Community

Delivery of mynew SIM card to my house

Good day, I ordered a SIM card last week but it has not delivered as of yet, can you confirm if it has been shipped?

Plan vs minutes

My monthly plan renews tomorrow. I have a free 12 month 10 GB data and enough points for 500 minutes. If I don't renew my plan can I add the 500 minutes and use my fee 10 GB data otherwise I would never need the promo data. 

Where do I add a code you sent me for free gb

view my cell number

Where can I view my cell number?

Switched to Public mobile three days ago can't receive any sms or calls

Hello. Have switched to public mobile from chatr. I have approved the release from my old provider. Now I cannot send or receive any text messages. I can call, but can't receive any calls. Only my data seems working fine. What should I do? I erased a...

I need my pin reset

Credit card expired and payment didn’t go through. Services cancelled despite updating pay information. Now can’t get in and don’t know my four digit pin. Can I get help with reset ? 

Incoming calls going directly to voicemail – Public Mobile line issue

Hello, I need help with an issue on my Public Mobile line.I am unable to receive any incoming calls. When someone calls my Canadian Public Mobile number, the call does not reach my phone at all — my iPhone never rings. Instead, callers are immediatel...

Have a problem filling ticket about 3G added to bill, but phone isn't 3G any more

We had an older phone, 3G.We received a message that there will be a charge, if we use 3G.We have changed our physical phone. It isn't 3G any longer. But we were charged $5 extra this month.Help

PUK CODE

My service is on SOS and wont turn back on until I put in my PUK Code @

Internet not working despite WI-FI button being on (green)

In my settings, it says it's WI-FI NOT CONNECTED and when I click on the WI-FI button, the slide over is green. ?No internet connection when I click on Amazon.

Payment issue

My account is suspended and it won’t allow me to make a payment. Has this happened to anyone else? I don’t know what to do to fix it 

VoLTE - Umidigi G100 Compatibility

How do I get my Umidigi G100 phone volte-enabled on Public Mobile? It runs Android 14 and is 4G LTE capable.

Data never worked after the third day

Hello,i signed up for public mobile at the recommendation of the telus store for my mom who came to visit for one month. If you look at my account i wasnt able yo use the data after the third day and i only used 2gb. Ever since the 3rd day the data n...

15GB promo code

Received offer with code.  Code is invalid.  I see this is happening to many people.  Where can we get correct codes? 

Cellular transfer issue

Hi there, I’m having trouble transferring my cellular network from an iPhone 11 to a new iPhone 17 I go through the automatic process and it says contact Public Mobile however there is nobody to contact at Public Mobile. I went to three different kio...

Please help

My account was suspended due to banking info changed when payment was needed. I am trying to reactivate my phone but it's telling me my sim card is already active. What do I do to get my phone working again? 

Subscription

My account is on auto renew, but it got suspended for non payment 

Service - Help!

Hello everyone,My service is pathetic, I live in Wellington in Prince Edward County Ontario, just south of Trenton and Belleville and cannot use my cell phone for calls or texts.  I constantly get the message "not registered on network" but every now...

Lost sim card. 2 factor verification issue

I lost my sim card. Ordered a new one. Trying to set it up, I'm getting the 2 factor verification which keeps sending the code to my number. Since I lost my previous sim card, I dont have access to my texts. It is not giving me the option to send the...

Refence number

i just subscribed and forgot to add my friend’s reference number..how can I do that now 

Need to update account to update Expired credit card

Access to my account is temporarily Suspended as I didn’t update my expired credit card. I can’t get into my account to update the expiration date. Is there a help number to call to reactivate account? It’s temporary suspended for the last week.

Cancelled my Public Mobile service, but I’m still being charged and can’t access my accounts

Hello,I have two Public Mobile accounts:647-656-0568437-344-4190I cancelled both services some time ago because I no longer use the SIM cards. However, Public Mobile is still charging my credit card.I do not know which of these two accounts the charg...

Need help with TikTok LIVE on mobile data

 Hi everyone,I’m having a strange issue with TikTok. Regular TikTok videos play perfectly on my mobile data, but whenever I join a TikTok LIVE, the video stays frozen or paused while the comments continue to update. As soon as I connect to Wi-Fi, the...