Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New subscription esim didn’t activate ordered SIM card it arrived todaycant activate cause our public mobile wants us to authenticate with the 6-digit code it is sending to this phone number but the phone number never got activated. Also can’t contac...
Hello!Here is my story: 5 months prior, I got a 2nd sim for myself since i needed a second number. 1 month later i did not need that number, so i stopped paying Public Mobile. Now, I'm looking to port my main number into public mobile. I checked to s...
Had this issue with the old phone (LG G8x), was told by PM/Telus tech that it was due to old phones and lack of bands, upgraded to Samsung S24, but still unable to do three way calls.
Hi, I didn't get any notification about the price increase as I was overseas and you don't have coverage there. You have already cancelled the loyalty discount. Usually the plans can't change for the existing accounts. Does it mean that you can chan...
my cellphone data is off and i cannot turn it on.k
Hello.I’m planning to travel to South Korea. Will I be able to use roaming there? For example, I need to receive SMS verification codes, such as CIBC text messages or authentication messages from government websites.
Purchased esim yesterday, transferred existing number.Here's what I tried:Installed esim but the number wouldn't activateDeleted esimUsed QR code in email but it doesn't workCan't login to the app because everclear uses my phone number that is now in...
I manage my mother's account because she doesn't have a computer. We recently had a problem with her debit card which is used for her auto pay on Public Mobile but no longer works so now her phone doesn't work. I need to log into her account to add a...
HELP! I bought the $35 usa canada mexico plan but accidentally selected physical SIM and I dont need physical SIM I need an ESIM because my new iphone 17 doesnt even take a physical SIM. PLEASE HELP. I need my order canceled or swapped to ESIM so I c...
I can't believe I'm even bothering posting this. Summary: Started out with a 15 day US Add-On, text, phone, data. That worked. Next, bought the 30 day Add-on and that worked until it dropped the phone out about 20 days in. spent days with CS and...
I got purchase confirmation but no eSIM.i asked customer service they say they can’t generate eSIM for me. Need to buy physical SIM. i legit joined because of their free eSIM deal
Hi I am trying to Download my eSIM and it will. It work. I have tried scanning the QR code from the email 3 times and it won’t work
Hi, my data is not working after a port-in from Rogers. Everything else is working and I alredy reste all network setting , swith my sim physical card and reboot my phone and verify and reste APN setting. The carrier is the latest version. I don’t kn...
after changing my plan to more internet, i havent any service in internet anymore. can you help me please and figuare it out, whats wrong? thanks
I tried to transfer a phone number from Bell and it came up invalid
Hi,my current subscription is $35 for 15GB with "Promo: $5 credit - 24 months (Promo Cycle: 3/24)"I just switched to $35 for 60GB which will be effective in next renewal, I found that the 24-month promo is gone, while there're still 21 months left fo...
After 24 hours of subscribing And confirming with my previous carrier that my number can be transferred, I still cannot send SMS messages. I can call and use data without my Wi-Fi on. In settings, my eSIM is on my old physical Sim card from my previo...
Hi, me and a family member have subscriptions for a dif carrier, the account is in my name.Can the both of us transfer numbers to Public? If yes, must both Public accounts be in my name?
Hi,I found in some stores there's a good plan $29 for 20GB, my current plan is $35 for 15GB, the store told me they cannot update my plan, but suggested that I can register a new account then transfer my existing number.I don't want to make such comp...
Everytime that I log in to access my account to fix a problem, I get redirected to the main page automatically. Do you want your customers to have access to their accounts? Now I cannot even sent a message to you. Do you really care about your custom...
I just subscribed to a US Can Mexico 5G plan of $35 for 20 Gb 250 intl. calling minutes. I used a promo code that got me $5 off for next 24 months. So I am paying $30 after that promo code. Now, in the PM app, I see a better plan which is offering 60...
Trying to talk with CS_agent and providing information for sim card activation when I get this message and can't proceed any further. Why.....why is this even a possibility for a service that is chat only based? Tried resetting browser, deleting coo...
Hello, I would like to continue using public mobile but need a new account number along with new phone number and sim card. Like to start afresh.....how can i do all of that online?Regards, Amit
My phone number is currently under a Telus Mobility account that includes other members of my family. If I was to do a number transfer, it reports that I "Authorize... the cancellation of my account with my previous service provider." Does that mean ...
I have switched to another provider and I got charged today same day I changed my service, as i didn’t know it was autopay, so i am looking for a refund that i got charged today for unused service. Thank you
Had some issues when activating eSIM on my phone. Tried redo everything but the old QR code doesnt work anymore. Theres a popup say your eSIM could not be installed please contactr support. I understand its black friday season all agents probably sup...
Never had this problem before…all off a sudden, today, I receive a notification that my plan didn’t renew, as they didn’t receive payment! I HAVE AUTOMATIC PAYMENTS!!! There was money in my account and just in case there ever isn’t, I have overdraf...
I am trying to subscribe but it’s giving me only 1 option for pricing, the $50 for 80 GB. I would like to avail the black friday deal, $40 for 70GB
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