My wife had a public mobile account/subscription for roughly a year and had a discounted monthly payment. At around this time, May of 2024, she referred me and I became a subscriber/had an account with Public Mobile. When I did this, instead of her receiving a further discount or collecting points, her subscription went back to the base amount, in this case $16.80/month (including tax - Canadian Dollars). It is the same rate that I am currently paying. Her subscription increased by over $5/month. I had a new SIM card, but my wife's old phone (which I was using with a different SIM card and a different provider). I am wondering if somehow "Public Mobile" recognized the phone as already having an account and somehow reset my wife's subscription/payment history. We are both now stuck paying the base rate. If anyone has any ideas on how to resolve this issue, it would be greatly appreciated. It is frustrating that there are no customer services agents to speak to.
