Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi it's been more than 6 weeks and I never received that simcard I paid with public mobile with a plan
select a new phone number rather than Transfer phone number. I am unable to get back to Transfer phone number. No help from customer support. Is there a way to go back to that or can my Activation process be cancelled and reset to I can start over...
My Public Mobile plan has Canada and US phone and data service. When I’m in the US, I don’t seem to be able to use the Internet or have data roaming access although phone and text seems to work.I went to settings/cellular/cellular data, but there’s n...
I'm debating getting this international phone due to many of its features. However I'm curious how bad the connection band mismatch will be. The phone supports the following bands:5G: nl (2100), n3 (1800), n5 (850), n7 (2600), n8 (900), n20 (800), n2...
Hi all. Just switched to public mobile from one of the big 3 companies last weekend in Manitiba. Love the cost savings and only have one strange oddity about the data. I used to use NordVPN with my other carrier’s data all the time. Every time I at...
I wanna downgrade my plan to just a cheap talk and text plan with no data, the cheapest they got. Is there not any available? When I try to change subscriptions I can’t find anything cheaper than my $35/m plan with 60GB
Very frustrating I'm in the US and unable to make any calls!I have the Canada/ US roaming package. Have restarted my phoneMy wife has same issue and had same package So very frustrating!!
Once again I am stuck with Public mobile failing. Tried to make a US call and message came back - "You don't have Add-on for US roaming. I purchased my second one - a 30 day US roaming, text,cellular for $40.00 on Oct 29 and it was working until to...
Hi guys,i am not seeing the option of "redeeming 15 points on Lower Your Bill" on my account. My account has more than 15 points but not allowed me to use for bill crediti see the this message available https://myrewards.publicmobile.ca/en/how-it-wor...
I'm trying to access historical phone and text records for an account that was deleted last month. The PM Chat says I should "submit a ticket" to the Community. Is that what I'm doing now? How do I find out how to access historical info?
Public Mobile here. Don't miss out on this limited time offer on a 5G Canada-US-Mexico plan. Reply YES to upgrade your plan to a 5G 75GB Canada-US-Mexico plan with 1000 international long distance minutes for only $35/month. Hurry, offer ends Novembe...
Phone won't call out or receive calls
Over the past two weeks I have been attempting to get my phone plan working again. I was told I needed to pay with vouchers and did so. Two days later It worked for approximately 24 hours before now where it is again not working.
I enter my number that needs to be brought from Telus, it says invalid
i cant login whenver i try and i give the verf code it takes me back to the same page over and over and on my phone it just says error
I have Mexico included in our plan for unlimited minutes and text, does this include the amount of data I have available to me as well?
How do I change my phone no
Expected delivery was Nov 11th and still has not been delivered.
Hi there, It seems that i have been charged twice. I have both of them charged on my credit card, next payment says November 30th. I haven't changed plans or make any modifications on them. Any solution here?Thanks,
How do I add a second line to my account?
Hello Why did I get charged twice? Can you remove one charge please? Thanks
how do you turn on the cellular and data once you purchase the eSIM after many attempts?
Hi! I am new in canada please reactivate my plan as I unlocked my card now and I don't tj how to reactivate it please help RegardsCharu
I have a double charge on my credit card and both are posted. In addition, the link to open a ticket does not work when I try to type my problem and can not advance to the final submission stage.
Hello,My 5G data has not been working since this morning (at 2 bars, not responding.) I am not able to send or receive emails, nor can access anything on line, as it takes a long time to upon or load, only to stop. This is the first time this has hap...
I would like to discontinue the plan with Public mobile since I'm leaving Canada. I couldn't find a shortcut to do it.
Actually this time my card is locked and forgot to open it and my sim get deactivated please make a recharge on the same sim with the plan that I have earlier or please contact me on xxxxxxxxxxxxxxx so that I can explain Well.Thank you Regards Charu
I added the intl long distance addon and was charged, did not realize or know that Guatemala was not included how can i recieve a refund?
