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Forum Posts

Cant receive calls or send/receive SMS

Hi,I am able to make calls but cannot recieve them. I can't send or recieve SMS but my mobile data is working just fine. I can't find the APN settings on my iphone 6 by following the steps on this website because I don't have anything in settings tha...

nicolemaccrae by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

12GB on a 90 Day term Promo Plan for $40

Hi,Last year in october I signed up with Public mobile on a promo plan that included 12 GB data on a 90 day plan for $40/month. I am willing to port another number on public mobile but I want to get the same plan for the 2nd connection. Currently thi...

tmathur by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Freedom is Hurting

Freedom has released a series of promos further undercutting thier ARPU in a desperate bid to stop the port outs Even with bonus data & lower price points people still swamping Public's activation servers again (too bad system has such a bad first im...

kav2001c by Mayor / Maire
  • 38 replies
  • 4 Bravos

Resolved! Trying to Change Plan with Autopay due tomorrow

Hi!I am trying to change my plan from the 30 day $55 Canada Wide/Global Text/2GB plan to Provincial/Global Text for $37 from renewal tomorrow. My Autopay is due tomorrow at 2am ET. I went into my account and the option for 10/30/90 days is available ...

jmgrahit26 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Freedom to Public Mobile Port failed? its been over 36 hour

This is very frustrating.... i ported my number over on tuesday a message said i have ported successfully and i still have no service whatssoever...... no txt, call or data.... Its been over 36 hours... I sent an email and i still havent heard back.....

steambun by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Freedom to PM problems

ported from freedom to PM yesterday morning. still showing emergency call only.private nessage sent to MOD. No response.Any idea how long i need to wait?

eyclau88 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Customer Service - some perspective

There has been quite a bit said about PM customer service, but that is not what this post is really about. I have both a PM and Freedom account for my two lines. Yesterday, I called up Freedom to see what can be done for a long time (7+ years) custom...

MEU_21 by Model Citizen / Citoyen Modèle
  • 4 replies
  • 5 Bravos

Switching number, keeping the plan

I have a PM plan and a President Choice pay as you go plan, I would like to port my president choice number to my PM account (I don't mind loosing the current number) but would like to stay on the same PM plan as I have now, is this possible?

Resolved! Took my money twice and din even renew my plan! Please help urgent

HelloI am on the 12 gb 90 day promotional plan. I had it for the last 3 months and today it was the date to renew. I went to my account and topped it up with 120 dollars. but the amount due said 0 dollars. I waited until it became the 29th which is w...

plan funds.PNG
usman429 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Hello! My internet doesnt work!

Hello mods,My internet stopped working for about 24hr. So far everything has been amazing, but this just happened.I already private message Shazia_K, but I'm posting here just the same.This message is for mods so please, all the helpers, do not reply...

EltonB by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! I just ported from freedom but....

Hi All!, ...I forgot to add my referall,i would really appretiate if you can update this for me. p.s. still waiting for bonus 6gb, but 72h is still clicking out

ninica by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Method of payment

My friend want to activate new line, He does not have credit card, He has debit visa card.Does debit visa card work to activate new line?

S4u2875 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Purchased data, got charged, no data

So I switched from freedom. Chose everything for the promo plan, everything came down to 120$.Talk and text work fine, but I get no data. At first I thought it was wondering setting, but everything is good. So I check my account and it doesn't show d...

Frostwave by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! What does it mean by "Expired"

Hello, can someone tell me why does it say "Expired" in the plan details on my account? here is a picture of it thanks

anny by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Data add on

Purchased 1GB data add on, but still have no data.

motter8132 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Anyone need a SIM in the Vancouver area?

I work Downtown (Coal Harbour) and live North Vancouver (Lonsdale) if anyone is looking for a SIM to squeak into the FM Promo, or just couldnt bother to wait for Canada Post! Shoot me a message if you're interested.

brobinson5662 by Great Citizen / Super Citoyen
  • 0 replies
  • 3 Bravos

Solution for wrong plan added

For those new PM customers who signed up but were given the wrong plan you can add a funds usually 10$ to bring you available balance to 120 and then to an immideate plan change to the correct plan.Service should start immideatly.Please see this thre...

mimmo by Oracle
  • 12 replies
  • 5 Bravos

I'm so annoyed!!!

I've been messaging numerous amount of moderatorspace all day with NOT 1 REPLY I'M ABSOLUTELY PISSED!!! I'm on a trip an can not use my phone an call my child I NEED HELP ASAP

tyniya12 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos


About 23 hours ago I messaged the Mods about a system error during my transfer and porting over of my number from Freedom.Because of the error I cannot log into my Self Serve account and the data, talk and text functions on my PM sim card are spotty ...

Vonan by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

Urgent - Need help from a moderator to port from freedom to pm

Hello, I have been trying to activate my new pm sim and port from freedom. But while activating, when entering the alternate phone number, it says "Alternate Phone Number Regex Help". I looked up for solutions in the community page and tried differen...

crickyfan2 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

account disabled, can't log in

attempted to make a long distance phone call, but was unable to.I tried to log in to make certain I still have long distance minutes available, but am locked out of my account. Notification said to contact moderator for assistance.

robert1995 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

New Member - Refer a Friend Reward Confusion

I just switched over from Freedom Mobile (FM) to Public Mobile (PM) on Monday and the process went well. On Tuesday, I switched over my wife's FM account to PM and used my number as a referral. Seems like it worked because I got the following text me...

alienmario by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

my plan is not working

my phone has been topped up an I have a plan on it but it's not working even though it shows that the money was applied my calls an texts aren't working

tyniya12 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Self Serve security Question Issue

Hi there. For the past few days, I've been locked out of my account becuase I forgot my password. I tried resetting it, but the system asks me a security question I seem to have forgotten the answer to. So I can't get the email to reset my password. ...

WilliamM by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos