Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I keep trying to use the app but it wants me to subscribe to a new phone plan how do I link my already existing account
HiI have a 5gb data which expires in 31 days. Is there anyway to get PM use the add on data first before using my subscription data? Thanks
When trying to transfer from Sasktel to Public Mobile, the incorrect account number from previous provider was entered, and now PM account is set up, but cannot send or receive messages or calls. How can this be corrected?
Hello. Two part question.1) where are the towers in Hamilton? I live in the heart of the city but my reception is poor. Considerably worse than what I had with Freedom Mobile. I thought Telus uses Bell's towers in Ontario? 2) Wi-Fi calling. Another t...
I signed up for PM last week (first smart phone ever) for a 1 month period ($21), all before getting my SIM card, picking my new number and getting my phone service activated (all done yesterday July 10). In the process of activating I was offered t...
I had my crdit card stolen, my phone plan did not renew while travellingI can not log into my account as it says "locked out". I have waited 1 hour, then on-line it says wait 3 hours, I wsaited overnight - same issue.I was able to change my passwor...
Hi all, is it possible to cancel the ordered physical sim to esim. Just subscribe few minutes ago.
Hi, Im thinking of availing the current promo of $20/mo with 1GB @4G. Currently with $25/mo with 1024mbps @3G. I have some add-ons like 500min int’l calling, will I lose this add-on if I switch? Thanks
Hi all, I got this problem which doesn't seem to have occurred to anyone else. In my rewards page, it says my 'services are On Hold'.... as belowAs such, I can't do much with my rewards points. However, my phone line is working. I can make calls, tex...
I have 2 phones on the same Roger’s account. If I move the first phone will it cancel the account? Then how will I move the second phone?
Help! I have network outage for the past 4 hours (July 11th since 1pm). I can't send/ receive texts or call at all. I've seen no mentions of this at all.
I am leaving PM and switch to another provider, I need data to use while waiting for the new sim to arrive so I ordered add-on 200mb from PM, they took my money but never give any data, can I sue them???
Hello I recently purchased data, and did not know it was for US roaming. Is there anyway to transfer that for Canada instead. I need data for canada not the US
If I change my subscription, do I lose my add ons?
I paid my subcrition and thougt my phone was esim compatible but was not . I bought a sims card but my account is not letting me continue becsuse it says esim not compatible get support Do i need to cancel that subscition and do a new on and how do i...
New to PM today, now want to add my family as well couple of questions.1. Can i add extra accounts to my plan or will they all need their own log in and payment info?2. If i can add to my existing account can i refer myself?
Going to help a family of 3 port from Fido to PM. First question, any gotchas with doing this? We have a copy of their Fido statement, know about the 90min confirm-by-text, and they know not to cancel with Fido. Haven't done this for a few months and...
I ordered new sim on 6th July but still I have not received my sim as company has mentioned the sim will be delivered within 2 days.
I paid $60 for a plan and public mobile took my money and won’t issue me a refund or let me contact customer service
Does anybody know how to remove autopay?
Hi, I switched to Public Mobile yesterday and followed the steps to activate my eSIM. The activation was successful and I can see the new Public Mobile eSIM line in my phone settings in cellular.The problem is, it's not connecting to the network and ...
I am paying for 4G but my phone says the network is 3G. Why is that?
I can't change my card on file, I keep getting this error message....Sorry, we’re not able to process this request at this time. Please try again later. I need help with this, I also can't believe that a company as big as public mobile doesn't have a...
is it possible to reah a CS_Agent?I can't access my account because the Eversafe is not complete and I lost my phone so I can't register
Hey folksIm new to PM and currently subscribe to the $34 unlimited Canada and US plan but am unable to call numbers in the US. Do I still need to buy the US long distance add-on?
Hello, how can I redeem my point toward my monthly bill? Currently, I have 9 point on my accounts
i register for buy a simcard with internet on 5.julybut not yet recieved my simcard.i will send Screenshot's of my Reg & payment page please help me.best regardMy Reg Page Screenshot
After being with you guys for about 3 years on PAC- you recently upped my fees to $25 a month while offering the SAME plan for $19 and then offering another plan with 6x the data for $2 less a month. This how you guys treat loyal customers? Prett...
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