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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account Suspended; Autopay payment ignored

I have autopay set up. For some reason my rewards were applied after the autopay payment and the payment disappeared from my balance. It shows up in my transaction history as $25 (my total plan charges). Then suddenly it's gone and $8 of rewards are ...

Can not send sms and mms to international phone.

My plan is $25 unlimited calls in Canada and unlimited international text messages. I found I cannot send any message to international phones. Asking for help! Thanks

Resolved! Locked out of self serve password reset email link not working

I've tried to reset my self serve password with an email link and the link was broken or expired. I am now locked out if my account. How can I have my account password reset? I'm trying put an add on on my plan.

Setting up an email

I got an alcatel go flip with public mobile and I'm trying to set up my email. I use gmail, and when I go to manual setup and enter all the information it always says invalid username or password. I am 100 percent sure that I have entered the correct...

Resolved! texts & calls work but data does not

So I activated my new public mobile sim card a few days ago and my calls and texts work but when I turn on my data nothing happens. It doesn't connect to the network at all. My account says I've used 5mb of my 1gb but it has never actually connected ...

Resolved! My Account password won't allow me to reset

Hi,I've forgotten my password and I need to reset it.When I try to reset my password, after I enter my email I get the message: An error has occurred. Just a heads up that the security question is case sensitive. Please try again.The box shows up to...

Resolved! Port Number

I have a previous number on Koodo that I would like to port to Public Mobile. Please put me in contact with an administrator so that I can do that.

Resolved! Rewards are not subtracting from the total bill amont

Flip Phone Users...

Hello, I'm just curious as the title suggests if there are any flip phone users here and if you are one I applaud you, sincerely. To add a bit more substance to this thread, would you care to share why you use your flip phone? I'm in between the smar...

Sim card activated, but showing sim card failure on phone

I got an old Iphone unlocked from our carrier for my son to use. ordered a public mobile sim, activated today, but still can't get it to work. If I check the usage on my account it shows a 4 second outgoing call from the assigned phone number, but we...

can't make calls out

Hi, I just ported my number to Public Mobile. I waited several hours, then Public Mobile sent me a text saying that my transfer request was successful. I can't call any number. It gives me a message saying that the number is long distance and that's ...

$10.00 reward for using referral code

I just signed up and activated a line, I used a referral code (they already show the $1.00 reward) but I don't see the one time $10.00 credit on my account?

Resolved! RBCREWARDS

I just activated a new line, used RBCREWARDS promo, paid with an RBC credit card but I dont see the $10.00 off and the extra 5gb in my online overview?Can someone check this for me?

Calls just going to voicemail

HiMe and the wife (wife mostly) cause i notice it when calling her, are having alot of calls going right to voicemail without even ringing once,have tried rebooting,shuting the phone of than on,dosnt seems to make a differance.Also on my phone lately...

Resolved! False Information from Public Mobile Sales Rep

Hello,I signed myself and two other family members up at Walmart (Barrie South) a few days ago. I asked about getting the Refer a Friend discount for my two kids, and the Sales Rep told me that I could do that later from home.I registered my accoun...

Resolved! Feature removal

Just subscribed to the $25 plan. I like the unlimited talk, text and 1GB data. But can we have the voicemail removed?

Re: In-store activated SIM card won't work

Hi Mary! I'm having issues activating my new sim card. I got the $40 deal with unlimited calling and texting and with 4.5GB data. I went through the application process online and just as I pressed "activate", it took me to a page that said "file not...

Question on Flash Sale, SIM free or not?

Hi,Got the email announcement of the Flash Sale, the English text reads "Get your next 30 days of service for $0!", while the French text says "Obtenez une carte SIM et 30 jours de service à 0 $!". My French isn't that great, but I think that roughly...

Resolved! The right time to set up an autopay

Hi, I currently have some available funds in my account, but I would like to set up an autopay for next month onwards. Should I set it up right now after the payment for this month is deducted, or wait till the available funds on my account are zero?...

Can’t call an area code 647 number with my plan

I have an phone plan which includes unlimited province calling (Ontario) but I am not able to call an area code 647 615 #### number. Can the moderator look into this and advise?

Resolved! Pre-authorized update

Someone can help me how can i update my credit card details?

Resolved! Roaming add-on

Hello,I paid $20 for roaming talk/text/data on the September 6th but never received the services. I just now paid $25 for roaming talk/text/250 data and the service is now working. How do I get reimbursed the $20 to my credit card? My credit card inf...

change phone number

hey guys i've tried to change phone numbers many times and everytime its says phone number change failed...??? my account is active...do you know why??thanks.

Resolved! No Internet

Hi,I have a $25 plan, with 1GB Internet for some reason I can't get internet. I checked APN settings, everything is OK. When logged in to my account Data is not showing. Please help.Thnaks

Resolved! Huawei P20 Lite WAS-TL10

Does anyone know if this Huawei model could be used in Public Moble Ontario network? Or how to check its technical spec. competibility to the PM Ontario network?

Resolved! Texting from Greece

I am unable to send and receive text from Greece. I have unlimited international text

Resolved! Signing up for a plan

I want to sign up for the $15/m plan now and the plan to start on Sept 18/19.How can I do that?

Resolved! What plans offer unlimited incoming calls?

Hi, I searched the community a bit and I found vague or indirect answers so I guess I'll just make my own thread about it. Which plans offered by Public Mobile offer unlimited incoming calls, does this also include international calls? I'm asking out...

Payment voucher not working

Hello,Ive bought multiple payment vouchers and none of them have wormed through the online system. Is there another way I can add then to my account? I do not have a card that is accepted for autopay so vouchers are the only way I can pay.Thank you!

Resolved! Issues on talk time

My plan promised me a talk time of 400 minutes of international calls every month on my prepaid sim...and it was told to me that if I dont use all the 400 minutes the month it would get carried over to the next month along with the next months talk t...

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