Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, This phone hasn't been brought up in a while. Does anyone know if it is working now on public mobile? I realize it doesn't have 3G. This seems to be such a weird situation where we need to prepare for 3G shutting down but you still absolutely ...
They mislead me they could transfer my old number in the sign up process, apparently it never happened and I was wondering why I was not getting calls and messages, when I found out 15 days later and complained through the stupid ticket system they r...
Who do I get in contact with, my bank account was charged for an automatic payment, and I had credit on my account that was taken out as an payment as well.
How do I read my usage history. My data seems to be being used during the early morning hours when my phone is not being used. Is using up my data rather quickly.
How do I find my account number when i can’t log in
Is there a published list of phones that PM has approved for their VoLTE?I can't imagine trying to enter the IMEI for every single phone you're considering buying...Are there any non-Samsung/Pixel/iPhone etc. phones being approved? I've been using Xi...
Do I have to buy multiple vouchers to the full amt of the chargeback I owe? Or is there a way I can pay through credit card. I need my service back and am able to pay the full amount but I’m not receiving consistent answers from customer service.I ha...
Hello,I ordered this plan back in January, but the SIM card never arrived. After waiting for months, I was finally able to connect with one of your agents, and TODAY I purchased a SIM card myself to start the plan, as I was told I would be reimbursed...
In the last few days, when I dialed any toll free number (1-800, 1-888, 844, etc.), it kept saying your call cannot be completed, then hung up.For some places, they also have a Canadian number I can still call, get connected and talk to them. But no...
I have been extra charged for few times during march and april.$16.95.any reason for it?
Hello Everyone,From what I understand the 3G network is now unavailable in Manitoba and now I can't make or receive calls. All of my calls now go straight to voicemail. I am able to retrieve my voicemail by using TextNow app on my phone via Wifi or...
TRUST ME ME TOO I AM FRUSTRATED BY THIS ATROICIOUS CUSTOMER SERVICE MY SUBSCRIPTION FAILED TO RENEW WHICH I MANAGED TO PAY IT SINCE IT SAID MY SUBSCRIPTION FAILED TO RENEW AND I PUT IN A NEW CARD AND PAYMENT SUCCESSFUL AND NORMALLY THE PLAN WORKS AND...
I would like to cancel the subscription change that is scheduled to take effect next billing cycle. I want to remain on my current subscription plan.My current plan does not appear in the available subscription list, but I do not want any changes mad...
I need to speak to someone the chat bot sucks and I am so angry
this is not working. I'm going to need a refund after wasting so much time trying to get and activation.
I currently have an active phone number/account with Public using an eSIM. I'd like to switch to a physical SIM. When I go to the physical SIM order page it sounds like it's going to start a new plan for me if I order one. Can I order and use one wit...
Hello PM community,I use a OnePlus 8 Pro device, as well as my family and have been with PM since last year April 2025. Today, I received a text message from PM that my device uses their 3G network and am subject to an additional $5 if I don't upgrad...
I just received a text from Public about 3G devices incurring an extra $5 charge. I have a brand new Google Pixel 9 and I don't see any reason why I would get charged. Do i have to call in and try to figure this all out, or are there others that have...
Hello, I just received a message that I’m going to charge 5$ more because of my device that uses 3G, I’m not sure why because I’m using 5G data on my phone & I don’t really understand the extra charge!
I will be switching phone companies, do I need to do anything if I am bringing my phone number to a new service company?
I recently converted some of my rewards to credits to be applied to my upcoming bill. I would now also like to change my subscription with the next cycle. Can someone please confirm if my bill credits will remain and be applied to the new subscriptio...
My phone number is compromised I was able toMy phone and phone number were compromised due to a theft/security incident. I still have access to my Public Mobile account and urgently need assistance restoring my number onto my new device via eSIM.I pr...
My plan is showing consistent data usage when I am not using my mobile or its data.
I need to make payment for my son and I only have his mobile numberI want to use my credit I card
Hi! Could anyone share a referral code so I can sign up agiain. I used to be with public mobile and now that I'm back in the country I had problems resigning up, so I can't access my previous plan unfortunately. Would be appreciated if anyone could h...
can anyone suggest how i can get some help i noticed that my services were not working tried to sign in created a new password and still cant sign in i noticed they did not take out automatic payment may 1 now i cant even log in i have contacted cust...
I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM. I Got 2 texts: "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our...
My credit card was compromised and I had to get it re-issued. On the payment date Public Mobile failed to charge the old card and just blocked data and calls on the account without any warnings. I changed my credit card to a working one, however the ...
I am writing to request a refund for a double charge on my account today. My subscription renewal failed this morning because my original payment method was rejected. I updated my payment information, but the "Pay Now" button was not visible in the m...
