Community

unable to change my address

This field does not work. It suggest nothing and manually entering the adresse does this: 

I want the $30 dollar international plan but can't find it

You offer an Can-Us-Mx p[an for $30 CAD. I want to subscribe.

Where is my phone

I lost my phone, when I call it it seems to ring all the way through until voicemail. The phone was dead when I lost it days ago so I’m thinking someone may be using the SIM card. Are you able to tell me if it’s actively sending pings? Or where the l...

Switched over to Telus, how to confirm that I won't be paying monthly anymore with Public Mobile?

Re: How to earn give back (community) points?

I am also trying to figure that out

Iphone not connecting to 5G

My account is on a 5G plan, but my iPhone 12 Pro only connects to LTE in multiple 5G areas. Other Public Mobile devices in the same locations have 5G. Please reprovision my line for 5G or refresh my network profile.

Same email - 2 accounts

I am trying to update my payment information as my credit card will soon be expired. When I try to log in with my email or use my cell # to get a code to reset my password, they both get me into my husband's public mobile account. I can see his payme...

Billing

I have a $35 monthly subscription. My invoice shows X1 Automatic Topup for a total of $37.17 before taxes. What is this topup charge

Cancel subscription

New sim card received this week, but phone is broken so don't need to activate new card. Need to cancel subscription

My account

I am a current public mobile customer. I used to have anaccount that i accessed to pay each month.  I forgot my password and my email had changed a few times and I dint remember which one I used.  I have been buying phone cards for the last several y...

New phone

How do I transfer this Accountto my new phone

Stuck on "Resume Activation" loop in App. No QR code received.

My credit card was charged and Koodo service is already disconnected. However, the App is stuck on the "Resume Activation" screen and I never received the eSIM QR code email. My phone has no service. Please reset my account and email me the eSIM QR c...

Change of plan

I'd love to switch my subscription.From CanUSMex 60gb to Canada 4GB 4G plan. my renewal date is tomorrow. I'm logged into the app but the switch isnt happen. please advise.thanks 

Need a puk for destroyed Samsung that took a ride on the roof of a car

Have moved the sim to a used pixel but the pin number I used before doesn't unlock the phone. How can I get in or override?

Can't login

I missed a payment and cannot login anymore to switch my payment method

[Vent] notAbleToProcessRequest

My first time posting on community since I started using Public Mobile in 2021. This might be my last, depending on how this issue gets resolved. I just sent them another ticket that reads:“This is my fifth and final attempt to reach out about this i...

get cant accept your payment at this time

Bill credits

When did the redemption change from 15Points to 20points for bill credits I did notice they also change it from $15 to $20 

Fix it

Public Mobile charged me twice on Dec 8, 2025. How can I get it fixed?

Help

Help. This service does not work. 

How to pay 911 provincial tax through 611

Hello. Ever since the 911 provincial tax was introduced, I haven't been able to pay it through dialling 611. Before it, I was able to pay the amount due on my bill through 611: I'd be told that this much is due and that my card will be charged this a...

Re: Have the points back decreased?

I see that the points back rate has decreased from 5% to 2% on plans offered. So yes, I gather that the points back rate has decreased by more than 50%? I don't know when and I don't recall receiving a notification about this.