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Forum Posts

Resolved! Rate plan price increase without notification

Hello, I noticed that my rate plan price was increased this month, without notification...this seems odd and unfair. How can I contact Public Mobile to address this issue? Thanks,Heather

heather16 by Great Neighbour / Super Voisin
  • 135 Views
  • 8 replies
  • 0 Bravos

Resolved! Initial Referrral did not work

Hello,When I signed up I used me friends referral code. Nether of us have received anything - is there a way to look into that?

Newuser13 by Good Citizen / Bon Citoyen
  • 91 Views
  • 8 replies
  • 0 Bravos

Recharged but still not working

My plan was expired on 8th May. However I have recharged today around 12.45pm with a new plan. Still my number is not working. Why is that?

Ravini by Great Neighbour / Super Voisin
  • 40 Views
  • 3 replies
  • 0 Bravos

US roaming not working

I have balance in my account and recently I purchased US roaming add-on when I make a call in US from Canada the call cannot be completed. or shroud I be in US

monilama by Great Neighbour / Super Voisin
  • 73 Views
  • 6 replies
  • 0 Bravos

No incoming calls

Anyone else experiencing missing calls? Occasionally happens that people try to reach me but I get no rings. It goes straight to my voice mail although I have signals. I am able to call them back once they text me about it. It only happens at my plac...

ahkfilm by Great Neighbour / Super Voisin
  • 78 Views
  • 5 replies
  • 0 Bravos

Phone no longer receiving calls

I am not sure what is going on with this serivce. Everything was working fine until I booked a roaming to the USA last week. When in the US I was unable to use data that I had paid for, except for a brief period near the airport. now on my return the...

Novina by Good Citizen / Bon Citoyen
  • 143 Views
  • 17 replies
  • 0 Bravos

I do not know what happen, with my payment

I did make a payment today and my phone did not reactivate. I am getting frustrated because also I did change a plan, does anyone help me with how this work do I have to buy a new sim call? I am getting frustrated because I did not receive any help f...

Esther11 by Great Neighbour / Super Voisin
  • 70 Views
  • 5 replies
  • 0 Bravos

Resolved! Receive calls abroad

Does anyone know how can I receive calls when I'm out of the country? What add-on should I purchase? Thanks in advance

faw_96 by Good Citizen / Bon Citoyen
  • 105 Views
  • 8 replies
  • 0 Bravos

Increasing plan payment

I wanted to increase my sons plan from the $15 to $25 option and it just charged me right away. I feel like it should have added it on to the $15 I just paid 6 days ago. How do I change/fix this? Ill just wait until next payment if they don't offer t...

MarlisaH by Great Neighbour / Super Voisin
  • 88 Views
  • 4 replies
  • 0 Bravos

Visiting Bermuda

Does anyone know if the international calling works in Bermuda?

amypot by Great Neighbour / Super Voisin
  • 68 Views
  • 4 replies
  • 0 Bravos

incoming and outgoing calls don’t work!!!

********* Edited by moderator I paid the account and the phone still not working!!! my son can’t make or receive calls!!! I will not pay my bill if he can’t use this service!!!

flepore by Great Neighbour / Super Voisin
  • 161 Views
  • 10 replies
  • 0 Bravos

Billing

Hello. By mistake when I first got public mobile I made a payment with my credit card over the phone. I should not have done this, as I have auto pay through my credit card. Also 2 payments went through my Visa, one on April 4th and another one on Ap...

DawnB by Great Neighbour / Super Voisin
  • 69 Views
  • 5 replies
  • 0 Bravos

No incoming call

Just transferred tje number from Virgin.No incoming call but outgoing call is working fine. Called Virgin, they said the number is still active with Virgin because transferred might have not completed. How the same number is working on two networks? ...

aalazad by Great Neighbour / Super Voisin
  • 66 Views
  • 8 replies
  • 0 Bravos

Account

I am having issues signing in to my account to retrieve my account# 

Paulphuha by Great Neighbour / Super Voisin
  • 63 Views
  • 3 replies
  • 0 Bravos

Number porting problem

I am trying to activate a new account with public mobile but need to port my current number but for a message saying I input the wrong account number what do I do now?

Resolved! Midnight notifications

hi! Every month I keep receiving SMS text messages to my phone at midnight 00:00:00, which is not convenient for my sleep. Text is as follows:Congrats! Rewards have been applied to your account: $XX friend referrals, $XX AutoPay, $XX Community, $XX L...

Azopp by Good Citizen / Bon Citoyen
  • 66 Views
  • 5 replies
  • 0 Bravos

Resolved! New points system

I feel like this new system Is objectively worse then the old one and sometime in the future will force all legacy users to switch. can someone tell me whats good about the points system excluding the flexibility of it?

brettster99 by Deputy Mayor / Adjoint au Maire
  • 83 Views
  • 6 replies
  • 1 Bravos

Resolved! 4G data plans

I cant seem to find 4G data plans id like to upgrade to 4G if possible.

Colin96er by Great Neighbour / Super Voisin
  • 82 Views
  • 5 replies
  • 0 Bravos

USA 1000 minutes

Yesterday I purchased 1000 minutes USA calling. I called California and then checked my usage and found the minutes were not charged to the 1000 minutes USA but were charged to my plan minutes. This does not make sense to me, I thought a long distanc...

donna6 by Good Citizen / Bon Citoyen
  • 169 Views
  • 14 replies
  • 0 Bravos

usa roaming

While in Palm Springs I bought USA roaming. When I used my cell phone I was charged for each call. I understood USA roaming was unlimited calls for the 10 day usage. I did not have this problem on a previous trip.

donna6 by Good Citizen / Bon Citoyen
  • 55 Views
  • 9 replies
  • 0 Bravos

Resolved! Wrong data usage notification (every month)

I am getting wrong data usage notification (every month). This month till now I used only 401.023MB of my 2560MB. I was notified that I used 75% when it was only 15%. Last month also I received similar notification which was wrong and after two days ...

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praveenharan by Great Neighbour / Super Voisin
  • 72 Views
  • 8 replies
  • 0 Bravos

"No connection"

Is there anything more I should try before replacing my SIM card? I have reset all network settings. It looks like my Wi-Fi is connected, but the phone still tells me "No connection" and I can't send/receive texts or phone calls.

pjpatten by Great Neighbour / Super Voisin
  • 60 Views
  • 9 replies
  • 0 Bravos

Missing refer a friend reward

In Feb I referred my wife to public mobile and did not receive the reward discount and it has been 3 months. Can I have an administrator to look at this

Rdyck by Great Neighbour / Super Voisin
  • 60 Views
  • 7 replies
  • 0 Bravos

Fraud

I made a phone payment of 80 dollars from my icici bank whis was never added to my account did you not get the payment

Highwall by Good Citizen / Bon Citoyen
  • 131 Views
  • 17 replies
  • 0 Bravos

Resolved! Lost phone

Lost my phone and try to get a new chip can I get my same # I was told I have to requested it from you PM.. I also had an account xxxxxxxxxxx phone xxxxxxxx... but forget password .. I just made a new account to get in touch with PM.. can I please ge...

Highwall by Good Citizen / Bon Citoyen
  • 60 Views
  • 3 replies
  • 0 Bravos

Cannot access self service portal

I had a sales rep set up my account and am not able to log into the self service portal. I am travelling to the USA and need to purchase an add on package. Your live chat directed me here.

JLee54 by Great Neighbour / Super Voisin
  • 44 Views
  • 4 replies
  • 0 Bravos