Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

SIM card blocked

Hello,I have bought a SIM card last month and the seller did give me any information about the online registration. My plan expired on the 19th and yesterday I went to a shop to pay for a new plan since I was not able to register on the website to ma...

carmelklg by Good Citizen / Bon Citoyen
  • 85 Views
  • 7 replies
  • 0 Bravos

Calls to my number asks to enter mailbox number

All calls going to my number are being answered by the Public Voicemail system first asking to enter the language I would like to use then asking to enter a mailbox number.I attempted a reset of the voicemail password on the website but still same th...

Donb00 by Great Neighbour / Super Voisin
  • 74 Views
  • 9 replies
  • 0 Bravos

Trying to set up auto pay or register credit card

Trying to set up auto pay or register credit card. I checked with the credit card company they stated it was something on your end. Its a Canadian Tire Mastercard. Another issue is when i first signed up for your service i used my Mastercard debit wh...

becm66 by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 0 Bravos

Resolved! Service

I'm in Lindsay Ontario. When placing a call says not registered on network. When texting says no signal found for mobile networks

Boardzy by Good Citizen / Bon Citoyen
  • 140 Views
  • 12 replies
  • 0 Bravos

Resolved! Outage

Anyone else getting the message "Not registered on network" message when trying to make a call?This is happening on all our phones here, 3 of them.

Shemp by Great Neighbour / Super Voisin
  • 109 Views
  • 5 replies
  • 0 Bravos

Double charged

My credit card expired and I've entered my new card today and the credit card shows $40 charged twice in less than 2 minutes.Can you please help me? Also it prompt me to change my login in password. I did and now my account doesn't work it keeps sayi...

Andy9 by Great Neighbour / Super Voisin
  • 48 Views
  • 4 replies
  • 0 Bravos

overpayment

hello, I was looking for an option to buy MB and it turns out that I was charged 2 payments, one for 16 dollars and the other for 22, I activated my 5g to have internet and it turns out that it doesn't work, they can refund the money for the 2 purcha...

Daniela6 by Great Neighbour / Super Voisin
  • 47 Views
  • 3 replies
  • 0 Bravos

How can I use my add on data.

I consumed my monthly data limit and I have to tap my available add on data but I could not get it. Please advise.

Jonath by Good Citizen / Bon Citoyen
  • 63 Views
  • 6 replies
  • 1 Bravos

Plan change without Notification

Hi Public Mobile,Fed up with your service after three years now. My plan is a old one which had unlimited canada wide calls, unlimited international texts & 4GB of LTE data for $52. Yes i have LTE as i am old customer, suddenly my plan shows now unli...

Cellphone

I had to change my credit card and I had London Drugs notify public mobile on20May and my account was due on21 May but I keep getting messages that my account t has been suspended but it should not be

Taekosak by Great Neighbour / Super Voisin
  • 54 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Double Charged on Sign-up

I just signed up for service yesterday and when I checked my bank account this morning it shows I was charged the plan fee twice. I tried to submit a ticket the normal way but kept getting an error. Please assist asap. Thank you.

Rgrossauer by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 0 Bravos

if i stop paying can i use my bonuses

i am switching over to a new company in the next few days and i dont want to buy another full month. If i cancel my card before i am charged, can i use all my bonuses until i get my new plan?

Talaxin by Great Neighbour / Super Voisin
  • 89 Views
  • 6 replies
  • 0 Bravos

Resolved! Stolen Phone

Help, my phone was stolen and Im really not sure what to do. I cannot locate it on find my device but I have reported it stolen. Is there any way the carrier can track this for me?

Cancel Autopay

Hello, When I set up my PMobile account, Autopay was turned on automatically. However, it was stated that I could switch this off by going to my self-serve account. I've gone to the latter account, but I can't find how to cancel Autopay. How do I do ...

Dawven by Great Neighbour / Super Voisin
  • 53 Views
  • 4 replies
  • 0 Bravos

Credit card

How come it won’t show me my whole credit card number and just the beginning and the last 4 numbers why not show me the whole credit card number I’d like the whole thing to show my credit card number since it’s only me who’s using it

Dez_94 by Great Neighbour / Super Voisin
  • 63 Views
  • 5 replies
  • 0 Bravos

Plans change

i changed my plan, i got charged twice, my connection extremily slow, after 1day i cancelled my new plan and didnt get creditany way to speak to human to solve this problem please please need help

Mymistake by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 0 Bravos

About stop service

Hi there,I wanna stop the service how can I do the next step? Samuel

Samuel5 by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

Missing incoming text messages now and then

Hi team, I'm having trouble receiving incoming text messages. Randomly I'd receive some and not receive some others. No pattern really. I tried switching to a different app, but that didn't solve the problem. Any recommendation? Thank you so much.

mmarufhossain by Great Neighbour / Super Voisin
  • 140 Views
  • 12 replies
  • 0 Bravos

Can't access data

Hi folks,I still have some data in both my monthly 250MB data plan as well from 200MB additional data add-on I purchases. Yet my data usage on my mobile stated 0B and can't access the Internet anymore using my data plan. I tried resetting network on ...

CeciliaHilwan by Great Neighbour / Super Voisin
  • 56 Views
  • 3 replies
  • 0 Bravos

Resolved! used phones

hi. not sure if this is the right portal. i bought a used phone from PM a month ago and now the battery won't hold a charge. who to i contact about the warranty? thanks. bruce

bruced by Great Neighbour / Super Voisin
  • 65 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim Out of Phone

Hi I have a question. If for some reason I keep the sim out of the phone for a year or more, will it become inactive? or fI can just put it back and it will work.Thanks to all who answer. Atul

aranade1 by Great Neighbour / Super Voisin
  • 65 Views
  • 5 replies
  • 0 Bravos

Unable to verify phone number when creating a new account

Hi,I'm unable to create a new account with my phone number so I can pay the bill. I try multiple time with the 6 code they text me and when I copy paste it exactly as is, it's says: "Incorrect code. Please try again.'Any clue how to solve this? Thank...

Monica45 by Great Neighbour / Super Voisin
  • 211 Views
  • 4 replies
  • 0 Bravos