Tuesday - last edited Tuesday by computergeek541
Hey,
I purchased a US text / call add-on this morning and I'm contacting in regards to the add-on not been applied to my account and / or I cannot call US numbers (for job placement / connections).
Thanks and kind regards,
xxxxxxxxxxxxxx
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Tuesday
Alright - thanks I submitted a support ticket
Tuesday
@Renfrew10000 wrote:Do you think I can possibility get a refund?
You will need to contact customer service agent. They usually will able to give you credit to your account.
Send a ticket via the chatbot to customer service agent (CSA) via link:
Tuesday
Do you think I can possibility get a refund?
Tuesday
@Renfrew10000 It sounds like you got the wrong add on, you need a US long distance minutes add on for calling the US from Canada. The US roaming talk and text 15 days is for service when you are in the USA yourself.