Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
The current account I am using for this has the email I desire to have on my actual account (The one with my current phone plan and number). I do not know the email it is connected to nor have any amount of access to it. I need a recovery option that...
There is a problem I would like to report and solve.I can not call the new phone numbers recently when I try.How can we solve this issue? Regards,Maedeh
Hello,I’ll be travelling outside Canada from November 7 to 27. My subscription renews on November 12, so I plan to disable AutoPay and reactivate upon returning on November 27.Could a Public Mobile representative confirm whether I’ll keep my current ...
(###) ###-####Hope you are doing well. How do I pay my bill using my points rewards? There is no link to do it by myself. I hope the website is user-friendly.Thank you.
This service is interesting and it took out the royal benefits of $1/year and replaced with almost nothing. I cannot believe that they can legally do that? No one dare to stand up challenge?
I can’t seem to log in to update my billing details which means I am stuck without service. I no longer have access to my email associated with the account, and the security code is going to my old phone number which I no longer have rather than my ...
Nov 1st 8:49pm PST Trying to make my payment as it didnt renew this morning due to no funds in bank account. Keeps saying try again later in a red box. Anyone know anything about this.
The Alberta time zone stay unchanged of daylight saving time, but the time of many devices and cell phone display one hour off. Some devices corrected the time after re-start but some don't. What happened with the time zone?
Hi there.Made a big mistake unfortunately in Bolivia. I can't get into my bank (need to be able to receive a code to get in), so I bought a 40 CAD month Public Mobile package purely to be able to receive the one text. I now have learned that I can no...
When transferring my account over, I entered the wrong IMEI number. I was told I'd be contacted, but nothing yet. The chatbot has been no help. I just want to get into contact with someone.
Is anyone else as FRUSTRATED as I am about public mobiles lack of support for the basics.The phone number did not work while registering a new phone, and now I cannot do anything because it sends the 2FA to the phone, even when I try to login into th...
Hi!I just entered my IMEI number on Public Mobile to find out if my phone is compatible with the 5G network. It is not. What do I need to do now? Will I lose my service? I have until March 2027.Thank you in advance!
I submitted mail 24 hours ago, related to an issue we have had for the past three months. I can't access my wife's account and therefore am unable to resolve the no calling feature. I posted this problem again, 24 hours ago and still no response?
If I want my friend to change to public mobile but keep her same cell phone number is that possible. Also, would you just automatically cancel the provider that she is with at the present time.Do you send a sim card in the mail or can it be done rem...
Manitoba is no longer observing daylight savings time as of today. The time on my device is showing as though it did. I have to set to automatic timezone and use location. Will Public Mobile release a fix?
I recently purchased a new android tablet online and checked to see the compatibility with the Telus mobility network and the Public mobility network in rural areas of Alberta Canada and all information about the tablet said that it was compatible.I ...
Just bought a public mobile esim plan and want to port my number from Telus. Since my phone is geolocked to India I cannot install the app to complete the eSIM setup. I have the app installed in another phone but that phone is not eSIM compatible. Ho...
anyone notice the connection in Toronto is not very stable lately? like last week. it is showing 5G or 5G+, but a lot of spinning yes, I tried airplane mode, rebooted phone and tried reset network
