Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,If anyone can help me regarding this query. I am leaving for vacation (outside Canada) for 20 days and I have already paid my monthly plan fee (30$ for 30 days with 500 MB data) on last 27 November. Now is that possible to temporarily deactive ...
Any charges to remove Add Ons Thank,s
My call log usage showed multiple times that I had a web event by texting myself, I don’t understand why it would say that as I don’t text myself. I asked my kid and he said he did not either, can someone shed some light onto this. Thanks!
I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ?
Okay so my battery in my samsung galaxy 7 only lasts 21 days. From 100% down to 0% (Doesn't turn off but its beeping/flashing low battery) I have cellular data, bluetooth, NFC, location and wireless turned off already. I also disabled the touch when ...
I joined on Nov 22 2018 but SIM card activation failed because my phone was still locked to the previous provider. Before I reached that point I had already set up an account, entered my SIM card number, email, etc. etc.Because my previous provider w...
My plan included Unlimited Canada Wide Talk and Unlimited International Text. But when I tried calling a 1 888 number. The first thing I hear is "Hey it's Public Mobile, your plan doesn't include talk" and tells me I can change my plan at the self se...
When will i get the confirmation email that i will have a free 1 month from black friday for new members. My plan started his november 24. Its been 8 days.
Hello, I'm about to sign up for PM and couldnt find someone I know well who has an account. Anyone who can help me with a referral? Private message me if you can. Thanks!
Hi, I bought a SIM card and activated it online. Got a text saying my port from Virgin was successful and calls/texts work fine. However, data doesn't work. In the settings, my IP address is listed as "unavailable" and mobile network state is either ...
Hello, I have autopay enabled, evidently but this month I could swear I had a slightly more expensive bill than the last month and that shouldn't be, I had $2 removed last month and should have had $2 removed for this month. Maybe I'm not understandi...
Hi, A family member in Brampton, ON has decided to sign in to PM availing the $25 promotion before Dec 6. Here are a few questions she needs help with and I'll request community input (as I am not too old a memeber either): Q-1: From the forums I rea...
Hey Guys, I´ve been with Public Mobile for 40 months and until now I had no issues. I´ve had a plan with text, calls and 4.5 GB of data. After my plan expired this month I changed my plan to a cheaper one and loaded my account with money again. This ...
. Seems my bookmarks have disappeared when I switched to Public. Is that because they were on my previous SIM card ? Is there a way to get the bookmarks back into my phone ? Thanks
I got 8 gig of data when I signed up and paid for my plan and I haven't been able to access it even once but here doesn't seem to be any help, I'd like to use the 8 gigs I didn't get to use the ones I paid for or the sign up bonus this entire time an...
I tried to go through the activate SIM process few times (each time failing with generic error asking to try login again). However, it never even created my account so I had to start from step 1. Finally it went further in steps and I was able to sel...
Im in the US and i've added some add ons but my phone is still not working
After I filled out my info, referral, sim number (but no credit card yet), and clicked on next, the page was stuck in processing for a several minutes and then I got this error. I have tried incognito mode several times as well. Seems super unrelia...
How do I stop public mobile from spamming my inbox?
Help, I have exacltyl 35$ in my account and my 35$ plan won't renew even though i have enough money! Can someone please tell me who a MOD is so i can message them (apparently you need a username to send private messages). Thank you so much
I just joined publicmobile in Alberta and was wondering if my monthly plan included the 44cent fee charge.
I was setting up a new account, including a phone number transfer, and as I clicked finish on the final step, I got an error (Generic Error). Now If I go back to try and set up the account again, it says the SIM is invalid. I tried logging into the...
I paid out the money came from my account.... However no data and no one to fix it....
I have a public mobility account under my own phone. And l am on auto pay with my credit card. My wife also has an account that is also on auto pay from my credit card. The problem is she has not had much contact with public mobility as her phone onl...
I received very little help from PM to update my account. I had a moderator send me an email 3 days ago and have not heard from them since. I get impression they want to frustrate their customers. I have one month left on my credit card before it exp...
I have now tried multiple ways to get in touch with your company and this is my fifth message , i have also spoken to at least 2 clients of your company through the community , no one can resolve my issue , i have tried sending my password back to my...
I had a friend request that signed up for public mobility on November 26, 2018. I didn't recieved nor did he get confirmation for the 25.00 credit to our accounts. Can you tell me if we will recieve his promotion.
I ported into public last night. I got a successful message, text and calls out are working, but i cannot recieve calls. When I call my number it says its not in service. Where do I go from here. I really need my phone to be working today
I bought a 2nd SIM card yesterday from Walmart to setup another plan for my daughter. I keep getting Invalid SIM when I enter the numbers from the Card. I read other posts and tried to clear cache, incognito mode, wait a couple of hours and still n...
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