Community

Never activated my SIM + phone plan. Can I get a refund?

Hi everyone,A long time ago (September 2023), I bought a Public Mobile SIM with a three-month phone plan. However, I was never able to activate it because the process required access to the Canadian Play Store, which I didn't have, and this was never...

Quebec and Ontario solicitations. 6 per day

How to stop them.  They always use different number

Call my number and get someone else's voicemail??

I call my cell number (nonamemobile SIM), and my phone does not ring but ends up going to someone else's mailbox.  Plus, I dial my home number and it goes to voicemail.  Help.

Payment came off twice

I tried changing my subscription which worked but I had two payments come off. My old subscription and my new one. The old one was $31.50 and the other is $36.75. Would like some help please!!

Payment came of twice

I tried changing my subscription which worked but I had two payments come off. My old subscription and my new one. The old one was $31.50 and the other is $36.75. Would like some help please!!

Why do i constantly have dead zones, in both my phone service, data .I am soooo fed up with this pro

Lousy coverage

Refund

I accidentally paid twice when I changed my subscription!!

Kawartha Lakes Ice Storm 2025

Hello - can you offer an update on public mobile coverage in the Kawartha and Peterborough after the ICESTORM (March 28 - April 1).  We have very little to zero coverage (Fenelon Falls, Bobcaygeon, Peterborough).  Of course hydro is out in many place...

Not receiving calls and text!

I m not getting incoming calls and text on my new transfered public mobile

Esim

I’ve installed the eSIM into the phone using the IMEI and to my surprise it went to a different phone , now I have I have 1 phone with 2 numbers, so I deleted the eSIM , and my partner couldn’t have service anymore for days now , I’ve contacted suppo...

Removal of the 3G

Hello, I have a ZTE bladeA7P cell phone, my phone company (Fizz in Canada/owned by Videontron) tells me my phone will not work with the removal of the 3G but if I look at other companies like Telus or Virgin Mobile it says it will work. Can someone t...

No incoming or outgoing calls

For the past 2 weeks my galaxy a20 will not dial out or receive any calls.  In and out texts still works fine.  Done hard reboot etc and no changes.

Issues After Porting My Number to Public Mobile, no date, no message

Dear Public Mobile Support,I ported my phone number from Koodo to Public Mobile last night, but I am experiencing several issues:I am unable to receive 6-digit verification codes.I am not receiving any text messages.My mobile data is not working.I ha...

account number

Where is my account number?

Can’t Access Account

Hi,I have made a payment through voucher and now it’s still showing my services are suspended and now i can’t login to public mobile. It is saying you are not authorized due to security reasons.

internet problem

Internet problem in my area, many times I can't access the internet on my phone even though I have 5G, I can't open pages or Facebook. I have a Samsung S25 Ultra.

Transfer number

When I try to transfer my PM phone number to my new phone the PM website and app say it is not a valid Canadian phone number.

Error in transferring number now no cell service

Hi there,I switched to Public and in the waiting period to transfer over my phone number a message popped up saying “error in transferring number “ and now I have no cell service.please help.Emily

Returning Canadian needs a data plan for three

I will be returning to Canada in mid-June and need to set up data for three adults.  My daughter, lives in Toronto, has a data plan under my cousin's family plan. She will be moving out and must continue using her phone number with a new plan, under ...

Reverting a phone number transfer

I tried to port my old number to Public Mobile (which failed/is stuck since my older number didn't have an active plan). Now my Public Mobile account/app shows that old phone number. But now I don’t want the old phone number anymore and just want to ...

New account activation

I am trying to login to my new account for the first time. I just activated the sim card. I get the 2FA notification that an sms message will be sent to my current phone number but I am not receiving any sms. I don't think the sms is working?

Made payment to account with a discontinued phone number by mistake

A few months ago, I changed my phone number.  Today, I logged in to the account with that old number by mistake.  I made a payment to change the type of subscription to the old number instead of my current (new) one.  How can I get that payment refun...

I want to reduce the number of rings before voicemail

Help! Fix IMEI number

I am trying to port my phone number. I registered an account with Public but missed one digit on my IMEI number. I don't know how to get this fixed. Can someone help me???