Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just set up my public Mobile account and have initiated the phone transfer request but got an error text. Now my public mobile number is not working. Can someone help with this?
I have just completed creating the account and paid for the plan. However I am unable to install the eSIM. The system asked me to contact the customer service. I clicked on the “contact us” button but it seems not helpful at all. How to contact direc...
I subscribed to a higher plan. Was supposed to take affect on renewal date. It didn’t happen. If I change now, will I be charged again? Need this for Mexico soon.
Hello,I’ve just initiated a number transfer. I can make calls and send/receive texts but can’t receive calls. I’ve tried all the usual fixes like turning the phone on/off, removing the sim etc. I’ve submitted a help ticket, but would be grateful for ...
Is it possible to have voice mail messages converted to text (hard of hearing person)
I want to port my number to Virgin Mobile
my old service provider will not let me port my number and when i signed up with public mobile i used the option port my old number. now i can not get past the authentication step where is asks for the code that was sent to my number it will not come...
How to reach agent and what is working time?
Hi,I had sent an email earlier, but waiting for your reply. My account was overcharged as per following details:-$28 paid on Dec 3rd > after 9 days > $28 paid again on Dec 12th for new subscription > Paid $28 on Jan 10th > paid $25 on Mar 8th for new...
I used my phone online and was surprised my two step authentication didn't work ... no code was sent.I then went to make a phone call to no avail ... and then I see the "SOS only" message on the iphone. I've turned the phone on / off and I am connect...
Helloi w tried several time to activate my eSIM bit everything it failed during the eSIM installation or says eSIM not installtemp number xxx-xxx-xxxxemail account: xxxxx@icloud.com thank youraymond
Can’t log in, can install eSIM, can do nothing, payment was done.
This is an alert to Public Mobile customers.If you have a working service, PM is fine.For 10 months now they have not provisioned me a data connection, and I've asked for suppport daily.Best bet is to stay away from them!
Hi, does anyone know if Volte will work ? This phone was purchased from Samsung Canada online store.Thanks
My friend accidentally take one of my phone to other country that public mobile not roaming to. Now I tried to login and cancel the service, but without the phone I don't get text message for security code. does anyone how would I able to login witho...
The promotion was suppose to give me a sim card for 5$ or esim for freeI was charged 10$ for it instead but can not use private messages at the moment cause the sim card hasn't arrived.How do I get help with this.Or can I just cancel everything at th...
Hi, my mother lost her phone and I've bought her a new one and installed an e-sim card. Is there a way to deactivate her old phone without locking the whole account?
I’m trying to log onto my profile to pay my account, and it is saying I’m unable to due to suspicious activity. I have had none and would like to pay my phone
I've been repeatedly trying to explain them what's wrong but they refuse to read and continuously giving me unrelated answers, you sure they are not ai?
Can Long distance add ons be used to call countries from USA and Mexico if I have a Can/USA/Mex plan?
Hello. My voice messages always has a clear notification on the app icon. Because of that I have missed several voice messages because I also did not get a notification that I received a voice message. I cleared my deleted messages, but I do not know...
I'm thinking of getting a new number with public instead of porting my old one, so I was just wondering if I'd need to call rogers in order to cancel my plan.
when I originally signed onto to Public I also referred a friend. I have been earning points each month because of this referral. If I change my plan, does that mean that I will no longer receive points for "REFERRING A FRIEND in the future under m...
How does one go about cancelling an account?
I think they need to hire more people or get a phone. Service isn't the best.
I got my physical sim yesterday but am unable to get service after renewing my subscription. I have tried all possible troubleshooting, but still unable to, please provide a solution from your end. Thank you
Can’t getting any help from Customer Service with regard to porting number out of Public Mobile… Not able to get SMS in the UK to authorize and answered a series of questions to Automated the process. But can’t get confirmation the request to allow F...
It was estimated more than one week that my cell phone can not dial out or receive a call, but it can send out and receive text messages, I switched my sim card to my wife's cell phone for a test, my sim card on my wife's cell phone works without any...
I joined PM today and transported my number from FIDO. I received notification it was successful, but I am not able to send or receive SMS messages (iMessages are fine) on my iPad. Did I miss something in set up to allow sharing? I recall something a...
