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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

referral for Public mobile, but didnt see in my account se

My friend as a new user for Public mobile. She used my referral to open account. BUT ,one month past and I didn't see in my reward yet.

eSIM Issue

Fails to download the eSIM onto a Pixel 3 with an Internet Connection, failed three times, and then when I try to log into my account again Its saying my phone number was activated, and that I need a code to that number to log into my account. But th...

Unable To Connect To Network July 15, 2025

July 15th, 2025Is anyone else having issues with connecting to a mobile network? I cannot make or receive calls. So frustrating. I've exhausted the PM troubleshooting list, but still no connection. Please help as this phone is my primary form of com...

Resolved! Double charge

I ran out of data on the 6 or 7th of July, and my subscription was supposed to renew on the 11th, but I decided to renew it ahead on the 8th cause i needed data, but the plan was not renewed, and I was charged again on the 11th. I had some money in f...

No service? July 15

Whats going on.Cant make calls, cant send txt, no 5g Nothing is working

Lost SIM & Locked Out of Account

Hi, I've lost my SIM card and can’t log into my Self-Serve account due to 2FA being tied to that number.Please help me:1. Change the email address (if needed).2. Transfer my account to a new SIM.

can't access account because eversafe id sends otp to landline

I want to transfer my landline number to my new public mobile account. When I try to sign in to my account, the two factor authentication sends a text to my landline number and when I choose voice message I never receive it. How can I access my accou...

Resolved! Transfer from speakout, PIN needed

my transfer today was not successful. Speakout told me I need to have public mobile give them my account number and my pin in order for them to transfer my number. I can’t see where I can put my pin in on the request page, it just had space for IMeI ...

Resolved! Help Needed: Switching Plans for U.S. Trip

I’m planning a vacation to the United States and would like to temporarily upgrade my current mobile plan.Right now, I’m on the basic $15/month plan, but I’m considering switching to the Canada-US plan for $30/month. This plan offers 20GB of data at ...

Rewards for Subsrciption

I refer this new subsrciption plan to my spouse and please advise when I see that reward for referring and when will my spouse see the referring $10 rewards, thanks,

Resolved! Transfer of Telus Landline to Public Mobile

When transferring a landline number, how can I receive a SMS message as that is the only way to confirm the transfer.

subscribe a new plan

my subscription just renewed on July 10 and I would like to upgrade my subscription, do I need to pay in full for the new subscription or can I get pro-rated for the new one,please advise?Thanks,

Can't diable Call Forwarding

Yesterday I successfully enabled call forwarding on my Public Mobile line by using the *21*__________# code on my dial pad. My calls began ringing on my second phone. Today I tried to disable call forwading so that my calls would stop going through...

Activating new account

Helping a friend activate a new account. message at Step 6 saying "Subscription Not Activated". I have my Public Mobile account and my email properly set up My credit card has been charged for the subscription plan. Can you help me activate my plan ...

Koodo Port Number Registeration

Hello. I am currently a Koodo memberI have their sim in my phone now. I want to Port my number to an e-sim. I heard there were steps forr Koodo users. I have only registered an account on public mobile so far

Trying to port from Rogers - landline

Hello, does anyone have any ideas, before I drive to BEll shop and just port there.... I am trying to move my landline number to a public mobile talk and text line only (as I am moving and cannot take my number with me on the landline and I have had...

Change email

Hii need to change the email on my account. I tried through eversafe, however it keeps giving an error of “failed policy validation”how do I change it?

Signal poor

My cell signal has been awful lately. I live at the south end of Georgian Bay. I can text but having conversations has been awful. Thankfully I still have a landline but my cell phone is my work number. Anyone else having issues?

Roaming charges for the US

Hi, I will be going to the US on Jul 17 /25 and returning to Canada on July 21. I would like to know if my current mobile plan covers roaming charges. Thank you,

I want to stop using it.

I don't use this number anymore.It keeps getting paid.I want to stop the number completely. What should I do?Do you not have a customer center number here?My usim is not working already.

Trying to activate new account

Trying to activate my new account. Choose a number and then it tells me there is a problem activating. Payment went through no problem. Support is terrible and can’t get anyone to answer me.

SOS top corner

Why does my account say my SIM card is active but says SOS??? It’s been 3 days. No internet. No calls. I’m so frustrated I could cry. If I knew I couldn’t talk TO A LIVE PERSON I NEVER WOULD HAVE CHOSE PUBLIC MOBILE.

Activate a new SIM

I'm new to Public Mobile and got a Sim last week. I used the app to activate it using my current cell number with Rogers, but accidentally hit "subscribe" before receiving a text from them. I still have not received a text from Rogers and when I ente...

Log in problem

I am unable to log into my Public mobile account as the verification code is being sent to a number I no longer use. How to change the contact numbet

Entered wrong info accidentally

When porting number from old provider to new, I made a typing error in old account number. Public mobile sent me a text saying there was an error but I cannot find any form that allows me to correct this error! I have been going in circles for hours...

No Connection in Last Two Weeks

Within the last two weeks all of a sudden I get no cell signal in my home. My wife who is also a PM customer faces the same problem. My work phone (Bell network) consistently has a 2 bar signal.Any ideas as to what's going on here? The fact that it h...

Resolved! Texts in Florida and the Caribbean

We were in Florida and I received a text. When I read the subscription it says free international texting while in Canada.How did I get this text? Will I be charged?Will texts come through on a Caribbean island?I'm confused as I'm not in Canada and g...

Resolved! International Roaming

Hi, I’m going to the Caribbean next month and I’m wondering how to use data there if all subscriptions only cover Canada, US and Mexico? Any suggestions?

No service used but being charged

I had moved to Roger’s on may 2025 but still I am getting charged from my public mobile

Community

Forum Posts

Remembering @computergeek541

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

referral for Public mobile, but didnt see in my account se

eSIM Issue

Unable To Connect To Network July 15, 2025

Resolved! Double charge

No service? July 15

Lost SIM & Locked Out of Account

can't access account because eversafe id sends otp to landline

Resolved! Transfer from speakout, PIN needed

Resolved! Help Needed: Switching Plans for U.S. Trip

Rewards for Subsrciption

Resolved! Transfer of Telus Landline to Public Mobile

subscribe a new plan

subscribe a new plan

Can't diable Call Forwarding

Activating new account

Koodo Port Number Registeration

Trying to port from Rogers - landline

Change email

Signal poor

Roaming charges for the US

I want to stop using it.

Trying to activate new account

SOS top corner

Activate a new SIM

Log in problem

Entered wrong info accidentally

No Connection in Last Two Weeks

Resolved! Texts in Florida and the Caribbean

Resolved! International Roaming

No service used but being charged

Physical vs eSim

cancellations

Porting phone number from VoIPMuch.ca

US Roaming

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