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Forum Posts

strange things in plan usage

Hi I went on-line to find some other information but got distracted by something in plan usage. There was a huge list of outgoing SMSs, most going to 7723, none of which I sent. Also on Jan 18 there were 3 calls to 1(778) 581-4001, none of which I ma...

derekc by Good Citizen / Bon Citoyen
  • 111 Views
  • 4 replies
  • 0 Bravos

Resolved! Error code 837

I'm trying to sign up and I keep getting error code 837. Anyone know what that code represents? Thanks.

wmuir by Great Neighbour / Super Voisin
  • 142 Views
  • 8 replies
  • 1 Bravos

Cannot receive incoming calls. Missed the tow Truck

Please help, I’ve been using my public mobile number for two years and the majority the time I do not receive my incoming calls. I saw a post that said to message the MOD to have them refresh the network? I have not transferred from another device pr...

SuzanneFar by New in Town / Nouveau en Ville
  • 132 Views
  • 4 replies
  • 0 Bravos

Resolved! Typo and entered the wrong IMEI when transferring number.

Managed to enter the wrong IMEI and now the transfer of my phone number is stalled. No way to correct from my end as far as I can see from the text message sent to my old phone. Can I re-submit the phone transfer details somehow? Transferring from 7-...

CICPUB by Great Neighbour / Super Voisin
  • 142 Views
  • 8 replies
  • 0 Bravos

CAN'T DO A PAYMENT

Hello, I have got an error, that my number is suspended and I should reactivate my account by pay, but, when I tried to pay, I have got a message: "Oops, something went wrong, please try again". And I don't know what to do, because I need my number n...

joludyaster by Good Citizen / Bon Citoyen
  • 179 Views
  • 14 replies
  • 0 Bravos

Resolved! How may one use only part of accounts available funds?

How may one use only part of accounts available funds?Is it possible to select only a portion of available funds and the balance by credit card on file? For example if one has a $40 plan and has $100 of available funds may only $20 of the funds be se...

Tsawwassen by Great Citizen / Super Citoyen
  • 133 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer a friend

Just curious to see how many referrals people have on here. I'm having a hard time to get people to use my referal code (I might need a better sales pitch haha).

WolverineCaz by Great Citizen / Super Citoyen
  • 188 Views
  • 11 replies
  • 2 Bravos

Password will not reset

Tried reseting my password and it all me all the steps but at the end it won’t allow it to change it gives me a message of your error? What the use of a reset if it doesn’t work?

darinmain-67 by Good Citizen / Bon Citoyen
  • 135 Views
  • 10 replies
  • 1 Bravos

Switch plan lost my loyalty and AutoPay reward

Hi there,I have switched from 3G to 4G plan since the end of last year. However, it seems that I lost my reward (Loyalty $3/month and $2/month) after that. I thought it shouldn't be like that. Anyone know what reason causes that?Thank you very much!-...

hanming by Good Citizen / Bon Citoyen
  • 274 Views
  • 14 replies
  • 1 Bravos

Resolved! Account De-Activated?

When I tried to make a phone call today, I immediatly got a message saying "You are unable to make a phone call because you do not have an active account with Public Mobile"I have always paid my bills with auto-pay-Public Mobile has always just taken...

mjohnn075 by Good Citizen / Bon Citoyen
  • 249 Views
  • 17 replies
  • 1 Bravos

Terrible long distance quality

So I bought the 1000 minutes US add on. In the morning I called the US government for an issue. The quality of the phone call was so terrible, with lag, random loud noises, random disconnections... it was like calling someone on a submarine at the ot...

foneguy by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 1 Bravos

Resolved! Renew SIM card

I had an account with PM. In February 2020 I went to Thailand for three months. I ended up staying almost three years. After three months in Thailand I stopped paying my cell phone as I wasn’t using it. I’ve tried logging into my account but am unsuc...

Card by Good Citizen / Bon Citoyen
  • 131 Views
  • 4 replies
  • 0 Bravos

Resolved! Incorrect Plan

I took advantage of the Black Friday 15gb deal for $40 monthly. It was showing correctly on my account last I checked. I just got a 95% data usage text which was surprising and can now see I’m somehow only getting 5gb instead of the 15gb I’m paying f...

sydneytetford by Great Neighbour / Super Voisin
  • 165 Views
  • 7 replies
  • 0 Bravos

Resolved! Unused SIM card

Hi, a few months ago I bought a SIM card from Public Mobile for my daughter with the intent to get her a cell phone service plan with Public Mobile. In the end, her father bought her a cell phone plan with another service provider. So, I have an unus...

gmaude by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 0 Bravos

Fast fast please puk code

Can I please get a mod to give me a puk code phones locked cause I stupidly put a sim pin on my phone because I was trying to top up my balance and when 611 asked for my pin I didn’t know what they were talking about and when I saw that setting I tho...

Peepoo by Great Neighbour / Super Voisin
  • 177 Views
  • 9 replies
  • 0 Bravos

change my email

I would like to change my email address on my account.  How 

Susieq23 by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 1 Bravos

Account, phone, SIM card

Can I take the Sim card out of my iPhone, and put it into an old, flip phone, keeping the same number

patbun316 by Great Neighbour / Super Voisin
  • 186 Views
  • 6 replies
  • 1 Bravos

credit card not working

I am trying to activate a sim card and received the following message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)

mcamp by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 0 Bravos

no phone service

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

ron11 by Great Neighbour / Super Voisin
  • 169 Views
  • 6 replies
  • 0 Bravos

Resolved! AutoPay

Signed up in May 2022 and was told that I would get a credit each month for doing itmisled by counter agent it seemsresolution?

Unable to port number from Telus

Hello, I am unable to port my number from Telus I get a notification saying phone number unable to port. I have attempted to speak to SIMon but the page will not open.

Have I lost my discount?

Got a new bank card and forgot to update autopay so account was deactivated this morning, entered new card and account is back up and running but I had to pay the full $55 instead of the usual $35 ($20 discount). Have I lost the $20 discount?

Justjory by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 0 Bravos