Hi,
I've recently tried to change my plan and everything seemed to work fine until a received an Error saying that I needed to reconnect, so that's why I did. After reconnecting, I saw that I didn't have my old plan or the new plan that I choose. So I tried to click on Plan and Add-On to select the plan that I wanted, but I keep getting this error that I need to reconnect but even after doing that, I can't seem to buy a new plan. I thought that maybe I needed to click on " change plan " but than when I do that, everything is empty, so I don't really know what to do next.
Here's some pictures.
Thank you, I hope that I can fix this problem !
Your first screenshot shows email and alternate number. You should delete that picture from your account as this is a public forum and everyone can see it.
Click your badge picture on top right and then go to "My Profile". Scroll down to my pictures.
On your third screenshot. Click "cancel next bill date order".
Log out of account. Wait 5/10 minutes..clear internet cookie /history cache open a new browser in incongnito mode. Try again.
Two options to change plan
1- change now - your account will be charged right away and new plan will start. No refunds on unused days of old plan. It will say top up your account if you don't have enough funds to pay for plan.
2- change at next renewal. New plan and charge will happen at next renewal date.
