Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HelloI can't get into my original account so I created a new one. I am unable to use my phone number. I am requesting a refund due to my card being charged for a new account,
I purchased a SIM card last night and have been deducted $10 from my fund. But the process didn't get through. Please cancel and refund the money into my fund. Thank you
I am trying to text Public mobile to say yes I want to port my number but I can`t get the text to go through help only have 90 minutes and it has been about 45
I like to switch phones every now and then based on my preferences. With physical sim this is not an issue, but with esim this has become an inconvenience when it was supposed to be the opposite. Will I be charged if I transfer my esim from one phone...
I lost my phone and SIM card. My plan was not paid to date so the phone number doesn’t work for codes. I can’t login to regular pm account with email due to i cant access that email without that phone number. I’ve got a new phone And purchased new si...
I’m having trouble with my login for my account - I’ve now had to create a third account just to connect with you bc you’ve locked me out of my Jxxxxxx@gmail.com account - I’ve been trying to reset the password for three days and whenever I reset, I ...
The chat bot tells me to type "submit a ticket" and then fails to help me submit a ticket. Help!
Am I able to use my phone to make calls within the US and from the US to Canada for free with my current subscription?
i am working at getting a number transferred to Public Mobile but i can't access my account because the phone number doesn't work so I can't get my OTP by text
My credit card that you have was compromised so the bank cancelled it and issued a new one with a different number. I want to register the new card wit you. How do I do this?
Does this plan offer roaming in US, or be able to call from US to US or Canada while roaming in the US ?
I had a Public Mobile account that was put on hold due to non-payment due to a change in my credit card. The 90 day hold expired. Now I would like to resubscribe, however the subscription process will not allow me to use the same email address. C...
I cancelled My cc and forgot to update info with a different one. Now I need a 4 digit code to palale a payment and don’t have one.. any help?
Cannot Clear my Cart and cannot get to homepage..need backend support to clear cart
I recently just subscribe to a new plan and I checked my bank account and it was charged twice. How do I get a refund for the second payment?
I would like to change my subscription from $40/month to $22/ month but the options are not shown in my account. Please help
Trying to transfer my number but my account in inactive
Can't get to my inbox
Mobile data not working
I am looking to purchase a sim card for my daughter. I want a basic text and talk plan. How do I add her to my account?
See title, I can't stop the automatic payments and I've been overcharged for months. What do I do?
Please can’t add promo code PMDATA10 to my account giving me error please try again . Not working at all too many times can you correct from your side . Thanks
I currently have a $40 plan with more data than I need. I’ve never seen an offer for reducing my monthly cost. I can’t go down to a $25 plan. Is it possible
Hi, it's been more than 5 hours, and my number is isnot activated yet. The previous carrier has stopped services, and the Public Mobile eSIM is not activated. Don't know what to do.
Why are text messages being withheld for weeks or months?* This is not internet “spam” : Public Mobile’s and Telus’ terms and conditions define internet “spam” as the repeated sending of numerous messages to individual people for the purpose of selli...
Hi, I have a new phone and plan with Freedom Mobile and have been unable to fully activate my phone number with them and Freedom Mobile believes the issue may be with public mobile. Could I confirm that my phone number has ported over to Freedom Mobi...
I'm trying to switch to cheaper plans as I no longer need this much data. There are lots of plans on your website with lower rates, but as soon as I login, all of them disappear. Am I locked in with these plans because I switched to a plan with highe...
^ This is what I get on desktop.On laptop, I get this:I think...I have the add-on based on what it says on mobile, but I am curious if anyone else got this message, if they've talked to anyone at Public about it etc.
I tried to switch from fido to public mobile, but I am not sure how to do the process, now both sim are working actually but my public mobile is showing a new number, but when I switch to fido e sim my old number is still working what is actually hap...
Hello,I said yes last april 28th 2025 to a promotional offer of a 4G 10GB plan for 25$. The reply then said it would take effect on my next billing date. I see now that it never did and would like to know why and request that it be put into effect no...
