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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

auto pay for 500MB data

how can i get 500MB data for auto pay. now a days the auto pay gives you $2.00 off. i don't $2 off i want 500MB. please advise

Dafzal by Great Neighbour / Super Voisin
  • 593 Views
  • 5 replies
  • 0 Bravos

Resolved! Prepaid Motorola Moto E6

If I were to purchase this prepaid phone from Telus will it work on Public Mobile or is it locked to only work with Telus sim cards?

dmbcanada by Great Citizen / Super Citoyen
  • 958 Views
  • 1 replies
  • 0 Bravos

failed attempt to login

i forgot password after resetting it i realized i have been blocked i waited the suggested hour and still it wont let me back in, my monthly payment is due and im trying to set up auto matic payment please help ....e

amanda_foy by Good Citizen / Bon Citoyen
  • 762 Views
  • 17 replies
  • 0 Bravos

Can Make and Receive Calls and Texts But Cannot Receive Calls

Hello,  I tried to transfer my son's phone number over from Lucky Mobile only to find out that Lucky had cancelled his account a few days prior.  Yesterday morning I got a call from Public Mobile customer service saying that they were having problems...

Mleier by Great Neighbour / Super Voisin
  • 830 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming data question

Good Morning,I am on Public Mobile and live in Athabasca, AB.  The Telus tower in town caught fire on the weekend and it will be a couple of weeks until the tower is back operational. My phone automatically is roaming for cell service but my question...

leener by Great Neighbour / Super Voisin
  • 944 Views
  • 6 replies
  • 0 Bravos

Resolved! What happen when data runs out

I signed up for two accounts for my children a few days ago and is wonder what happen when the allotted data runs out? Does data automatically stop until the new month or will it continue to work and I get billed for it?  

DL888 by Model Citizen / Citoyen Modèle
  • 1040 Views
  • 2 replies
  • 1 Bravos

Resolved! Transfer failure

I have a problem. I received a text on my phone saying that the transfer is not successfull and activate the sim as it says. I am not sure why it didn't transfer completely as I am still using both carrier on one number only. I don't understand what ...

chinkymae24 by Good Citizen / Bon Citoyen
  • 619 Views
  • 3 replies
  • 0 Bravos

Not receiving txts or group txts

My main problem is receiving group txts from both people using Iphones and Androids. Never used to be a problem, but now I just don't receive a single one. Also the occasional direct txt msg from one person to me isn't working. Any suggestions? Thank...

Yanwj by Good Citizen / Bon Citoyen
  • 509 Views
  • 3 replies
  • 0 Bravos

No call or text, only data

Hello,I have the $25 plan. Using lg g6 phoneRegistered SIM with port request yesterday afternoon locally through vendor store near me, I was able to call out but not receive calls. Goes to old voicemail. The call display shows my phone number  Concer...

PeterAlberto by Great Neighbour / Super Voisin
  • 818 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing plans/renewal date

My current plan renews at 11:59 tonight/or otherwise on Sept 6th. I would like to change my plan. I go into plans and add ons, choose change plan, choose new plan....i want it to change at the renewal date which will be 18 hours away. Do I still choo...

Account set up/ d.o.b. error

Trying to activate a new account and it will not accept my date (the day) of birth. Says invalid dog. Tried _5, 5 ,05, 5th won't accept any other number either. Any help on this one?

Every bodytalk

Why did you change the title of email from Public Mobile to Every body talk?  It got put into spam with all those sexual solicitations my email provider filters out.  This caused me not to be able to find the password reset links that timed out.  Ple...

triciad by Good Citizen / Bon Citoyen
  • 804 Views
  • 8 replies
  • 1 Bravos

someone else's payment

2 unfamiliar payments have been deducted from my savings account for 21.83 & 72.80.I assume these are someone else's payments.  My auto pay is authorized through my cheque account and being deducted each month.  How can I get this fixed?

kumiko by Good Citizen / Bon Citoyen
  • 1055 Views
  • 17 replies
  • 0 Bravos

Resolved! Will redmi note 7 work with public mobile in BC?

Says 3g bands are hsdpa 850/900/1900/2100 3G Bands: HSDPA 850 / 900 / 1900 / 2100 - 4G LTE Bands: LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 34(2000), 38(2600), 39(1900), 40(2300), 41(2500) - Hybrid Dual SIM (Nano-SIM, dual stand-by) > (ensu...

dtmwerks by Great Neighbour / Super Voisin
  • 789 Views
  • 3 replies
  • 0 Bravos

Resolved! Where has the build my own plan option gone?

It seems the website has been overhauled since I last visited.  Payment / transaction details are very hard to understand, and for some reason I also cannot find the build my own plan option within any of the navigation menus.  I can find the pre-mad...

davis_j by Good Citizen / Bon Citoyen
  • 1481 Views
  • 15 replies
  • 0 Bravos

Sim activated but can't message, phone or data

Hi, My daughters phone was working, but  barely. It did receive and send a call or two. As well as texts. It now shows thats it's on the public amobile system and has several bars but can't send or receive calls or texts. And no data ether. If I phon...

SilvaDave by Good Citizen / Bon Citoyen
  • 1157 Views
  • 9 replies
  • 0 Bravos

Telus Retention Calls

I left Telus a few months ago and ported lines out to Public Mobile, this past week I recived 3 different retention calls. I don't understand why they are so desperate to try to get me back, Koodo and Public Mobile are owned by Telus so technically I...

Poogzley by Model Citizen / Citoyen Modèle
  • 1894 Views
  • 11 replies
  • 1 Bravos

Resolved! Switching to PM from Bell - when?

Hi, I’m currently on a month-to-month with Bell,  have my phone paid off and was just wondering if I switch at any time would bell just pro-rate my monthly plan or would I end up paying the full month?

dbatara by Great Neighbour / Super Voisin
  • 1172 Views
  • 8 replies
  • 0 Bravos

No internet

i have changed the APN settings to match that of public mobile but the internet isnt working!how can i fix it??

sindy_reddy by Great Neighbour / Super Voisin
  • 719 Views
  • 6 replies
  • 0 Bravos

Resolved! Switching Plans

I am currently paying $45 for my current public mobile plan with:1GB DataUnlimited Canada-wide TalkUnlimited International Text I am now thinking about switching for more data. I saw one on here for $50 that has: 8 GB Data⁴ at 3G speedBonus 500 MB wi...

abbemh by Good Citizen / Bon Citoyen
  • 852 Views
  • 3 replies
  • 0 Bravos

No internet

Why do I no have internet now for 8 days. Tried everything

Mark1970 by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Resolved! US ROAMING

How much are my roaming fee in America?

Tee1 by Good Citizen / Bon Citoyen
  • 1161 Views
  • 11 replies
  • 0 Bravos

Resolved! Sending SMS to Landline Home Phone

I am in Vancouver BC CA. My home phone (Land Line) service is provided by Telus. People can send SMS to my home phone, the system uses "text-to-speech" technique to speak out the message. But I cannot do the same with Public Mobile phone. Dose Pubiic...

losl by Great Neighbour / Super Voisin
  • 1728 Views
  • 2 replies
  • 0 Bravos
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