Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had an existing support case, Ticket #716930-967, regarding recovery of my previous phone number. A Team Manager approved a one-time exception and I was instructed to purchase a new SIM card and contact support once I received it.I received the new...
I have 5g but when away from wifi I only have lte coverage. Why?
Does your plan go up alot
I am no longer wish to receive a reply on this.
Hi, my original plan was with Fido - using eSIM.I just subscribed for a Public mobile plan via the app. I did do the Phone number transfer option during activation. I received the transfer SMS from Fido and replied YES. How do I know if it was suc...
Hi public. we initiated the porting but we were not able to get text messages because we are outside Canada . to resolve this, we contacted you to pre-approve the port but for some reason it failed again. Its likely timing where the voip service init...
Anyone facing data issue (2026-08-20)? it was working this morning but all the sudden, not able to connect. WIFI still works.I have tried:1). airplane mode and turn on data2). restart cellphone3). take out sim insertnone of them work, any idea?
For my plan the talk is working but the text does not work. Does anyone know how to fix this?
Over 2 mths ago I switched from an old 3 g phone to a newer SE (2020) iphone but I am continuing to receive texts that say the 3G service will be running out and that my current device will no longer be compatible. There is no where on my account to ...
Probably a dumb question but I don't know. Say I lost my phone or it was stolen, is there a way to lock the Sim card? It's a physical sum in my phone.Would I have to order a new sim from PM? Does this mean I would lose my number?I have a Galaxy S20 t...
new to Public mobile, data works great but cannot text although it says unlimited texting.
I just suscribed to PM but not activated my account. How do i cancel my subscription
Any suggestions would be appreciated. My A 52 Samsung has always worked well on Salt Spring. Now calls constantly cut out. We cannot rely on the service in case of an emergency. So weird.
SpoilerI got my number a day ago and I was trying to make a phone call but it said that number is not actívated on the network, what do I do?I got my number a day ago and I was trying to make a phone call but it said that number is not actívated on t...
need assistance obtaining email address. System not "behaving" as stated. Specifically, it is not showing the partial email address when attempting a reset.
When someone calls my iPhone15 it goes directly to voicemail and doesn’t ring. How do I fix this so my phone works properly?
Hi guys, I’ve received the message below from Public Mobile. But according to Google my iPhone X is VoLTE enabled. So not sure why I’ve received this message from Public Mobile. Any help is appreciated. Thanks! Public Mobile here:We're reaching out w...
I set up an account with Public Mobile but could not activate the eSIM and the site would not recognise my credit card. Now I want to delete my account, but I can’t find any way to do this. Any ideas? For other people’s reference, I then tried an...
I got the same message. Changed my phone and I am still getting the same message. I even checked the IMEI and it says its VoLTE compatible. I had the Samsung S20+ before which the IMEI says its not compatible. I have the Samsung S20FE now and th...
I’ve tried to contact Public Mobile *countless* times today and can NEVER GET A HUMAN AGENT on the chat! I just purchased a new plan and can’t even activate it because the eSIM QR Code expired! However, in the meantime, I can’t login because the site...
Been getting regular texts like this for the past couple of years about 3G no longer supported. Just today got a similar Urgent text emphasizing "you'll need to switch to a VoLTE-enable device"(?) to help continue making calls... My phone should be...
So I got a warning text message a few months ago about my old Pixel 3a device not being compatible with Public Mobile when 3G goes away in March.So i bought myself a new Pixel 10a and put my SIM card from my old phone into the new one and haven't rec...
Yup, PM is currently offering back to school "Student Plans". We have been told we can not select this option for our "Student" son who is going back to school, because it is only offered to new clients. Oh, so Student Clients can not purchase the St...
I returned home last Thursday. Swtiched out of the travel e-sim to Public but have not been able to conect. I also forgot my password and now stuck in a loop becuase new password confirmation is sent as a text message. Need urgent help
Can someone from the support team please reach out, just recieved a very concerning message and I need clarification asap.Thanks
I purchased my subscription with esim. Unfortunately, ESIM did not get activated and I've been trying everything I can to activate the Esim (resetting network, turning off original esim, etc). I tried to contact support through messaging and chat but...
I have had significant network quality issues in St. John's especially in the Waterford Valley neighbourhood. I know the cause of the outage is some fires that damaged network equipment but does anyone know when it might be restored?It has been gone ...
I tried to activate a public mobile account back in April but it would not work. It was never activated however I have been charged every month since. I am requesting a refund of a month charge of 23.86 for April May June July and August of 2026. It’...
I just transferred over to public mobile from Virgin Mobile yesterday evening thought my whole transfer of phone number has gone through but I don't think it's actually worked how do I tell my daughter tried to send me texts and they did not come thr...
I got a new iPhone and it says I need to contract carrier to set up eSIM but there is no number to contact Public Mobile. Its not letting my transfer the eSIM directly. Any steps I can take?
