Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased 1000 US minutes as an add-on, and until today they have been working fine. However, today I cannot call US numbers - I keep getting messages like "Number not in service" or "No routes found." (I can call these US numbers on another phone ...
Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??
I recently signed up for Public Mobile and Community and when I went to register with my last name it said it was a bad word. I had to use my maiden name to sign up. I have encountered this other places online and all it takes is for the company to a...
I cannot log into my account. I am permanently locked out
I want to add data on my plan how can i do that
I am trying to change my current plan from the $15 to the $50 (Canada).When I do I see the screen and when I click try out more options, I get the error "Server Error in Application "PUBLIC MOBILE COMPANY PORTAL"Internet Information Services 7.5Error...
Is there detailed anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages? Basically I wanna figure it out that What community activity is weighting more than other one and wh...
Just wondering when you're out of data days before autopay, can you pay your bill early and get the data reset or do I have to wait until it resets?
Hello Public Community,Does this long distance minutes bucket add up on the monthly allowed minutes in the account or must be within monthly minutes?I was wondering if I sign up for $15 for 100 minutes plan and than buy the Canada Long Distance Add-O...
I just transfered my number from Freedom to Public yesterday. Now I can make calls but can't receive incoming calls. Everything else seems fine. HELP pls.
I thought i cancelled autopay but when i went to the payment page i still see my credit card information is stored in Autopay.
PM should continue this bonus promo.. at least till end of Sept. just find out Fido is having it's Back to School sale, $50 for 10 GB, no contract, BYOD with $50 bill credit, Free SIM, expires Sep 30 By the look at it, it's not as sweet as PM's $50 ...
Hello, When trying to see and change my plan I navigate to the change plan section of the self serve website. Once there I can not see current plan or options I could change to. When I click try out more options I get the following error: HTTP Error ...
Good dayI attempted to make a call and was told by an automated system that I have no minutes left. I don't use very much ever. I checked my account and see that I have used very few minutes. Any body help? Thank you.
How do I get the sim card puk number?
hello, i am a new customer and i am trying to transfer my old number from rogers to public. i received the text message to confirm the transfer from rogers and i replied with "YES". then i received a text from public saying that they are having troub...
Hi, I have a $15 per 30 days plan. I have just added over $30 to my public mobile account using payment vouchers. I have now $46 in available funds, but I can't make outgoing calls. Why is that and how do I fix it?
Does anyone have the proper link to the PM phone checker? I see several links listed but none of them take me to the phone checker anymore. Did they move the page?
I am travelling in the USA. I purchased Add On from Public. Every time I try to make a phone call it cuts off after about 15 seconds. It does not matter who I try to call whether they are here in the US or in Canada. I am so frustrated. Please help m...
Just signed up for Public Mobile. The text I received to port my number timed out. My old carrier cannot resend the text, they said I have to ask Public to request the port again. How do I do that?
Hi,Before I signed up (around mid July 2021) an online chat with a rep and I also saw on PM web site that If I selected AutoPay there will be data bonus. Something like:+ 0.5GB for the $35 plan+ 2GB for the $35 plan I signed up for these 2 plans on 2...
what can be done if my phone is not compatible with Public Mobile
My son has a better PM plan than me. Can I take over his plan? Do I use his SIM or mine? Can I keep my number and cancel my plan after?
I’m missing loyalty rewards how do I get them added to my account?
Hello, The card that my autopay is linked to got renew and unfortunately it was around my payment date. I got notified by Public Mobile that they did not receive my payment. I activated my new card and reactivated my account on July 26, 2021 but my ...
