Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to enter my old provider account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can slow the process so would rather not do this. Any advice would be greatly appreciated.Thank yo...
So frustrated with Public. Twice now I’ve had a huge amount of data (more than what would have lasted an entire month) disappear overnight. I have had a cell phone for 25 years and this particular phone for 5 and never had this issue until I switched...
Just changed my plan from a Can US to Can US Mex and now I have no data. The renewal date was this morning and my payment went through. I made no other changes. I’ve been with Public Mobile 10 years. I have restarted the device multiple times and rem...
Hello,I recently switched to Public mobile and since the switch, I have not been able to send or receive sms messages . Can someone please helpThanks
I also am having trouble activating my canadian phone number.
I signed up for Public Mobile yesterday. It keeps telling me invalid phone number when I enter my 10 digit Canadian phone number to complete the activation. I had previously tried to transfer my number to PC Mobile, but they were having a system issu...
Is there a way my account can have Voicmail totally disabled and never cut in? I would prefer that callers get no answer rather than the ability to leave a voicemail.
Hi! I'm still waiting on my SIM card to arrive. I was supposed to receive it on Oct 28 but haven't yet. This is unbelievable, please let me know what's going on. Thank you, Mehv
I'm thinking of switching to a new carrier at some point in the future and was wondering what would happen to my unused points? Can I redeem them all and get a credit refund if I don't have a "next bill" to be discounted? Is there a fastest way I can...
I want to cancel my account and get a plan through Telus mobility. I am finding dealing with problem over the internet is too stressful. I tried customer support phone line but wouldn’t recognize my phone number. And yet, I receive texts with the sam...
I activated my eSIM and transferred a number from Telus.I received a confirmation SMS from Telus asking to confirm I had initiated a transfer. I replied yesI received a new confirmation SMS from PM that the transfer had been complete, and to please r...
My wife and I recently signed up for Public Mobile and have a Canada/US/Mexico plan. We are now in Mexico and connected to a local network but neither of us are able to make calls - we get a 5B1 error. However, we can receive calls, can send/receive ...
My previous carrier Chatr was also on eSim. Once I activated PM, It turn on the PM eSim and turn off Chatr, so I did not get the transfer approval SMS. I have Chatr turn on now and would like you to resubmit my number transfer.
I tried to transfer my number from Fido but never received confirmation.With the same phone, different esim, I can make calls from my phone number but am receiving no phone calls or texts and am unable to text also. I cannot confirm anything that is ...
I bought a phone plan on Friday night for the Black Friday deal but my mom is also on Public Mobile and she wants me to use her referral to save, except she asked after I already paid. How can I go about doing this? Is there a way to apply the referr...
Is there a phone number? I am having a very difficult time trying to sign up my three kids cell phones plans to public mobile. I'm having one problem after another. One of the phones doesn't work, another is rejecting the esim. I can see on their...
Hi everyone,I just activated my Public Mobile account about 30 minutes ago, but I accidentally forgot to enter my friend’s referral code during the activation.Does Public Mobile support still allow adding a referral code shortly after activation?If y...
I have some trouble. I recently ported my number from Telus to Public mobile through eSIM, however it was unsucessful, now the number doesn't even work on both the old Telus SIM and eSIM. That's why I needed that new physical Public Mobile SIM card t...
I'm porting a number from Bell and activating using the PM app. It's been stuck at the "Install eSIM" step for about 20 mins. At what point should I abort this, and what can I do to install the eSIM? Device is a Google Pixel 8.
Hi , I am already 3 years with public mobile . And I am using plan with small data and small amount minutes . Can you offer something cheaper but with more data and talking minutes . Because my husband today took the some plan from Public mobile and ...
My phone was stolen, and I bought a new sim card. As soon as I inserted the new sim card in my phone, it was activated without doing anything on my part to activate it. Is this OK? Or, there could be a security problem?
I have talk and text in Mexico, but no data. I am using Telcel in Mexico. Is there a reason that I am not able to data?
I just got the public mobile 100gb Canada USA Mexico plan, I went to the states today and I could not use data unless I turned on data roaming, does this mean I need to pay for the service, I shouldn’t have to turn on data roaming unless it’s not con...
Well this is interesting. I received this pop up on the way home from work at 4pm. Not sure why I only got this at 4pm and not yesterday or the day before or even early this morning. Seems a little late in the day for this, don't you think?Anyone els...
HiI am unable to reply to the text message from FIDO about the phone number transfer, when I try to send the SMS it says "not delivered". And now the public mobile eSIM activation also failed. Please help! This is so frustrating!
Can't update credit card in website under the payment section - info will not enter. Is there a way to do it without downloading the app?
In the Public Mobile app, under the "About Public Points" -> "How to Redeem Points" -> "Redeeming on Lower Your Bill", it said "By redeeming 15 points on Lower Your Bill, you'll receive a $15 credit on your next bill". However, when I go to the Catal...
Hiii! I want to change my subscription but I have already been charged for my current one I want you select (change on renewal ) so my question is that while I wait will the monthly amount for the new plan change? It will it stay the same? Like surpr...
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