Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data was used up while not even using my phone, and I didn't even get the text message saying I've used 95% of my data like usual, only the one saying I used 100% of my data. Asking me to buy more, and I did , but withing 15 minutes, I got another...
It has been 10 days since I placed my order for a SIM card and paid for. I am unable to submit a support request because I do not have an order number. The chat bot can't help with SIM card issues and there is no phone number for customer service to...
@CS_AgentHello, It seems that the transfer of my phone number was not done properly. It needs to resubmit again. Thank you, MEGAN
I signed up with PM yesterday (existing pay n talk account with Telus), and chose to transfer my existing number when following the activation process. It said it would take 5 hours to complete, but that was around 1:00PM yesterday.There is nothing i...
I currently have rewards on my monthly subscription and want to switch plans but don’t want to if I lose my rewards. Can someone let me know? Thanks
Anyone tried using EverSafe with iPhone 6...? I can login using EverSafe from newer Apple devices but not iPhone because the phone browser just goes blank wherever it loads EverSafe...
I just created a new account and purchased a plan and esim. I downloaded the app and attempted to activate my account.In the app, I selected "Transfer number" as I wanted to transfer my existing number from Koodo. I completed the steps and then recei...
Please help me I’ve been charged double for trying to upgrade my subscription please help.
I need to login my account but my cell phone can not reveive text message. The website need to input verification code but i can not get. what is the solution?
I have a bunch of data and int’l minutes add-ons from holiday promos and such that I haven’t used up and are currently rolling over each cycle. If I change my subscription, will I lose those add-ons? I know the legacy rewards will stay if I don’t opt...
I've been a Public Mobile customer for 4 years.I recently tried to log in but my phone number is not recognized, as are my three different email addresses.I've been going around in circles trying to get back in to my account. I tried setting up a new...
Hi on my public mobile account my account shows that the charges are 42.94 however my bank account is debited for 45.20 which I don’t understand for what, hence I would like public mobile to refund me my full payment as I don’t want to continue with ...
HiI'm a newcomer and I just bought a plan thinking it was a postpaid plan that will help to build my credit score. But it's a prepaid plan... But I already have one.I just wanted to know if it's possible to get a refund ? I'm still waiting for the SI...
@CS_Agent not able to cancel. I have been over charged.
I signed up last week, and have been unable to download the esim due to a technical issue with my phone. So I am wondering how I can switch from esim to regular sim when I am unable to make changes on my account as it wants a security code sent to th...
Ever since I change my plan, my data has been running absolutely slow most times I can’t even use it and I’m outside, I had to connect to my friends hotspot multiple times to just finish my work.I don’t feel that the service provided is worth the pri...
I just set up a new subscription but it says my phone is NOT compatible with E Sim, it advised me to contact support for a refund - but can I just order a regular sim and somehow link it to my account ¿ when it comes in?
I've had numerous people tell me when I call them that their phone lists my number as "suspected spam". I've had this number for over 10 years. Is there a way to resolve this?
I am locked out of my app store and can't download apps. I need a phone plan to call apple about this, so bought a public mobile plan. I need to download the PM app to activate my plan. Why? I have a PM SIM card in my phone and just paid
I click the $39/ month plan, every time I click through, the subtotal is $44. I clicked through to the next page hoping there would be some option to pre-pay few months to get to $39/ month. It just charged me the $44/ month + tax rate
i just upgraded to a new plan it said it would take effect immediately but it hasn't its been about 10 min
@CS_AgentMy port was unsuccessful, can you help?
Phone was stolen, trying to switch SIM card. Can't get into account as its asking for code that was sent to phone. No option to get OTP sent to email instead
Hello guys,I am having issues activating my sim card. I paid $15/plan but last activation via app install was unsuccessful. Please help.xxxxxxxxxxxxxxx this is my old number use, wondering if i can acquire this number for my Public sim mobile if not ...
I have unlimited talk and text and very limited data. If I run out of data am I still able to make / receive a phone call or text message?Thanks!!
I requested a refund and it was confirmed. It’s more than 2 weeks and I’m wondering why my refund hasn’t been given yet. Wanna make sure it’s in the process of coming in.
@CS_Agent Tried to activate thru the app, but Step 6 said "Subscription not activated." Tried contacting thru the ChatBot, which told me that bc I'm with Koodo, I need to go back to STEP 2 and pick a different number, then switch it to my current num...
I have been going around in circles for days trying to get my number ported to my new public mobile acct. It was woeking yesterday, I was using the number, then this morning got a text sayinh I was issued a new temp number and now my acct says numbe...
