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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

Resolved! I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

My phone used to work fine on the public network up until a March 2021, but then stopped connecting entirely. The last firmware update was in January so that isn't the problem. Factory reset didn't work.I even tried manually selecting the network, an...

Resolved! CHANGING PLANS

I am unable to change plans online

Resolved! Community Rewards

How do I earn community rewards every month

How to get a NEW SMS text authentication resent if I missed the 90 min window

Resolved! How to get a NEW SMS text authentication resent if I missed the 90 min window

I missed the 90 minute window to approve my phone number transfer from my old provider (Virgin) to Public Mobile. How do I get it resent in order for Public Mobile to send notification to Virgin to release my phone number.

Resolved! INTL LONG DISTANCE

I have 500 min INTL LONG DISTANCE. CAN I USE THEM FOR COUNTRIES THAT ARE NOT ON PM LIST?

Re: Credit Card Payments still not working?

Hi, my account is suspended for some reason. It says I need to make a payment but it also says that I have an $18.00 credit, so something isnt adding up. I just updated my credit card details but that doesnt seem to fix the issue. I need this fixe...

Account is suspended for some reason

Resolved! Unlocked phones

I'm wondering if all unlocked phones will work on this net work regardless if the phone name and model and sub model are listed or not on the website. Can anyone verify that any unlocked phone will work?

How do I change my email address linked with my phone number on Self Serve

Resolved! How do I change my email address linked with my phone number on Self Serve

I signed up with Public Mobile last Thursday at a Green Mobile Store. Everything is fine except I didn't realize until I got home and looked at the paperwork he gave us that the email address he linked with my phone number was incorrect. We called ...

Change of plan without losing Flash promos

Hi guys, I have a "situation": my daughter uses too much data.Nothing new here I guess I am looking at ways to increase the data without paying much more. I have an older $35 plan, with 1.5 GB for 2 (almost 3) years now. I also have 2 flash promotion...

Resolved! Email

I cannot remember the email I used when I set up my husband's account. How can I fix this?

lost phone new sim card and phone

Resolved! lost phone new sim card and phone

i can't log into my account to add new sim card cause i forgot password and i cannot reset password because i can't get verification code from my texts???? how do i reset my password

Voicemail Mailbox Messaging - Can I send to a different service provider?

Resolved! Voicemail Mailbox Messaging - Can I send to a different service provider?

So I'm not talking about the voicemail where you call someone's number and it goes to their voicemail after they dont pick up. I'm talking about the voicemail where you dial your voicemail mailbox, "press 2" to record a message, get options to flag t...

Resolved! Auto debit extra payment charged

Hello,I set up auto debit on my credit card on 25th July, the payment supposed to be taken is $13 ($15-$2), but I have just noticed on my credit card statement its been charged as $42.30, also its not showing any balance in my account. I dont underst...

New SIM card

Refurbished Phones Mobile Klinik and Public Mobile .... both owned by Telus

Telus does offer refurbished phones but lowest they have for iPhone is SE and XR. So is Mobile Klinik the refurbisher? Note price differences.

Resolved! Phone number change downtime

How long does it take for a number from Public to change to another number provided by public? I've waited the two hours, and yet I am still unable to make, recieve calls, texts or use data. I am connected to the Public network however.

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