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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number port issue

Hello, I am having number porting issues.I am transferring my number from Freedom mobile.Unfortunately, i was having issues and was not able to reply to the number porting text msg from Freedom until a day later (yesterday). My number from freedom st...

Resolved! Moto e User's Manual

Can anyone suggest an authentic website for the PM refurbished Moto e 2020 User's Manual? There are plenty of third party efforts out there, but not the 'real thing'. Many thanks .

Resolved! Will I can use 500 minutes immediately if I pay $5 for the add-on now?

Hi all， I may need to call to attend a long telephone conference. My question is that if I pay $5 for the 500 minutes talk add on, will the 500 minutes be available immediately or I have to wait for some time? Thank you.

International text messages

Although my plans includes international text messaging , I have not be able to send or receive any international messages

Resolved! how long does it take to verify a request

I lost my Sim and bought a new sim.i submitted a ticket in the last 48 hrs and did not hear from public mobile.I just submitted another ticket.

Long distance plan

I have Canada wide long distance plan but it won't work with some locations in Manitoba. I am from NB and can call anywhere else except for MB... anyone else have this issue ?

Unable to make outgoing calls

Resolved! Unable to make outgoing calls

Hi, Been trying all morning to make calls. Anybody else having the same issue? How can this be resolved? @Eliza5

Can’t log in to my self serve acct

Resolved! Long distance charges

Is there long distance charges,for out of province calls. ? NOT USA.

Suggestions

To Public MobilePlease put in a topic on your "Browse" where people can put suggestions and new ideas. I would like to see a "show" button where people can check if they put in their password correctly before submitting on the website.Also, I would l...

Plan change

Resolved! Plan change

Currently have the $35 plan that came with 1.5 GB + 500mb bonus- can I change it to the new $35 that comes with 2.5 GB + bonus of 500mb? Would the existing plan I have automatically increase the data to reflect the new changes to the $35 plan and not...

Resolved! Option for living abroad?

Hi, I'm not currently living in Canada but will be moving back for a few months to help my family. I want to switch to a prepaid plan, but I'm not sure what will happen when I leave again? I usually (pre-covid) am in Canada 3-4 times a year and I lik...

Solicitation Messages

Resolved! Solicitation Messages

Anyone else getting messages advising how to earn money and pay bills etc. It’s very annoying.

Second month free promotion not applied

Resolved! Second month free promotion not applied

Dear Public mobile team I have submitted my email for second month free and 50% off of SIM purchase and received the confirmation for the same. meanwhile I have ordered my sim online with Public mobile and get it activated on the mentioned timeline. ...

Resolved! account permanently deactivated

Hi, i had till today to top up my account before my account was permanently deactivated. Tried to login but can't. Please help!

charged extra

hi I have 2 dollar autopay and 1 dollar loyalty bonus in my plan, i run 35 dollar plan but this month i have been charged approximately 38 dollar. can someone explain me why. It should not be come upto 38 with tax.

“Please enter a valid SIM number”

Hi new SIM- this was the message.tried to install the new SIM 4 times already and it says:“Please enter a valid SIM number”Any guidance? thank you!

Resolved! Data usage summary

Hi, I can see my data usage breakdown by event but is it possible to see a total for the month? thanks

Resolved! Text

I currently have the $20 unlimited provincial talk plan. I was trying to use FaceTime on my iPhone and it needed to text a code to my phone. However, I couldn't receive the code it said because I don't have text messaging in my plan. Aren't incoming ...

Resolved! Not recieving texts when I have no data or wifi

I have unlimited call and text. I accidentally ran out of data, and noticed I don't receive texts until I'm connected to wifi. I thought SMS didn't rely on data or wifi, so I'm confused why I'm not receiving any texts. Perhaps I don't have my setting...

Suspended

Hi there, My credit card expired and while I was waiting for new card, phone payment was due. Now data has stopped and I can't log into self serve. I tried the password reset but have no phone data to receive password reset. Any ideas...? Thanks!

Resolved! Referral Credit

I signed up with PM on Apr 10th and used my friend's referral code. I haven't received the $10 credit on my account, and I confirmed with my friend she does not see my number listed as one of her refer-a-friend rewards. How long does this normally t...

Resolved! mobile network is unsavailable

My phone stopped working today , How do i get in touch with someone to find out whats going on?

Information

Resolved! SIM not provisioned for voice

it appeared few hours ago and ive tried eveything in the forum already, didnt work. change sim card tab on my account is not available at this moment as well. need help asap.

Resolved! Validity of sim

Hi,What happens to my sim / number if a month passes since last recharge and I do not renew the plan or recharge. Does my number become suspended immediately at the 1 month mark? am i able to at least receive calls in suspension?Thanks

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