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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I activated talk, text and Data and nothing seems to working

@CS_Agent I activated a new number with talk, text, data for 30 days, and i'll i am seeing in my profile is $10 for 30 days. i've setup my APNvisually on the BlackBerry everything is appearing, phone, carrier etc, but none of the services are workin...

Unable to process payment

I am trying to pay for my services. I am using the same card. I even tried re enter g my card info. It keeps saying unable to process? My payment is due tomorrow.

Feels bad - screwed over a friend

I recommended PM to a friend and they bought in at the current prices. It feels really bad knowing how bad the current value is. (They were better off with there old plan)Is it possible for them to switch to a new PM plan when/if the company finally ...

Why do I have no service

No Service?

I had service yesterday, but this morning I don't - it started off by saying Public Mobile, but no LTE, 3G, etc and then now it says No Service. How do I find out if there is a service blackout somewhere?

Resolved! If your Data is not working, likely Telus related problem

Just as a heads up, if you are like me and somewhere in the GTA and your data is not working, it appears to be a bigger issue with Telus going on since 7am this morning. The Mods at PM probably won't be able to help aside from logging your issue. ht...

Plan expired?

Hi there I had the 4GB for $40 promotion on my plan with the autopay activated. However, I forgot to update my credit card information after my card was compromised, so the autopay did not go through. I had to log into the self-serve and add a new ...

Resolved! Activated but no service??!?!

Need help! I activated my account and sim yesterday. Was charged for 30 days service, but no plan activated on my acct. I cannot make/receive calls or texts! Sent a PM to moderator team. Need this fixed ASAP!! Thanks.

Resolved! Port out but keep the plan?

Need to transfer my number to another provider, but don't want to lose current plan, is that possible?

Resolved! Horrible self-serve web portal

Hey there,I don't know how I should say about the self-seve portal. I bought one SIM card from PM and wanted to add a 4G plan for $75. However, after starting to use the portal, it became so unstable and keep reseting the plan option for me. Also som...

Resolved! Incoming text for people on vacation outside USA

Please provide an option for incoming text messages roaming (even outside of USA) as many of our security questions or 2 step verification questions (Google, Apple or banking websites) send security alerts or codes via SMS text messages to mobile pho...

Resolved! New Pricing Structure: Existing Customer

Since there has been an increase in the pricing structure how does that affect existing customers? Considering there is no contract I assume Public Mobile can move me over to the new price point anytime they want. Has Public Mobile gone through a pri...

Price hikes support the revolt if it happens to legacy plans

Just leave to teach them a lesson. It is a bare bones company that needed the user to promote which I referred freedom mobile customers to. Brutal bait and switch. We are the ones not interested in top tier robelus plans with a new iPhone every two y...

Help... Data Stopped Working Without Explanation!

Hi I have the pre-paid plan (90 days with 12gb data and talking and all that stuff) and it's been working for almost a year now, then all of a sudden my data doesn't work anymore and when I log in to see how much data is left for the 3 months it just...

Resolved! Unlocked AT&T LG V10 Service State "Radio Off" after reset

Hello everyone,Recently purchased unlocked V10 from Amazon (AT&T Unlocked Phone compatible with GSM SIM cards in U.S. and worldwide) and put my PM sim card in when I received it. Immediately I saw it connect to the PM network and could use it. Howeve...

Signed up, Credit card charged, can't log in to account

Hi I just signed up and picked a plan, i was charged, and now the website doesn't recognize my email and i am unable to sign in or change my password. Does it take time to set up? Seems like something went wrong.Please help.

Unable to pay for plan

Hey, I'm trying to make a payment for my plan but when I try to pay it says my account has enough balance even though my service is not working/payed for. Any help would be appreciated!

Payment without a public mobile number.

Since April I've been paying a service that I never used. I'm a client of freedom mobile , but every single month on the 17th I have been charged with a payment of $48.59 directly from my debit account.

Resolved! 90 day $120 promo plan - travelling to Nova Scotia

Hello Community,I have a 90 day $120 promo plan and will be travelling to Nova Scotia this weekend for a week. are there any addon options available to me to use my public mobile phone while in Nova Scotia? If not, what would the best options be for...

I have a text message by someone and would like to trace it

I receiced a text message by someone that knows my name and refused to give me their name. I was hoping I could get a moderator to help me with this.

Unable to buy the US Roam addon

Hi,I am trying to purchase the US Roam package in self-serve.When I push the button "Confirm Purchase", I get a message"ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provisioning_-1"in a gray box.Then I check if the purchase has worked,...

Resolved! This message is for Babacar regarding my issue from July 1st

I post here because I noticed I was taken off the $120 12GB plan and put onto the $165 plan by a rep who manually reactivated my account one month. I have made the remaining payment of the money I owed as requested and I was told to message them on m...

Are Data Plans Prior to the New Data Plans LTE?

Sorry if this has already been asked (I looked back the past 3 pages and didn't see anything that stuck out as the question/answer), but as a customer who registered on July 3 (prior to the new Data plans that were introduced), does that mean my plan...

90 day data plan and only getting $2 for 90 days

90 day data plan and only getting $2 for 90 days. Shouldn't I be getting $6 off in 90 days? Thanks.

Disappointment by the price Hike. Now you get 3g for LTE price?

Hi Members,I loved PM and been an customer for almost a year. Disappointment by the price Hike. Now you get 3g for LTE price. Now, We get 3g data for the LTE Cost? My Suggestion: If PM is launching 3g plans for $33+, It will be great deal. 90 Days P...

overcharged

I wanted to add US calling to my plan. Went to change plan and it said change now or next billing cycle. I wanted to do it now and not wait 2 months. Then it appears to have charged my credit card for a new 3 months even though I had 2 months left on...

Resolved! Back to School Specials Have Started- $40/$45 Plans- Virgin, Koodo and Fido Promotions

Virgin- $40- BYOP- 1 gig, 500 Canada-wide minutes, Weekends and Evenings 5pm-7am, unlimited World-wide TextKoodo- $45- BYOP- 1 gig, 500 Canada-wide minutes, Weekends and Evenings 5pm-8am, unlimited International Text and Picture Messaging. Plus $10 b...

Traveling to dominican republic for honeymoon...add on selections

Might be a silly question but will PM work there if I purchase the US roaming? @Shazia_K

Reset my password

Need help from mod plz

Payment Problem, Overcharging.

I've just bought a cell phone today and a sim card,I've registered with unlimited call on my province, with a credit card, i paid 27$ 10$ for the pick and pay, and 17 $ for the unlimited talk. but when i logged on my account I had no talking plan, ...

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