Locked out

[djoseph]

I am locked out of my account.

[esjliv]

---

@djoseph wrote:

I am locked out of my account.

---

@djoseph  - are you currently in nonpay/suspended status?

IF so for how long? 

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1 - Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2 - Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Otherwise, see @softech's post.

[softech · Accepted solution]

@djoseph   Wait an hour and try again.  It could be just an hour temporary lock only

If still unable to login, try to use the Forgot Password Link.  Enter the correct email address and answer the security question and you can reset the password

If you are unable to reset it that way, then open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437