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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25347 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36825 Views
  • 185 replies
  • 27 Bravos

Resolved! 4G Data with Talk/Text

Do these plans no longer exist? I'm very interested in joining public mobile but very hesitant about a 3G network that is intentionally throttled. My partner used to be with P.M. and could choose different plan lengths (30/60/90 days or something lik...

DylanT96 by Good Citizen / Bon Citoyen
  • 1415 Views
  • 7 replies
  • 0 Bravos

Activation

My line is not active since February 20 2020

Seanjon by Good Citizen / Bon Citoyen
  • 1352 Views
  • 17 replies
  • 0 Bravos

Resolved! expirercard

how do i answer sercurity question if i don't know question

84116564 by Great Neighbour / Super Voisin
  • 797 Views
  • 5 replies
  • 0 Bravos

Resolved! Suspense of service: affecting my cycle of payment

I just tried to suspend my account by going to Self-Serve and Lost/Stolen Phone and resume again. I learned that my existing balance of the data and minutes are still intact. I am wondering about the cycle. I just paid for the service one week ago. M...

sotiff by Good Citizen / Bon Citoyen
  • 1152 Views
  • 8 replies
  • 0 Bravos

Resolved! Unable to make local calls

Hi there, First time posting to the PM forum. I'm having trouble making any outbound calls, even to local numbers. I consistently get a message saying: "Sorry, we cannot complete your call. You don't have an active long distance add-on and this call ...

iM4iZE by Great Neighbour / Super Voisin
  • 2661 Views
  • 22 replies
  • 0 Bravos

Add ons

I set up funds on my account.  On Mar 5th $16.95 and @$22.60 were added to my account.  I used the 16.95 to purchase American roaming addon.  I should have 22.60 left on account but instead an additional $13.56 was taken from my credit card.  I have ...

cshank by Good Citizen / Bon Citoyen
  • 812 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot Register Card

Hello All,   I've been browsing the forums here trying to fix my issue with registering my credit card to pay my bill online. I've tried just about everything listed for most people. I've put in my exact address from my statement of my credit card, I...

justincrane by Great Neighbour / Super Voisin
  • 1459 Views
  • 8 replies
  • 0 Bravos

Thinking about upgrading hardware

Hey guys and gals, I am using an LG G3 and it's 5 years old and am thinking about an upgrade in the near future. Any advice on some good phones would be appreciated. Not sure if I want to go with another LG though since the battery runs hot. I mean, ...

bk5124 by Good Citizen / Bon Citoyen
  • 1777 Views
  • 19 replies
  • 0 Bravos

acctivate plan

i acctivated my sim but didn't make the phone number and i left, how can i go back to my account

oppman by Great Neighbour / Super Voisin
  • 586 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged twice

I switched my plan yesterday to one with more data and I was charged TWICE. I would like the one charge of $42 to b returned to the card i have on file for autopay. How do i get that done

Dubbasnubba by Great Neighbour / Super Voisin
  • 1737 Views
  • 12 replies
  • 0 Bravos

Resolved! Problem setting up another account

Set up an account for a friend using the same email used for one of their other accounts but with different password. While going thru activation process, received error at the end "there was a error setting up account, contact for support! Credit ca...

Tribroian by Great Neighbour / Super Voisin
  • 983 Views
  • 5 replies
  • 0 Bravos

Resolved! Security question

I cannot seem to get into my account without the correct answer to the security question.  My Auot pay stopped working and I can't get into anything. 

Abcd2020 by Great Neighbour / Super Voisin
  • 1289 Views
  • 10 replies
  • 0 Bravos

Phone Compatibility Checker Not Working

I was trying to use the phone compatibility checker to see if I can refer someone to PM. However, the drop downs are empty and there are no options to choose from. Anyone else experiencing the same issue? 

eeLS by Great Neighbour / Super Voisin
  • 1146 Views
  • 6 replies
  • 1 Bravos

Resolved! Re: choose phone number

I WANT TO USE MY EXISTING KOODOO NUMBER AND I  AM SETTING UP I HAVE TAKEN A PUBLIC MOBILE NUMBER AS INSTRUCTED BUT I DON'T KNOW WHAT THE NEXT STEP IS

blackbob by Great Neighbour / Super Voisin
  • 1093 Views
  • 7 replies
  • 1 Bravos

Resolved! US Roaming add ons changing

I have been in the US for a couple of months now and have been bying US roaming add onsevery 10 days during my stay. I am wondering why the TALK/TEXT/DATA bundle keeps changing from day to day. On some days only Talk/Text is available as a bundle wit...

Redfella by Great Neighbour / Super Voisin
  • 1479 Views
  • 11 replies
  • 1 Bravos

Refund US text add-on

I purchased a US text add-on today and now my vacation is cancelled after Trump is closing the borders. How can I get my money refunded? 

ski_bunny1111 by Great Neighbour / Super Voisin
  • 739 Views
  • 4 replies
  • 0 Bravos

Unable to process payment

When I try to submit amount due, I get the message at the top which says, "your account already has enough balance" but my phone service is still suspended and I don't receive a receipt. The money was also not withdrawn from my bank account. My payme...

Nestita_1-1584064036168.png Nestita_2-1584064129659.png
Nestita by Great Neighbour / Super Voisin
  • 1346 Views
  • 9 replies
  • 0 Bravos

Just signed up with Public at the mobile shop

It was great! I was on Public in about 5 mins.       :cathappy: Only thing I found a little confusing was that I got a text from "Freedom Mobile" informing me of the pin number I selected for my account? Also, my mobile data was not working so checke...

bk5124 by Good Citizen / Bon Citoyen
  • 1084 Views
  • 7 replies
  • 7 Bravos

Resolved! Activated PM sim, but not able to tranfer Koodo Postpaid number

@CS_Agent When registering my PM sim, it said that before switching from Koodo I had to get a new number first. I still have my Koodo postpaid account active and would like to keep that old number. But now that I have registered my PM sim with a new ...

damisi by Great Neighbour / Super Voisin
  • 758 Views
  • 3 replies
  • 0 Bravos

Resolved! Alerts

Am I able to set up an alert when my data gets close to the limit ?

Courtis5 by Good Citizen / Bon Citoyen
  • 1149 Views
  • 6 replies
  • 1 Bravos

Resolved! Data

How do I get 1g ad on bonus 

rcayouette64 by Great Neighbour / Super Voisin
  • 1098 Views
  • 6 replies
  • 0 Bravos

Public mobile online charge on my bank statement

I was charged the 30 dollars and 9.44 for my plan and then a day later I was charged 44.30 for "publicmobileonline purchase 10mar2020" not sure why multiple charges. It's my first bill if that makes a difference. 

cthorslund91 by Great Neighbour / Super Voisin
  • 858 Views
  • 4 replies
  • 0 Bravos

Resolved! Port my number from Freedom Mobile

I have just activated my new PM account with a new phone number. Wanted to make sure that everything went well before porting my old number from Freedom Mobile. When I tried to port my number i'm told that this action can not be performed please cont...

ronb by Great Neighbour / Super Voisin
  • 1709 Views
  • 6 replies
  • 2 Bravos

Resolved! Hi

How do I read all txt messages

Cjessica2017 by Great Neighbour / Super Voisin
  • 1515 Views
  • 9 replies
  • 0 Bravos
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