Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $3? how abou tthe rest of ?

My partner told me the email about increase of $3. I thought, delete it, just spam.. But I just checked it and look like it is real. really? so, is PM adjusting price for the rest of the plan too?

Resolved! Unable to change phone number

I'm unable to change my phone number through "my account." I keep getting the message "Phone number change failed."

Resolved! Buying Add-On (USA Unlimited Text $8) but payment history & overview shows Visa Debit Top Up $8 only

After payment, my Overview Add-On section does not show "USA Unlimited Text". Should I go through steps to purchase the Add-on "USA Unlimited Text $8" again assuming the system recognized what I just paid as a top up of credit in my account, and this...

Resolved! New activation - not receiving incoming calls

I recently set up my phone and ported my #.My phone received calls at first but now all incoming calls go straight to voicemail and the calls don’t register on my phone. Some individuals’ texts are not being received by phone either. I have checked a...

Sim Locked

Hi there, I just got my sim card activated today and when put my sim card in my Iphone 6s it does not work. I was previously with Fido, I spoke to them and they said that my phone is not locked to their carrier, so I don't know what the main issue is...

Resolved! Text message

Hi, I am with Canada-wide basic plan. I'd like to know if I can send and receive text message for free when I am outside of Canada. Can anyone provide me the answer? Thanks. Hong

Resolved! Trasferring number

Hi,I just activated my SIM but my number with Lucky Mobile could not be trasferreddue to incorrect ESN/MEID. What should I do?Thanks in advance

Resolved! Lost the SIM card

Hi FolksI lost my SIM card with an activated plan before create MyAccount. Could I transfer the plan to another number through a store?

Resolved! I'm trying to change my plan

I have followed the direction to a T but there is nothing populating for a plan option when I try to change it. Attached screenshot of the error. When I try to select "View more options" it takes me to a systems error page.

My phone is not listed

I have a Galaxy A70. Is it compatible?

Account

Resolved! Terminating my public mobile account

How do I terminate my account should I wish to do so?

Resolved! unable to access account when shopping for a used phone

i tried to purchase a used phone on the public mobile website but when i reached the payment section it told me that my email was not in the database. i am able to log into my account on the main page. my email is xxxxxxxxxxxxxxxxxxxxxxxxx

Resolved! How do I find out what my PIN is?

I have been a customer for a year already and do not know my PIN

Resolved! When do I get the credit for phone purchase?

Hi, I purchased pre-owned phone which is supposed to give me $30 credit on my account. However, when I tried to login in your online store page, it was failing even though my e-mail and password were correct. So I purchased it as a guest but provided...

Resolved! Do i need account to buy phone?

If i buy a PM phone can i use the phone on another carrier right away?

Hotspot/tethering not working

Tried to set up a hot spot connection today between SkyPro III phone and my laptop running Windows 11. I had done this before successfully using Windows 10. Called the tech support people and the guy informed me that it was a problem with my DATA a...

Resolved! My phone was stolen and I need to receive a text to use find my iphone.

Is there anything I can do to have a text received on this website? Or can I use my number somehow on a different phone if I buy a new sim?

Not getting calls from US/Vonage #'s

I'm able to make calls and get calls from PublicMobile. I dont get calls from US and vonage numbers. Does not ring on phone and goes to Voice Mail directly. Tried calling from other networks, my call rings and goes to Voice Mail directly showing not ...

Resolved! Login issues

Suddenly today, I can’t login to my self serve account. Even though, the username and password is correct.I tried to reset the password but it didn’t let me to do so. Please, help.

Resolved! One plan with two sim cards

One plan with two sim cards for two devices is possible?

Prix de la carte SIM à l'achat

texto utilisation internet

Resolved! Do I need to update my credit card info if I got a new replacement card for the expired card?

I am wondering if I need to update my credit card info. I just activated my new BMO mastercard...the previous one expired. Will auto pay still come out as usual or do I need to do anything regarding auto pay? Public still shows the right CC#. The on...

Resolved! only buy a data to connect to internet

Can I only buy a data to connect to internet? I don't need phone call. It's possible?

Resolved! Locked out

I am the executor of my fathers will and I am locked out of his phone plan. I have been trying weekly for about a month. The credit card attached to it isn't being cancelled. I have his pin and access to his email to reset (as well as Will showing e...

Resolved! How to LOG OUT on account for phone purchase?

Thank you all for helping out in my phone purchase, done. You guys help are much appreciated!!! After purchase, received email confirmation of order. I cannot find way to LOG OUT the new purchase account (Question: what is the proper name for this ...

Why does the website not work?

Trying to change the sim card since I lost the old one yet ehwn I go on "plans and add ons" it just displays an error message. Help

Resolved! Not received my SIM yet

Hi, The SIM was shipped on Mar 8th. I am in Toronto and I still haven't received the SIM. There is no tracking (understandable), but I was hoping regular mail should have reached me by now. Any help is much appreciated. Thanks.

Resolved! Have money in My Account, can be used to buy phone?

Created new account in buying phone from https://store.publicmobile.ca/account/register. If I buy phone, will it be paying from money in My Account or must I pay with credit/debit card? Thanks in advance!!

Community

Forum Posts