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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting problem

Since I ported in onSaturday, all sms, data network and even calls are not available.I created tickets and left message to cs agent, but no response yet.

Porting issue to PM from Bell

Received the SMS, answered YESData working, received email from Bell confirming porting. 16h later, no voice or smsAny idea?

Phone calls and SMS are not working

I ported my number from Roger to PM via eSIM yesterday. I am not able to get any incoming calls or SMS; only outgoing calls and cellular data are working.

Subscribing

Trying to subscribe but stuck at step 6, not receiving an sms to port number

Account was charged twice during activation

Went through the activation process last night. thing seemed to have gone well but somehow my bank account was debited twice but my public account does not reflect the same

Mobile Data Not Working After Switching to PM

I transferred from Bell to Public Mobile yesterday, but I haven’t been able to use mobile data for two days. I can’t browse the internet, use apps that require data (such as messaging apps), or scroll on Instagram. However, I do receive notifications...

Ported number from Fido to PM - sms failed

The voice side came over fine, but texting is broken. Fido says PM has to make the request again. How do I initiate that?

New account activation

Hi!I setup a new account yesterday and swapped off virgin, it was easy and I was impressed.My daughter and I both tried to setup an account for her last night for a few hours and got errors on the app (iphone - just got an error has occured) as well ...

Sim perm locked

I can't get anyone in this place to answer me, nor is the just buying a new Sim card option working. Can anyone recommend another carrier that is just as cheap but actually useful in the customer service dept

Resolved! I am trying to renew my subscription for my number

Hello I am trying to renew my subscription, and I need my old phone number. Please help me. I received a promotion code WINBACK120 and its not working.

Transfer phone number

I have completed the transfer of phone number process last night and got to the stage that “I texted Yes to terminate my old phone number and transfer to Public Mobile”. I was asked to wait for the next step as it could take up to 5 hours. This mor...

inability to make calls

I got public mobile plan after yesterday for my phone, I opted to transfer the phone # from the old service provider. I got the SMS to initiate the transfer, but now I can’t make outgoing calls, I don't receive incoming calls on my phone

Resolved! Esim did not download, has anyone tried getting a new esim?

So I got the new plans yesterday and ported my line over, but my esim did not install properly like everyone else, and I also did not get the QR code for it. When I login through the website, it says I can't purchase another esim as I did not install...

Unable to activate new account and get 2FA number

I tried posting private messages to Customer Agent using the link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and not getting any response. Money is already taken and it is 4 days without any response. Any i...

lack of technical support or customer services for help

I have opened new account yesterday and I decided to close the account before the next bill.I have few questions and couldn't get a hold of anyone officially PM as customer services, lack of supports is huge downside.What is the steps to close the ac...

I have bought the subscription on Jan 26, 2026 and it is showing your subscription ended.

I have bought the subscription on Jan 26, 2026 and faced some challenges to activate the eSIM as I have not received any Activation email confirmation.I was in a situation where my old service provider deactivated my service and I was trying to activ...

Add referral code after signing up

I missed the section where I was supposed to enter the referral code during sign up. Is there a way to manually add the referral code from the friend that referred me after signing up?

not receiving code to initiate my new plan despite waiting fro past hour

No code , unable to start my new plan

Referral Credit

Hi, I purchased and activated my account on Jan 26, 2026 using a referral code, but the referral credit has not appeared in my account yet.Additionally, after creating my account, I shared my own referral code with a friend who signed up using it, bu...

Port In from Fizz

Tried to port in my existing number from Fizz but it is saying Account Number is wrong. Did put in the padding zero in front of the 8 digits to make it 12. Need advice on how to fix it.

No QR Activation Email - eSIM Failed - Port Successful = No Phone (please help)

Hey Folks - I'm in desperate need of support. I swapped from Rogers yesterday on an eSIM compatible phone (S21 Ultra) and ported my number. I did not receive an activation email, despite payment confirmation (receipt) and can no longer login to the a...

Resolved! Number transfer ( Port- in) error with IMEI

I attempted to transfer my Lucky Mobile number during Public Mobile eSIM activation. Since I could not find my Lucky Mobile account number at the time, I entered my phone’s IMEI instead. The eSIM activated successfully and outgoing calls work, but I ...

Can’t receive calls

Transferred from Fizz to Public Mobile, the data usage is doing fine but I can’t receive calls nor messages. Is there a number to contact the team to solve this?

Can’t get help from CS

I can’t get any response from Customer Service after almost 2 days now, even direct messaged to CS_agent, is there a phone number to get to someone from PM customer service? Thanks

eSim not activated and did't receive activation email

Hi, i have purchased and activated my service of in Jan 26. Replyed YES on transfering my number from my old service provider to public mobile and began the process of installing eSim with app.The process of activating eSim got stuck on step 6: eSim ...

PUK needed for locked sim

I'm a new customer and trying to get my phone to work. When I restart my iphone it shows a System message "SIM locked" which takes me to an "Enter PUK" screen.I'm unable to login to my account because of MFA.Any help is greatly appreciated.Thanks.

Resolved! Port error with IMEI

Hi again,So I thought my phone was transferred yesterday but discovered last night that I wasn’t able to get messages or phone calls and my old provider was still active. So I called my provider this morning and it turns out they had my old phone on ...

Porting error, I am stuck

Hi,I bought physical SIM yesterday, and chose the package and paid online. Then followed the steps to download the APP for activation, but in the end it said there is an error when I tried to transfer my number over. I am pretty sure I entered right ...

Can make outgoing calls but not incoming

I got 2 public mobile plans yesterday for 2 phones, both of them I opted to transfer the phone # from the old service provider. I got the SMS to initiate the transfer, but now I can only make outgoing calls, I don't receive incoming calls on either o...

I was charged twice when I signed up for a new account

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