Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried porting my Bell number a week ago, apperently the port didn't happen succsesfully. NOBODY has ever replied to my complains yet. I have messages Mod's @Saray_O @Shazia_K @Jeremy_M @Mary_M Do not now when this issue is going to to be resol...
I tried to transfer my SIM from Fido to Public Mobile on Sunday. However incoming calls to straight to my Fido voice mail, incoming and outgoing text work and outgoing calls work. I have tired to continue using my Fido SIM in the mean time but there ...
It's been a week since my porting from Fido to Public Mobile. The porting seems incomplete as I am still unable to receive incoming calls when I insert PM sim card (outgoing calls are fine). Inserting old Fido sim card everything works. This is kin...
Hello, it seems like the only people getting responses are the ones creating threads. I've messaged every mod and have had no response, I've sent all mods my account number and phone number. Please correct this issue, getting very frustrated at this ...
On November 15th I tried to set up an account with PM. Card got declined twice and I was prompted to start over completely. Immediately following, my bank app notified me of a charge in the sum of the plan I chose and my PM Sim is active. Currently I...
Ported from Speakout pre-paid last Friday. Can make phone calls or send texts...but unable to receive calls/texts... I have sent private messages to mods, no response at all...Opened a ticket as well. Ticket #2007-8586. Please any mod available to h...
I am quite happy with PM, but there are a few things I miss having. Specifically, one would be the list of international countries that I could call to. I know some have commented on using Fongo, Cici, MagicJack, so I've compared those with Public M...
Hi Mods, I have activated my phone last Saturday, and I cannot received any phone calls. I can call other people and use data. I send 4 PM messages to @Mary_M, and 2 PM messages to @Shazia_K with my old phone account number, and the phone number I ha...
Hello, I got some issues with the porting and now I cannot do anything from the web self service as it tells me to contact support when checking my number avaiability. So I submitted a support request on November 16th and I still have the issue with...
Hi everyone, Can you tell me if these phones are compatible with the Public Mobile network and sim cards: - OnePlus 3- OnePlus 3T- ZTE Axon 7 Thanks Jobella
https://www.getorchard.com/search/shop-for-featured-phones/?utm_campaign=website&utm_source=sendgrid.com&utm_medium=email Anyone looking for buying an used iphone, Orchard is partner with PM.Look for unlock or Telus/Koodo lock iphone, they all work w...
High have registered and played for for 120 dollar plan in november..... just added 20 dollars to travel to USA yesterday and now account says it's suspended, when I'm back in Canada to I have to reactivate it??? Or does it automatically continue and...
It has been over a week since my credit card was charged for "services" but my SIM card has failed to activiate. I pm'ed the mods and there are no replies. Anyone experieincing the same problem and how should i resolve this?
Trying to submit a help ticket but each time I press submit, it says that my email does not match. It is the same email tied to my # and PM account so not sure what the issue is. Help would be much appreciated
Hello, I opened a ticket and sent PMs to @Mary_M, @Shazia_K, @Saray_O but haven't heard back. Can one of the mods please look into my issue? If you need more info, please let me know. Thanks!
Hi all Has anyone who got their backup/alternate phone number ported instead of the correct number ported get their issue fixed? Got the wrong number ported on Tuesday and need to get it back. Hoping to have a mod take a look at my situation to see i...
@Dave_M @Mary_M @Shazia_K Good morning, hope you can help with my port over from Rogers today please? I'll send over any info you need via private message. Thanks!
Hello, I signed up for Public on Nov 15. I am still unable to recieve calls or text. I had virgin before and when someone calls my number they are still getting the virgin voicemail. I cannot send or receive text messages. Please advise asap if there...
Hi! Payment made - message still says account suspended. Please tell me when I can have my service back up and running? It shows that you received the money and that there is no amount due. Thanks
My plan has changed from $90 90 days (1GB) to $120 90 days (12GB) yesterday, and received SMS confirmed that payment is through. I just checked into the plan detail, and see this: Pick & Pay This plan includes: -- 12GB Data- Expired- Unlimited Inter...
I have service to receive and make phone calls, and to send text messages but for some reason I am unable to receive text messages. I have restarted my phone but that did not work. Any suggestions on what the issue may be or how I correct it.Thank yo...
Hi @Shazia_K. Can you please help me to port my service from Rogers to PM? I sent you private message few days ago. I am not getting incomming call and text. Please help me @Shazia_K. Thank you.
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Hey, I have an issue where none of my friends from Freedom Mobile can call me. I have had this issue with all of them where it went straight to my voicemail when they called but I was able to call them though. I am just wondering if other people are ...
I emailed @Mary_M a week ago about porting number issue, and yet the message is still unread. I understand that PM team is doing their best to handle the situation, but it has been 10 days... I requested to change my phone number on my account 2 days...
Hello! Ported from Chatr and didn't get an error like others have. Payment went through, plan looks like it's active, and I'm able to send/receive calls and SMS, but my data does not work (even after entering APN settings) and my cell service is int...
My chatr SIM card is still working. When I was using Public Mobile SIM and call my number, it directed to voicemail immediately. Please help.
Hi all, I've requested a port to the mods for my Koodo prepaid account (it can't be done through self serve, apparently - tried many times through different browsers on different days). First, my Koodo plan cycles soon. Do I need to pay my bill to be...
Webpage froze during SIM activation so I am unable to get the PM phone number originally selected. I chose another PM number for the moment and submitted port request for the original number. Issue still not fixed yet. Any MOD can help me?
Will the porting stop if I change the sim into a new one? I ported my Fido number to PM but until now it is not ported completely. I've messaged all the moderators a couple of times but I never heard anything from them. I'm thinking of changing the s...
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