Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to activate a new Sim card i have and getting Invalid Sim error Message. I have entered the number correctly and make sure its the right number from the Sim card. Please let me know what should i do to solve this problem ?
When 5G has become standard for the Telus network will Public Mobile make 4G the standard for data speed?
Why can I not send or receive text message on the basic public mobile plan without data or wifi?
My calling display shows the phone number only without the name.
How to get Community Reward
For disciplinary reasons, I need to turn off my child's data for a few days.How can I do that?
This appears on PM main website. It should end with ....when you activate online or in-store.'Pls fix that PR blunder.
Does anyone know if Samsung A71 works on amazing Public Network?
I am currently on the $25 plan and I am on auto pay. I want to switch to the $15 plan and my reward balance is already at $15/month currently, so I will pay $0 per month. In this case, do I get the 250 MB bonus that comes with the $15 plan if you a...
So I changed form one plan to another an I haven’t got the text that says my account has been activated but under data usage it says I’ve used some data. I tried calling but I got the automated voice saying I don’t have the service required. I don’t ...
I was told that the promo I had while joining up on August 29th was I received my first month free. I used a referral and was told I’d get $10 off my next month. However my card was charged for my first month at full amount on August 31st. What gives...
Hi, I picked up a new SIM at London Drugs and was intending to activate the $25 plan online, but was lured into doing an in-store activation (which took forever) on the promise that I would receive a first month promo data add-on of 3 GB. Now all I ...
Hello there! I just recently switched providers Telus to PM today. Everything was going pretty smoothly until my imessage kept saying "waiting for activation". I tried resetting my phone a few times and even had imessage + facetime off. It's current...
They put the payment through on my c/c my phone still doesn't work
This morning I upgraded to the unlimited text/call 5gb at 3g speed. However I got these weird transactions I dont understand how they got there. I looked into my transaction history and it says I have purchased 2 credit visa top ups for $40 each whic...
Hi please I forgot 4 digit pin
I can not log into my account i have been locked out i tried everything but it will not let me log onto my self serve account
HiI have 2 public mobile plans, due to covid 19 i have financial difficulties, i want to change my $25 plan to $15 plan.If i will change my plan will it effect on my Rewards, and add-ons(i got promos, one time promotions, and holidays giveaways, bonu...
I ordered a SIM card on Aug 19 and received a shipping confirmation on aug 21, however still have not received my SIM card in the mail. Is there a way to check the status of my order or get a refund so that I can buy one in person? I have tried enter...
i am not able to my acct on a debit card. Not sure why..pls help
TL;DR - A number of activation issues, but I managed to make it through. I am now a proud Public Mobile member. Hi All, I'm "New in Town", but that being said I wanted to write down my experience with activation last night in hopes that my comments ...
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