Community

Unable to add my new number to EverSafe

I changed my phone number and deleted the old one from my EverSafe profile. However, I am unable to add the new number to my EverSafe profile and I get an error that says "An existing EverSafe ID already exists with this phone number". My identity st...

Buying data with points?

@Is this an option?

Added Add on by mistake

I have current subscription to us canda and Mexico plan but added roaming plan by mistake, what can be done to reverse it?

How do I read reset my public mobile phone code

I can't pay for my phone plan. I have the passcode to sign in to my mobile app. But I don't have The Pass code that public mobile passcode, II never knew I had one when I call, I don't have it, so no I can't pay it right

Billed twice for esim

Misleading switch to Koodo

I got a misleading email to switch to koodo. Now they tell me that I need to give them my bank information. I want to go back to my old plan with you.You already charged me for the coming month.

Lost phone for my son

My son has lost his phone and we don’t know how to recover the information from his iCloud as he has forgotten his password.  How do I cancel payment for this phone if I can’t get a passcode from lost phone. 

Data left

Got a data warning, but when I sign on, I have over 5 gigs left.

Login

Cannot log into my public mobile account because I no longer have access to the email the account was setup on 

Canceling an account immediately after creating it

Can anyone advise how I cancel my account? My daughter created the account and payment was.made. but the eSIM isn't set up and nothing more was.done. all in the past hour.  I tried to contact a support person but I don’t know where their messages are...

Response from an agent

How long does it typically take for an agent to answer a private message?  Been waiting two days now.

Remove 2 factor Auth

I bought a new Sim Card and it is asking for a 2 factor authentication to enter the .... i no longer have the phone that the number was associated with. i bought a new sim card and can not put the sim number in because of the 2 factor auth. how to ge...

Refund

Hi, I just recently switched to another network after purchasing a 4GB DATA, I haven't used it and was wondering if i can get refunded for unused data. 

My phone is not connected to the network and my esim is not provisioned

My phone is not connected to the network and my esim is not provisioned. I have an Iphone 12 

iMessage and incoming calls are not working

Port number was successful after a second try according to the agent I spoke to, they stopped responding to me but I still have no incoming calls, texts and my iMessage doesn’t work. Yes I restarted my phone and network setting and turned the old sim...

upgraded phone to aq7 5g

I have upgraded my phone to 5g on a account of getting an extra $5 extra charge for 30 day 3g usage. Wondering if this 5 dollar extra charge will still be on my next .months bill or will I have  to contact someone. All carriers are alike now make you...

Re: Change credit card

Hello. I had a fraud charge so they cancelled my card. One of my phone numbers was cut off so I am assuming payment was due for it. How do I give you a new card?

Service

Activated yesterday but some texts are failing to go through  still  - I can receive texts but my replies are not being delivered? Why

number transfer

I subscribed to public mobile yesterday. it said it could take up to 5 hours to complete the number transfer. Here I am 19 hours later and still have no service on my phone. can anybody suggest what i should do?

Data add on not applied to my account.

SpoilerSpoiler    I purchased data as an add on.it went through the purchase was charged to my card.it showed it actively applied to my card.now this morning it says I’m out of data and doesn’t show the extra data I purchased.I only purchased this a ...

How do I switch plans when I am an existing customer

I see there is a plan available that is about the same as what I am paying now but with more data. I tried to subscribe to this plan but can't do it because it says my email is already attached to an existing customer. It is not clear to me either wh...

How can i activate if i have no sercice

I needed a new sim. I got one but to activate it i have to download the app and log in. It asks for a verifaction code thats sent tyrough SMS but i cant get sms messages because my sim isnt activated

Re: Recent Telus Data Breach

My credit card was compromised and resulted in a fraudulent online transaction.  Any online transaction requires a card number, expiry date, security code and billing address - so all that information was collected.  The card is now being replaced bu...

Incoming text limit?

I am on an older plan. It shows a limit of 50 int texts. Strangely all my outgoing texts (Canadian numbers) count towards that limit. What happens if I reach the 50?

Service Cancellation due to closed email and credit card - is it automatic?

Hello,I'm contacting you on behalf of my husband, who has a Public Mobile account.He has lost his SIM card and is unable to sign in because the account requires a verification code that is sent to a Gmail address he can no longer access. We have trie...

How to get a previous phone number back.

I've had my old phone number which is unassigned how do I get this number back?