Community

Phone was working in US but isn't now

I have been using my phone in USA for about 45 days, but now I cannot reach a signal, receive or make phone calls.  I am at the same location but just cannot get service.

messages are not being delivered and I am not receiving any messages

My messages are not being delivered and I am not receiving any messages.andMy plan is 5G Canada and America Wide, but my phone is an iPhone 13 and it shows 3G

How to speak/create ticket with an agent to resolve billing error

Basically paid for a plan but did not activate the sim or number. its all in progress.  I did this by accident. How can I cancel this charge on my credit card? I no longer want the account. I wont get ongoing monthly charges to my card? How can I con...

Phone plan didn’t change on renewal

Hi I had my phone plan set to change on Jan 1, 2025 (my renewal date) when I checked today the plan change didn’t happen and the page where it says new plan for renewal is gone. I had the $35 50gb and had the $35 70gb one set to change on renewal of ...

Number transfer issue.

Hi, so I’m a new customer of Public Mobile, I was originally with Rogers before, I was paying an ungodly amount of money for my phone plan and that’s why I changed to Public Mobile. But I had cancelled my Rogers phone plan three days before getting m...

Phone number porting

Hi I ported my phone number from Bell yesterday, since then I am not able to call or text or access data when I try to log in into PB I get an error code for Forbiden A1 can you guys please assist, I've sent many Cs_agent requested no returns this a ...

Activation not complete

We lost wi-fi connection during activation and it is not complete. Can someone reset our account so we can try again

Change plan

Hi there i am trying yo change my subscription  plan and it is not working.  Need assistance. 

Cannot login to account to complete setup

Good morning,I recently signed up for a public mobile plan switching from Bell. I am somehow locked out of my account, and cannot complete my set up. I've waited the 3 hours for it to unlock as suggested and also have reset the password but nothing i...

Can't receive code or reset password

I can't reset password or use public mobile service, not receiving code.

eSIM to Physical SIM - No Service

Hi,I am a new Public Mobile subscriber. I initially set up my account with an eSIM, but it did not seem to actually work and my phone appeared to still be connected to Bell (old service). The eSIM created two profiles on my phone which just seemed to...

CS_Agent reply times on Stat Holidays

Yesterday I ported in a number from Freedom mobile and I've noticed a very strange issue, incoming and outgoing texts work well, data works well and so does outgoing calls however the incoming calls ring for a while and then hang up without going to ...

Puk code

Locked out of my Sim got a ticket so where is it?? 

Tôi mua một cái esim. Nhưng không thể gọi và sử dụng dữ liệu mặc dù tôi đã nhập mã kích hoạt chúng

Tôi mua một cái esim. Nhưng không thể gọi và sử dụng dữ liệu mặc dù tôi đã nhập code kích hoạt chúng vào điện thoại

$10 referral credit not applied

good day, i used a referral code when I signed up and activated my esim and new account but never received the $10 credit.thanks,

Cannot Receive a verification code in China

Hi,I suspended my account a week ago as going back to China. Then later to get a verification code. I resumed service on Public Mobile, and I paid the subscription just 15 minutues ago. But I still did not receive the verification code through messag...

new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps se

new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps sending ,i dont receive code

Signing In Issue

The App wont let me sign in. it keeps kicking me out and going back to sign in page. I have tried to sign in multiple signs.i need to register my sim card number and also find out my account number with public mobile. 

Help me cancel my account

Account Access

Hi,I cannot get into my account.  I was able to log in with my email address and password but when I got in with these credentials, it went to the public mobile website.  But nder "My account" tab at top right, I cannot get into it.  This is where I ...

Change plan

I want to change my plan to $29 Box day offer. I tried to change it, but I couldn’t. Please change tmr plan to $29.

Changing plan

I am currently with public mobile under 35$/ month, and I want to switch to a new plan 29$/ month. I just purchased the plan. Do I need to purchase a new SIM card for the new plan? If I do, how do I unsubscribe the old plan and old SIM card? It will ...

Cancel with refund

I just signed up for a plan an hour ago but then realized you do not offer wifi calling. Can I cancel immediately without any charges on my credit card.Thank you