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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Password Reset

Hello, What is going on with the password reset functionality in the app? The email is never sent to my email in order to reset. I really need to reset my password as my account is now inactive due to a change in credit card info. Thanks,M

can't receive incoming calls

transfered # yesterday but till now can't receive any incoming calls

Usage history

I just noticed that on my usage history reported in my public mobile account, the events are identified by time (x hours : xx minutes), however the hours is specified as 1-12 without identifying am or pm or military time (0-24:00) which is usually th...

Need to change password, Can't contact mods

Hello PM community,I need my password changed on my account but it won't send me the change password e-mail. I tried contacting the mods for help but none of them reply. How can I fix this on my own? Apparently the mods aren't interested in helping m...

Resolved! Where is the "SIM & Activation online form" ?

I am porting my number and I want to update my info I received this message: "Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & ...

Has anyone tried US roaming add-on for cruise ships?

I'm reading that cruise ships use AT&T. So technically roaming would work? Can anyone confirm that's tried it? Thanks,

Resolved! Putting a security PIN on my SIM

There was a similar thread here, but the solution doesn't directly address the question. It is more of a workaround that doesn't address my concerns. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Locked-SIM-card/m-p/224555/highlight/...

Topped up account. Balance not being used

I topped up my account today but the account balance is just sitting unused currently. is there any way to use the balance sitting there? plan is expired and I need my phone for work

Porting the Koodo number to pubic mobile

I have requested to Port my existing koodo number to public mobile that I have taken last Monday. Got a message back requesting some information and confirmed that it would be ported on Tuesday. Since sending the information I haven't gotten any mess...

How do I change my phone number

I moved to another province and want to change my area code.

Going to get a new phone - Question about 3G

Good day everyone. I am planning on buying a new phone later today, possibly. I have a question about the coverages. First off, I am currently paying for 6.5GB of 3G speed. The phone I am looking at (Xiaomi Mi 6) is not fully compatible with all of...

Resolved! Can I still get Autopay reward by using voucher codes?

If I top up my account before renewal using voucher codes, will I still qualify for the $2 autopay discount? I do have a credit card linked on my account, but have a couple of questions: 1. If there is a positive balance (from refilling using voucher...

Updated List of stores that sell voucher codes.

Can someone tell me what retailers sell the Public Mobile voucher codes? I have seen old threads talking about Canadian Tire Gas Bars, and shoppers drug mart. There is a link in one of those threads, but clicking it doesn't send me to the right page....

Sharing my experience in rural AB areas

Past few weeks, my family and i were in Banff, lake louise, AB. I was pretty impressed with PM reception. I was able to make calls in most areas and reception was good, no intermittent (e.g. Lake Louise top of the mountain, Chateau Fairmont, Banff ...

Uber 3g or lte ?

Thinking of doing uber Anyone know if i went with a 3g plan would that be good for doing uber driver ?Or sould i go with Lte. Its just 3g plans are cheaper Thanks

Resolved! *5555

So BC is on fire again. Like everywhere. Man this planet is screwed. Of course the planet itself will carry on without a worry.Anyway...I live in the interior of BC and I see a pretty good size plume going up. It seems closer. It seems new. I grab my...

My data

It says is roaming but I'm in canada. I just purchased 10$ worth of data

Resolved! Missed calls did not display in Usage History

@CS_AgentDear Mods, I have sent servel privite messages to you guys, I need the record of a missed call on July 18, 2018 which I can not find in the current Usage History. How to get it? because I need it as an evidence in a court.Thanks,

Htc one s

I've scoured the depths here looking for proper apn settings from my old htc one s. I've inputed what I've found for other htc phones and now my data and texts work but I cannot send/recieve mms. My imei number checks out as ok when I input it to che...

Mods, please reply to my private message about plan change

Mods,please reply to my private message about plan change!

US/Canada long-distance add-on

Hi, I purchased a 200 minute US/Canadian long-distance add-on on Aug. 7th from Hawaii. My phone is still saying I don't have long-distance and I still can't make calls. This is despite the money coming out of my account and the add-on showing as havi...

extra amount debited from my credit card

An amount of CAD 28.25 (see below) has been debited from my credit card today 08/08/18, though i have already paid the relevant package amount for two numbers, Aug 08, 2018 PUBLIC MOBILE 855478xxxx BC $28.25 Please clarify.

Resolved! Unlimted Picture messaging with 0.5Gb Data plan

is MMS data metered or otherwise counted toward the plan's Data limit?https://www.publicmobile.ca/en/on/plans/30for500MB-3Gspeed Thanks

Plan is expired. It wont let me "Renew current plan"

Resolved! How to sign up for Koodo offers?

My Friend and I both switched from Koodo to PC recently, both getting the $40 4.5Gb deal. He got an offer by text from 5130 offering $45 8Gb if he switched back to Koodo. How do you sign up for Koodo offers?

Received a message from 5129 letting me

Hi,I eeceived a message from 5129 that sais:An offer so good, we can barely believe it! Join Koodo and get $20 Unlimited Talk & text for ONLY $20 per Month! Redeem online at https://Koo.do./choosekeoodo or Have someone received this message?I have $...

Resolved! on autopay but plan has expired?

my account has been suspended but i am on autopay and credit card is fine. Not sure what i need to do to reactivate???? please help

Resolved! Service in NL

I just ordered my SIM card. Was wondering if anyone from Newfoundland, Canada has joined up and how transition from telus was

Data not working mid plan.

I have a 3GB data plan and it stopped working after using 1.6 GB. Well it partially works. I can send imessage but i cannot access apps or internet browsing using my data. I have lots of data left and i have checked all the APN stuff out and its all ...

Resolved! Expecting the due date Extension or Refund required for the excess amount for Plan Change

Good Morning.This is regarding the plan change for my mobile number 437-580-xxxx(old number 902412xxxx)1. On July 26, using automatic topup plan, the amount 26$ credit to my public mobile account. Hence My plan valid date changed to till Aug 26th.2. ...

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