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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

terrible reception

people cannot hear me when i call them. also, data and service coverage is very spotty in my area. It's getting worse. Is there a way to improve this or do I need to switch carriers?

Payment issue

I was charged my monthly Public Mobile payment on the same day on July 25th that I ported my number to Koodo. Since my Public Mobile service ended that day, I would like to request a refund of the payment, or a one-time goodwill credit/refund. My pho...

Add-ons

Can I get coverage on vacationing in Scotland

eSIM not compatible

I just recently purchased the 50 dollar plan went through everything good and fine put the IMEI everything was good, go to download the app and now it says eSIM not compatible, I’ve tried everything can someone help?

I want to delete my account

I thought i closed and deleted my account 2 years ago, just got notification I changed password which was not me. I got back in, and now would like to delete as we no longer have the number associated with this account nor have I paid for anything.

Travelling to the US

I wanna know if my plan includes travelling to the US or is there an additional charge while I’m there?

Request to Reactivate Phone Service

Hello,I recently had to replace my credit card because it had been compromised. As a result, my payment information needs to be updated.I no longer have access to the app on my phone. My phone number is 1-905-xxx-xxxx, and I would like to reactivate ...

returns

I wish to return my sim for refund

Resolved! Number not in service

Hi,I have an auto renewal but my friend tried to phone and it said number not in service. Hope it was a glitch and can be resolved.Ann

International Student from Singapore, no Canada Card for Payment

Hi, I wanted to sign up for a public mobile esim plan with a local number but being an international student, my payment was not accepted as they are internationally issued cards. Is there any workaround for this?

Number Transfer issue.

@I moved to PM on Aug 07 th , 2026. After few days, I turn off the bell as primary in my iphone after going to iphone setting and use primary number as PM. yesterday, I cane to know that on my PM the incoming is no longer active and i was not receivi...

Can’t log in

I cannot get into my account because I cannot get into my email to reset the password. I need to add my new email to the account so I can make a payment. Please help. My old email is [email protected]. My new email is [email protected]

subscription change but phone not working in usa

Hi AllI changed my plan to include usa as of 8/11 but phone not working in usaI rebooted, have data and wifi on as well as roaming. Any suggestions. I'm paying but don't have service.Thanks

Resolved! To port in a phone number, do I really need an alternate phone # on my old provider's account?

According to this article https://www.publicmobile.ca/en/get-help/articles/transfer-your-number, to port in my number from another provider (in my case, Koodo) I need to provide for my "Alternate Contact Phone Number" for the Koodo account. As far as...

I can't access the internet after I renewed my subscription

I renewed my Subscription yesterday I can't receive messages

Lost Phone - Now Have a Replacement I need to Set up

I lost my phone (in the ocean) so when I try to log in to my account, I cannot receive the confirmation code. I have since gotten a replacement phone and could use some help to set it up under my active plan.

SMS not working after simcard deactivated for 5wks

I was away in Europe for 5wks. I disabled my simcard as I had to remove it. I've reinstalled and phonecalls work but texts do not. I have validated imessage is configured to use my phone number and done network reset with no success. I've read t...

Email address to contact public mobile

I have some concerns and am trying to contact public mobile, but I can't find their email address

Phishing Attempt

Hi Monica or Carlos (or anone else helping),I have received the following message from Public Mobile:-------------------------------------------------------Public Mobile HereYou requested to recover the email address connected to your Public Mobile a...

Data not working

I just switched from freedom mobile to public mobile and now my data doesn’t work. What should I do?

Resolved! SIM Card Order Shipping Address

I recently helped a family member switch over to PM. I ran into a bit of a problem when trying to order her SIM card. The address field will start providing auto completed options as you try to type in the street address. Unfortunately it refused to ...

Question about the Plans

How long is the current limited time offer going on for? Specifically the $50/m plan with 175GB of data.

Resolved! US ROAMING NOT WORKING

Hello I arrived in the US yesterday, and purchased the roaming + call for 15 days. calling is working but the data won’t. Am i supposed to do something on my end? please help!!!

Resolved! Mobile phone app is not allowing me to go past the LAST STEP ACTIVATE YOUR SIM

You took my money but will not allow me to finalize the transfer to Public Mobile. I have (pixel mobile phone.The VPN has been deactivated.I am not able to get past the LAST STEP PAGE After repeated attempts to log into the Public Mobile account.I I...

Resolved! New iPhone - how to retain phone number?

I've just purchased an iPhone 16e and would like to retain my current phone number (old phone is iPhone8). I understand I need a QR code from Public Mobile to do this but don't know how to obtain one. Can you assist, please?

Resolved! RENEWING

I keep getting a message to try later when I am trying to pay and renew my subscription for 2 days now please make it work

New account - unable to link physical sim

Hi - I just created a new account but somehow was not asked for my physical Sim number. how do I add it now? when I try to go in my account and change de SIM card, it sends an authentication to my new cell number which I don’t yet have access. wha...

Resolved! Requesting Official Thread in the Announcement Section - Re: 3G fee

Hello @DR_PM I would like to officially request something in the Official Announcement section regarding the 3G fee and everything about it and why people are being charged for it so we, as a community helping Public Mobile's customers, can refer cus...

Billing issues

I have just received a note that you are charging me $40 instead $35 again, It happen since two months ago

Invited phone number - Unable to Transfer My Koodo Number to Public Mobile

Hi,I’m trying to transfer my phone number from Koodo to Public Mobile, but I’ve been unable to complete the process. I’ve spent the past two hours trying every possible solution without success.The chatbot says:“To transfer your existing phone numbe...

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