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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation of new plan

I need to activate a plan upgrade but not accepting my 19 digit sim card number

Resolved! Is it the responsibilities of Public to cancell my services with my previous provider ?

I am still being charged since a year by my previous provider Videotron as they said it is Public Mobile that need to make the request with them to cancel the service.

Resolved! New to public mobile and Canada

Hello,I am new to Canada and trying to get my bank account stablished then apply for a credit card. I need a phone number to do all of the above.To get my public mobile sim card activated I need a Canadian credit card. This is an impossible to solv...

Resolved! Switching Providers need phone number account unactivated

Hey! Yesterday when my monthly renewal day came up I got a message saying: "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. If you have recently made a manual p...

Resolved! account block need help

Hello I need help plz!!!!I need my account number and for that, I need to access my account t.Its been blocked for few days!! I can't reset password ..i don't receive any emails to reset it

Voice mail box number

I tried retrieving my voice from my home phone. It ask for my voice mail box number. Where/how do I find the voice mail box number for my Public Mobile phone?

Resolved! SIM card

SIM card not received

Resolved! change plan

If I change current plan, can I keep my rewards for new plan? Thank you

Plan change

I wanted to upgrade to the $35 plan but it only gave me the option to do it on renewal or a one time payment. I wanted to do it now cause out of data so did the one time payment and now plan is not upgraded and can't do it now or I will lose the $35

Resolved! Why do I keep getting text messages from different numbers addressed to a different person?

I keep getting junk messages addressed to 'Bianca' how do I make this stop?

Resolved! Do you have Family Plans?

Are there Family Plans available for multiple users?

Resolved! New Phone

Hi there, i bought a refurbished phone and got an email saying it was delivered but I haven't received my phone...

No SIM sign on phone

My phone was working until yesterday and then suddenly it said No SIM. I tried restarting it, and still didn't work. I tried to log into my PM account but got locked out, so I have to wait to reset my PW. I have been with PM for almost a year and hav...

Trouble with door buzzer

Hello I joined mobile a while ago. When someone comes to the door I can answer them but can not buzz them in on my cell phone. This only happened after switching to mobile. Ideas?

Moving Public # to Rogers

HELP! I am having trouble porting my Public # to Rogers. Rogers has requested my # twice via SMS activation text and still NOTHING... I can't get Simon the bot to figure this out and the Submit a ticket is only for porting a number TO Public not FROM...

Resolved! Sign in trouble

im having trouble getting into my account to set up auto payments

trouble transferring number

hooked new phone trouble transferring new number, i can call out, cannot recieve calls.

Resolved! Are CPO phones unlocked?

Are CPO phones unlocked?

Resolved! I lost phone

Lost phone , got a new one and new sim. I can’t remember any login stuff for my acct on here. I wanna keep my same number. Please help

SIM

I am experiencing that SIM is turning off by itself. I have to restart the phone to get back online. Any idea if this is due to SIM or phone issue.

Resolved! Galaxy S21 FE 5G | SIM card changed. Restart your phone

Hello, Today i got my new PM sim card and i put it in and i got ta message says SIM card changed. Restart your phone to start using your new SIM card. To make an emergency call before restarting, tap Emergency Call. I restarted my phone 10 times, too...

Resolved! Problem renewing

I just put a 25 voucher and it says I have 33 dollars but it won't renew my 25 dollar plan.

Resolved! Past Call list

How can I access my previous calls in and out list for the past three months?

Purchased refurbished ZTE Cymbal 2 from Public Mobile, new user to plan and service.

Amber alert (3 year old missing girl from Barrie), resolved yesterday at 8am., still loading on my mobile with no way to stop it, or delete it. (Delete is not an option). I have muted notifications and left my mobile network setting off. Is this a li...

Resolved! Locked out.

I’m locked out and need help! Thank you

Reward plan

Resolved! PM now shows up as TELUS

I know that Telus is parent company of PM. Up until recently my browser would save my cell plan passwords under Public Mobile but have now noticed that now they have updated to show as TELUS.Is this perhaps because they plan to drop the PM name an...

Resolved! Porting number away from public mobile unsuccessful from public mobile's end

Hello, 1) My auto bill was February 10th, which I disabled because I didn't want to get billed extra2) Received the port text message on my old number yesterday and replied yes on February 9th3) Fido says the port was cancelled on public mobile's end...

Resolved! Warranty Issue

Hi there, I just purchased an iphone 8 last week, but the battery drains to half charge without even being used. I submitted a ticket with Public Mobile 2 days ago, but haven't heard back.

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