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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25680 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37403 Views
  • 185 replies
  • 29 Bravos

switching to koodo offer

Hi. I am currently willing to switch my current plan ($120 for 90 days) to a Koodo plan as my it does not allow to make call in th rest of Canada (plan is limited to call within Ontario province). is there a way to message me an offer (like the one I...

sicape by Good Citizen / Bon Citoyen
  • 4014 Views
  • 15 replies
  • 0 Bravos

Resolved! Changing Plan Twice

Hi,  This is concerning a friend of mine. He initially had the 2.5 GB plan for 40 Dollars. Around two weeks ago when the 4 GB for 40 Dollars promotion came out he changed his plan to that in the next renewal date. Now he would like to change again to...

Cheetah24 by Town Hero / Héro de la Ville
  • 1373 Views
  • 5 replies
  • 1 Bravos

Resolved! NO SERVICE?!

Just activated my SIM (yes I've double checked that my SIM number is correct in my account) and paid my account (yes I've checked this as well) for my fully unlocked iPhone 6 (fully up to date) and I've got no service.  I've tried hard resetting the ...

sebastianjedsk by Great Neighbour / Super Voisin
  • 3602 Views
  • 10 replies
  • 0 Bravos

Zip code does not match billing address

Hi there, I saw there's a couple of similar questions that all point to the same issue and they were all resolved by getting direct support from Public Mobile. I am 100% sure I am typing in my shipping address correct, and I am using the the auto-fil...

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alecng by Great Neighbour / Super Voisin
  • 4516 Views
  • 10 replies
  • 0 Bravos

Resolved! US Texting

@Moderator_Team I am in the United States and getting messages that US texting is not included in my plan. However, I have international texting included. Is there any way to correct this?

jrdmacdo by Great Neighbour / Super Voisin
  • 1274 Views
  • 5 replies
  • 0 Bravos

Resolved! Possible to transfer an American number?

Hello,I am wondering if it is possible to switch a phone from an American plan to Public Mobile and keep the same phone number?

laurestine by Great Neighbour / Super Voisin
  • 1026 Views
  • 4 replies
  • 0 Bravos

Resolved! Access app

When attempting to open a MS Access file (.mdb) in the Access app on my Samsung Galaxy Tab A, I receive the following error message: Sorry. An error occured. It allows me to open other .mdb files. Why does the app give me this pop up every time? Any ...

SlaterP by Great Neighbour / Super Voisin
  • 1048 Views
  • 3 replies
  • 0 Bravos

Resolved! Add-ons Question

My plan is the province (Ontario) unlimited talk and global wide unlimited text, and I am going to West coast and want to purchase an Add-ons for talk (calls in/out) while in Vancouver, is the 'In Canada Long Distance' add-ons (200 mins $8) that I sh...

tqlam by Great Citizen / Super Citoyen
  • 1541 Views
  • 7 replies
  • 0 Bravos

Resolved! Asking not to post personal details

I don't understand the insistence of asking people to not post personal details. I'm fine with advising not to for all the right reasons. But if people want to expose their personal details like they do everywhere else on the internet then why do the...

Anonymous by Not applicable
  • 2689 Views
  • 26 replies
  • 5 Bravos

Starting my renewal early

Hi, Good old instagram used all of my data in the background so I now have no data. My renewal date for my account is June 27th. I have tried to set up the same plan again selected the option to do it from now, but the money still seems to be availab...

garysully1986 by Great Neighbour / Super Voisin
  • 1878 Views
  • 6 replies
  • 0 Bravos

no talk included??

Just got the phone hooked up with Public.  I got the $40 canada wide talk, international text & pictures, and 4 gb of data.  Had a call went straight to mail box. Called him said my plan did not include talk.  why would i get a plan with no talk.  Tr...

