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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim problem

Resolved! 4G speeds issue

Does anyone have 4G and has a speed test app on their phone? Please post speeds. I switched 3 days ago to a 4 G plan.There is definately something wrong for me?I am getting 1.47 mb down and 5.89 mb up.I am testing of Telus server in Calgary.I have re...

Resolved! billing

Why isn't my wifes cell phone # under my account along with my celll phone #? I pay both with the same credit card. Now that this card has been updated I have updated it in my account but she keeps getting messages to update 'her' card. I put her ...

Resolved! Autopay question

I need to change my credit card for auto pay on my account how do I do this?

Resolved! Payment late

I registered auto payment but this month my credit card was over limite, so my phone bill was not paid, as a result, my phone could not make a phone call and received the phonepls advise me how to process the payment

Public mobile service is down?

My public mobile is not working, service is down? Someone help me please TIA

Resolved! Customer service

Plan got suspended

Resolved! I am missing rewards points again, if I don't ask for it. PM just ignore it

My Plan Current Plan Cycle: Oct 03, 2022 - Nov 02, 2022. I am missing rewards points again by today, , if I don't ask for it. PM just ignore it. Anyone has same bad experience?

Data

My data in the past couple of months seems to be going much faster than I'm actually using it. It's saying that I've used almost 4.5 gigs in the past 2 DAYS!! I know this is ABSOLUTELY INCORRECT because I only go on Facebook a couple of times a day a...

"Long distance charges may apply" when calling out of province number.

I am on $25/month 3G prepaid plan which gives me unlimited Canada wide minutes.I live in BC , whenever I make a call to number in Ontario : I first hear the message "Please wait while we connect your call , long distance charges may apply" ; then the...

Resolved! Bill increase with the new law in Canada regarding credit cards?

Canada now allows businesses to add the percentage charged by credit cards to the customer's bill. Is my bill going to increase by this percentage, and if yes, how can I set up automatic payments using some other medium than my credit card?

Resolved! Question

How do I set up auto payment on my phone number

Resolved! Add Ons

I re-purchased the US roaming talk, text, data bundle and it is not working. The system took my payment and provided me with a receipt however no service available.

Hurricane Fiona

I'm a resident of Charlottetown PEI & we have been affected by Hurricane Fiona. Tomorrow will be 2 weeks since we've had power. I know some people received an extra 2GB of data but I haven't & I also ran out of minutes (had 100 minute plan) & just ha...

Not a question, just a pointer about payments

I noticed the website changed dramatically and has become rather confusing. For example, on my mobile device, it keeps changing options before I can select them. What I find useful, is put your screen in "desktop" mode. I don't know about Apple, bu...

can't send sms but receiving is fine

I'm using an iphone 12 with latest ios version. iMessage works. Also turned off iMessage to make sure it sticks with sms.Funny thing is it was all working 3 days ago on Monday, as in I was texting with someone.

Resolved! Community Points

What is the best way to earn Community Points? What do you like to spend your points on?

Resolved! changing old email

How do one change a forgotten email or user name.

Resolved! Missing SIM card shipment

Hello, I haven’t received my order 302765 which was ordered months ago. Who can I contact? Thank you

Resolved! turn on /off voicemail box

I am just wondering that do we have the option of NOT using voicemail box now? I was trying to delete the phone number that will take calls to the voicemail box manually, it went back automatically. I found most voice messages in there are the phone ...

Resolved! Roaming Add On Not Working.

Down in West Virginia - restarted phone multiple times, data roaming is on, At & t selected but won't connect, automatic connection comes up with nothing, T Mobile isn't an option to connect to, APN completed inline with Public Mobile guidelines, tri...

Resolved! Create "my account" to see my plan?

How do I create a "My Account" to see my phone plan details and add ons?

Resolved! 2gb bonus and refund

Hi I had a 2gb bonus but it hasn't been applied for the last 2 months. I purchased 3gb add on and would like a refund for the 2gb I paid for. As well as applying my 2gb bonus for 12 month. Thank you

Resolved! Overview

I got the 20GB for $55 at 4G but my account Overview shows 6.5GB at 3G speeds still. Which does not give me an accurate showing of my data usage either.

Resolved! Going to USA, will my phone receive texts/calls while using free WiFi?

I've got the basic plan $15. Without any any add ons, will I be able to make calls/text and go online while using wifi at my hotel.Thanxs

Resolved! 15gb 4g plan

Hi, My name is Sébastien. In am unable to subscribe to the 15gb 4g plan. Is there a reason why. When I click on the plan at the website it takes me to the details of the 10gb 4g plan instead.

Resolved! Bill payment extra charge fee

Telus has announced that they will charge extra fee for credit card bill payment. Does anyone know whether Public Mobile will do this to credit card payment too?

Is there a way of viewing the list of current friends referrals?

Resolved! I have referred a friend last month and saw confirmation of her using my referral code, where are po

Refer a friend with my code xxxxxxxxxxx why were the points not applied at all

Resolved! Can't switch from Public Mobile to another carrier with old number.

Hi, I have tried to switch from Public Mobile to another carrier two times, but I did not receive the code. Now I found that retry is not available. So, what can I do now? I am no longer interested in staying with the Public mobile service. I want to...

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