Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
note: i've added screenshotsI am a new customer..completed all the steps, but when i went to log in to my account for the first time, my password manager hadn't saved the correct password, so i pressed the "forgot password" link, then answered the se...
I forgot my account username. What to do now. Please tell me.
Unlimited Data needs to be a option in Canada. USA is way ahead. Canada needs to offer as Public mobile has the 3g 4g LTE plans. Why not make this unlimited and just set at rate for example 40 plan 5gb LTE then as it's gets close to the limit put d...
A friend from a landline had to enter 1 before calling me. He lives in a couple communities away and it has never been long distance before. Why suddenly is my number long distance? I picked a number close to their community.
Hello,I signed up with Public Mobile on a $40 4.5G plan at a London Drug location and I still haven't received $25 credit. I signed up on Sep 7th.
i just changed my plant to unlimted texting only because its all i had enough money for it says that it is active in the self serve section but it will not let me send or get text it says the payment went thru can someone please tell me how i can fix...
I changed my SIM card from my SKY Pro 5 to my MotoG5 and am getting a request for a SIM unlock PIN. This is not a locked phone. Does anyone know how to fix this problem?
I added $28 of a data and voice add-on for 10 days, for a weekend trip to the States. I thought I had added it and it would activate when I got to the US but when I got here I didn’t have any internet or voice access. My account shows that I have $28...
I tried to register the SIM I bought, but the credit card was compromised, so the error I got was "Invalid SIM, wait 50 minutes". I did, and retry with a different credit card (my wife), and now it is Invalid SIM. I tried different credit card (anot...
I need to do a long distance call from Canada to Nigeria. got the message that i talk is not included in my plan. which add on do i need.
Looking for someone to do this thx..Art
Can we port the cell number from my first PM account to my second PM account and port the cell number from my second PM account to my first account, simultaneously?
my phone dosen't work, i send you message, and it works only few days,and after that, it not working anymore. From i bought the phone number, it works only few daysPlease reply a.s.a.p.
I just transfered my phone no. from freedom mobile to public mobile about 20mins ago. I can make calls and send text messages but i cant receive calls ot text messages. I need help. Thank You.
When I click on "Plans", the website fails to show me any available plans...is this happening to anyone else?
Is there a feature by which a member may block certain members from commenting and bravo their posts?
i have a sim card. never could pay it because i could not get any help in doing so and where to do it so my account was supended i asked a few tmes for help never recived any. i want to get a mew plan that one that is 40 dollars. and i wouls like to...
My old service provider is Videotron. They told me that Public Mobile needs to contact them to reserve my telephone number and to cancel my active account. I activated my Public Mobile service on October 6 and I am advised after calling Videotron Cu...
Tried:Placing sim in multiple phonesreseting apn settings/ manually entering them, restarting phoneturn on/off LTE, restarted phoneturn on/off roaming, restarted phone manually turned off auto cell network and selected PM network, restarted phoneturn...
This forum with it's rewards is a good thing but is mostly a social forum. The rewards for posting questions and comment in addition to bravos are incentives to log on and peruse and interact with other members.
Is there a way to opt out of PM notifications? I cdon't see an option to opt out or un-subscribe, or am I wrong?
My iPhone 6S has had a valid public mobile SIM card in it for about a year. An hour ago it errors out saying the SIM card is invalid. Tried rebooting the phone and reseating the card. Nothing seems to work. What would cause a less then year old SIM t...
I've been receiving SMS spam from a number based in the UK. The message is "xxxxx is your Messenger code to verify your phone number". I have not requested any "messenger code". Is there a way to block SMS messages from this number? ThanksPaul
Hi all, I am out of the country for six months at a time, can I keep the same number without having to pay the full monthly fee?
The Moderators takeing 48hrs+ is obviously a problem for those who need an urgent service when they have a serious problem that the community can't handle. I can not work without my phone, if my service stopped, and I could not get it up again withi...
I need my account canceled! I no longer have the sim and will not pay for another month that I'm not using
I just got my first ever community reward Big shout out and thanks to all of you for helping me fit in and give so much great information for me to learn Check self serve!
So I received a text message about switching to koodo. I am willing to make the change myself without paying a random Koodo kiosk $30 for the artificial "connection fee". I follow the links provided, how do I $%@#!#'ing setup this promotion without h...
Hello, I recently activated with public mobile and used my previous number from another carrier to do so. Everything seemed to go smoothly, but when I started up my phone I received a message saying that there was a problem and that I needed to go to...
I attempted to transfer my number out of public to Telus. It would not successfully transfer the number then my account from public mobile just got closed, the Telus rep spoke to the public mobile rep who said it was closed due to port out. They are ...
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