Gord110 by Good Citizen / Bon Citoyen
  • 1840 Views
  • 19 replies
  • 0 Bravos

New customer expired plan

Hi there, I recently arrived in Canada and decided to go with a Public Mobile. I got a sim card and a $40/4GB plan at Walmart, where the clerk at a mobile stand took my information and activated the sim card for me. I purchased a $43 voucher as well....

sunnabjork86 by Great Neighbour / Super Voisin
  • 904 Views
  • 5 replies
  • 1 Bravos

Android Oreo rollout

Hey all!  Just wondering if anyone has an actual concrete date for the Oreo update to rollout to phones like the Samsung Galaxy A5 2017 and such? I know that Koodo started to do some rollouts to the S6 as of this morning.  Thanks for any insight!! 

Clefort88 by Model Citizen / Citoyen Modèle
  • 1401 Views
  • 5 replies
  • 0 Bravos

Plans Improvement Suggestions

Firstly, bravos to the great plans offered by Public Mobile.  They stand out from the ones from other carriers in the market; for example, unlimited talk & text costs at least $40 a month with all other carriers, while Public Mobile offers this at $2...

wleung by Great Citizen / Super Citoyen
  • 1267 Views
  • 9 replies
  • 1 Bravos

Android Messages for Web

One of my many gripes against texting is not having a web access via computer.  Apps like skype and whatsapp have had a web capability for some time now.  Finally, android messaging has gotten with the program and added web messaging capability.  Tho...

Resolved! Telephone repeatly call number 9025804001 by itself

I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed...

SonPham by Good Citizen / Bon Citoyen
  • 17336 Views
  • 40 replies
  • 3 Bravos

Resolved! Create Account failed

I did the Walmart activation, and got the phone going.  I went to try to set up an account, but got to the second page and my ancient computer crapped out on me.  No problem, went back to finish up (or start over, really), but now I'm unable to creat...

ChrisP by Great Neighbour / Super Voisin
  • 812 Views
  • 2 replies
  • 0 Bravos

PM simcard in Calgary

Hi,Can someone tell me where to get a PM simcard in Calgary?

sethtayfun by Great Neighbour / Super Voisin
  • 2247 Views
  • 9 replies
  • 0 Bravos

Change of plan

I just signed up yesterday and I think I picked the wrong plan. I signed up with the $25 talk and text plan which only gives province wide calls. I need a Canada wide talk plan and should have signed up for the $30 plan. I tried making the switch on ...

Gloriaakpo by Great Neighbour / Super Voisin
  • 907 Views
  • 4 replies
  • 0 Bravos

Unable to find my IMEI Number. What can I do?

Hi,I live in Toronto and have a mobile phone from australia which I want to use on the public mobile network. I tipped in the IMEI to check if my phone is cabable. The system can not find that IMEI Number. Does that mean that my phone will not be abl...

123Tom123 by Great Neighbour / Super Voisin
  • 855 Views
  • 4 replies
  • 0 Bravos

need a friend to refer me

new to publuc mobile. ..need a friend referral to get my ten dollar  NEW acct setup...taking  numbers tonite or tommorrow  WILL be hooking it up urgent replies accommodated 

sheeky by Great Neighbour / Super Voisin
  • 1127 Views
  • 6 replies
  • 1 Bravos

APN

Am having trouble inputting the APN code onto my new phone. Inserted new SIM card. Old plan is gone but public mobile plan won’t open up on new phone.  Don’t know what to try.

Mpalumbohabs by Great Neighbour / Super Voisin
  • 422 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone plan for visitors

Please let me know whether or not I go to Walmart, purchase a PM sim card and activate it to get a new number, without using a physical phone. The PM sim card will be for my visitors coming to Canada in about one week. I am sure their current phone W...

pckku by Great Citizen / Super Citoyen
  • 2461 Views
  • 13 replies
  • 1 Bravos

Resolved! Cannot port/change number

Hi, I'm currently experiencing an issue with incoming calls on my phone. I read some of the other posts regarding phone number switching and that it may take a bit for them to properly forward the number from the old service provider, but it looks li...

jCobalt by Good Citizen / Bon Citoyen
  • 1602 Views
  • 5 replies
  • 0 Bravos
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