Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Keep getting the message "Could not activate cellular data network" when I try to use data. I have reset network settings, but still not able to use my data.
This phone is 4G LTE enabled. Is it compatible on the PM network?Thanks.
Hi there! Just moving back to Canada after 5 years away and need a new cell plan. If I sign up for the $15/month plan what can I expect to pay in the extra taxes/fees each month? Thanks in advance!
Hi there, My plan is expired but when I try to top up it says ‘your account has already enough balance.’ Has anyone dealt with this issue before?
I purchased (Qukitel wp6) a few days ago, the network is perfect but the data not working, the problem is to contact the to a moderator to amend my problem I should use the IMEI of the phone which is not identified by the Community system I tried hun...
I entered wrong email when I registered. How I can edit that?
I have recently switched phones and wen it came time to top up my account to renew my unlimited 50 I did so but now it won’t let me call out and says I don’t have a long distance plan but wen I put the sim back in to the original phone it lets me cal...
Hi! I’m struggling to find information about being able to renew a plan early; I’ve been stuck in quarantine at my parents and unfortunately the internet isn’t the best, I was wondering if there’s a way to renew my plan entirely, as I’ve already purc...
When I managed to chat with a public mobile agent he advised with canada post delays to purchase a SIM card directly from a store that’s open. The only one London Drugs has says pre paid. Will this work when I set up a $15/month plan?
Hi, I have been on my Uncle's family plan for the last couple years. I am now switching over to Public Mobile. I want to keep my phone number. I have told my uncle that I'm doing this. He gave me his account number with Rogers.I got a text from Publ...
I'm not sure if I'm missing something or if my account isn't configured correctly, but shouldn't the system be reminding customers when their credit card expiry is at hand. Most autopay systems do this. In our case, my son's phone just quit working...
My husband is considering leaving Bell and signing up with this company. If his phone has issues is there any warranty? Also, I’m on the bell account and my phone will be paid out in Oct. Can he still keep his bell account until I’m ready to join?
Just an observation... Ive been comparing prices everywhere really just to see if any prices drop, either anyway or just in terms of covid, with the way the economy is headed. So far, ive noticed overall with all carriers that data offerings are grow...
what does 6.587 data =
Didn't receive sim in mail.....
Hello Community!program by some reason did not apply my reward discount second month in a row, instead of paying $32 a month, public mobile charged my bank account full &35 fee, but I have $3 off in bonus payments which I was given before on my payme...
Hi, I’m currently on the $15 call + text + data plan (on autopay). Since we’re mostly stuck inside now, I didn’t use my service for the whole of April. I am considering cancelling my service for the next few months and then getting it back when all t...
Hi I just received my A3S and can't get it to connect to cellular data
Hello, I’m considering PM as a mobile service provider. A retailer On CraigsList is touting a $48 plan whIch includes 8.5 G of data, unlimited Canada and US calling but claims it’s LTE at LTE speeds (not 3G). Is this legit or am I being hoodwinked. ...
i wanted to top up my account but instead it took 50 dollars and got me 2GB of data like i wanted my plan with the 8 GB please ... im seriously pissed cause i’m a first time customer with public and i have to come to this stupid website just to get h...
Public Mobile just sent me a text message saying my payment date is due on May 1st. Wich its not. Thats way to early. Then the sent back another one saying please disregard. Is this normal? Does this happen often at Public Mobile ?
I am currently in 40$ plan, My payment due date is 6th of each month. If I want to change my plan from 40$ to 25$ in the middle of month then the remaining balance will be finished or will be transferred to next billing month
Is it possible to swap two numbers? Both accounts under my name. If it's possible, can I still keep all add-ons and bonuses?
i joined PM 4 weeks ago now i am due for first payment.Payment Due Date (One-Time Payment): Apr 30, 2020when i log in I see this (see picture) is this normal.thank you.
I have paid for my bill twice now and I cannot seem to get in touch with anybody to reactivate me account. Please can you help me?
My account has been set up for auto-pay since October 2019, I haven't changed my card details or anything on my account however this month my auto-pay failed and my account is suspended, I've got enough funds in my bank account for the payment to go ...
Hi Almost 2 weeks ago, i purchased the $5 Add on (500 mins Canada Long Distance) to use with my monthly $15 phone plan. However when i go into my account i don't see the 500 mins listed. (I still have 9 minutes remaining in my regular 100 min plan) T...
how do you change your email address - worked for community but not for my account? Have a request with a moderator but can this be done by me?
Since kids are not going to school, my son doesn't need cell phone at the moment. Are we allowed to put the account on freeze? If yes, how? Coincidentally, my card on the file expired few days ago and the account is suspended. It says, update card be...
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