Community

I need a puk2 code

I am using a cellular modem Sierra Wireless em7455 for my internet connection, and it is currently in a pin2  lock state. I have reached the limit of my pin2 attempts and need the puk2 code to unlock the SIM and reset the security

How to top up using a US credit card?

I’m currently visiting down in the US for a few months and I’m needing to top up my account in the next few days. I don’t have a Canadian card to use while I’m down here but I would like to use a US credit card. The page where you would update your c...

cancel my plan

how do i cancel my plan it hasn't been working for months

Login to App

I have the same issue I cant seem to use the app i have to login to the website. I never bothered reaching out because I find it almost impossible to reach someone. Sorry if that doesn't help you much, but the website works fine for me. The app seems...

used free offer then also charged

I used 10 gb free data offer of pmdata but charged 27.25$ . So how i can cancel that offer and get money back 

Unable to make phone calls

Ever since I have switched to this service, I have not been able to receive or make phone calls. Data is thankfully working fine and so is text, but phone calls are not. It has been about a week since I have switched over.

void sim card

after a long trip from Asia, I reinsert public mobile sim card into my phone, it just won't work, even I reinsert it several time.

Promo code for 10g data revoked?

I’m on a plan that is $32/mo and received the promo code. When I entered it, it activated immediately, only for it to be revoked an hour later saying I’m not eligible for the promotion? I’ve been on this plan for over a year now, and it’s greater tha...

temporary suspension

If I let the account go into suspension for 2 months and reactivate it later, will I permanently lose my “50% off for 24 months” promotion?

Just switched from Roger’s - cannot make calls no service

I have tried all the troubleshooting and I have reset the network all these things and I cannot call out. Both my wife and I switched over and hers is on SOS. We did the eSIM the network says none and the carrier says Roger’s. We did get the text/sms...

$5 usage increase despite being on 4G plan?

On May 12th, I received a text that claimed my device was using Public Mobile's 3G network, and that my monthly bill will increase from $18 to $23. However, my device (Samsung Galaxy A70) is a 4G LTE device, and my current subscription is for 1GB dat...

Esim Activation

I'm switching to Public and I tried to activate my esim and it wasn't working. I thought it was bc I didn't have enough room on my phone so I cleared some room and tried again. Now it says that I've tried to activate it too many times and to contact ...

1 800

I can’t make toll free calls, I have restarted my phone and it still won’t work. How can I fix this?

Problem with sim card activation

Hello,I just ordered a Public Mobile plan with the physical card. I saw that the website say that the card will arrive in one or two business days. After talking to a customer service, they say that it will actually take seven to ten business days. I...

Mobile data not working

Where is the post Megathread: Public Mobile Data Issues (Community Subscription Update)???? Was it deleted? I'm still having issues with by mobile data! 

Suspended account for non payment on Autopay

I have autopay on my account . It should have taken payment out today, it didn't. My card is current and is the same card that they allowed me to use to reopen the account. I go to customer service and all I am getting is AI answers that are not help...

I am a existing customer and when I try to login the page coming to select the subscription plan? Ho

Porting my number

Hi I’m interested in moving over to your service,  can you please check if my pc mobile can be ported.  i tried with freedom mobile, they couldn’t port it  ***Message edited by CS_Agent to comply with the Community terms of service.

Koodo offer $24 for 10G data plan

An offer to the Koodo plan of $24 for 10G data plan appeared on the overview page.  I redeemed the offer with code to the Koodo offer $24 for 10G data plan but nothing happened.  No offer was provided.

Switching Back to Public Mobile

A couple of months ago, I switched from Public Mobile to Telus as my then current plan with Public Mobile was to be discontinued.  I did not realize until after the change was made that it did not include any data.  I wish to switch back to Public Mo...

Internet connection

I am paying for Internet through public mobile however I am unable to connect to Internet for the past two weeks. Please advise. Thanks

Monthly Promo Discount not applied

I had a promo discount that was 50% off the normal plan price. Today, I had an automated payment issue that prevented it from going through and now my service is suspended. Now telephone banking says I owe the full amount. Please help me ASAP as I ne...

Data not working on esim

Anyone have issues activating the data on a new ESim? Call & texts work, but not the data. 

Service issues.

I live in PEC, Ontario. Paid monthly bill in full amount but can't make a call or use data. I use my phone alot and this service hasn't been working at all this month. I didn't really have alot of issues before. Very disappointed. No help either. Thi...

Change of Email address

I have tried to change my email address from xxxx@xxxx.ca to xxxxxxx@gmail.com. PM tells me it has been done but nothing is visibly recorded.