Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have recently changed Internet providers at my residence and therefore the e mail address that I had through Eastlink(previous provider) no longer exists. Leaving me with no way to contact Public Mobile. Is there any way that I can reach Public Mob...
I can't seem to get past "Continue with eSIM?
Anyone using the new Motorola stylus 5g 2024? I get seemingly conflicting information on compatibility in the help section. If I check for VoLTE compatible phones it states that the stylus 5g 2022 or higher is compatible with the network. If I check ...
I just hooked up with public mobile and I'm having issues receiving phone calls. How do I fix it.Has anyone else had this issue
My wife and I are Public subscribers since December 2024. No issues with service until now. In Feb 2025 we travelled to Mexico. Roaming features worked as promised, connected mostly to AT&T and Telcel. Returned last week. Since return, my wife's phon...
Misplaced my PM sim card recently. Just signed up with Lucky Mobile and they say I may need to confirm the phone number transfer via text message. Can someone manually approve the transfer without needing me to confirm via text message please? I dont...
Every time I go to scan the email for the e sim, it says “unable to activate”. What can I do to fix the issue?
I recently have a problem with downloading messages. It says: failed to download attachment from multimedia message and it does not download pictures.Thank you.
I've gone through the instructions on how to activate esim but my phone has shown an error "Unable to activate esim. You can try again or contact your network for assistance". How can I install esim?
Hello,I just swapped from Koodo to Public, and now it seems like my account didn't setup properly. I got a text from 611 saying "You have successfully created a new PIN. Keep this number safe..." etc. But I never created a pin, and now when I try to ...
Can't see my account content. It won't open.
I am struggling to get my number set up due to porting it from another provider. It’s been over a month and I am still not able to use the number. I have contacted the old provider and they have told me it’s all done on their end that public mobile...
How can I go about getting text or call records from.a specific number?
I recently ported over my number to a new provider and had days left in my current cycle. i got charged even after my number got ported over. can someone else help?
I've recently switched from Pixel 6 Pro to Pixel 8 Pro. After restoring the backup onto the new phone, I noticed that all my incoming calls were displaying as Private Number. I've reset network settings, cleared cash and storage settings for the Ph...
I have a pre authorized plan with my credit card but have been cut off. I want to talk to a real person to resolve this. Am getting frustrated and thinking of changing plans because of this.
Can’t make outgoing calls or texts
I lost my phone and SIM card, but replaced both with new ones and resumed my Public Mobile services with a new SIM card. I still have my old phone # and I am wondering if the old phone is now removed from that same phone number?
I have an iPhone and since switching to public mobile my texts to friends with Samsungs want deliver.
Please advise.
I do not for what reason, my sim card is not working any more recently, the data usage in the past one month is zero and I am not able to receive any text and phone call. Does anyone know how can resolve this issue?
I’m travelling to Costa Rica this week and need a plan to be able to talk and text only…is there such a plan?
Help!I'm going to be travelling to the US. I have the $39/mth, unlimited Canada/US calling & texting plan. Will i be able to use my phone seamlessly while there, without added charges? Or do I need some sort of add-on? Never done this before & not ...
I have no phone no emailMy account is active but won’t open l changed credit cards but that did not work .You previously told me to contact the credit card company.They checked the connection .It was activated The problem is with public mobile.Please...
I just received this weird and confusing notification. Anyone else get this? Is it legit?
Hi, I'm mystified by a text I just received from Public Mobile. Due to "upgrades" my connectivity will be degraded after Feb 20 (in two days??). They're offering to give me a used iphone and a switch to Koodo.How do I interpret this? Are they saying ...
Please contact me. I’m new to PM and have been charged twice each month. I would like to get this corrected or cancel my subscription
My phone will not allow me to make or receive any phone calls. What should I do?
Please call me. I received a message that you weren't able to process my autopay renewal
Experienced an issue with my mothers phone tonight. She was able to text, but not call out, or recieve a call. Nunerous people were at our house - all on Public Mobile, anyone with a Samsung S9 or older phone could only text but not call. Myself with...
