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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Getting old number back

My old phone went missing awhile ago and it was public mobile number it's been 6 weeks trying to ta get ahold of a agent to help with this stuff everything is attached to my old number and my ex wife email for to get everything back and we don't talk...

Resolved! Suspending subscription

If I suspend my account, will the monthly payment be put on hold during the same time when the account is suspended? I don't seem to be able to find the answer clearly. Please advise.

PIN

never received my PIN plus i can't log into my account

credit card payment

my preauthorised credit card was stopped due to fraud

Public mobile received payment last Friday, January 31,2025

the phone needs to be connected, the plan is paid. Why is it not connected?

Data use calculator on App not accurate

On the app it shows my data use currently at 2.84 gb which has been stuck at this amount since I activated. The web site shows current use at 4.80 which is an accurate reflection of my use. How can I reset the App to show my actually usage ???

Travel

Hello - I am going to Mexico and the Middle East this year. My phone is not esim compatible... how do I use it outside of Canada - specifically Mexico and the Middle East

Hotspot

Why do I have to contact public mobile to be able to use a personal hotspot on my phone, when I used an eSIM I didn’t have any problem using one and now that I have a physical SIM card it won’t let me it says contact public mobile, I always find my d...

Account under wrong email

When I set up my original account [2 phone numbers, mine + spouse] the guy at London Drugs mis-spelled my email address for my spouse's number. Both accounts are paid on my VISA, so that's OK. But, now I want to change our plans, I can't access his n...

Resolved! Subscription

Do we get any rewards for subscribing?

change the fonts on their phone or tablet

removed spam

Resolved! Need help cancelling account

I dont have access to the old phone and the esim anymore. I cannot login since I can't receive the sms needed

Unable to Complete Activation

Set up an Account for my Son. Plan selected, paid for and SIM installed. Downloaded PM App on his phone. When try to finalize process, App only directs me to select a plan. How do I bypass this and input the phone number we wish to retain?

Boxing Week $35 Plan

Hi. I had this offer set to become effective on my renewal date.. I checked my account before the renewal and saw it was set to change to the $35 plan on renewal but now I checked my account after renewal and the old plan is still showing active. The...

Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

I have been trying to port my telus number to public mobile for more than two weeks and there is no one in public mobile can help. I am texting with public mobile everyday and they have been given me all kinds of excuses but just cannot do the job. ...

Issue with Incoming Calls – "Number Not in Service" Message

Hi, I activated my Public Mobile plan in November with a new phone number. While I can call and text without any issues, I’ve been told that some people and businesses (including doctor’s offices) are having trouble reaching me. When they try to call...

Resolved! Refund for change to plan?

If I change my subscription after starting a new month on my old plan will I get credit or a refund?

Roaming US, MEX

Hi there, I changed my subscription to the new "Can-US-MEX" plan.I was just wondering—if I go to the US or Mexico, do I need to adjust my phone's network settings and manually select a local operator, or will it switch automatically when I arrive?

Resolved! Using Canada-US-Mexico plans

Here's a newbie question on using the Canada-US-Mexico plans. Should roaming be turned on or off upon arrival in the US or Mexico?

Resolved! switching plans mid-cycle

I'm thinking of switching to a more costly plan and am wondering about what happens to the payment that I have made for the current billing cycle. If I change plans before the end of the billing cycle, is a pro rata credit for whatever is left of the...

No phone/account suspension

Anyone else have issues with not being able to make outgoing calls? Today is the day my subscription is supposed to renew (automatically like every month since August) and it's instead saying my account is suspended because I need to make a payment?

Resolved! Why I do not get reward points, at all, for years?

Hello,I have been with Public Mobile for many years, from the old $$$back reward now supposed to be on the new point reward system. But even after years, when I click on "My Rewards", nothing show up, and hence I am missing years of rewards. What'...

US Roaming

Yesterday I added US roaming. Yesterday and Today I can not call out from the US. It says I have no US Roaming. Why? I have a receipt for US roaming.

Resolved! My Ticket

Hi I asked for my payment history on Jan.14 as Urgent case but I haven't received anything so far. Can you please please process my request ASAP? My ticket # is xxxxxxxxxxxxxx.ThanksAnnie

Resolved! Subscription expired Jan31

I tapped on the SUBSCRIBE NOW, my phone works, but THE PUBLIC MOBILE SITE keeps saying that YOUR SERVICES ARE ON HOLD DUE TO THE EXPIRATION OF YOUR SUBSCRIPTION. I have 90 days to figure this out. Is this a glitch? Or do I have to do something else? ...

Resolved! Add on

Hi, urgently need to use the 200 mb add ons that I just purchased. Nothing on my account indicates that I purchased it. Can't risk leaving home without data. How do I know I have 200mb data and where can I monitor the usage of that.

Hello I purchased 100GB USA,Canada, Mexico roaming

In the terms and conditions it clearly states at the bottom of the page that it's unlimited and slows down to512kbs is that the case if I use over 100Gb?

US Roaming Plan - Data not working in US

I have the same issue since arriving in the States today.

Transfer unused credits to my other account

Hi, I have a couple of PM accounts. Unfortunately I need to port one out and the account has a credit balance. That is, I have paid more than required. Please can you transfer those credits to my other PM account?

Resolved! Esim wont activate

I was doing a number transfer from telus. My esim wont connect to a network. So i cant confirm with eversafe. Im stuck in a loop. I had hoped i could delete and start fresh. Now it wont let me reattach the esim and i have no access to my eversafe.

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