Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I used to have a PM account probably over a year ago but its been closed since since I moved away from PM. I'm moving back to PM and wondering if one of the admins re-open my previous PM account or do I need to create a new one? I prefer to ope...
Hi,Can anyone tell me:what is the coverage like for Public Mobile 1 hour north of Toronto (Barrie) area?is there LTE service here with Public or just 3G?I'm looking at getting the $25 package. I'm currently with Freedom mobile and their service in ru...
Hi, I registered two telephone numbers on the same email address and password. The self service allow me to access only one of two accounts and I cannot change the account number on the top right corner of the window to access the other account. Coul...
HELP! I never set up an account with Public Mobile but just realised I have monthly debits on my account since 05-Nov-19 (when I cancelled with Koodo) as PUBLIC MOBILE 855-4782542 BC for $36.96.
I'm triying to change my phone, but every when I put my SIM card, same one or a new one, it tell me :SIM NOT SUPPORTEDI have been told to call last service provider to unlock the phone, whitch I did and wanted 48 hr, and it still say SIM NOT SUPPORT...
I tried making a call this morning and got the message that my account was deactivated. I logged on to find this message: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make ...
Hello, I have a Motorola Razr V3 (yes its old) and received a new SIM card from Public Mobile.I bought a plan and activated the SIM. After powering up the phone it searches for networks but cannot connect. I have no service. When I search for network...
Hi Just bought a sim card at Walmart, the store clerk said my sim card has been activated, installed into my alcatel phone, it didn't work. Check the community solutions, found out that my alcatel phone model 5044G is not in the list, although the AP...
I'm new to the public mobile community and I want to level up my ranking..what is the best way to do this? Do I have to actively engage everyday ? and how much could I recieve off my bill even if I dont have a high rank
I have a $15 plan. I got it at the end of December 2019. Everything has been great except on April 11th, i received a message saying that I have 10 minutes left on my plan. Now I can't call anyone and get a message saying that long distance calls ...
I signed up my son to PM a few months ago using my info. I'm now looking to switch to PM and I want to know if I'll need a different email address and info to set up my own account now.
I earlier posted about my sim card not being able to be programmed for the intercom where I live because the number is not local and the response from the community is to change my number which will completely give me a new set of number and also req...
Hi friends would like your expert advice, I would like to help a older family member not from same house, she is with bell, i would like to port her phone number to PM, ill set up sim in her phone, is that possible, if she gives me her account numbe...
Hello i have my two paid vouchers from Shopper drug mart the voucher numbers are **** and **** the pin numbers are ****** and **** $20 each total of $40 and i am trying to put it in the phone and it is not accepting it. The shoppers say i have to ta...
I just activated my PM sim and can't MMS. SIMone keeps popping up a 'contact moderator' page, but when I enter my community username and password (NOT the account username and password, but I've tried entering those too), it keeps saying 'error log...
I am trying to enter my payment vouchers from the shoppers drug mart to have my service back and it is not accepting it why? presently my phone is out of service because today my payment is due. This is very urgent because i have to keep checking my ...
Hi I Left canada in January and cancelled my auto pay on my account before i left. 100% guaranteed i cancelled it. But now i am back and looked into renewing my account and it turns out it was active the entire time i was away (4 months). I'd like a ...
