to contact moderator to fix the problem.  Either submit a ticket or directly private message moderator.  You should expect a response within a day (usually within a few hours).  Check your private message folder (right upper corner of this website).  

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

Or:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[NDesai]

@Xssive1 Have you tried the sim in different phone? What happens when you try to call any numbers? If you do not get any signal, there might be an issue with your phone. Is your account currently active?
How can you wait two months if you are having issue calling? There is no reason for mods to ignore your request. Have you correctly submitted a ticket?