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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM CARD SCAM!

purchased a physical sim card online. Credit card was billed on Dec24/2024. have not received it as of yet. it has been 26 business days. cannot create a support ticket. who do I send the support ticket to? why do i get a 404 error/page not found?Is ...

Account activation

I am trying to transfer my phone number and activate my account but it is unsuccessful. I am unable to retry as the app seems stuck on a page and ask me to get support. Can you try reactivating it?

Access

Why am I unable to access the internet with my data

Resolved! Refer a friend reward

Hello, I recently joined public mobile. I gave my referral code to another friend that also signed up. They recieved $10 which is awesome, but I have not recieved my $10. I became active with Public on Jan 19th. They used my referral code on Jan 28 w...

Resolved! Points to use

Hello,I redeemed my points for data but not reflecting in the system yet, any idea how long does take? When can I use them? Thank you

Resolved! Service

Hi, I just transferred to PM a couple of days ago and I removed the iMessage and FaceTime number because I was getting a message that my number will expire. Now I can’t add the number because it says that my phone number can’t be used by iMessage and...

Community Posts reading order

How can I view a Community Thread where the oldest posts appear at the top by default. It is very hard to follow when the newest posts are presented first.

Resolved! Lost iPhone - options for eSIM?

So, I lost my iPhone somewhere on my trip to Montreal - four hours before the flight back, to Vancouver.Thankfully, the person who found it was able to contact me and plans to ship it to me sometime next week. My sister offered me her old iPhone to u...

cancelled account

can i recover my my number ,cancelled 45 days ago

cancel automatic top up

please how do i cancel automatic data top up? public mobile keeps debiting my credit card

Who do I message regarding activating.

I bought a new subscription. And cancelled my other carrier before I could get aOTP.The welcome email I received had my account number mostly hidden except last 4 digits. When I go to log in to my account I cant because I can't receive a OTP to verif...

Resolved! Activation Summary email

I never received the activation summary email. Is there any way to get it resent?

Accessibility add on disappeared.

Hi there, I am wondering where my 2 G of data is? When I signed up for this subscription it was confirmed that I had the accessibility discount of free add-on of 2 G of data applied to my account. It is no longer on my account page and I have just b...

Resolved! Unsuccessful activation

Hello, I'm unable to finish the last step in activating my plan. I bought a SIM card at a Telus store and did all the steps, downloaded the app and payment did go through but the last step was to receive a text message and I'm not receiving anything....

Resolved! Refund for SIM/Voucher

It seems that I've made a mistake in attempting to switch to Public Mobile from Chatr.I purchased a SIM and a payment voucher but am now being told by CS_Agent that I can only activate with a credit card.How can I get a refund for the SIM and payment...

Where do i find unused addons?

I have a few past Christmas promos i never used up and used to see them on one of the screens, however i cannot seem to find them now. I had accumulated data and international minutes.

Obtaining a specific phone number

I would like to obtain a phone #that ends in 8944. How do I contact customer support?

Did not receive sim card

Hello, I had Ordered my SIM card on December 28 and it has not come in the mail yet.I am using my father’s SIM card so he can use mine when I receive it. May I have some help with this?

Transaction record

I am still getting charged even though I am no longer with public mobile

Unable to access account

Hello, I am an active customer with an acitve phone number but everytime I login using my email and password I am redirected to the pre-activation page. I have tried to login using multiple devices and platformas ( mobile, browser, etc) and seem to h...

Resolved! Can't send/receive pictures through text

Not sure when this has happened, but I can no longet send and receive pictures through MMS.I have been on the site and edited my settings to what it says and rebooted the phone and still fails to send.Is there something wrong with my account?

Resolved! Can I check if i can get a certain number

i want this number ***-***-****

Resolved! New plan for me?

Hi there, I'm currently on the 3G $15/100min/250mb plan & I've been offered a 4G $20/3gb plan.Wondering if it would still give monthly reward points and if calling becomes unlimited?Currently, when I've purchased a US roaming addon, it won't work...I...

Resolved! Points back decrease

My points back went from 1.15 points per month down to 0.40 points. I got my happy anniversary 10 points in December and recently referred a friend so I'm getting one point per month for that. I don't think either of those things has to do with it,...

eSim.me

Hello everyone,I am trying to setup public mobile as my cellphone network using an eSim.me card.My phone is not compatible with eSim. This is why I bought a card from eSim.me to make my phone compatible with eSim cards. However, on the third step in ...

My husband join Public about a year ago and his subscription is much cheaper than mine...why?

Hello,I purchased my subscription 05/18/2018. It cost $45/month for Canadian unlimited text/talk and 2.5GB (or maybe 10GB? - it's not clear).My husband's subscription has more data and unlimited tex/talk and only cost $33/month.What do I need to do t...

Stuck while transferring number out of public mobile

I am having issues porting my number from public mobile to another carrier. The carrier sent a message to public mobile but pm sent me and email welcoming me to PM! Weird! Online I found pm listed some steps that include replying to an SMS. Unfortuna...

eSIM set up not finished, can’t get into account

I created a new account for my son to use and I went too far in the set up accidentally started the activation process on my phone so cancelled it when I realized but now the phone number is active and when logging in it wants to try and text it for ...

eSIM

eSIM purchased but not working

App Error

I tried to login with the App and I can. It keeps telling my the password is incorrect. The phone is New. The Physical SIM is new. I've changed my password 5 or 6 times and I am able to login on the website

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