Will not accept credit card but has previously

[rosiep]

Attempting to make my payment, with credit card as I have done before without issue.  When I hit submit, it is telling me is cannot process my payment.  Have not changed credit card or any other info, what should I do as my payment is due May 4th!  

[hairbag1]

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@gpixel wrote:

@rosiepif you can't get your credit card working today. I suggest you goto this website and buy enough vouchers to cover your plan for now, so your service doesn't get disconnected while you deal with your credit card issues. 

https://www.recharge.com

https://canadiancellsupplies.com/

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Looks like they've SRO of all the voucher at canadiancellsupplies.com...not just PM vouchers.

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

[gpixel]

@rosiepif you can't get your credit card working today. I suggest you goto this website and buy enough vouchers to cover your plan for now, so your service doesn't get disconnected while you deal with your credit card issues. 

https://www.recharge.com

https://canadiancellsupplies.com/

[hairbag1]

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@rosiep wrote:

Attempting to make my payment, with credit card as I have done before without issue.  When I hit submit, it is telling me is cannot process my payment.  Have not changed credit card or any other info, what should I do as my payment is due May 4th!  

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Valuable suggestions provided above but you haven't responded if the problem is resolved yet. If not, you can get a payment voucher from many retail providers like Canadian Tire, London Drugs or Loblaws even...(just make sure they're "activated for your use" by the store immediately.) You can call 611 to apply the payment voucher to your account then deal with credit card issue later on.

[JoyLuck]

@rosiep

Note: The credit card will get locked after a few failed attempts. You will then have to contact a moderator for assistance to have it unlocked.

 Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

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Step 5 Then choose “No, I want a human”

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[JoyLuck]

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@rosiep wrote:

Removed credit card and re entered it, still did not work. Frustrating to say the least!  will this matter of system being "iffy" be rectified in a timely matter?  will my service be able to renewed without penalty as this is through no fault of my own??

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Here are 2 solutions from another thread for entering cc that you could try.

darlicious

Mayor / Maire

a week ago

Re: Credit Card Not Verified

@frasermacrae 

   I think the answer to this is using ALL CAPS. As the moderator suggested your financial institution may have made minor changes to your billing. Compare an old statement to your new one ( if you get paper billing.) This is harder to notice if you get electronic billing or for the financial institution to notice as well.

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lireland20

Great Neighbour / Super Voisin

Sunday

Re: Credit Card Not Verified

This has been the bane of my life for the past few months and today I FINALLY managed to add my debit card!

My bank formats my address as 1234 - 10 Fake Name Street and when I was entering it in the same way it didn't work. When I shortened 'Street' to 'St' it worked!

So the successful format for me was: 1234 - 10 Fake Name St

Hope this helps!

[darlicious]

@frasermacrae 

   I think the answer to this is using ALL CAPS. As the moderator suggested your financial institution may have made minor changes to your billing. Compare an old statement to your new one ( if you get paper billing.) This is harder to notice if you get electronic billing or for the financial institution to notice as well.

[lireland20]

This has been the bane of my life for the past few months and today I FINALLY managed to add my debit card!

My bank formats my address as 1234 - 10 Fake Name Street and when I was entering it in the same way it didn't work. When I shortened 'Street' to 'St' it worked!

So the successful format for me was: 1234 - 10 Fake Name St

Hope this helps!

[rosiep]

Removed credit card and re entered it, still did not work. Frustrating to say the least!  will this matter of system being "iffy" be rectified in a timely matter?  will my service be able to renewed without penalty as this is through no fault of my own??

[iliketotalk]

@rosiep Hello is it possible that you have received a new credit card recently if so you must update your expiry date in your self serve account

[gblackma]

@rosiep  the system has been iffy lately. Try clearing your browser history,  going to private/ incognito mode and try again to do your one time payment. If this fails, did you receive an update for your credit card recently? If you did, or didn't, go into your self service account and remove the credit card. Then add it back. Go to here

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Stay safe.