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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9688 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20431 Views
  • 180 replies
  • 24 Bravos

data useage

how can my phone use data when it is shut off.?  my phone automatically shuts off at midnight (programmed to shut off). when i review my history it says i used 562mb of data aug7th at 2:33am. my phone was turned off.in 3 yrs as a public mobile custom...

oldephart by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 1 Bravos

Pay for the other's number

Hi,May I pay the bill for the other person?. If I could do it, how I can do?Thank you so much

Lee80 by Good Citizen / Bon Citoyen
  • 263 Views
  • 11 replies
  • 2 Bravos

Verification codes go to old sim?

Hello,I am having a weird bug where I cannot get verification codes by text using my new public mobile sim card.when I put my old sim in, all of the codes get sent to my phone. This is not the case with texts from friends, which go through fineIt is ...

Is your payment system not working

Is your payment system not working ? I am trying to update MYcredit card but it keeps saying something went wrong. the-- card is definitely good! I NEED MY PHONE!   GOODBYE PUBLIC MOBILE!

shack55225522 by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 1 Bravos

Cancel and port

I have a credit on my account. If I cancel and port my phone number will I get that credit back?

Jossybaby83 by Good Citizen / Bon Citoyen
  • 136 Views
  • 3 replies
  • 1 Bravos

Subscription change

I just changed my plan to Canada-Us 40 GB at 5G today but I'm only getting 3G service on my phone. It was 5G on previous plan

Fuse_4651 by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 1 Bravos

Roaming Data

Is Public Mobile roaming data available in Hawaii? If so what are the charges? Thank you

Jitu by Great Neighbour / Super Voisin
  • 100 Views
  • 2 replies
  • 0 Bravos

Change account email

Hi,I would like to know if it is possible to change the account email. Basically my wife uses public mobile and there is a problem with the professional email she used for her subscription. We want to change it to her personal email.We've tried reach...

Yaind by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Re: Ticket ID:313427-904 SIM/Hardware Issues E2013-C

I still can't complete the set up for my son's account.Is there anyone I can talk to?  I am really struggling with this and becoming frustrated with endless messages back and forth that are not getting me anywhere.Any solutions would be greatly appre...

Dogjr by Great Neighbour / Super Voisin
  • 80 Views
  • 3 replies
  • 0 Bravos

US data

@CS_Agentin our CommunityI have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working.  I am using an eSim card on an iPhone 13.  I have already tried turning roaming on but that opti...

mmikhaila by Good Citizen / Bon Citoyen
  • 484 Views
  • 20 replies
  • 1 Bravos

Roaming is not working

Hi there,I added add-on data for us. Roaming is on on the phone, it shows lte and provider but there is no internet. I reboot my phone, checked my account - everything seems fine. Why it does not work?

VeraArt by Great Neighbour / Super Voisin
  • 272 Views
  • 10 replies
  • 1 Bravos

eSim charge for the exsiting user

I am an existing user who were using physical eSim before. Public mobile offers free eSim for only new users.Is there any way I can change my SIM to eSim without any charges?

HelloLily by Great Neighbour / Super Voisin
  • 302 Views
  • 3 replies
  • 1 Bravos

New customer and esim isn’t activating.

 So I just joined public, paid for the subscription and the E-SIM activation but it didn’t seem to have worked.  I received this text and restarted my phone but nothing is working. Even my old SIM card from Fido isn’t working and just shows SOS.  

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Im_Kofi10 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plan mid-way

I just changed my plan from 3 months mid way through to monthly pan, would I get a credit for the remaining days of the three month plan? 

Kati_J by Great Neighbour / Super Voisin
  • 236 Views
  • 6 replies
  • 1 Bravos

Pls help

Hi, I still cannot open my account. Please helpme to register my current cell number to my email address as I registered my cell number to my old email that I previously used.please guide me on what to do!

ella5109 by Great Neighbour / Super Voisin
  • 133 Views
  • 7 replies
  • 0 Bravos

Resolved! 2 weeks and my number has not been transferred

I have been with public for over 2 weeks and have still not had my Bell phone number transferred over! I have tried multiple times to submit a ticket but have been directed to blank screens and 404 error messages. This has been very frustrating. Can ...

LeeAnn6 by Great Neighbour / Super Voisin
  • 226 Views
  • 5 replies
  • 0 Bravos

Resolved! New activation

I recently described and was not able to keep my old number However the problem is even with the new sim and the new number it is still not working Getting into the account  it says we need to verify your identity So enter the code we sent to the new...

mamabear111 by Great Neighbour / Super Voisin
  • 273 Views
  • 7 replies
  • 0 Bravos

Resolved! Mobile Hotspot Not Working

Any idea why my hotspot isn't working on my Pixel 6a? It's always worked in the past, right up until last month. The only thing that's changed is I switched from the $39/20GB plan to the $50/40GB Can/US plan. Data on my phone works fine, but when I c...

Screenshot_20230818-204329.png Screenshot_20230818-204338.png Screenshot_20230818-204341.png

Resolved! Refer a friend.

Does anyone know how long it takes before you see the Refer A Friend points on your account? 

CRW by Good Citizen / Bon Citoyen
  • 124 Views
  • 2 replies
  • 1 Bravos

Resolved! Cannot install esim

I just signed up for a new plan and decided to go with an esim.  Installed the app, but the app claims that my phone doesn't support esim (it does, but through a separate SIM card from esim.me).  Ok, so I can't use an esim.However, the only option I ...

Poco604 by Great Neighbour / Super Voisin
  • 303 Views
  • 3 replies
  • 1 Bravos

Resolved! Need a new eSim

I deleted my eSim and I need a new one. How do I get a new Public Mobile eSim? Thanks.

Mollie13 by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim to eSim

Hi there,I've just transferred my cell number over to Public Mobile from another provider (Koodo). Koodo said the transfer went through. On my iphone I turn off the koodo service (physical Sim) and tap on eSim but it says I don't have any service, it...

Mollie13 by Great Neighbour / Super Voisin
  • 237 Views
  • 5 replies
  • 1 Bravos

Resolved! Resume Activiation Page Not Working

Hi. I'm trying to switch over to PM. I tried to setup an account and then selected the plan, but I then accidentally closed the browser by accident before I could finish. At this point it logged me out. When I try to log back in, the next screen gave...

1Ricky_D by Great Neighbour / Super Voisin
  • 207 Views
  • 1 replies
  • 1 Bravos
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