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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26037 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37856 Views
  • 185 replies
  • 29 Bravos

Resolved! My phone number is being held hostage

I'm activated an account with a competitor and was leaving with a fairly good impression of Public but I'm having a hard time transferring my phone number off Public Mobile. - 80 hours ago a request was made by the other phone company to transfer my ...

BahKoo by Good Citizen / Bon Citoyen
  • 281 Views
  • 12 replies
  • 0 Bravos

Texts not working after number transfer

I transfered my number from Virgin to Public about 30 hours ago but texts are still not incoming or outgoing. I'm able to make and receive calls on the correct number but text are just not working. I use texts for a lot of verifications so really nee...

BexLig by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

Subscription / activation

I did sign up for new service and waiting for my SIM card to ship. Would my 30 days service begin from when I activate the sim card or the day I made the payment Nov 30th? 

Telech by Good Citizen / Bon Citoyen
  • 574 Views
  • 11 replies
  • 0 Bravos

sim card cost

Because of the postal strike i thought it best to get a sim card.  The telus retailer charged $10.00.   The black friday showed $5 for sim card pickup of deliver.  So why did telus charge $19 plus tax.   the black friday advertisement does not say if...

Rising1000 by Great Neighbour / Super Voisin
  • 94 Views
  • 5 replies
  • 0 Bravos

Stuck Port

Hi, I'm having the same issue as others where I can't receive calls or SMS's after trying to port my number from Virgin. Can someone DM me the contact info to get this resolved? Much appreciated.FYI, I did receive the port confirmation SMS from Virgi...

kwondoan by Great Neighbour / Super Voisin
  • 85 Views
  • 2 replies
  • 0 Bravos

Something went wrong with activation

I am at the final stage of activation, but it says something went wrong with activation. Asked CS_agent as advised, but no answers!!Tried to get a ticket, but the page shows ‘blank’ with ‘done’ on the top right only.How can I contact a representative...

Vanessa11 by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Picked up SIM at store and Accidentally Place order for SIM

Picked up SIM at store and Accidentally Place order for SIMHello PM Member's,I am new with PM Community in proccess of Porting from Chatr to Public Mobile. I have purchase SIM at Local Store and Accidentally added new SIM and completed transaction fo...

Tulsi by Great Neighbour / Super Voisin
  • 135 Views
  • 7 replies
  • 1 Bravos

Number transfer

To make it short. I have no network with PM, tried chatting with cs_agent, the issue is not resolved.Now I asked cs_agent to accept the transfer to a new provider for me (because I can't accept myself, I do not have network with PM), and this is the ...

Vanno by Great Neighbour / Super Voisin
  • 111 Views
  • 6 replies
  • 0 Bravos

cancel account

Hi Public Mobile Team,I want to cancel my subscription account with Public Mobility right away today,But I don't see any way to cancel in the browser screen, please let me know how can I cancel my account with you,Many thanks,Hai Le

Hai_Le by Great Neighbour / Super Voisin
  • 96 Views
  • 3 replies
  • 0 Bravos

Account records

I have upgraded my service subscription from Basic Canada all included to the $29.00 Canada USA Mexico plan. My credit card was charged with the new subscription plan but I see no change in my Account. How do I ge Public Mobile to correct this mistak...

Espageddy1 by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 0 Bravos

changing phone number

Hello.I have moved to another province and would like to change my phone number. Do I need to purchase a new sim card to do that ?

na_fa by Great Neighbour / Super Voisin
  • 55 Views
  • 2 replies
  • 0 Bravos

Number Transfer

好。我刚刚将 esim 从响铃转移到下午. 我回复了关于响铃转移消息的“是”. 但现在我的响铃仍然处于活动状态. 我的手机可以拨打电话,但无法接收消息. 我需要打电话给你铃来取消我的服务吗?或者转移不成功?

Sharon24 by Great Neighbour / Super Voisin
  • 62 Views
  • 1 replies
  • 0 Bravos

Number Transfer

It has been hours since my previous service provider confirmed my number was approved to be transferred. How will I know that it successfully has been? If it ends up taking longer than 5 hours, who can I get in contact with? 

App support

My app is not letting me get past the window to activate my sim card, which hasn't arrived due to the postal strike. It's been a couple of weeks . So I'm being charged for a service that hasn't been activated yet and I can't order a different sim or ...

Nini1 by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

How can I transfer my Public Mobile number to another provider

I want to transfer my public mobile number to another provider - Bell Mobility. I completed the request at Bell and I was suppose to receive a text message from Public, max 90 minutes after, confirming my request to change. 24 hours later, I haven't ...

PMV by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

Call cannot be completed message for no reason

Hi, I am getting a "call cannot be completed" message even though I haven't made a call. I listen to the message and then sometime later I get another message. If I don't check the message, I don't get anymore messages. This has been happening for mo...

Dan72 by Great Neighbour / Super Voisin
  • 63 Views
  • 3 replies
  • 2 Bravos

Alternate Number is a problem

I have just submitted another ticket for this same issue. I first tried to get this resolved in July - it is now Dec and it hasn't been resolved.The Alternate phone number I was forced to choose during my original sign-up process with Public Mobile, ...

katbrandon by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 0 Bravos

Connectivity issues

I have connective issues and I have done all instructions to fix it up such as turn off/turn on my cell , reset the network in the setting but my cell still is not able to connect to Public mobile network. I checked my account and my subscription is ...

jhvr by Great Neighbour / Super Voisin
  • 61 Views
  • 1 replies
  • 0 Bravos

Esim bought and deleted, what else?

I bought it yesterday , and it has no signal.I tried to delete it and now im no longer able to redownload it. Money wasted and i got nothing now. the agent just said they cant do anything? 

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yiggfh by Great Neighbour / Super Voisin
  • 79 Views
  • 4 replies
  • 0 Bravos

Phone # switched to husbands

HiMy phone # is now my husbands. How do I switch it back to mine? My phone was stolen. So I have a new phone and I got a new sim card.  All my data is on the phone but it is his phone#. 

Gennyredman by Great Neighbour / Super Voisin
  • 66 Views
  • 3 replies
  • 0 Bravos
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