Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I will soon be changing my public mobile plan from one that covers only Canada to one that covers both Canada and the USA. When I make the change, will my phone number stay the same such that I will use the same number as before both in Canada and in...
My husband passed away several months ago. I'm having a very difficult time trying to close his account. I've submitted a ticket that details the facts and lists his account number and cel number. I received a private message through Community that s...
Trying to port from Telus to PM - Getting error message "Phone number not eligible for port".I should note that on my first try I did get to the page where I could enter my Telus Account number, on that page I got an error message about porting not b...
According to my bank, PM had not correctly registered my credit cards payments over the past 9 months as pre-authorized (I receive 3% cash back rewards on my preauthorized transactions).Yet, it has been automatic. What gives? Is someone not telling t...
Wednesday, July 9, 2025 at 3:36 pm and updated at 5:41 pm EST Based on the messages posted here today, numerous customers' PM accounts are now blocked, beginning at about 11:45 am EST. The following ...
Close account for my deceased husband
I received my new sim card so what are my steps to get set up on Mobile. I downloaded an esim yesterday on a different phone which I am not going to use. I will put this new sim card in the phone I am using now but do I put it in before I start setup...
I placed an order two weeks ago, and haven't yet received a SIM! I'm going to buy another SIM from a different service provider. I find PM not only unacceptably late, but also the MOST complicated service provider to access customer support! This is ...
Hi, I received a texto telling me than my credit card will expire in 30 days. So I need to change it on my payment method, but I'm unable to access to my account. When I try to login, I'm asked to finish my registration ? But I have an account, so wh...
I recieved 39 nuisance calls yesterday and it's followed this same pattern over the last few weeks.What can I do to block
I have recently added an account for an APPLE WATCH. PUBLIC MOBILE accepted the watch IMEI and even showed a photo of an Apple Watch and then it accepted payment for this Apple Watch eSim $19 per month plan. NOW I am aware they do not support Appl...
I sent my Telus cell number to Public Mobile but it isn’t activated so cannot access My Account.
I can't download any apps. Even free ones always says add payment?
I was setting up a subscription today on my old Google pixel 2 XL. The app incorrectly identified that the device was compatible with esim. I selected esim, set up the account and initiated the transfer from my old carrier. When the app tried to inst...
Hi there, I've switched back to Telus from Public after conintued issues. Yesterday I logged into my Public account, and could see my subscription, Now I cannot see my profile to cancel the subscription. Can I please get some help getting my subscri...
I loaded $30 (image 1), and it says "payment successful" (image 2), but when I go back to the homepage, it still says I only have $9 (what I had already left over from this month's payment) so nothing loaded (image 3).How can I resolve this?? Please ...
Just yesterday I got a plan for my wife for $36 for 60GB for Canada/USA/Mexico. Today it is $40 for 1/3 the data. Is the previous plan still available?
I’m only getting incoming emails. Texts won’t send or receive. Can’t phone out either. New customer. But not for long. It’s been three days I’ve had this service and nothing.
I have bought a new phone. The sim card is stuck in it. If I use the Change Your Sim Card feature in the account to change the sim card do I loose any days? do I have to repay for a whole month or do I just carry on to my next renewal date.? Is ...
Hi there,I have another account with you guys where my phone plan is registered to but cannot login to it. I have no idea what the email attached to the account is and none of my usual email addresses seem to be linked to it, as using the forgot emai...
I've recently transferred over to Rogers and need to access my past bills. Can you please help me get access to them? I know my account is already closed.
Hi, please help me how to cancel my plan or service. I’m having trouble paying 2 networks. I’m so confused.
After porting the number I am not receiving any phone calls or messages. I am able to make a call thogh.Can I get help please?
Hello,You had a US/Can/Mex plan for $35 with I believe 60g a few days ago.Can I get that plan please. Will sign up now.Serena
I'm trying to update payment information. I want to use my company credit cared to pay my PM bill but it keeps declining it, I think because the card name (the company) doesn't match my name in the system. Do you guys have any suggestions?Thanks
Hi my phone line and internet has not been woring since 3pm my card was withdrawd withe the payment on the 5th i dont have wifi im stuck help please asap thank you Sandra xxxxx 438-xxx-xxxx Edit by Dunkman: removed personal information
Good afternoon,When I log into My Account it does not list my phone number under profile. When I attempt to update my phone number I get a message telling me that the this number is already linked to an Ever Safe account. I need assistance in getting...
Hello, Just signed up and I am getting the message my subscription expired. I just paid 42.00 for the plan and haven't had it even an hour and it's asking for another payment. I am willing to pay again but I want a refund for the first payment.
I just referred a friend to join Public Mobile on July 2, his number is (647) xxx-xxxx.I didn’t receive any message regarding this referral. Just want to make sure the referral is gone through and I will get $15 bonus credit and the people I referred...
