Community

Asking me to pick a number, but I have an active public mobile account.

Hello! I’m trying to change to the 5g plans they’re offering now, but when I try to log into my app it’s asking me to select a phone number but I’ve already been texting and using my phone number for over a year? It won’t let me skip this, is this so...

How can I cancel the service?!

I created a ticket to cancel my SIM card delivery and plan as well, but no one replied!!! Can I talk to a real agent please? 

Calling while in the US

Gives message "no mobile network available 

Add a new line

I have an account with you and need to create an additional account to move my other number from another carrier to a new phone . I already found a new plan in public mobile for this new line. Please help me.

your service sucks

Hi, Your service sucks, I cant call in, I cant speak to a real agent on the chatbx  & it directs me here. I cant log in either. I have switched to a different phone company 5 days in, as my service did not work at all, nor could I log in, find a phon...

Data

Why is data used when I am on wifi 99% time

subscription questions

Is it true that I can stop my subscription for up to 90 days without losing my number? If I renew my subscription before the 90 days ends,will my new subscription start on the date that I subscript or  back to my original subscription date when I sig...

Home Phone Port Request March 06

Requested home phone to be ported to PM.  Need to know what is happening.  This is supporting an 80 senior and the landline has become deactivated.

travel to Belize

What roaming package will cover me for 2 weeks in Belize?

E sim

hi, I downloaded a new e sim, but it said that I needed to cancel my account. Is that ok? I canceled the process and now I don't have an e sim any more. Can you credit my account with 5$ again so that I can install the e sim? This is very confusing. 

Subscriber deceased

How do I cancel a subscription when the subscriber is deceased?

Support

Is it impossible to get non robotic customer service with public mobile?

Error in updating mode of payment

Would someone help me to get this done? It says not able to process request

Degraded voice connection after upgrade text?

Public mobile sent me a text the other day saying they're doing upgrades to the system and after March 17th I may lose voice connectivity. They suggest that I switched to Telus program?! I just upgraded a couple of months ago to a 5G plan with public...

Wrong phone number

I switched my 90 year old father to PM and 4 days into his service they have switched his phone number. Now his old number is “out of service”. This is a catastrophe as doctors can’t reach him. He is 90 years old and in fragile health. I submitted a ...

eSIM not compatible

I have IPhone XR trying to activate new subscription using eSIM. I enter eSIM number but it’s not compatible.

Roaming

Is there roaming in Cuba and costs ?

Please help

Ok so been with public forever with actual sim.Tried to buy a esim for second line BUT IT put the esim in however when it did this it made my usual number STOP working with a fully just paid months worth of mins and data so I am.in the middle of nowh...

Unable to login after failing to transfer number

I own a sim card and was able to setup a plan to it under my account and able to sign into my account with no issues. But when I went to transfer my existing number from Telus, I cancelled the request to do it at another time. Since then, I am unable...

Can-us-mex

I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings

Cannot log into app on mobile to activate new SIM and transfer number

I was successful only once to log into the mobile app and once there it sent me to the FINAL STEP page but I could not proceed. I logged out and then tried logging in again and the could not after that. What is with my account?

Calls blocked after making 911 call

Last night I made a 911 call to report shots fired near my house. About an hour later I noticed I had received a voicemail back from emergency services telling me they had investigated but found nothing. I had the phone in mt hand all this time and i...

Canada Mexico $29 talk text data plan

I would like to subscribe to the $29 Canada Mexico talk text and data plan. However, it seems to be limited to new clients. As a loyal long-term public mobile client it sucks to be me. Is there any way around this

During sign up Sim was accepted and when I tried to activate then they said the aim was already in u

PM wont release my number

My Public Mobile number stopped working Thursday. They could not figure out the problem and I had so many problems with them that I decided to switch to another provider. However because that number still doesn’t work I cant receive the SMS to approv...

Porting from Fizz to Public Mobile Failed

I replied "YES" to the SMS from Fizz and started the porting process last night, but it still hasn't completed by this morning. I suspect the issue might be with the account number. Fizz only provides an 8-digit account number, while Public Mobile re...

iPad no iphone

How do I get my verification code when I can’t receive a text message on my iPad with no iPhone the eSIM is working but I can’t receive the text message to go any further.

Unable to transfer existing phone number - Public Mobile does not recognize address

I am a long time user of Public Mobile and while helping a relative change over to public mobile I encountered a frustrating failure to transfer their existing phone to the new Public Mobile account due to the user interface being unable to recognize...