Community

Lost SIM & Locked Out of Account

Hi, I've lost my SIM card and can’t log into my Self-Serve account due to 2FA being tied to that number.Please help me:1. Change the email address (if needed).2. Transfer my account to a new SIM.

can't access account because eversafe id sends otp to landline

I want to transfer my landline number to my new public mobile account. When I try to sign in to my account, the two factor authentication sends a text to my landline number and when I choose voice message I never receive it. How can I access my accou...

Rewards for Subsrciption

I refer this new subsrciption plan to my spouse and please advise when I see that reward for referring and when will my spouse see the referring $10 rewards, thanks,

subscribe a new plan

my subscription just renewed on July 10 and I would like to upgrade my subscription, do I need to pay in full for the new subscription or can I get pro-rated for the new one,please advise?Thanks,

Can't diable Call Forwarding

Yesterday I successfully enabled call forwarding on my Public Mobile line by using the *21*__________# code on my dial pad.  My calls began ringing on my second phone.  Today I tried to disable call forwading so that my calls would stop going through...

Activating new account

Helping a friend activate a new account. message at Step 6 saying "Subscription Not Activated". I have my Public Mobile account and my email properly set up  My credit card has been charged for the subscription plan. Can you help me activate my plan ...

Koodo Port Number Registeration

Hello. I am currently a Koodo memberI have their sim in my phone now. I want to Port my number to an e-sim. I heard there were steps forr Koodo users. I have only registered an account on public mobile so far

Trying to port from Rogers - landline

Hello, does anyone have any ideas, before I drive to BEll shop and just port there.... I am trying to move my landline number to a public mobile talk and text line only  (as I am moving and cannot take my number with me on the landline and I have had...

Change email

Hii need to change the email on my account. I tried through eversafe, however it keeps giving an error of “failed policy validation”how do I change it?

Signal poor

My cell signal has been awful lately. I live at the south end of Georgian Bay. I can text but having conversations has been awful. Thankfully I still have a landline but my cell phone is my work number. Anyone else having issues? 

Roaming charges for the US

Hi, I will be going to the US on Jul 17 /25 and returning to Canada on July 21. I would like to know if my current mobile plan covers roaming charges. Thank you,

I want to stop using it.

I don't use this number anymore.It keeps getting paid.I want to stop the number completely. What should I do?Do you not have a customer center number here?My usim is not working already. 

Trying to activate new account

Trying to activate my new account. Choose a number and then it tells me there is a problem activating. Payment went through no problem. Support is terrible and can’t get anyone to answer me.

SOS top corner

Why does my account say my SIM card is active but says SOS??? It’s been 3 days. No internet. No calls. I’m so frustrated I could cry. If I knew I couldn’t talk TO A LIVE PERSON I NEVER WOULD HAVE CHOSE PUBLIC MOBILE. 

Activate a new SIM

I'm new to Public Mobile and got a Sim last week. I used the app to activate it using my current cell number with Rogers, but accidentally hit "subscribe" before receiving a text from them. I still have not received a text from Rogers and when I ente...

Log in problem

I am unable to log into my Public mobile account as the verification code is being sent to a number I no longer use. How to change the contact numbet

Entered wrong info accidentally

When porting number from old provider to new, I  made a typing error in old account number. Public mobile sent me a text saying there was an error but I cannot find any form that allows me to correct this error! I have been going in circles for hours...

No Connection in Last Two Weeks

Within the last two weeks all of a sudden I get no cell signal in my home. My wife who is also a PM customer faces the same problem. My work phone (Bell network) consistently has a 2 bar signal.Any ideas as to what's going on here? The fact that it h...

No service used but being charged

I had moved to Roger’s on may 2025 but still I am getting charged from my public mobile 

Porting number from Rogers to PM worked... sort of

I was helping my neighbor set up a new account with Public Mobile. Using the info available here, we inserted the pm simcard, and downloaded the pm app and activated his account with a new number without issue. I told him, just to be on the safe side...

how to change credit card

Looking for a telephone number to assist activation

Samsung Galaxy S25 Satellite SOS Functionality

Hi PM'er's, just ordered a S25 and I'm curious if the SOS feature will work via satellite. I understand it seems like it works fine on the iPhone, but the Samsung supposedly runs on a totally different network. I know Telus has a partnership with Sky...

Please set up call forwarding remotely (outside Canada)

Hello,I’m currently outside Canada and can’t access my Public Mobile phone. I need to set up unconditional call forwarding to a Canadian number while I’m abroad.Could a CS_Agent please contact me via private message so I can share the details securel...