Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had complications with my account. Ling story short the mfa code gets sent to my mom's number instead of mine so I always request for the code to be emailed. How can I get the code to be sent to my phone?
My cell phone says I’m roaming in the US but I’m not. I am in Canada. How can I be sure I do not get charged roaming fees?
If I travel abroad should I change something in my settings
Hi there,How do I activate or have services when I am in the US ( Data especially) ?
I need to cancel my current plan and return to my previous one .I asked to cancel the offer on 2025 Jun28.: a 4G 20GB plan for only $27/month.But no one helped me to cancel it. Until today 2025 Jul 12..
I can't really do anything else to explain to my phone service not working
I just landed in Seattle, in the US for the first time since I've had public mobile. I am paying for Canada-US-Mexico coverage and I cannot get any connection here at all. I tried to call my family to pick me up and the call didn't connect, it didn't...
For the last few days I have tried to make payment since my card expire date has changed. My last day to update card info (payment info) was July 6th 2025, I started trying to update card info on the 8th. But every time I try to update I get error :n...
I am trying to port a number over to Public Mobile. Data is working and calling out is working but either calling in nor SMS works. I am not sure how to resolve. I cannot log into the app as I need to receive an SMS with a code but that is not com...
Ive just transferred my phone number over to the new SIM card. So far I can use data, send text, and make phone calls just fine but i cant receive calls . Also I have an Iphone XS Max can someone help me please
Hello,some family are visiting for a couple of months and they're looking to get a data plan to use while in Ontario only.They'll mainly use Data but maybe some phone calls as well within the province.My questions is does PM have a family plan of any...
After PM discontinued 3g network support I can't make a call using Realme devices tried Realme C35 and Realme Note 50.Both devices do connect to LTE network, mobile data works, but do not receive or make a call. Realme C35 shows that it tries VoLTE (...
I created account and when login, it redirect to activation page, when click activate button, it shows errors
Has anyone had this and know a fix? Some are known contacts in my contacts list but sometimes caller ID shows strange characters.
Help please! I can’t log in to pay bill. I forgot my password and changed it. Now the error says for security reasons I can’t sign in. I desperately need access to my phone number. I had to waste money buying a different phone number to login to work...
I do not see my Public points growing every month, after my payment, why?
Hello community,sometimes I get a image text which I can't download/see, eventhough I'm on wifi, please advise if I have to use Data all the time, Thanks
HelloI am managing 3 different accounts for different members of my family and this week I started changing the default subscription they all had (3 different login name, same credit card on the 3 accounts). No problem for the 2 first ones, did it vi...
I want to activate my subscription on a new phone. I went to purchase esim and I did not get an email with a QR code. I can't bypass the connect to mobile network on my new Samsung phone. Can an email be sent to me with a qr code please. I can't inst...
I purchased a plan on June 24th using an eSim which includes 500 international long distance minutes and I have had issues with my long distance and am unable to call England. I just bought a sim card and changed it hoping that would help and it has...
I just had the issue with Rogers/Fido where they are no longer supporting OnePlus phones. If I transfer my phone over to Public Mobile will it also stop supporting the OnePlus11?
Have any of you ever wondered if you could an email to your phone number well all you got to do is put your phone number in and this :your number with area code@msg.telus.com doing this helped me receive some notifications from a courier service I wa...
duplicate thread: Please continue discussion in your existing message thread.
I would like to purchase add-ons for my trip to the US but I’m unable to access both the app and website. The app tells me to go to the website because it’s under maintenance but so is the site. The website says it’s down for maintenance from March 4...
Hello everyoneI am new here, and just switched from Fido to Public mobile. On YouTube I was provided a referral code when signing up. When I was setting up and providing information, on the screen it never indicated to put a referral code. Is it too ...
I purchase a subscription and activated my sim using the wrong phone. I deleted esim that got activated on the wrong phone. Now i cannot log into my account using the correct phone because it keeps telling me to key-in the code that keeps going to my...
duplicate threads merged
I had to leave public mobile years ago because every time I would come back from USA, my texts just stopped working altogether. I wouldn't receive any texts sent to my number for about a full day, sometimes longer.I never did get a solid answer as to...
Hello. New to public mobile , transferred number , my public eSIM is active and has signal, however I cannot enable iMessage or receive calls. Seems like the port is stuck, how do I correct this thanks in advance
