Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subscribed $34 plan last night, and transfered my number, but I felt something was wrong always. I still can't receive my imessage properly. Can you test or check my number to see everything is correct?
I login in but get the unauthorized message I need to make a payment but can't login to do it
Has people been noticing a significant increase in dropped calls the last week or so? After about 15min the call jus drops randomly.
I purchased the $34.00 Canada-US plan and now my account is showing $39. why the difference?
I scaned my welcome email the QR code try to install my eSIM, But it's said can't active my eSIM. What can i do next?
Ported phone with eSIM for 3 days. Only call works, cannot send text message but able to receive. In settings I have a primary eSIM but when I pull down the shortcut tab it showing “No Sim”.I have iPhone13, tried to restart network and the phone. Al...
Does the $34 for 50G Canada / US plan include Calling Features such as Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?
Esim didn’t activate- can’t log in to account as phone number doesn’t work to verify account info. eSIM is now deleted. I’m losing my mind
I just saw the can/us subscription deal and it looked to be a good deal so I changed to it. Same total price as my old one. It gave me the choice to change now or change at next billing and I chose now. Usually given this sort of scenario there is...
My current plan is 45.20 after tax, I got a 45$ voucher, allows me to add it , but never actually does anything. I can keep adding it and it says added to account funds but theres no place to view account funds… i cant even change my plan to a cheape...
Hello,My brother is a Public Mobile client BUT I am not.Please help, I want to buy him minutes. He has been gravely ill for a while, and his phone has been out of minutes. From what I understand he has always gone to recharge his minutes at a corner...
I activated my new subscription today, they charged me the monthly fee but in the app they are saying that my account need attention because the subscription is expired but I see the charge on my credit card
Today my credit card was automatically charged $15+tx instead of $10+tx that was supposed to be charged. The $2 Reward - AutoPay discount， the $2 Reward - Loyalty Recognition and $1 Reward - Refer-a-Friend are not applied like this Month.Can someone ...
They were always applying my loyalty recognition (4$) and Auto payment(6$) in my psyment, but in my recent payment they didn’t apply it, why?
My calls are dropping. I'm a different locations at different times. I am in my home city.Other people have reported my calls opping and they are with other carriers. This started happening a few months ago.
Hey all. I have an issue with my Canada-US plan. I am using a Samsung A54 in case that is important. I have the 50gb canada-us plan and my phone will not switch automatically to the US networks. When I'm in the US I will still get the "you're roaming...
Since public mobile does not offer a plan for UK use can anyone suggest or recommend a SIM card to purchase that would be appropriate for short term UK use? I thank you greatly in advance. Brien
Every month PM subtracts $7 from my bill, $5 for loyalty rewards and $2 for autopay. This month I pay full price, no more rewards. Do they cancel rewards ?
I have credit card payment issue and it keep saying " it is not available" and it's been 5 days like thisI will give up using this service anymore. very frustrating and disappointing
I have iPhone XS Max and I believe it allows only one eSIM. I downloaded another eSIM for travel but it deleted my public mobile eSIM. How do I restore it?
ETA 2: I've fixed it... for now. I went to my hospital's Gift Shop and bought an $11 cable to back up any files onto my laptop; in the process, I discovered I had quite a few (about 20-25) .wav files I didn't know I had. They were all voicemails (inc...
Hello, I am moving overseas and porting my PM number to a voip service. I put in the request last Thursday and just got FOC date of May 27 from PM. My plan is set to renew tomorrow, is there any way to avoid this? Can I cancel my PM service without a...
I was being charged around 32 for my US Canada package but now I suddenly got billed for 44 and that is the scheduled payment for the next month as well. Can someone help me?
When I followed the prompts to reset my voicemail pin the system said it would send a temp pin via sms but I never received it. When I logged into my account I click on edit voicemail password. It tells me to call my own number and follow the prompts...
Hi, I used to be with Fido. I have requested to transfer my number and I called Fido, the transfer was successful. However, when I installed the esim, it’s a new number and not my old number. Is there anyway I can get my old number back? I have submi...
I purchased an e-sim subscription but never received the qr-code. I have already been charged for a service that I am not able to use. The app takes me back to the subscription page and logging in through the web does the same thing. There is no opti...
Every month my account and my husband account is being topped up. The top up happens when we are sleeping. We are not doing this. What could account for this ? Could we be hacked?
Accidental purchase can't seem to talk to a real human being. This is one of the main reasons why I did not want to go with this company. You can't talk to a physical person. Need refund. Had accidental purchase. Never activated my line would really ...
I've tried to access Eversafe but that is proving difficult! i need to update my payment method ASAP.
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