I can not get a ticket

[cathystrawn]

I need to talk to support. but can not submit a ticket

[Ylo]

Click the envelope icon next to your profile. Click the pencil icon and in the "send to" field, type CS_Agent.

This hopefully will connect you to a customer service agent. Response might be delayed so I would suggest sending a message again after around 3-5 days if you get no response. Response will also be delayed if it's after a long weekend. 

[computergeek541]

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@cathystrawn wrote:

I need to talk to support. but can not submit a ticket

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First, please try using the chatbot at 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

From there, typing in "customer support agent" will immeidatley provide the option to opne a ticket.

If that still doesn't work, please use the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437