Community

Incorrect 3G surcharge.

Last June, my wife got the usual notification about 3G shutdown.   She immediately bought a new phone, making sure it was on the whitelist and Volte compatible.   Every month, Public Mobile adds a $5. surcharge.  Every month we have to submit a servi...

Ported out of PM and still getting charged!

Hello,I successfully ported my number out on Sept 20. My PM account failed to close automatically because my credit card was wrongfully charged a full renewal fee on Oct 15.I can't log in to my PM account, and I can't send a private message to CS Age...

Mobile phone service

I'd like to know why Public Mobile keeps phoning my husband & I on our mobile phones when they know we don't have reliable cell service for sending & receiving texts and making & receiving phone calls.  I spent over a month earlier this year trying t...

Service shows SOS

My phone went into SOS mode. I checked my credit card and I have already paid for my monthly subscription, but the app glitched and asked me to select a new plan. I just received a 611 text saying a new PIN (9911) was successfully created, which I di...

can I cancel my number change?

I wanted to change my number and I realized it would mess up a bunch of my accounts that have my old number saved. Can I revert to my old number? Is that possible?

How to create a ticket

How do you create a ticket?

Will a 5G plan work on a regular LTE 4G phone does anyone know

Will a 5G plan work on a regular LTE 4G phone does anyone knowwill the 5G system just switch to 4G and work regularly. or will the service not work at all?Anyone know?

How do I get the $27 special that was sent to me on my phone

How do I get the special that was sent to me on my phoneI forgot to reply back by the Oct 19. Went to do it and something came up and forgot to do it yesterday. Is there somone that I can talk to to get installed. . It said to go to my account. What ...

Phone # being ported over

HelloI recently switched my phone from Public Mobile….. but in the process my e-sim was deleted and I cannot port my number over to Telus. Could you please assist with this process. Thank you,Knox 

Discount code

Referral Code sent to me not accepted when I try to subscribe 

Cannot make or receive calls, and can't send texts reliably.

First time I've seen this happen in 5 years, shows that I am connected and the bars are full, but I cannot make or receive calls reliably. Connection keeps going out. Same thing with texts. I don't know if this is a SIM issue or if it's a problem wit...

I'm un able to call 1-888 or 1-800 numbers

OPPO Find X10 Pro Max Global

Hi I am planning on buying the global version of the Oppo find x10 pro max. I want to be 100% certain that it will work with public mobile. Anyone know if it will or how to check?Thanks.

Text messages constantly marked not delivered

I have an iphone 13 mini. Issue has occurred on ios 26 and ios 27. Sending a text message to a non iphone either by MMS, SMS or RCS (i have played with settings). My phone displays a "not delivered" warning. Some messages get delivered to the recipie...

7B1

I can no longer make phone calls. I get the 7b1 error, "Your phone is not activated on the network", I have text and internet, but no phone. I have restarted. I looked at other posts, but all I got out of them was to call client care, and I don't kno...

Please help me fix my account before it is suspended.

Please read the entire post before responding.  Please don't repeat information or questions from this message in a reply.  Presumably, everybody here is literate and capable of understanding what is written here, so that's just not necessary.Right n...

Transférer my number

I transferred my phone number from Rogers to Public Mobile, and my number is now working on Public Mobile. Rogers told me to contact you. My next Rogers billing date is October 21, 2026. I need to confirm the exact date my transfer was completed so I...

iPhone won’t send texts to Androids

Everything was fine before I switched to Public. I’ve tried rebooting the phone, turning off IMessages, every suggestion that came up when I searched community notes. Any new suggestions?

Telus to Public Mobile port not working

A family members iPhone was on Telus and after days of trying finally got Telus to manually port yesterday. Now the Phone shows SOS and we don't have Public Mobile access.What options do we have?

Does a payment voucher need to be redeemed?

Please read the entire message before composing a response.  Please don't repeat the questions (or other part of this message) in your response.  I presume everybody here is literate and able to read and understand this message, so they don't need it...

Update info on profile

How long does it take to update changes made to my profile? My account still lists the old email that isn't valid anymore. 

Receiption is on and off

Not sure what went wrong. The issue starting from tonight not long ago. Mobile network shows on and off and couldn't make any phone calls.  

Outgoing calls

I m new user and facing problem because no outgoings in my esim.

Payment Info not working

I am trying to updated subscription, now not at renewal and it keeps giving me  an error unable to process payment at this time , I changed cards , and the same message. Auto renewals still working no issues

Transferring number

Hi I’m trying to transfer a 604 number and the app keeps saying it’s not a ‘Valid Canadian phone number’ when it obviously is a valid number. Doesn’t seem to be any way around this