Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Are there retailers in the B.C. Lower Mainland that sell vouchers only (and don’t sell instant top ups)?If yes, can you list a few?Are the vouchers immediately ready to redeem (not having to wait for the retailers system to sync some time later on w...
Hi! I'm just wondering if I will be charged extra when I call someone in the USA?
Hello, my family and I recently subscribed to your phone plans and ordered SIM cards through the public mobile website. However, we recently found out it would take longer than what we expected for the delivery. Is it possible to cancel our SIM card ...
I have been charged 3 x $45.20 on my credit card why? My plan is $35.00 plus taxes per month
I have forgotten what email address I used to open an account. How do I reset this? When I try entering the phone # it keeps telling me to enter a valid phone number registered to my account. So not sure where to go from here. Please help
How can I downgrade my package to a lower monthly fee package ? It is not showing up the plan that I need to downgrade to.
I have been trying to call a cell number and it keeps giving me the message that it is at a service. However, my best friend has no difficulty at all getting through. The person I’m trying to call is having the same issue when she’s calling my numbe...
Is it possible to have 2 phone numbers on 2 separate SIM cards added to same online account for Public Mobile, or each phone number need to have a separate Public mobile online account with its own email address ?
I updated my iPhone to IOS 26 a week ago and ever since I haven’t been able to send messages or contact anyone. My data is also not working anymore even though im paying for it. I have contacted public but received no response. I can’t cancel my numb...
1. Porting out of PM to Koodo. Is it all electronic within 90 minutes with no CSA to be involved?2. Porting out of Koodo to PM. Is it all electronic within 90 minutes with no CSA to be involved?I believe in the past the Koodo ports required extra st...
Hello i I have toggled the RCS Messaging button but underneath it says waiting activation. How can I activate this?
I've had the same email address on file for years and all of the sudden the agent is saying its the wrong email address and its not what they see on their file. Why am I being asked the same question again and again when I told them I confirmed if th...
For 3 days past anyhow you could not transferred my number. I will cancel to transfer your service.
I was having the same issue not being able to update my credit card information on my computer. I downloaded the public mobile app from my phone and I did not have any issues there, I recommend using the mobile app...They need to fix that its annoy...
Hello, I lost my service yesterday due to missed payment on my credit card and when I tried to resume services- my number got dectivated. My lost number is 647-xxx-xxxxmy new number which i subscribed again is 613-xxx-xxxx
I’m posting this because I’ve exhausted every official channel and still have no service.- My payment was processed on Sept 26.- My SIM is physically present and detected by my phone.- SIM status shows “Unavailable”—no ICCID, no network.- I tried to ...
I paid twice my payment from Sep 24 to October 24 of 2025. Can I get back overpaid payment or can it be used for next month payment in advance?I sent this question to agent 3times already, but I never get any answer until now. Who works hard for wh...
Hello. I am having trouble adding a voucher I bought from walmart for $10 to *611.Thinking it was a problem with Walmart, I went to a Canada post office that sells the vouchers. I bought another $10 voucher from them.Sadly neither work and I must hav...
Hi, I just transferred my SIM subscription to Public Mobile. After transferring, I activated my SIM and I'm able to call or use cellular data, but unfortunately, I'm not able to receive any calls or texts. I'm using an iPhone. Any suggestions will be...
I want to down grade my current 5g plan to the $25 4g plan but under the plan changes only the 5 g plans are showing.how do I make the change to a 4g plan?
Why when I come to login to my account is there no proper e-mail prompt of my chosen e-mail address? it always shows when clicking in empty bar or manage e-mail my alternate e-mail. I tried to fix it at profile and at eversafe manage but to no avai...
I have the same problem help
I can’t get access to my account to pay my bill. I’m not receiving my access code and it says my number isn’t registered.
Hello there,I cannot log into my account. When I access my account it loops back into your web page. This is poorly set up.I want to update my credit card and at the same time I want to have access to my account number as well. Please help.Thank you...
Please confirm what is the name on the account. Caller ID / Caller Name as it shows when call from this number.
duplicate thread
Hi there, I'll be travelling outside of Canada and planning to get a eSim from an another company to use it outside of Canada for a few weeks. I already have an eSim with Public Mobile, so my questions is, can I use another eSim while keeping the eSi...
I everyone, I recently ported my phone number from my old phone with Bell onto a new phone with Public Mobile. I've responded YES to the confirmation from Bell, and my PM account shows my old number that I wanted to port. However, all inbound calls o...
Can’t login. Not receiving verification code
Sup folks', So I have a bit of a predicament to share with you and perhaps it could turn out to still be beneficial in the end if this all goes accordingly. I have my doubts because it's been a horrific and unpleasant experience so far - more of a T...
