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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account Not Accessible, then Deleted

Hello. I had signed up for Public Mobile last year. I had left the country temporarily but still continued paying for the minimum $10 plan to keep my phone number going. I did this successfully for about 9 months. 2 days before I needed to renew agai...

forgot my sign information but I have a phone number

I need to get into my account but I forgot my sign in information but I have my phone number from public mobile. I need to get into my account to change my credit card information. Please help me.

PUK

I have emailed moderators, verified my account. Need PUK number as I need my phone working.

I was a victim of a scam

What should I do? I was a victim of a scam. A fraudulent website used to card number to make a purchase into public mobile. I was never a public mobile user and I didn’t make any purchase. Could you track that with my card number or name?I am contact...

Invalid Sim for New SIM card which just arrived

Hello all, I keep receiving a message that states SIM entered was invalid when attempting to activate on step 1. I have verified all the other fields are completed correctly. Please helpthanksSam

Friend Referral

I used a code from a friend to get 10$ off. Not seeing where I got 10$ off. Will it show up on the first bill or my next bill?

Resolved! Topping up

I just bought this sim card from a gentleman roughly 3 weeks ago. He never gave me the pin or email associated with the #assigned to this sim card. It's now time for me to top up my account. I was wondering, if I go and purchase a voucher, can I just...

Resolved! I am curious about bill payment.

I have to pay once over $50 bill payment.I would like to pay for the banking bill payment system.However, I could not add the Public Mobile company on the list.How can I add the public mobile account to the list? Thanks,

Resolved! Naive Q: On an unlimited plan, are outgoing calls free?

'Evening dudes, I understand that, on an unlimited plan, there's no cap as to the number of call minutes allowed per month, but I've yet to see a cost per minute for those calls.Or are they free?

Port from Koodo

I have been with public mobile for a few weeks and still cannot figure out how to port my number from Koodo. I am still paying with Koodo as well. I have left a few messages with a moderator. I don’t want to use my phone with the new number as I want...

Resolved! Auto pay

Hi iam trying to setup auto pay?

Trying to activate SIM card online, form always says that the 19-digits is incorrect

Why is that??for reference, I got the sim card from amazon. I am also sure that i have entered the correct 19 digits because i checked many times. Please advise.

Resolved! Account locked

My account was locked and i am unable to unlock it. I really need help.How i will be able to unlock my account?

Resolved! Errors--Transfer between service providers

Hello! I transferred my phone number from Chatr to Public Mobile last night, shortly before my old service expired. This morning I found that I can make phone calls but cannot receive any. Chatr said the problem could be caused by an incomplete trans...

Add credit card to account

esn/meid number

tried to port my number today to public mobile.I entered my esn/meid number which is requiredto port existing number.I got a text from public mobile that they would contact me as they could not enter my esn/meid number.They say its incorrect but the ...

What kind of phones can I buy that work with PM? I really need a new phone

Resolved! Community Rewards

How do I see how much money I earned asking questions and answering question in the community? Also how many questions and answers do you have to ask to get rewards?

Resolved! To delete add on

How to end add on.?

Resolved! Account Locked

I had the wrong password in my auto fill, did the reset thing, and somehow managed to screw that up, and now I've gotta talk to public to unlock sooo help?

How do I port my number from Bell Mobility now that I have my PM account

merged

Resolved! How do I port my number from Bell Mobility now that I have my PM account

Resolved! I changed my number twice,can i change it again or is there a restriction.

Hi,the first time I changed my number was because the number was not working. The second time I had to do it in hurry adjust chose a random number, now when I go to select aa new number and select it says phone number change failed.

Resolved! phone comptability

hi...have iphone 5 and motorola moto e5 play; do not see them in list for LTE 4. Can they work on the network? Thanks

Resolved! Can’t talk but have talk feature

So. I fail a number and Public tells me I don’t have talk as a feature. But in my account it says I have it?

Cant receive some contacts messages...

I have recently not been able to receive any of my GF messages... we are both public mobile users and we were able to communicate back and forth when she became a customer about 2 months ago, but for the last month now I cant receive her messages, bu...

Sim activate

Hi, i can’t seem to activate my sim and it won’t take my payment too.

I'm trying to punch in my pin number

Good morning I purchased a voucher and my pin number they gave me is not working

Resolved! Plan Expired, Payment Declined, Can't Call Credit Card Support

My Auto-Pay payment was declined today even though I have more than enough funds on my credit card. Now I cannot make a payment and also cannot call out to reach my credit card issuer. Please advise.

Resolved! Received text message with wrong due date

Good morning, i just joined Public Mobile about a week ago at which time I paid for the month and set up auto pay. I receive a text this morning indicating that my next payment is due on May 1st. When I log into my self serve account it says that my...

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