Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.
When I signed up for PM, the rep put in the wrong email address, can you correct this please so i can make a payment and manage my account?
Can’t use my phone after toppling up with payment voucher
My phone died a few weeks ago, I cancelled my AutoPay Plan but my current month charge appeared on my credit card statement a few day ago. Am I entitled to a refund?
I always get a text from public mobile before my payment is due so I don't forget as I don't have autopay yet but this time I never got a reminder text so I could pay my bill & I'm wondering why since it's always happened since the day I got my phone...
Not a question. It would be so much better if the due date was the same every month. Every 30 days makes it due when I don't have the money, at times. Frustrating
1 - I tried to register my number which I have never done. The database said its already registered although I have not used Public mobile service yet. I assume someone used my cell number in error at one time. This is the message I get: 2 - How doe...
Is there an outage in the Millbrook Ontario area?There's a tower at the top of the hill that provides service for the town.I usually get two bars, but I suddenly can't get service anywhere in town since about 10AM.I tried another phone, same thing.Th...
Hello, I have upgrade from the $25/month plan to the new $25/month plan with date but the data is not working or showing on my account?? Thank you
Locked Out of my accountand i cannot reset my password. Im on a trip doing all this with no data please help.
Hello Community, I have a 25$/ month unlimited plan, recently I received a text message saying that I have 10 minutes left of usage on phone calls. I am confused in the fact that I paid for unlimited talk text and 500mb. Why am I receiving this mess...
I Auto payed my account July 30th, but my data didn't renew. I pay every 90 days. Any ideas?
I have a budget of $200 and looking for a new phone. Are there any suggestions for a decent phone over 16GB storage
I activated my sim yesterday, then attempted to switch the new number to my existing phone number, which is with pc mobile. Unfortunately that seems to have been a mistake, as the port has failed and I am stuck in limbo with no cell phone service fr...
Yesterday I purchased a Public Mobile SIM from Walmart. I tried to activate it at home, and was unsuccessful, as it gave me messages of "Invalid SIM." On the advice of community members here, I went back today and was able to exchange the SIM for a n...
I recently transferred a number from Virgin my old provider. Activated my sim card yesterday but still I am unable to receive calls. Outgoing calls are fine. I have only signed up for talk no text. The phone Im using is a nokia 1020. I contacted Virg...
How do I find the SIM card pin #? I'm trying to activate my phone
As it was Telus initially said "no" to unlimited data for a few days when Rogers and Bell brought it out...Then they did finally cave and follow suit. Now all 3 have bumped up their unlimited data options to 512kbps overage, which is plenty to run Sp...
I started a 30 day $25/mo plan with 1Gb of data/mo., with autopay. On my first monthly payment day after startup, when I received the message saying my auto payment had gone through, I reset cellular data statistics to zero on my iPhone so I could ke...
Hi,There was a problem activating my SIM card.2 days ago,I entered my SIM card code, set my phone number and entered my voucher code.Namely, I went to page 5 'PAYMENT'. BUT, there was a problem going from page 5 'PAYMENT' to page 6 'SUMMARY'.And then...
Hi, I recently had my credit card number change. This was the same one I was using for auto pay. I found out that my account service got cut off as a result However, I noticed that public mobile still charged my new credit card number somehow ( aut...
I keep trying to port my number over but it won’t go through....need help from someone
I purchased the $20 USA add-on with data last night and drove into USA today. My phone service seems to work just fine, but the data is rarely seems to work. Most of the time it tells me that I am not connected. Any ideas?
I recently got the $15 pre-paid option for my Huawei Enjoy 7 (SLA-AL00). I'm able to receive and send texts no problem but when someone tries to call me they get automatically directed to my voicemail and when I try to call someone the call is automa...
I refer my 2 daughters switch their phone plans to public mobility. Xxxxx and xxxxx. And my code is xxx. But Until now, why don't I get any rewards? Personal info removed by mimmo
Hi I have tried everything to get MMS to work. It simply won't work for me. Is therea moderator that can assist? I have an iPhone 8 plus iOS 12.4 Thanks.
My son has had his phone since December, out of no where it is showing there’s no service. Payment has been made, as we have never missed one. The SIM card has also been taken out and put back in as well as a reset of the phone. How am am I able to ...
Hi, I just switched to public today from Fido and I cannot recieve incoming calls but I can outward call and my data works. Does anyone have a solution for this? Thanks,Chris
Given my experience, and the 10 friends/relatives I persuaded to join, the keys to glitch free service (after one gets correctly activated ) are:turn on autopaynever change your plannever port-in while activatingnever buy an add-onalways delete the c...
