Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Complete my activation please Using my old phone number
When people call my phone it says it’s not in service but I can make calls. I cannot recieve or send texts. This is a new number I just got with public
I've purchased a 2025 Moto G. Can I use the existing sim card from my Moto G7 Play that I currently use with Public Mobile or do I need a new one?thanks.
I can't find what subscription I am on
Dear Customer Support Team,I am writing to formally complain about an ongoing issue with my subscription that has remained unresolved since January.In January 2026, I changed my subscription plan. However, the new subscription has never taken effect....
Get the lead out - I cancelled my subscription at the beginning of April we're now halfway through June and I haven't seen the refund!!!!! Starting to think the Public Mobile is just a big scam!!! buyer be ware.
Sorry, error posting
i don't have access to my email account therefore i am unable to login to my public mobile account i need help!!?
Hello,I have logged in before and it worked just fine. Now when I try, it sends a confirmation text to the wrong phone number. The last 3 digits shown is completely off from my number.Admin, may you please help? Please DM me.Thanks.
I just switched to PM and everything works except sending text messages. Tried everything found online and still does not work
I have gone through the trouble shooting tips and reset network settings as the chat bot suggested. Still in SOS mode. This happens frequently. What can I do? Is this something that is often a problem with Public because I may have to switch carriers...
I am getting a message that my service has been suspended !!!!
Lost my phone now I want to get a new sim card from the store and it says my number is not found.
I switched my plan today from a $30 plan to $29 both Canada US but I forgot to add the promo code for the extra 10 g for two years. Now I don’t see the offer on my app is there anything I can do?
every single month I have an issue with resubscribing to this service, either it takes days for my data to work, or like is happening again right now I get multiple charges for a single subscription. Frustrated with creating tickets every couple week...
I'm a customer of your cell service. How can I contact support?I'm phoning from Spain but the call autoendsour user is: xxxxxxxxxxxxxxI need the last invoiceEdit by Dunkman: removed personal information
When transferring my existing number from Koodo, I encountered an error message stating the transfer failed and to contact customer support. I need assistance transferring my number and adding an additional plan to the account. Unfortunately, the Pub...
Hi, i would like to know how to check my previous Add-ons ,if there're still available or I would need to buy . I will be travelling to the US next month and would need internet for at least 7days. If I buy more add-ons how do i activate it ? and how...
Recently, a few days after I was charged for the coming month, I switched to another provider. It has been more than a month since then, but I have not received the prorated refund.There is no customer service phone number or even an email address to...
I am a new Public Mobile Subscriber. I an trying to activate my eSIM on my iPhone XS Max but I am receiving error message, ‘Unable to Activate eSIM” using the QR code.Appreciate your advice.
I am currently traveling in Hong Kong and need to keep my phone number in order to receive verification text messages from my bank.Since Public Mobile does not offer international roaming, I would like to transfer my number from Public Mobile to Kood...
I just bought a new phone and got an eSIM. My calls keep dropping and I can’t always be heard by the person on the other line. Please help
Me and my husband use the same Fido account. We both switched to PM, at least we tried. But our numbers failed to transfer and all messed up. I end up getting my husband number. And he ends up getting an unrecognized number. But he can still get call...
I have more than one email associated with my number, I cannot access my account information, chat bot suggested I set up another account and now I have two.
Hello,I have a 8GB Canada wide data plan. I am travelling to USA in the next couple of days and i am not sure what i need to do to use data in the states, I am just going for three days and not planning to use a lot. Do I have to purchase an add-on...
every time go to US come back I can not call 800 numbers, please help?
Something is very wrong with my account, I have cleared cache/cookies, tried incognito mode on two computers. Tried my cell phone app I tried switching plans to the new mexico plan I want to but now I got billed for another two months. I am on a pay ...
I dont know why I cant make calls I need help
I pay my 15 year old son’s bill. I keep getting unknown charges but can seem to find where I can talk to anyone to find out what they are. I’ve already checked the account to see if my son is adding anything on and he isn’t how do I resolvevthis
Hello my data for browsing the internet is not working keeps buffering. Tried airplane mode resetting still didn’t work. Any ideas ?
