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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 2 UT 1/2 UT 2 - All Circuits are busy. Try your call again later

Hello, I'm calling an 800 number: +1 800 680 0750 And I keep getting this message: 2 UT 1/2 UT 2 - All Circuits are busy. Try your call again later Please help. I found a similar topic but it doesn't help: https://productioncommunity.publicmobile.ca/...

Resolved! Community slow?

Has anyone else found public mobiles website and the community in particular very slow? Sometimes it takes so long to load a page it times out. I've been waiting minimum 45 sec just to get to the page to reply or edit.

Resolved! Change of plan

Hi,I need a change of plan, so can I able to change, and can any representative from your side can help me with changing the plan because I really tries cannot able to figure how to do that.Call me up.

Whats the selfserve phone number ?

Resolved! Self serve payment history doesnt show taxes??

Just wondered if this was normal? Just happened to look at it and noticed it read my initial plan charge of $25, but yet my payment card says $28.25 (which i know is 25 with taxes)... i was just wondering why they differ?

Resolved! lost my sim

hi ijust lost my number i want to reactive same number on new sim

Calling and data not working - only texting

Update: issue is fixed. Switched phones from Huawei P10 Plus to One Plus 3T. Started by switching the SIM card to the other phone. Troubleshooted the issue with no luck. Bought new SIM card and switched it in my account. Same issues. Messaging with m...

Resolved! No Calling Service, even though my plan is unlimited Canada-wide Talk included

I just signed up with Public and my phone has service. The plan I chose has data (working), unlimited text (working) and unlimited Canada-wide talk (not working).How do I get the Talk to work? I can't make calls. I get a recording saying Talk is n...

Resolved! Service Activation

I Finished signing up for an account, but do not have service yet. How long will it take?

Sim card discount discontinued April 1

Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10.

Resolved! Question About Plan Change and Addons

Hi all. I have unused 5GB add-on from RBC Promo when I became a PM customer, and 1GB add-on from holiday giveaway. Currently I'm on the $40 5GB plan. I don't use all the data, so I was considering switching down to the 1GB plan for $25. If I switch t...

Resolved! port number

how do i port a number from freedom mobile to pm

The pin on my voucher isn't working

I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly.

Will the Sim card work with my iPhone 6S?

Resolved! Rules for billing cycle for months containing 31 days

My understanding was that a new billing cycle starts at the first day of each month. Nevertheless today is March 31-st and my time usage was reset. I have 100 min/month plan and this means remaining time for March was reset to 0 and all my calls on M...

Resolved! Couldn't make payment

hello there, we set up auto payment. but it didn't charge to the card on the due date/ we tried to pay with visa and Mastercard, none of them were accepted. i used both Microsoft Edge and Internet Explore to try, but no luck. please help.Thank you,

password not working and neither is password reset form on your site...

not sure why but my clients pass we setup his account with is not working, neither is the password reset form, I tried it on 2 browsers so i'm suspecting it's on Telus end the password reset form is not working, anyone else have similar problem?

Re-set password but I forgot answer the security questions

Re-set password but I forgot answer the security questions. Please help

Resolved! Canada Wide Calling

I have a Manitoba phone number. With Canada wide calling, would I be able to call an Alberta number for free? Or would I need the Long distance add on?

Resolved! 2UT1/2UT2 - All Circuits Are busy

I've been getting this error several times per day, every day for a few weeks now in my area of East Vancouver. This is happening to everyone in my household with a PM service. I've never had this problem prior to in recent weeks. I can't imagine if ...

Can't submit a ticket to a moderator

I bought a Public mobile sim card that I want to transfer from Koodo. It says I have to do it through the chatbot which I do it then says it needs me to create a ticket which it starts to do and asks me to sign into the Community portal (the one I'm ...

Resolved! Calling

I've paid for my plan and have had it for several days now. Texts come in and go out but I can't call or call my phone. I need help to be able to call.

Help moderator!

I was 3$ short for my 25$ plan so I went up town got a 22$ phone card got home and even though my mobile data was turned off I was charged 15$ for a gig of data??? What's going on this is rediculous I need this resolved right away I can't afford anot...

Porting number from voip.ms

I just wanted to share my experience porting a number from voip.ms. I am a new Public Mobile customer, I just joined last Fri Mar27. During the activation process, I opted to port in my number from voip.ms instead of getting a new number. And today T...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! 2 UT 1/2 UT 2 - All Circuits are busy. Try your call again later

Resolved! Community slow?

Resolved! Change of plan

Whats the selfserve phone number ?

Resolved! Self serve payment history doesnt show taxes??

Resolved! lost my sim

Calling and data not working - only texting

Resolved! No Calling Service, even though my plan is unlimited Canada-wide Talk included

Resolved! Service Activation

Sim card discount discontinued April 1

Resolved! Question About Plan Change and Addons

Resolved! port number

The pin on my voucher isn't working

Will the Sim card work with my iPhone 6S?

Resolved! Rules for billing cycle for months containing 31 days

Resolved! Couldn't make payment

password not working and neither is password reset form on your site...

Re-set password but I forgot answer the security questions

Resolved! Canada Wide Calling

Resolved! 2UT1/2UT2 - All Circuits Are busy

Can't submit a ticket to a moderator

Resolved! Calling

Help moderator!

Porting number from voip.ms

Got a sim but dont know the number and sim does not seem to be working

No service

No service

No service

No Service??

No Service

Activate new card

Retiring 3G

Apple cellular watch

service in Europe

setup without app?