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Resolved! Account suspended CC is OK

This morning I got a text from PM saying my plan did not renew and to check my credit card details.So since I wasn't home I then realized I no longer had mobile data and had to wait until I got home to get on the wifi I logged in and attempt to react...

Resolved! cant remenber witch email and pssword i used can sign in anymore

when i try to give the phone number i have for over 7 years they say the phone number is no good

Resolved! Understanding Add-Ons/Promotions

Hi,I have the 1GB Data plan with unlimited Canada Minutes and unlimited Int'l Text.On the Add-Ons side I have the following• 2GB one-time data bonus (1.37GB left)• 2GB one-time data bonus (again)• 500 mins one-time Int'l LD bonus (469 mins left)• 500...

Resolved! new visa card

how do I renew my visa information 

Resolved! Cannot reset password for new account

We are trying to get an account sorted out for my wife. We need to reset the password to get into the account (bc she forgot it).I've tried *dozens* of times to get the code sent for reset, but it never comes. Not in the spam folder. Nada. Never show...

Resolved! sim card not working...cell phone says sim card locked?

Resolved! Unlock iphone

How can I get my iPhone unlocked

Resolved! SIM cards replace

I lost my SIM card and purchased one today and I’m not able to register it 

Resolved! Invalid Number Error on outbound calls

Just recently in the last couple weeks I've been unable to make outbound calls with an Invalid Number error appearing in my Pixel 7's call app. I get this error if I call a local number however if I prepend a 1 as if I were making a long distance cal...

Resolved! Add-On Data

If I purchase a data add-on (e.g. $10 for 1 GB) to add to my $15 plan which has 250 MB of data, will the 250 MB be used up first and then the 1 GB of add-on data?  And is it the same with the calling minutes add-on (i.e. use up the monthly 100 outgoi...

Resolved! Lost cell phone

So I lost my cell phone in Mexico yesterday on my way back home. Can I buy a new SIM card and cell phone and use my old cell number? Is that all I have to do?

Resolved! Switching from Koodo and got charged twice

I've been trying to keep my current number from koodo but the directions go in circles, plus I got charged for a temporary number it said I needed to switch. I only want my current number so if anyone can help that'd be great, thanks

Resolved! Is a refund possible

I upgraded to a 4g plan for my Florida trip to get talk since my original plan was only 3G and Florida no longer had 3G. Talk was important to me and the main reason for upgrading and buying roaming talk and data. I was never able to make the talk ca...

Resolved! Email change pls

Hello, I would like to change my email for my account, please; your help is very appreciated. 

Resolved! New SIM card

Hello, I never received my SIM card ordered on December 30th. How can I get one? Thank youorder 49155

Resolved! Reset self serve password

I have no access to my email to retrieve a code as my email requires a code as well via \SMS and you have shut my phone down without warning as the expiry date on my \cc is no good - please turn on service so \i can access my email to get a code so \...

Resolved! Which NETWORK TYPE is better for calls and battery?

We are using ZTE Cymbal 2, assume my question applies to all phone. Under NETWORK TYPE, we have following options1. "GSM/WCDMA/LTE" (factory default)2. "GSM/WCDMA auto"3. "WCDMA only"4.  “GSM only” Replies for my previous question on my phone problem...

Resolved! All incoming call go to voicemail

I switched to Public Mobile over a week ago and just found out that ALL incoming calls go directly to voice mail. When I check voice mail there is NOTHING there.So there is no trace of any incoming calls !!

Resolved! Changing payment date for plans

Hi,Currently I am charged on the 18th of each month for my plan.   Is there a way to change that to the first of each month?Thank you