Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact ...
I tried to update my address on my profile, but it doesn't accept it and says it invalid. I'm sure the address is correct.
I received the text from old provider to confirm I wanted to transfer my phone number to Public mobile I replied yes within the 90 mins. It looks like my phone does not work with old sim card now. Do I need to wait for an email from Public mobile con...
Why wasn't my account changed as I requested over a month ago ?
Hi community. I ported my number to Public Mobile yesterday. It's been more than 24 hours. Everything was working fine until today morning when I tried to make a phone call. As soon as I dial a number, it says that I have used all my minutes. But my ...
So I’ve found on another forum that RCS now works in Canada on Telus with iOS 18 beta 3. I still don’t see the option available with PM yet, so was wondering when they plan to enable it? I know Telus, Bell and freedom have enabled it, so I’d hate to ...
I got sms, may be i am enter wrong MEID. Where i can change it?
Im attempting to login to my original account but I am not getting the confirmation code in my email. I have gotten one for a new email I used to sign up. My phone has been stolen/lost and I am trying to attempt to track it. I need assistance but thi...
Hi y’all!I’ve been trying to get hold of any support agent to help with how much my bill is. I’m not with Public mobile anymore. I’d really appreciate it if anyone can help me out. TIA
Help. i've used all of my 1.5 GB of data, but i have a tonne of add on data bonuses...i have 240GB with only 26 days remaining, but i am unable to select this, to make sure i can use it before it expires. my account is currently using other data bonu...
I paid $38.08 on April 30, 2024 for a Public Mobile plan and, for reasons unknown, was unable to activate my plan. Despite not being able to use my Public Mobile plan and having no choice but to stick to ROGERS I was told I couldn’t be refunded from ...
I was away from the country and yet my app reported that I had used almost half of my subscription which I definitely didn't use! Looked at the usage details, it reported a few mb usage. So, discrepancy in the report! How to rectify this situation...
How do ii get a refund or physical sim card. I entered my ime number in your site and said it was compatible with my s20. I down loaded the app to set it up now its saying my phone is not compatible. I like to get s refund or a physical sim card
I have changed carriers and would like to cancel the Public Mobile service. How do I do that.
Hi there,I'm new here. Sorry in advance if this was asked before. Did anyone experience any price increase on their plans starting in May? My parents have two lines and one of them had a $6 increase and the other had a $8 increase. Were there any c...
I can recive texts but I can't send anything.
I ported my number after activation. The number was ported successfully. But my SIM still reports the old number.
Just to confirm as long as you don't change what you currently have you continue to keep the same offer - correct?
The referral code I gave my husband did not work in adding his account. How can I get this fixed?
The plan is paid for but unfortunately my new phone isn't eSIM compatible. I've been trying to contact someone to inquire if I can change my plan to a mailed SIM card (without paying again) but I keep getting blank screens or it'll just say there are...
Hi,When I just activated my sim card yesterday. When I try to log into my account on my laptop I get a blank screen with small print in the upper let corner saying " forbidden A1" . When I try on my phone I am asked to subscribe and choose a plan. I ...
I already a a plan with Public Mobile plan, I log in today and it asks to subscribe to a new plan, I thought I have to confirm my plan again but it asks for payment and ask to choose a new phone number, but I don't want a new phone number. So what ha...
hello , I have issue with my service as i cannot call or receive any call's , and my employee got this number for my business and he no longer works for me and i have no way to login into the account and make the payment . Need help with it urgently ...
I need to update my address and add Unit #203
There has been a number of promo plans for new activations that is way better than the plans offered to current customers. How can current customers get access to the these promos?
Please help my Sim card is locked and I'm getting a puk error I need to speak to an agent please
Hi there,I'm currently on the $20 - 5 GB Data at 3G Speed plan, following an invitation to upgrade from PM. Now when I click on the "Change Subscription" link, the base plan of $15/30 days is no longer available.Also before logging in, there is a $23...
I checked today and seems the $19-1GB plan is not goneWas it just me? or everyone?
I sent private message to agent and am waiting for reply.I have $19 plan and should get 0.95 points-back every 30 days.However, the last two months, I only received 0.45 and 0.20 points-back respectively.
I ordered extra data service by using rewards, not used yet, just realize that is for US data roaming, not for Canada data service, how to change it to Canada data service?
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