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Calling and texting

Lukester
Great Neighbour / Super Voisin

I have an issue with calling and texting, some people I can’t call but can text and others I can but can’t text and some people I can’t call or text, looking for a solution. 

2 REPLIES 2

Frank52
Great Citizen / Super Citoyen

Hi @Lukester,

Have you recently ported over to Public Mobile? If so, it might be possible that the porting didn't go through smoothly. 

If that's the case, you might want to submit a ticket to Customer support to investigate. Please use the below and explain them your issue. They will respond to you directly in your community inbox to don't forget to check back. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

slusagm
Mayor / Maire

What phone do you have? 

Try Reset Network Settings 

Check if your phone is VOLTE ok here

https://www.publicmobile.ca/en/get-help/articles/volte

 

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