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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2282 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30299 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42067 Views
  • 185 replies
  • 29 Bravos

Taiwan Add On Roaming

Hi there!I know there use to be a US roaming package I could add on to my plan for trips to the USA.I am not sure if Public Mobile is offering to other places like Taiwan?I know others would purchase phone cards where they go but I would be so much f...

weylanderic by Good Citizen / Bon Citoyen
  • 611 Views
  • 3 replies
  • 1 Bravos

Refer a Friend Prior to Recent Changes

Hi there,Just curious if others have had the same question. I have been with Public Mobile for many years because they seem to value customers with rewards for prompt payments, friends referral, and added bonus with each year we stay with them.Howeve...

weylanderic by Good Citizen / Bon Citoyen
  • 1275 Views
  • 11 replies
  • 0 Bravos

I got information my account is suspended

How is that possible when I have a credit card on file in good standing.My email id is **@** My phone no is 1-###-###-#### . I would appreciate if I get an answer for this.Shobana 

shobs by Great Neighbour / Super Voisin
  • 351 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming Package Add On

Hello everyone,Sorry I tried to search but couldn't quite find the information I was looking for.I remember reading about US Roaming Add On. Is that still available?How good was the connection in the US? Does it cover the whole USA or specific states...

weylanderic by Good Citizen / Bon Citoyen
  • 457 Views
  • 3 replies
  • 0 Bravos

Resolved! Does US roaming actually work now?

Last summer (2023), I was in the US with the US Roaming add-on and all I could do was text (after manually selecting T-Mobile). Calling and data did not work.I've come to learn that US networks stopped supporting 3G/HSPA service in 2022. My PM plan w...

DinoWPG99 by Good Citizen / Bon Citoyen
  • 1391 Views
  • 8 replies
  • 0 Bravos

Canada-US plan

If I have Canada-US plan, can I make phone calls to a US number while I am in USA?

Yea123 by Good Citizen / Bon Citoyen
  • 593 Views
  • 4 replies
  • 0 Bravos

Dropped calls

I switched to PM from Koodo about 1 month ago. Nearly all of my calls drop around 10 minutes into the call. I never had dropped calls with Koodo. It's happening with my new samsung s23 as well. I'm in midtown toronto so reception shouldn't be an issu...

AlisonP by Great Neighbour / Super Voisin
  • 664 Views
  • 4 replies
  • 2 Bravos

Charged twice

I was charged twice this month, not sure how to fix this also really confused about the help line offered, seems to be a very confusing system that purposely makes it hard for people to get help! can someone let me know how to reach an actual Public ...

MaiaSamp1 by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

Not receiving some iPhone texts

I've had service for public mobile for years.  About 6 months ago I stopped receiving texts from two friends who both have iPhones.  I receive some texts from them but not all.  Sometimes texts are delayed.  It's getting really annoying I don't know ...

N1cky by Great Neighbour / Super Voisin
  • 2565 Views
  • 4 replies
  • 0 Bravos

Update Payment Method

When I log into MyAccount, there is no option to access payment methods. It takes me back to the page I started on. 

Monte1 by Great Neighbour / Super Voisin
  • 410 Views
  • 3 replies
  • 0 Bravos

Samsung A52 5G with no 5G

I recently signed up with PM with no issues except my 5G was no longer working...only LTE.I had 5G with Virgin before I switched. So I contacted PM through a ticket & they were doing all they could do to help but this seemed to be a problem with some...

DGA69 by Good Citizen / Bon Citoyen
  • 1254 Views
  • 6 replies
  • 2 Bravos

Transfer Koodo prepaid #

I would like to transfer my koodo pay as you go plan to Public Mobile. During the process Iam getting a pop up box stating Iam not a candidate to transfer my number to P. Mobile. Can you please walk me through the steps to get started with P. Mobile ...

Nancylb79 by Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 0 Bravos

My prepaid phone bill

Hello Team, hope you are doing good. I am surprised to see that my plan is over charged my credit card by $5.please refund as soon as possible.thanks for your help 

MYOUS by Great Neighbour / Super Voisin
  • 396 Views
  • 3 replies
  • 1 Bravos

Loyalty rewards on new program

I noticed I did not get $3 off worth of points under this new rewards program. I have been with Public for over 3 years. How can I get this corrected? 

Gurdialgill93 by Great Neighbour / Super Voisin
  • 600 Views
  • 3 replies
  • 1 Bravos

Payment

My bill was paid but they suspended my account 

Lucille1 by Great Neighbour / Super Voisin
  • 209 Views
  • 1 replies
  • 0 Bravos

Subscription Usage Chart incorrect for 3months + now

My subscription usage chart has been incorrect for more than 3 months now. The "minutes usage" section is ALWAYS stuck on "8 minutes used" and has been like this ever since I started using public mobile earlier this year. This is the same problem whe...

Screenshot 2024-05-23 at 4.44.50 PM.png
Jellyy by Great Neighbour / Super Voisin
  • 1072 Views
  • 12 replies
  • 0 Bravos

Data

I have 14 gigs of data but when I’m not connected to wi-fi it won’t work. I have all apps in my cellular data menu turned on.Can anyone help me with this?

Yo3 by Good Citizen / Bon Citoyen
  • 389 Views
  • 3 replies
  • 0 Bravos

Subscription

How do I register for a new subscription. Even though I have paid my public mobile bill it states my account is not active

Teacher51 by Great Neighbour / Super Voisin
  • 264 Views
  • 2 replies
  • 0 Bravos

My calls have dropped out ...

Today i've had four calls "Call failed" in the middle of a conversation... I can dial fine.. I can speak for a few moments and then it gets disconnected with a "call fail" . and it's happened multiple times before.. not impressed... Any idea of a fix...

RonCamilleri by Good Citizen / Bon Citoyen
  • 772 Views
  • 6 replies
  • 0 Bravos

Sim card credit

Hello, Based on my subscription, I was told that I would get a free SIM card. I paid $10 for the new sim card but have not received my discount/refund yet. Can you please help me with that.Thank you.

Meeta by Great Neighbour / Super Voisin
  • 307 Views
  • 2 replies
  • 0 Bravos

NO US service

MY plan is Canada and US. There is no service in the US when i was working yesterday. I change my carrier 2days ago because i needed GPS in the US for work.  

KIMIAKI by Great Neighbour / Super Voisin
  • 479 Views
  • 5 replies
  • 0 Bravos

Subscription

How do I change my 30 day subscription to a 90 day subscription?Is there an option to change Subscription length?

JRBri by Great Neighbour / Super Voisin
  • 602 Views
  • 6 replies
  • 0 Bravos

Net speed

Hi all, I just switched to public mobile plan $29/40gb LTE. It's net speed really bad. Always shows LTE or LTE+ network. But most of the time cannot even open the app. On my previous network speed was 40-60 mbs, now on PM download speed is 2 -5 mbs.A...

Ash70 by Great Neighbour / Super Voisin
  • 341 Views
  • 2 replies
  • 0 Bravos

Problems with Data staying on

Does anyone else have a problem with data not being available? My data constantly turns on and off, on and off every couple of seconds, then stays off for minute or so then flashes on and off again. I think I'm having trouble using up my data because...

Hummingbird by Good Citizen / Bon Citoyen
  • 596 Views
  • 5 replies
  • 0 Bravos
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