Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need log into my account and the system requires me to input OTP. however, my current situation is that (1) I don't have access to my phone. (2) I don't have access to my email that is registered with public mobile either. (3) I am now outside Nor...
Hi,Months ago (around start of october? Or before october) I changed my auto payment transaction from credit to debit since I've just noticed I'm getting double charges way back from 2023 in my credit. I thought that would fix it now it started not o...
Hi, so I don’t have access to the email address or the phone number associated with my account temporarily because I am using a loaner phone while my iPhone is getting repaired, and I need to login to my account to be able to transfer my esim to the ...
Hello I'm on canada , usa & mexico plan my cell data is not working now that i'm in mexico. I tried all the fixes on my iPhone 13 data roaming is on. What can you do to get it working .This phone worked last spring in mexico.It shows Tecel as the car...
I cannot access my xxxxxxxxxxx@xxxxxxxxxxxxxx email . And I need to move my phone number to my new phone until my screen is fixed ! Can someone please help me!
I activated service but my public mobile eSIM is not downloading. I bought a physical sim but to activate it I need a 2FA, which won’t work because my eSIM isn’t functioning. I tried contacting support but that also needs a 2FA and that won’t work be...
I recently purchased an eSIM for $5, but I'm wondering how often it can be downloaded. If I swap phones, do I get charged again or can I just re-download it without extra costs? I review tech products and switch phones often, so I’m trying to figure ...
Hey all,I just got a new phone and don’t want to change numbers again, and I’m wondering if it’s possible to migrate my eSIM number to my new phone. When I set up my new one I clicked on the option to migrate numbers, but my public mobile number wasn...
I received text messages about switching to telus because of the 3g network shut down. But I switched to a newer cell phone, does it now mean I will be ok? I have 5g and volte....how can I know for sure my service will not be interrupted?
Hi,Yesterday I tried to subscribe a new Phone number, I managed to pay the required plan.Then I continued to the next step , and then I encounterd a problem. To make matters worse the email address that I initially used is not working. So I need to c...
my phone service has cut out and is in emergency calls only over over a month for most of the day I have no service and when I do it is emergency calls only and cant receive ingoing calls or text at all on rare chance I can make a call but cuts out v...
Hi, I m unable to sign in my account for last 2 weeks.I need to pay my bill. Unless my SIM will be inactive and then goes to others.I m in Gulf now. I contact customer care by email..... Not worth. Is there any other way to pay my bill to continue my...
I just got charged and I am assuming it was my final bill. However, I cannot log in anymore to confirm that or to use whatever points I have had to put towards my final bill. I need confirmation my account balance is paid off.
Hi, Im new to PM. I tried porting from Speakout to PM for the last 2 days. It all failed. Big thanks to the Mods trying to helped me out many times.Contacted the Speakout many times, Does Speakout have account#? They told me my account # is my phone...
