Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HELP.. I am writing on behalf of a friend. She lost her phone, does not remember her Gmail password or her Public self serve password. She really cannot loose her number. HOW? Do we go about getting the INFO we need to either port her number to Koodo...
This is the message I'm getting after inserting the Public Sim card into my iPhone..."The sim card you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activ...
I’ve been happy with my plan and service but the pending end of 3G in the US means that Public mobile is no longer viable for me. To keep me hanging on does Public mobile have any upcoming changes that will make US services/calls workable?
I would like to transfer my provider. I am currently with TelusAnd my daughter with Koodo. I would like to transfer both over to public mobile. How would I go about doing this?
Hello,I got notice that I am out of data (5gb on my monthly plan). I have never gone over data before and I am struggling to see where it all went. I 9 pages of data and usage info that I brought up from May 12th to present but most are phone calls a...
I thought when I activated an account here and changed my phone number, my old account, with another provider was automatically deactivated. I’m still getting billed for my old number too. So now I’m paying two bills for one phone. Not saving this wa...
Hi there, I received a text from public mobile saying that my credit card has expired and that I am in danger of losing service. My credit card has NOT expired and will not expire for more than a year. The message is below. There is a link to you...
All of a sudden it's saying my card has been declined which isn't true. I've talked to my bank, there are funds available and there are no issues on my banks end. I've been using this card for months. I even tried another card, which again, has no is...
My husband and I are travelling to the US. He is leaving earlier than me. Can we call each other between US and Canada using our free international calling minutes. Do either of us need to purchase a roaming package.
Hi I am not able to sign in, and my account lock.I tried to reset the password, but the notification showed me that I needed to contact help.And finally, I am here.
Hi all, I recently got the basic $15 dollars a month with autopay which has 250mb of data, for my 12 year-old who is starting high school in Sept 2022. When they reach the 250mb of data, will it continue wracking up astronomically expensive data, or...
I don't use data very often, but have 2048 MB in an add on plan. I am not sure if I ever used any of it, but I think I did a year or two ago. I have tried a few times to use it in the past year and the phone just advises that it can't connect to the...
Hello, I need to have a copy of my last phone bill as soon as possible but I did not find a way to get one through my website account. How can I do it?
I have a 2GB data bonus promotion in my account but i don't really understand what it means?Is it a one time 2GB gift, or is it a monthly data limit increased of 2GB? thank you
i lost/misplpaced phone, couldnt locate, tried calling several times and its off, that was may 29th. i have data charges today may 31st, how is that possible?
No matter how many times I submit a ticket about the rewards texts that come in once a month at midnight, the agents handling the tickets don't seem to understand that this is something they're doing regularly to all their users. We need to submit ti...
I cannot get access to my account as I have been locked out at first I changed the password and when I try to login with the new password it say incorrect therefore redoing made me locked out from the account. any help would be greatthank you
Hi there, Having trouble with my phone not receiving texts. I can send them and they are receieved but cannot receive them. I am on SMS not data. How do I fix this problem?Thank you
