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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation unsuccessful

I ported my number from Telus Mobility (so no unlocking required) and activated my SIM card yesterday. At the end of the activation process, a generic error message appeared on my computer screen. I then received a text message from Public Mobile...

reward

i have referred a friend on Jul 4 2019when will i and he get the reward?

Resolved! can't log into my account, can't verify email.

email is xxxxxxxxx@xxxxxx.xx. when press forgot password it says cant verify.i want to reset password to log in to account and pay plan which is expired, couldnt renew plan through calling either. hope it resolves on its own... Personal information ...

Resolved! Problem renewing my plan, top up issue

Hi,My data service got suspended, so I tried to top up my account and make a payment. The system is not really making it possible. It also says the plan is $10, not $40, and won't let me top up to the latter. Could you help?k.

Umidigi A3 Pro data problem

Hello! I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online. I saw a similar post on this sit...

Resolved! No service, connecting only to T-Mobile

So my problem is rather storied. First I start losing data randomly, and connecting to T-Mobile (if I was near the states, roaming). I had SMS working for a bit, and when I did a factory reset I got both SMS and data working. Everything seemed good, ...

Resolved! Refer a friend rewards

Hi,WHy I have reffered a friend but no reward shows up after 3 days has passed?Thank you

Resolved! How long do I have to wait for a moderator?

I have been waiting for some one to contact me for over 9 hours

Resolved! can't apply voucher

bought a $40 voucher from superstore, when applying it to account got error: Unfortunately, Voucher #************ could not be added. Please verify the Voucher and try again. How can I get it resolved?

Resolved! Phone Compatibility

I have a quick question about using the compatibility check on the site, does a phone have to be compatible with both 3G and 4G LTE, or will it work okay if it's only compatible with 3G?

Resolved! Repeatedly prompted to sign in to Public Mobile network on my Android; APN settings "correct"

Starting around noon today, my OnePlus 3 has been having issues connecting to data. I keep getting prompted to 'sign in' to the Public Mobile network (never happened before) but when I click the prompt it takes me to a blank page with only two option...

Resolved! Payment vouchers not working- outgoing calls & texts not working

I attempted to add a voucher this morning only too get an error. Attempted to add funds via credit card sand that didn't work either. Changed my plan to for what Available credit I had, the plan changed but now I can't call out or text or use data. I...

Resolved! Will Asus Zenfone 4 work on Public Mobile network?

Hello,My mother has an Asus Zenfone 4 and she will be coming to visit me, I want to sign her up with Public Mobile, does anyone know if this phone will work on PM network? The Zenfone 4 works on the following networks:● GSM: B2 / B3 / B5 / B8● WCDMA:...

Wasn't Receiving Incoming Calls

Hi everyone, I just wanted to share my Public Mobile experience here as it may shed some light for some people having the same or similar issue. I joined Public ($10 plan) in the beginning of May and everything was set-up smoothly and quickly. I was ...

Resolved! New Referral $10.00 credit.

I was referrered to Public by my daughter. She is now receiving her $1.00 per month reward. When should I expect my $10.00 reward for being referred? I've had my account for a month. Emily

Resolved! People Can't hear me on calls

I already contacted a mod and authenticated but nobody has replied to me in several days. This problem has been ongoing for over 2weeks. I factory reset my phone 4 times and have run it in safe mode and it still wont allow me to hear people on a cal...

Resolved! Missed text messages

Hello, On three different occasions I didn't receive text messages from contacts.bthe latest incident occurred today. I just update messenger that comes with my phone. I use an Asus zenphone max m1. Do anyone know why this happened? Also, is it po...

Resolved! Overpayment

Hi,I upgraded my plan from a $40 to a $60 plan and when I made payment for the upgrade, my autopay still charged the $40. So now I have 2 charges ($40 and $60) for the same month of July. How do I get the refund from the autopay charge?Please help.T...

Resolved! Need help for wrong PIN number to add an us roaming add on

Hi there as it says on the title, I’ve entered all possible PIN numbers to my account to add a us roaming add on. Im not sure if I forgot it or there’s been a system problem. I haven’t had to use the pin because it does not require one to add a vouc...

Resolved! Samsung Galaxy A50

Hey there. Not new to PM, but the A50 is new. I'm unable to send or receive pictures/videos via text. Mobile data is fine otherwise. I think my APN settings are ok, but I must be missing something. Any help would be appreciated!

Buying a sim card

Hi all can someone tell me if walmart still sells PM sim cards?

Resolved! Voucher is not valid

what to do if the voucher that i bought is not valid?

Resolved! Porting in a kodoo number

Hi I activated my account and want to port in my new number and need a moderater to do so but with the long wait time could i go to walmart and have them do it? Or do i have to wait?

Resolved! Can't create a self serve Account

I've been with public mobile since 2011, I have been very satisfied but since they removed call center it's impossible for me to get any answers.This is the most frustrating thing I ever had to go through.My credit card was frauded 2 months ago so th...

Resolved! Auto pay?

Can I set up auto pay online ?,I've only been using public mobile for a month

Resolved! Any suggestions for a extremely large cheap phone - Phablet screen

Any suggestions for a extremely large phone - Phablet. (cheap)My Phone phone is extremely old and doesnt have much space, and cant download much apps.I'm looking for a phone with a huge screen...for cheap. It doesnt have to be the fastest, but needs ...

First time to switch to PM

I'm hoping I have the right sequence down for switching from Fido to PubMob. I've been through as many of the tips and threads as possible but would appreciate if anyone could let me know if I've got it straight here. Our daughter just gave us her ol...

Resolved! No Response For Add-On Issue

I've sent private msgs to Moderator Team a couple of days ago in regards to my U.S. Roaming issue and never received any responses. Why is my issue being ignored?

Resolved! Other side people not able to hear my voice properly and calls are dropping

Starting yesterday in every call other side of the person not able to hear me properly, they keep complaining me that my voice is breaking. And many times phone goes silent for 4-5 seconds and comes backs, many times call dropped when above issues ar...

Resolved! "Unregistered SIM"

Have been struggling with an "unregistered SIM." New customer to PM, transferring over from Telus. Have ensured that my phone is unlocked, and that it's compatable with the network. My old SIM (Telus) has been deactivated, which I assume is because m...

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