Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, My phone was totally fine an hour ago. suddenly I can't open my VM (says not registered on network). I can't call people or text. I also cannot submit a ticket. Not sure what to do. I did the airplane mode thing, I restarted my phone. I checke...
I am interested in purchasing an unlocked Samsung A17 cell phone. Will I still be able to keep my Public Mobile account?
My son recently got a new iPhone 17 Pro Max and we are trying to move his Public Mobile service over to an eSIM.We are able to log into his account on the app just fine. However, when navigating to the "Change SIM" screen, the system asks for a 2FA v...
I switched over from Fido 2 days ago and I am not getting texts. What am I supposed to do?
I’m having trouble with getting my e sim neither phone will work with messenger to verify my account need it emailed instead
I'm having trouble logging into the Public Mobile app.When I first signed up with Public Mobile, I was given a temporary phone number to activate my account and log into the app.After that, I successfully ported my original phone number to Public Mob...
I received a message that my account is suspended due to an unresolved payment issue. Found out that the contract is expired. When I go into my account to try to make a payment it tells me that a payment cannot be made at this time and to try again...
I claimed $20 out of my 41.49 points(left 21.49points unused) on May 29 to pay for June bill. But $20 credit was never applied to my June 28 payment,I was charged full $40.32 ($36 plan and tax), today I just found out all my $20 credit and left o...
Wish their was a tracking number or something, and customer service instead of AI and chatbot, it's been 2 weeks and still no sim card in the mail.
AGENT TRYING TO HELP me but my SMS DOES NOT WORK AT ALL after porting my number from LUCKY. Internet and calls work but i cannot acess my SMS or iMessage at all ! PUBLIC Agent sent me email but my account asks for sms code. ITS A NIGHTMARE !! HELP. ...
Logged in - Pasted said URL links into web page and nothing - Tried mobile and nothing - The payment section on the left side has disappeared and there is no option. I click Account and it resets to the home page and Public Mobile offers. There is no...
Unable to send Text messages. I can make calls but cannot text
I just changed my subscription plan and it's changed to post paid. I don't want post paid. I want prepaid. How do I change back to prepaid?
I tried to get a eSIM but when I try activate it says that it is not suitable for my phone and I want a refund
Dear Sir/Madam,Yesterday I renewed my subscription which has been dormant and expired since April. I just reactivated a new plan yesterday but want to use another personal number which I am porting over from Rogers instead of using the older phone nu...
I want to know why I keep getting notified that my data is at 75% usage, when each month for the past year, I have never even come close to using up data. The math discrepancy this month is 63gb (notification states 75gb, app states 12gb).and I attem...
I noticed that I have been overcharged 16.95 4 times on my credit card this month, including the original monthly charge of 20.34. Who can I talk to about this.
I have 22 dollar monthly plan. Now, want to move on 25 dollar monthly plan with 20 gb data
I am attempting to renew my subscription however a prompt comes up saying "Sorry, we're not able to process your payment at this time. Please try again later." I have tried several times.
I subscribed on public mobile yesterday. And I asked for my number to be transferred to public mobile. Since then, nothing has been done. I am still active on my previous service provider. I have tried to call public mobile customer service, its AI ...
hello please help me to unlock my iPhone SE need to unl
Hi everyone!im trying to reach someone that can help me. I transfer both my numbers into this company but something went wrong in the transfer and now none of them have service. I don’t know how to contact support, I would like to go back to my previ...
Can I get a plan for the avove from Public Mobile? If not, what do I need to do?
How do I remove the voicemail off my phone
Hello ,I changed my subscription plan same day and I was charged for the same period twice. $33 for the first one and $39 for the other. Please refund me $33 as it will be a double charge.Appreciate your help. Thank you
I went to transfer my stuff from this phone to anthor phone but it didn’t seem to transfer my phone number and my cellur data and on this phone I had an e sim and it didn’t transfer so I went and bought a new eSIM for my other phone when I go to acti...
The text message verification is failing. Please manually approve
I thought i was buying three numbers what happened? And also why did i get charged the E sim for 5 dollars? @CS_Agent
i just bought a new voucher today, after being in my pocket and sweating, i cant read the numbers what can i do now.
Warning your eSIM could not be installed. Please contact support.I swapped my number on the app and need assistance with adding the new e-sim via QR to my phone. If I need a new e-sim, no problem but please advise and send email urgently.
