Drop Calls

[Jantwinz7399]

My phone is back at it again. Dropping calls constantly. I am also experiencing complete silence in the middle of my calls. It seems like my call is on mute but it is not. It shows that the call is still connected and while I am showing I am connected, I message the person that I am on the call with, asking if they can hear me. Which they say No. This phone provider comes with alot of issues. 

[softech]

@Jantwinz7399 

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:

Telus is currently  refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is  1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice  (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.