i referred a friend gave him the code he couldn't use it so he activated without the referral code

[JL9]

A CSA can resolve this manually for him, sounds like it was a typo or one of the digits/letters were off. They can fix it. 

[BKNS27]

@notyet 

Just have him contact a CS_Agent to make adjustments to his account and to your rewards.

They are very accommodating but it suggested that he be apologizing and that he forgot to enter it. He should also have your referral code handy and enter it when he is in touch with them.

[iliketotalk]

@notyet 

hi get your friend to open a ticket through Simon to speak to a customer service agent they may be able to help

 Click here