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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New phone eSiM transfer

it says I need to contact you guys but I’m not sure how to do that. How can I transfer my cellular plan to my new phone

Re: Updating Credit Card Information

I’m having the exact same problem. How frustrating as there is literally no one to talk to.no replies to tickets either.

Account suspended

HiI subscribed to Public Mobile in January when the deal for $20 monthly was on. The account is being used by my child and he's just told me that he's not been able to make or receive any calls since March. I logged into the account and it says "Your...

Account info missing

I changed the email on my account and when I log in it doesn’t show my plan or any account info. How do I access my account number and plan info?

US Roaming | Network Busy | Fast Busy Signal

Hey all. I posted this 2 weeks ago. It was flagged as "spam" and blocked. Received zero replies. Public Mobile support has been unable to provide a resolution. Hopefully somebody can help me out here. Thanks in advance I have a CAN / USA / MEX plan. ...

New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

my old iphone SE when transferring to my new iphone SE is showing SOS only and will only recognize my very old carrier Rogers. Should I get a new sim card? or an esim? And when i try to order the sim card it tells me my address is not the correct one...

Account appears inactive

Ive been a PM customer since 2018... Phone/plan has always worked well.. yesterday although the phone is working I do not have any data access.. I am on auto payment so that shouldn't be the problem. When I log into my account it is like I do not ha...

Re: PM - was sent a koodo sim card.

Oh wow I just got the exact same experience. Did it end up working for you? I’m just as frustrated as you right now.

SIM card invalid

Hi. I was going to try switching provider and try public mobile but when I tried finishing my activation, it said the new SIM card I received is invalid. I find it extremely hard to get an answer from anyone to help me and I’m just getting frustrated...

My Phone is dead

Hi, I am writing to request assistance with restoring my service. My previous device has suffered water damage and will no longer boot, making it impossible for me to access the eSIM or receive the SMS verification codes required to log into my accou...

Having Problems with Service/Website??

Trying to pay for my service! Need to use my phone for 2FA by midnight or will lose an account. Are you having any issues? What are you trying to do?Anyone have insight on the PM service issue?

Release Nunber

I'm trying to move my PM number to another provider. I responded yes several times nothing happened with the prompt they sent me.

No service

I can't call or text. Why?

Charged twice for P-SIMS

My husband and I have both been charged for P-Sim cards trying to replace his that has been permanently blocked. 1st was charged to my visa April 23, 2026 & his account was charged today same thing. Both generated charges and errors with no explana...

Release Phone Number

I am trying to leave public. The text they sent to which i replied yes several times does nothing. How can i get my number released

Wanting to buy a Nothing Phone (4a) Will it work on the public mobile network

Wanting to buy a Nothing Phone (4a) Will it work on the public mobile network Phone (4a) Pro | Smartphones | Nothing | CA

Add ons

I bought $15 us add on for 15 days only with call and text messages, I need to add data, how can I do it

Possible data throttling

I’ve been using public mobile for over 5 years never had an issue to this extent the last few days my data and clearly other users are having data issues and it’s evident after troubleshooting it’s an issue on the providers side this issue needs to b...

Re: Can I speak to a human ????

Horrible customer service, do not go with this company. You cannot speak to a human. They have no roaming, your phone will not work overseas, no option to pay for roaming. 1/10 recommend do not go with this provider! It shouldn't be this hard to ...

International minutes

Hi guys, I’m having trouble calling an international number in the UK. I’m from Canada. I’ve added the 300 international minutes 24 hours ago and it still says I have no minutes when I try to call the number. Can you help me with this?

PM - was sent a koodo sim card.

I signed up, got charged money on my credit card. I was sent a koodo sim card. It says my sim number is invalid. Any help i try to get it says i have to sign in every time REMEMBER ME!!!!! i tried to submit a ticket and it didnt work the chat cant ...

Re: Slow data

I have the same situation, joined Telus 5G+ service plan. No matter at home or at work, both speed 2.xx Mbps. Called technical support, the answer is the area I am in has weak 5G signal. Looks like I am paying a 4G service plan.

Data not working.

I couldn’t use data in someone house or public places. When I open websites, it’s saying Safari not connected to internet. So I can’t use my data . I used their wifi. Please back to me .Thanks

Not sending of receiving phone calls.

Hello,Within the last 24 hours or so I can only receive and send texts. I cannot call out or receive phone calls.I am at a loss as to why this is happening.Alice French

changing subscriptions

I recently changed my subscription from one that costs $25 per month to one that costs $35 per month and includes service in Mexico. I have returned from my trip and want to switch back to the cheaper plan but the $25/month plan does not show up as ...

Resolved! 1-800-788-xxxx Cannot dial the court number. Why?

1-800-788-xxxx Cannot dial the court number. Why?I saw some complains about this. Why? How to fix it? Very annoying!Thanks

A phone repeatedly calling out

Hi my phone is repeatedly calling out 580-4001 at weird hours.i googled the number it is clear it’s a spoof number but why does this company allow it, plus who pays for this? I had my simm deactivated because I couldn’t stop it and was nervous about ...

Resolved! Change to new email address

Hello. How do I change old to new email address …submit a ticket? please help

ADD-ON SERVICES

Hi there, Is your roaming service applicable in Viet Nam?

duplicated charge by previous mobile phone service provider (Freedom) and Public

We started to transfer the mobile phone services from Freedom to Public for both my cell phone and my wife's cell phone date back to Jan 25, 2026. Yesterday, I found Freedom Mobile is still charged us now. I have Called Freedom Mobile, but the Freedo...

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