Community

Resolved! Holiday promo, free US talk/text, I got charged for it

Before my US trip last month, I signed up for the 10 day US roaming 500mb plan.  At the same time there was free talk and free text offered as a holiday promo.  On my account I was charged $15 but I thought it was a free offer.  Now, when trying to c...

Resolved! Getting a SIM card

Does anyone know where can I get a SIM card online for PM and do I have to pay extra for shipping too? 

Resolved! Was charged twice but nothing activated

Activated my sim went through all the steps got a error at the end processing then was charged twice and cant log into self serve account cant talk or text admin please help 

Resolved! Why I was charged for the first month?

I was a new customer on the last day of 2019 Black Friday and was promised that the first month would be free. But just now when I checked my RBC bank account, I found I was charged $44.80 on Dec 3rd, 2019. I do not understand. Public mobile should n...

Resolved! Plan Cost Changed

I'm on the old promotional plan for 12GB of LTE data over 90 days that costs $120. I've had this plan at this cost for a while now - I even remember when PM tried to increase this price but they were met with so much backlash that they reverted their...

Resolved! Unlock Simcard

I purchased the new public mobile simcard earlier today and now that I have inserted the simcard, it is requesting for a "SIM network unlock PIN", I do not know what that is. 

Resolved! 2nd line on same account

Hi, Wondering if i can activate a 2nd sim card on my account, not sure if this is possible to have 2 lines on one account.   

Resolved! Left Public Mobile / Ported my number to Virgin / Account disabled?

I had an account that just AutoPaid on Dec 19th. I decided to go with a new phone from Virgin Mobile so I ported my number over from Public Mobile to Virgin. My son still has an account with Public Mobile, but has gone through the little data he has....

Resolved! U.S Talk, Text and Data Bundle with additional Data

Hello,I see that the U.S Talk, Text and Data Bundle is $20 including 250MB of Data. I am just wondering if I wanted to get talk and text but with 500MB or 1GB of Data what it would cost or how to do it. Would my only option be to individually get the...

Resolved! Community Rewards?

Approximately how much involvement do you have to have on these community boards in order to be rewarded?How soon do you know if you get rewards for involvement?Wondering if it is worth the effort... lol 

Resolved! Able to send but not receive Texts

Hello, Having issues with texting, I can send a text to people but I am not receiving texts. Was receiving texts till 10am this morning, but none since. Have had people text me to test and have not received them. Any one else having issues? I have un...

Resolved! us roaming unlimited $8 talk

 I want to 're purchase my $8 us talk but I do not see any where to buy it again.  it expired yesturday.  it should be at add-ons you want to purchase but it's not there.    anyone know why?

Resolved! Keeping PM Plan/SIM With New Number After Porting Old Number Out

Hi guys,  This is a bit of a weird situation, but I recently ported out from Virgin Mobile on Decembery 27th, and signed on with PM for their $50, 8.5 GB data plan w/ unlimited calls and text. Virgin got in touch with me recently and offered me a 6 G...

Resolved! Want to put two bills into one.

I have 2 phone bills one for myself and one for my daughter, I would like to combine them to one totaly monthly bill rather than 2 seperate ones, anyone know how I can do this? Thanks in advance. 

Resolved! new phone z557bl

new phone z557bl, might be chattr's or it might be usa one, not sure- it wont connect me to PMin setrings mobile networks- the page is like opaque, not working- dimmed the original text...and i cannot set the mobile NTWRK.any advise on how to proceed...

Resolved! Are they ever going to offer a plan of unlimited data, calling, texting. For say 100 dollars a month