US Talk - Text Addon (15 days)

[Renfrew10000]

Hey,

I purchased a US text / call add-on this morning and I'm contacting in regards to the add-on not been applied to my account and / or I cannot call US numbers (for job placement / connections).

Thanks and kind regards,

xxxxxxxxxxxxxx

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[Renfrew10000]

Alright - thanks I submitted a support ticket 

[Dunkman]

@Renfrew10000 

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@Renfrew10000 wrote:

Do you think I can possibility get a refund?

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You will need to contact customer service agent.  They usually will able to give you credit to your account. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Renfrew10000]

Do you think I can possibility get a refund?

[Phil_Adelphus]

@Renfrew10000   It sounds like you got the  wrong add on, you need a US long distance minutes add on for calling the US from Canada.  The US roaming talk and text 15 days is for service when you are in the USA yourself.