Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US add on

I added a US add on from Canada Feb. 17 before my flight on Feb. 18. When I arrived in Denver Feb. 18 I did not get a service. I re booted my phone but still no service so I requested another plan which worked. So I paid for 2 plans when I only need ...

Resolved! Two phones on one email

I want to register a second phone and don't want to use a different email address. Can two phones be put on one account?

Resolved! Not able to login

WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

2 phones with Public Mobile aren’t making calls

I have unlimited minutes and never had an issue before. My partner is with public mobile too and his phone won’t make calls. I am sending and receiving texts (sms and iPhone) but cannot make or receive calls. I feel like this could be a network issue...

MORE MINUTES - HOW DO I GET MORE?

SIMon told me yesterday this would get me more - it did not. So what did my $5 buy? Canada-wide Talk Booster 500Debit-$5.00Available Funds Balance: $0.00 How do I get more? My $5 back or apply to my account? I only have 9 min left so need to get m...

Resolved! activation

when activating a SIM card do i actually have to make the first payment with a visa debit or credit card? i bough a payment voucher and it wont seem to let me use that to activate the SIM for the first time.

Resolved! Submit a ticket

How do I Submit a ticket.?

Resolved! Connect to network SOS

I bought a used iPhone 13. Usually I buy used iPhone to replace each time and all I have to do is move the SIM card to new one and do the usual stuff to sign in and move to new phone. This time I am stuck in SOS mode. I have done everything SIMon, ap...

Resolved! Fear of losing my grandfathered plan

I got a text from a 5179 number for a $45 20GB targeted deal. I replied "yes" to apply it on next renewal, and I got the confirmation text saying that it will be applied. I mindlessly accepted the offer, with the intention of just canceling it in se...

Resolved! New Connection number porting

Not able to get registered on public network.

Resolved! I have been continuously billed for 5 months despite cancelling my account and living in Australia

Hi there,There doesn't seem to be any way to contact a customer service representative or submit this information via a ticket so I can only post it here.I live in Australia but was in Canada in August/September to visit family. I set up a Public Mo...

Comptes public mobile

Resolved! Us Roaming

Wish to purchase the $30 ..add on.understand that the fee has to be deposited to the account in advance.do I have to add tax to that amount and if so ,how much ?thanks

Resolved! US talk and text add-on

I paid for the US talk & text add-on and have the receipt but it isn't showing up in my account and the funds I paid are showing as a added payment balance. I had no problems adding this before but don't understand why it's not working today

Resolved! Error code 821 during registration.

Error code 821 showed up while registering and also our credit card was charged but the account didn’t get created. How do we contact the moderator? Or who would be able to help out.

Resolved! I referral a friend. I did transfer her phone number from

Fido to Public Mobile and put in the referral code...now Public Mobile said She did not put the referral code...Public Mobile referral scheme just a scam

Resolved! Contact Public to resolve an issue

We need to enter a new credit card number but cannot Logon !!! Help please.

Resolved! Community

My phone was stolen & I can’t remember the email address or password to get access to my account so I can get my number changed to a different phone - anyone had this issue

Resolved! I just signed up, but did not use a promo code I got. How do I use it.

I just signed up and I got a promo code, but after I signed up. Is there any way I can claim it. It is 25.00 for a new customer. The promo code was (referral code removed) is there any way I can get this promo??

Porting

Resolved! cant log in

keeps saying my email or pass is incorrect. Tried resetting it several times....says success but wont let me in !!!

Resolved! Picture messages say NOT DELIVERED

Picture messages say NOT DELIVERED with a red circle and exclamation mark beside the picture I have this plan$4015 GBdata at 4G Speed 30-day planUnlimited Canada-wide TalkUnlimited International Text

Resolved! not receiving calls

Hello dear Community,Recently I have been told that calls to my phone have not been going through. Actually, sometimes they will and sometimes they will not. Just now waited for a verification code for banking and it did not come through.It looks lik...

Resolved! I didn't received Second Free SIM Card with my purchase SIM CARD

You send email to notify me about shipping my purchased SIM Card and you said:Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands!But I only received one SIM card and I activated that.

Resolved! Reimbursement

I was a Public Mobile customer for several years but cancelled my services a few months ago after having recently paid for three months of services. I was told I was going to get reimbursed for the two and a half months of services I paid for but did...

add on

i tried to make a payment for my add on and it keeps saying something wrong please try again

e-mail confirmation

Waiting for e-mail confirmation my credit card was charged and I’m not with pm still paying my other provider help thanks

Resolved! Referal reward not received

Good morning, I was refered by a friend and I have been with Public Mobile for 6 days. I still have not received my 10 points reward for using my friend's referal code. Is there anything I can do to get make sure I receive it ?

Anyway to lock phone number with service provider (Public)?

I recently read this article about SIM Swapping and ways to defend against it. #2 on this list was calling into your service provider and locking (or freezing) your number so it cannot be ported to another carrier unless the lock is lifted by way of ...

Resolved! Current Promotions

Hi, I would like to refer a friend to Public Mobile. What promotions are currently available? Thx.

Community

Forum Posts