Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pin

Resolved! How do I get my 4 digit pin

Resolved! Phone stopped charging

Hey there I bought a very good condition iPhone XR in august… it no longer charges. am I Out of luck:( , or does this fall under the one year warranty? The automated helper chat just kept taking me in circles. I’ve tried 3 brand new cords so it’s def...

Resolved! I open two accounts, but been charged for 3 accounts

I opened two accounts on April 23, but I had been charged for three 28.25 on April 23. No idea how that comes. The transaction authorization number number as following:493765421129461230

Resolved! Enter puk call

Enter puk call

Resolved! not showing as a recurring bill payment for credit card company

My credit card company says I cant get receive proper cash back because public mobile is not showing as a recurring bill payment even though it is and its automatically charged every month how can this be fixed?

Resolved! Can I renew a plan with no data left with the same

Can I renew a plan with no data left with the same plan and use change now? I did that it acted ok but it still has not renewed and I would like to avoid spending the whole $140 now sitting in my account? Thanks

Who owns Public Mobile?

removed/terms of service

Resolved! Over payment

This company has no ethics. They keep charging for discontinued service.

Resolved! Is my billing cycle date when my data is renewed?

My billing cycle is the 3rd of the month does that mean my data and minutes replenish on the 3rd of the month as well?

Data not working

My data isn't working??

Resolved! SIM card Not working

My Sim Card doesn't work. I am using it on a different phone but this phone is unlocked and brand new. it says NO SIM CARD- Emergency only. What should I do?

Resolved! Account Disabled

Still have another week of my plan left... already paid.. can't use my phone or log in.. where do I get my account number if I can't log in to public mobile? Have tried incognito and deleting cookies and a whole bunch of other things to no avail.

simcard

my sim card could not use on my new phone

Resolved! Password not working

How do I reset password?

New SIM card

I'm trying to activate my new SIM card but my old card is locked and I cannot receive texts or phone calls.

Resolved! Iphone 13 pro compatible with Public Mobile

Is the Iphone 13 pro compatible with public mobile?

Payment

My payment is rejected and I am told I or my card cannot be verified I am about to cancel mr subscription to pmobile

Resolved! Can't log in to my account

I don't have access to my account. I've changing passwords and it still does not work. My phone line is currently not working because I need to update my billing info. But I can't do that since I do not have access.

Resolved! IMEI number

I tried to get my phone number transferred from Bell. I got a message saying I had entered the wrong ESN/MEID I understand that is the same as the IMEI. I don't know how to go back in and check that the number is correct. I got a text from Bell ask...

Poor Call Quality

Hello, My partner and I have had extremely poor call quality over the past several weeks. I just had a couple calls and could only hear every second word. Is there a problem in our area M4P3H8 that you are aware of? Thank you,Chris

Resolved! payment is not accepted

Either my identity or my card cannot be verified so payment is not accepted.

emergency calls only

I paid $20 for roaming services + data and also am using a wifi connection in the US. however, I keep receiving a message that I am not connected to a network and can only make emergency calls. I can't even access voice mail.

Resolved! Does Public Mobile have its own Email for PM users?

Does Public Mobile offer an email service the same as say Rogers or other mobile service providers? And by email I mean something like: [email protected]? Just curious...

Resolved! Locked out

Please help

The service cancelled

My phone service is stopped in the middle of the month. I checked my payment, it is automatically payment. When I try to make payment for amount due, it shows Your account has already enough balance. What should I do?

Resolved! Overcharging

I have recently cancelled my Public Mobile account because of very poor service and other difficulties. I was in Mexico for 5 months and never used my phone. In Dec. 2021 I got an add-on of 300 minutes thinking I could use the phone there. I was mist...

Resolved! Calling Nigeria

Is there a way I can add on to my current plan so that I can call Nigeria from my phone? If there is, how much will it cost?

Resolved! Suspended Account

My phone was due today and I added my normal amount of funds(40$) using a payment voucher but now it says my account is suspend and I don’t know how to reactive it. I’m not very good at instructions so I would need a step by step of how I would fix t...

internal network error

As of a few days ago, I'm no longer able to connect with the network. I had changed nothing, so not sure why it's all of a sudden. I've read the community posts and tried all the "work arounds" and "fixes". Every time my phone pops up with a "connect...

Community

Forum Posts