Cant activate account

[Michelle771]

I cant activate my account because it is telling me that my email address is not valid.  It is the email address I registered with.  When I login to my account with my email and password it sends me a code to the email address.  I enter this code and it takes me to activate account.  Then prompts me to enter my email and password again, but tells me my email address is invalid.  I am going in circles here.....Therefore I am unable to activate my account.  Does anyone PLEASE have an answer to this issue.  I have received my sim card and have paid for my first month.  

Thank you in advance.

[Handy1]

@Michelle771  Support should reply with in the hour and ask some verification questions before they are able to help you . Hope you get a quick reply and speedy resolve 

[Michelle771]

Yes I have, and it says my email is invalid.  Thank you for the link.  

[Handy1]

@Michelle771  Have you downloaded the PM app to finish the activation and reboot the phone ? If still no luck please use the direct link to support to help 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437