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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM card

How do I activate my sim card

Resolved! reading timestamp on usage

The timestamp on usage - when i've made a call or used the web - is only in 12 hr clock, how do i tell if it's an am or pm?

Resolved! I cannot activate and I cannot submit my ticket

Activation failed (and I do not know why). I am advised to open a ticket. However I cannot complete the step 3 (verify your identity) so I cannot submit my ticket. Extremely frustrating to run in a circle and no one that can help what am I supposed ...

I didn't receive an email confirming my service

I never received an email confirming my service with Fido was cancelled

Resolved! Re: Account Suspended even though I have money in my account and Autopay Turned on

Hello can u change my plan for me that's why I didn't renew it yet

Phone compatibility checker needs an update

When PM users want to check phone compatibility... Sure they COULD go to 3rd-party sites like https://willmyphonework.net/ but surely THE most official place to check compatibility is on the https://www.publicmobile.ca/en/on/get-started page ...Let's...

Resolved! Auto Pay not working

This is the second month in a row my auto pay didn't kick in and my plan has expired. It's getting frustrating! Anyone else having this issue?

Resolved! Reward doesn't apply when changing plan

Hello Community,I have upgraded my $30 plan to $35 and I have $2 for autopay and 1$ for refferal, I payed $39.55I was wondering why they didn't apply my rewards right now, can anyone has an answer for that? Thank you

Resolved! Call forwarding

Hi fellow members, I am new to PM. I have activated my call forwarding from my new PM number to India Number. When I try to call my PM # i get this message " the number you called is not in service". But, when i call directly to the India # it works ...

Lets create user's user guide for Fongo app

Please ignore this post

Resolved! Address might be unavailable - notification to get it at the post office

For some reason Purolator have not been able to reach my address (roads might be blocked because of covid) so for this reason I have had to go get my packages at a Purolator pick up location. This might happen with the SIM cards I have ordered from P...

Resolved! LG V50 will it work with Public Mobile?

LM-V450PM Sprint phoneMPN: LMV500NUPC: 0730309276089, 0660960101027

Resolved! change credit card

need to change the credit card on my account but can't get connect to "my account" online because account is locked or frozen. (too many tries). Says to contact customer service. dexivry

Resolved! Re: Credit Card Payments still not working?

Joining in on this thread for a similar issue. My renewal date was last night and this morning I woke up to see that my service has been "Temporarily Suspended". When I dial *611, it tells me that my account has been temporarily suspended. I have mad...

Resolved! Re: Porting From Virgin to Public

can someone tell me the porting process from virgin mobile to public mobile

charged for minutes I have not used

Hello, I recently ran out of minutes on my plan for the first time in a year or two. I found this odd so I had a look back through my usage and there appears to be a 40 something minute long call that doesn't exist on my phone that I am being charged...

Out of minutes on unlimited plan

I have $35 plan which should give me unlimited Canada minutes and 2 Gb + 500 Mbps data. I love in Ontario, but this week came to visit Montreal. Unfortunately, in Montreal the phone is not allowing me to make or receive any calls and giving error tha...

Re: Credit Card Payments still not working?

My account is frozen it not taking credit card payment or voucher. I have no service for phone call or data. Please help me fix this.

Resolved! Using the Select as Solution Button Correctly

As a newbie I've responding to several posts and occasionally hit the solution button prematurely; or as often happens (to me), I hit the Solution button and then another response shows up with even more information and suggestions. Any sage advice h...

Resolved! locked out of account

I can't log into my account, it says that it's locked. I waited for an hour and it still says 'locked out, contact support'. Since there is no support, how do I get my online account unlocked? I have active service, but I need to change my billing de...

Resolved! Re: FLASH SALE: 2GB of monthly bonus data for free*

New customer and am very disappointed with your service.SIM card is not accepted with numbers indicated.Phone is not working even it was ported in the morning.There is no service available. Stay away.

Resolved! PrePay Account

My due date is Aug 11 ($25/mth Plan)Registered with Autopay There is a $25 balance in account. On Aug 12 will my balance be $2.00?And my new cycle begins Aug 11 or 12 just checking for clarification on how the system should work.

Resolved! Re: Number ported - - REFUND?

I just cancelled three lines and had recently made a payment, do I receive a credit? [Topic clarified ..... Luddite]

Next promo

I have occasionally got 2 free GB from PK on promotions - has anyone else? When’s next one expected cheers

I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

Resolved! I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

My phone used to work fine on the public network up until a March 2021, but then stopped connecting entirely. The last firmware update was in January so that isn't the problem. Factory reset didn't work.I even tried manually selecting the network, an...

Resolved! CHANGING PLANS

I am unable to change plans online

Resolved! Community Rewards

How do I earn community rewards every month

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

SIM card

Resolved! reading timestamp on usage

Resolved! I cannot activate and I cannot submit my ticket

I didn't receive an email confirming my service

Resolved! Re: Account Suspended even though I have money in my account and Autopay Turned on

Phone compatibility checker needs an update

Resolved! Auto Pay not working

Resolved! Reward doesn't apply when changing plan

Resolved! Call forwarding

Lets create user's user guide for Fongo app

Please ignore this post

Resolved! Address might be unavailable - notification to get it at the post office

Resolved! LG V50 will it work with Public Mobile?

Resolved! change credit card

Resolved! Re: Credit Card Payments still not working?

Resolved! Re: Porting From Virgin to Public

charged for minutes I have not used

Out of minutes on unlimited plan

Out of minutes on unlimited plan

Re: Credit Card Payments still not working?

Resolved! Using the Select as Solution Button Correctly

Resolved! locked out of account

Resolved! Re: FLASH SALE: 2GB of monthly bonus data for free*

Resolved! PrePay Account

Resolved! Re: Number ported - - REFUND?

Next promo

I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

Resolved! I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

Resolved! CHANGING PLANS

Resolved! Community Rewards

Payment cancellation?

Phone Number Transfer Complications

No phone service

Referral

New subscription on existing plan