Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am looking to transfer my PM number to a new iPhone (no change in service providers). Currently setup with an eSIM, looking to transfer to the eSIM on the new iPhone. The transfer process is unable to complete the request and tells me to contact su...
Hi, I just ported from Fido to Public Mobile right now. I chose the eSIM option, paid the charges and downloaded the iphone app. I received a port out message from Fido to which I responded saying YES.Despite all this, I received a pop up on my phone...
Hi,I lost my phone. I would like to transfer my old Public mobile number to new public mobile sim card. I have a new public mobile sim card. What is step by step process?Thank you.
hi ! I canceled my subscription roughly 4 months ago as I went on vacation. Now I came back and my phone number is lost is there anyway to recover it ? Please help me, I really need that phone number
@CS_Agent in our CommunityJoined PM yesterday on the 5G 30GB planWhen I go into my iPhone settings -> cellular -> PublicMobileeSIM -> Voice & Data there are only two options, LTE and 3G. I looked on the Public Mobile service map and I am in the 5G ar...
Trying to resume my activation. I logged in using my save login credentials and I am then directed to the page with the box "Resume Activation". However, when I select that box it directs me to the login page again, but it doesn't accept my login c...
Ok fellas back with a question. I am waiting for a Sim to come from Amazon. I put the app on a friends phone to sign into my account as I was told I could. It sent a code to my email which I put in than was prompted for a second code it txt to the c...
Hello all, I was porting from Telus esim to PM esim. When the PM esim was being installed, I received a text from Telus asking if I wanted to make the change. However when I reply Yes, the message failed to send out (seems the connection was already ...
Changed sim card and phone number. Now I am getting a message saying: Not registered on network. I currently have no network service. I tried rebooting the phone, removing the new sim card, but nothing worked so far.
Hello,I signed up for a 4G plan by accident and had to change to a 5G plan, I was double billed and would like a refund for the 4G plan, is that a possibility? I tried submitting a ticket but keepngetting a 404 error.Thanks.-PM
Hi All,I signed up for Public Mobile through the app, and I’m porting my Koodo number (not prepaid Koodo). I used the Koodo sim IMEI and on step 6, I got an error saying it failed to activate. I cannot go in further. I did not get a welcome email wit...
I am trying to activate a second e-sim on an iPhone 14. The main e-sim and iCloud account is on a Brazilian carrier. I have setup a new Apple ID for the Canadian market and downloaded the Public Mobile app. Logged into the PM account and tried to get...
Hello,I was not able to port my second line from Koodo to Public Mobile. Everything I've tried didn't work. When I try to login into my PM account my password doesn't work. Please help me
I subscribed and ported my number from Zoomerwireless to Public Mobile today around 6p.m.The profile shows my number correctly within an hour. I was able to call, but when I called the number, it said the number was not assigned. The data is working...
@CS_Agent Moved sim card to an iphone 8 which states that the carrier is public mobile, however when inserting sim it states "SIM not supported". Please help
I just purchased the plan with 1 GB of data per month, before I was using free addons and it was working butnow I don't see the LTE when I turn it on. Tried turning data off and on, restarted my phone nothing changes. It shows up on my acct as activ...
Hours later, subscription unrecognized, even though I have email verification, app stuck in subscription permanently, online not recognizing my passwords no matter how many times I create a new password, or use incognito mode, old phone number still ...
Hi there @RogerPete,Unfortunately, as of right now, Public Mobile can not be used outside of Canada. When travelling internationally, you can rely on Wi-Fi or pick up a local sim card at your destination. Hope this helped.Regards,Abheer
Hey folks!So last week I decided to see if there were new deals on plans and I found one I want to change to. Decided I’d have it set to change on renewal date but since I’m running out of data and renewal date is some time away, I’m wanting to chang...
I've registered a new profile, but didn't finish activating the 1st time. When I login I get the choices to complete activation or go to login page. When I click either i get the login page, but my credentials don't work on the second time. Only t...
I'm a new activation and ordered my Sim via mail because it said 2 days delivery. Now I see my Sim won't arrive until Sept 5th. I just ordered it yesterday. Can I cancel the order and pick up my Sim instead? If not, is my account not billed until act...
