Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a SIM card for my mom during her visit in Canada. She took it back to her homecountry and we didn't cancel the subscriptionI'm trying to access her account but I get to the final step and it says we're going to receive a 6-digit code in a te...
I am setup for autopay it says balance due but when I try to pay on the phone or through my public account the payment doesn’t go through says unable to process payment kindly activate my account asap I even tried with a different card and i have no...
Combined duplicate threads
HiI have the simplest plan 15$ 100 outgoing mins conada wide and unlimited incoming and text. Last week my son went to Ontario and the phone told him emergency calls only no service. We have an artfone but that shouldnt matter. Why cant he call outs...
I add on USA rooming fotr15 days yesterday but there is no service in USA or data I pay 30 $ plus tax for 10 dyes talk and SMS and 3GB datai need to fix this problem today thanks
I'm currently in the process of starting up Public Mobile subscriptions for my kids. I would prefer not to download the app on their phones since I don't want them to be able to buy extra data, etc. on my credit card. Is there a way to activate the S...
Just downloaded the app, set up the account, downloaded the esim and did the landline transfer. The esim load failed as well as adding the number to my iphone. To get back into my account it wants to confirm my identity by sending a text to the numbe...
need help to change OTP from phone number to email address
@CS_Agent hello I made a purchase a couple weeks ago but I cannot download the app (overseas phone linked to overseas subscriptions so can’t change App Store location). So I need a refund. I’ve already talked to chat support and they’ve said i need t...
Does anyone know of any way to talk to a representative to help? When i bought my daughters phone, I wasn't able to add it to my account because it said my email was already taken. So I used my email address from a company I was working for at the ti...
After Ten days my simcard didnt recive yet what should I do now PLS ...thank u
I can't receive calls or send not even my voicemail . My phone won't connect.But my text and data work. I have been with Public for over a year. Same phone. So I know it's not my phone. Please help if you can
My husband also has a Public Mobile SIM card. His phone has just died. He wants to use an older phone for the time being. But when he loaded the SIM, the phone requires the SIM code. Which is on the original SIM card box. He can't log into the Public...
Suddenly, mid-day this past week, could no longer receive or make calls. After dialing, there is a long pause of silence, then a Bing! And sometimes the message "No Mobile network available for calls" appears. I've waited this out for several days in...
I need to receive a new SIM card, Transfer a phone number from Virgin to Public and add the new number under the existing account. Please advise as soon as possible.
I received this message July 17th: Public Mobile here. Don't miss out on this limited time offer on a 4G subscription plan.Reply YES to get a 4G 40GB plan for only $29/month. Hurry, offer ends July 22nd. This offer will be added to your account and w...
Every time I try to log in to my account I ONLY get option to COMPLETE YOUR ACTIVATION???????? My account has been active for years...what gives
This is our first month with this plan. I went to login to pay my bill and it said it will text a code. My daughter says she is not receiving a code. We have resent the code multiple times. It does not come. How do I login to pay? Will my bill be ema...
I am really really really frustrated. I had to change my email to sign in as a new customer to come here to ask for HELP. I paid for my service last night, got my sim cart today and finally was able to transfer my number from Koodoo by the help of th...
I am in India right now and need the ability to receive calls and messages on my Public Mobile number while I am here.Please help.
Moved over to Koodo through winback offer couple of months ago and noticed today Public is still charging my credit card. I have no idea why since the account was closed and number was ported over to Koodo. Can a rep please assist? Thank you
Hello, I applied an e-sim card, but couldn’t download and couldn’t active on 8 August!I tried to contact support, couldn’t find a solution! And my SIM blocked, couldn’t use!i have no choice, I re-paied another one e-sim card to try again! Finally, do...
I miss places my phone at work. I can't seem to find it . Is there a way I can put a hold on my account to prevent unnecessary charges or usages. U don't want cancel or change my number or anything else. Just no outgoing calls .
Hi , my device (iPhone 11) does not support ESIM. I received a message saying, 'Phone is not ESIM compatible.' Could you please help me to get a new Sim Card? I have already paid $45. I would greatly appreciate it if you could provide a solution for ...
I entered the wrong imei # by mistake. I don't seem to be able to correct it. When I try to re-enter my phone number it says "invalid number" My account is activated with data but my phone number is still with 7-11. I've tried the chat bot but it's b...
Hello, my Public Mobile account is active and fully paid, but when people try to call me, my number does not ring the first time. Callers get an “out of service” or similar message, and they have to call multiple times before it finally goes through....
I paid for my plan last night (20$), today I bought my sim cart. I don't know how to activate it. Can somebody help me about that? Thank you in advance!
Bought the 300 minute Long distance package for $15. Still cannot call Switzerland, no matter how many variations of the number prefix I try.Help?
I created my account and my phone is active but I don't get a verification code by text and there is no option for an email code. When I try to reset my account password it says it doesn't recognize my email or phone number.
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