[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
payment method
I need to change the payment method, but I can't log in to the account.
my public mobile monthly payment
I have $76 of available funds and it seems like it is not being taken out when the time is right, so I am told that my subscription expires on Aug 31st but I have already paid with 2 $25 payment vouchers
Resolved! Change my number to my former Telus Landline number
I can't stop a blocked caller from using my voicemail so I want to change my phone number to my old Telus Landline number that still comes up not in use. Is that something I can do?
Resolved! E sim card
I recently purchased a plan and e sim card but the sim card is not compatible with my phone. Now I cannot complete the purchase or purchase a physical sim card. Now what do I do?
I can't login to 4 new accounts I created to activate my service
I created 4 new accounts and I am having difficulty activating service.
Transfer number
@CS_Agent I started to number transfer but then it messed up. I am unable to complete it now. Please help
Still not active
Hi just transfer from Chatr but as of now seem activation not complete yet .Still cannot call me .
one more gig
Good morning p.m.I have the $25, 3G, one gig plan. It's a perfect fit.I have a new job and fill out 2 online forms each morning and one gig is not quite doing it. I want to get one more gig of data.Wow. $15 for one more gig. That's expensive. What ca...
Have had phone for a year and now I cannot make calls (7B1 Error)
I have had my phone (and phone number for over a year and now I cannot make calls. I get the message "7B1 - You are not connected to the network). I have not made any setting changes or ported a number. I can receive calls (number is listed as privat...
Resolved! App Login Issue
I am trying to convert to eSIM following instructions on the FAQ. I have never had the Public Mobile app installed so have done that, but cannot authenticate my account even though it logs in successfully in a browser. I am stuck on the eversafe.id.t...
Resolved! Hope PM brings in the 10GB for $34 and 3GB for $29
As the title says hoping to see PM offer the 3GB for $29 and the 10GB for $34 both 4G speeds plans freedom offering these now . Seems plausible as they also offering the 30GB for $40 5G plans same as freedom mobile . This will make many in the commu...
5G roaming issue on West Coats Vancouver Island
I sailed around Vancouver Island recently and was counting on coverage from Ucluelet on down to Juan de Fuca as shown on the coverage map, however south of Bamfield, close in to shore in Canadian waters, I received a message, welcome to the US, blah,...
Transferring Phone Number
If I were to transfer to another provider with the same number, will I be able to get a refund on my plan if I do switch to another provider with the same number?
Cannot Receive Eversafe ID
Hello, I just purchased a plan and I am trying to transfer my number from Rogers over. It says it sent my eversafe ID I need to log in to my phone number but my old plan isn’t active hence why I’m getting a new one so I cannot receive the eversafe ID...
Resolved! What will happen to PM 3G Plans?
When 3G is completely phased out what will happen to existing 3G plans? Would they be automatically switched to the 4G network and if yes hopefully at the same cost?PS. I’m not concerned about phone compatibility . I’m asking when 3G plans will no ...
Trying to Activate PM Service
Hi, I'm just in the process of switching from Koodo to PM. I thought I had done everything right, but app has reached step 6 of 6 and it says subscription not activated. I put in my IMEI to activate esim in a previous step and that's as far as I got....
Lost Phone
I've lost my Public mobile phone and can't login to my original account with the 2 factor authentication. I have a new phone and new Public mobile Sim, just need to swap phones. PLEASE HELP.
help signing in
i’ve created an account and am still waiting for my number to be ported. landline to mobile. when i sign in to my account i am being sent a code by PM to my email which is fine, but then PM wants to send me a code to my phone number which never comes...
phone Number transfer error
@CS_Agent Hello! I’m having trouble to transfer my number from Shaw to Public cause I didn’t answer the Message allowing them within 90 minutes. I need the transfer request being resend, is it possible?
Flash sale
Hi I’m an customer with public mobile, how do I take advantage of flash sale 30gb data @5G speed for $40?
Esim
It keeping telling me my esim isn’t activated but won’t let me activate it
Resolved! Joining Public Mobile Question
I just signed up with PM and wanted to go with the physical sim card. Am I able to use the eSim option rightnow, so I can start using PM service today? Then switch over from eSim to the physical sim later when it arrives in the mail?
Coverage in my Area?
Is there a way I can verify forsure that I am in the PM coverage zone? I know Freedom Mobile makes you type in your postal code to verify weather you have their service or not in your area. Only asking because Freedoms coverage map showed I was in th...
Nothing works
Literally nothing works. Data talk and text. Even the support page doesn't work. I'm getting a 404 error or it says whoops. I even tried it on my computer and laptop and they give the same error message. I've tried all trouble shooting things. Restar...
Resolved! Transfer number question
I created at public mobile account and subscribe to a plan. During the process I was assigned a phone number. After subscribing and got a PM phone number I then decided to transfer my Koodo phone number. I transferred my Koodo number over (I replied ...
Resolved! Referral code
Hello. I forgot to enter my friend’s referral code when activating my account. Can I do this after my account is activated? Thank you!
Resolved! Subscription cycle
I subscribed to the $50 US-CAN mid cycle in order to travel to the US on July 29th. Payment was made 10:13am. However, my current subscription cycle indicates Jul28-Aug27. @CS_Agent Why is this? Is this an error with an automated formula?
Resolved! Could not activate cellular network
Tried everything resetting the network connection, airplane mode, on and off, the one thing I cannot try is the APS changes as it only displays personal hotspot in the cellular data network tab. Recently came back to Canada and changed my plan to the...
Resolved! why is my iPhone 12mini getting a "Phone is note sim compatible" error?
Before I subscribed I did the check and it said it was compatible. After I paid it says it isn't compatible. Now I'm stuck in this log in loop. I'm pretty sure I have gotten 20 login confirmation codes thus far. Super frustrating.
