Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, i am having issues with data usage since I have a new texting buddy that has a google pixel. I have a Iphone. The pictures seem to add to data usage. Any solutions that don't include increasing my data plan?
My usage history used to be live and since a few months it is 2 weeks late and not live anymore.
I'm not able to update my payment method with a new credit card.
Hi, I’m currently locked out of my Public Mobile account and can’t recover it. When I try to use the “Recover Your Email” option, it only says an email has been sent to the address linked to my account — but I no longer know which email that is.The i...
Will my phone work overseas like Europe?
Why am I getting a notice that I have no minutes lieft in my "Base Plan"?????
I've updated my card info, that remains the same but the plan is changing this month. I tried to make a payment but it's saying try later. Why
At 2:42 AM on October 14th my account was charged a 'top up' fee which I did not authorize. At 8:12 AM my regular payment came out. At 7:26pm I did get a 611 text saying I only had 10 minutes left. I thought it might be a scam as I have never used...
Hi,I am a long time user of Public Mobile. I have legacy data from the time when it didn't expire in 30 days. 2g of 8g used. I received an email about signing up for the 4g plan. If I switch to that, will I lose all of the data in the legacy plan? I ...
I need to cancel my account and this has been the worst experience ever. No t able to activate my account and not able to get a hold of anyone. I will be complaining to the better business bureau next. Give me someone to call or send me confirmati...
My cell service was cut off, stating that my credit card needs to be reissued. But my and my wife's public mobile payment is paid directly from my bank account. I checked my bank account it has more than enough to make the payments. Also the payme...
I have a question about the 3G network shutting down. My device says it has an LTE connection but, I've been getting calls and text messages from Telus saying that my device will no longer work after the shutdown. I spoke with someone from Telus over...
The phone number listed for my account isn't correct. I have no usage information and your system wants to send 2nd step authorization to the wrong number.Would like some help with this and having a REAL PERSON to talk to would be helpful and save me...
Is there someone who has recently been to the Los Cabos area and has used the Cda/USA/Mex plan? We need to be sure the plan is problem free and includes roaming. Any other concerns you might have? Many thanks.
Cancel my account and refund asap I am sick of the run around chat bot useless everything that is public mobile!!!
Hello,I have physical sim card installed in my iphone, I want to change to esim. I purchase esim and paid successfully. but in the public mobile app, there is no esim option, I search chatgpt and found many method, no any esim.I paid successfully.
We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Regardless of how many browsers or re-logins, I cannot Continue to Activate eSIM.
getting 20 scammer calls in one day. What can be done ?
Breaking News: Bill credit redemption is now 20 points for $20 no more 15 points for $15
PM has changed the prices and selection for add-on data and LD/international minutes and roaming options for both 15 and 30 day period.The domestic data pricing is definitely an improvement (albeit still 30 days). However, I was wondering why US l...
I was just wondering if you can add a family member to your account
HelloI am auto charged monthly and was charged today for oct 15-Nov 14. My plan is unlimited Canada wide talk. Why did I receive a text today Oct 15/25 stating that i have 10 minutes left in my plan? Thank you
Hello,I subscribed to Public Mobile with a new Physical SIM card.Its been more than an hour and my SIM is still not activated.How long does it usually take to activate the SIM card after purchasing a package?Thanks
Hi,I'm still awaiting confirmation that my Winback Promo has been applied to my account or not, current billing seems like it has not.
Hey all,I've had this phone for over a year now. Since July 2025, I have not been able to place a call. I always get the message "this plan is out of minutes". I auto-pay my bill via CC every month. My phone has been inoperable for 4 months - but the...
My credit card was compromised and cancelled so my payment could not be processed. I have tried updating with two other cards and it keeps saying 'invalid payment'. Have also tried updating my address and it says 'invalid address'. So right now I hav...
How do I change my cc for payment
Hello,I work in sales from home and therefore make a lot of calls daily. One of my clients recently told me that my number is coming up as possible spam/scam. I dont spam anyone and I only make calls to people that have given their consent to be call...
I currently have a Bell account with internet, email account and one cell number. I want to port that cell number to Public mobile. Will I be able to keep my Bell internet and Bell email account?Thank you for your help.
