Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I’d lost the phone that my sim was on. I also got a new cc but forgot it was on this account. Updated payment method but it keeps saying payment failed. Everything in relation to the card is the same including address and name.I’m trying to also g...
How can this supposed 5G network have such ridiculously slow speeds?Youtube videos keep buffering, web pages stall when loading. I continually have to toggle in and out of airplane mode to get things going again.Last speed test was under 2 mbps downl...
Is anyone else absolutely sick of Telus spamming our inboxes trying to trick us into ruining our phone plans? I keep getting these pathetic "exclusive migration offers" begging me to switch from Public Mobile over to Koodo, and it is a total joke. Th...
Voice mail stopped sending me alerts. So I never know I have messages. Any suggestions? Notifications are turned on.
My credit on file was lost and I had to wait for the new credit arrived. While waiting, it happened to be my end of billing cycle. My subscription was on hold. What should I do to resume the service after I update my new credit card info?
I log into my account and which tabs do I click to get to take money off my visa debit?
My fried has bough iphone in china with iCloud account location is China, unable to dowload public mobile app on his iphone, I help him using web to registed his physical SIM card and paid for his choices plan. Now can I put his SIM card to his phon...
Hello there! I have a plan with 40$/month with 60Gb of data. But today I don't need a lot of data because I'm working from home. I would like to switch to a subscription 30$/month with 35GB. In my account, I don't have any options to find this plan, ...
I also received a promotional email today for a new Koodo plan with 50 GB for $30, but I don't see it when I log in on the website. I'm not sure if you successfully switched.
Do you know if the Public Mobile network and Frequency still the same as the Telus Network?Thanks
I can’t remove the SIM card because it’s an eSIM for Public Mobile on my phone
How do i unsubscribe?
Is anyone having issues using the BOTIM app to call using Public Mobile? I seem to have problems. When I am on wifi I dont have issues, but on Data with Public Mobile!
Hi there, so I'm trying to transfer my ESim from my One Plus 11 to my One Plus 12.I tried going to transfer esim, scanned the QR code on my old device. But was told to contact my Public Mobile. Can I do it through the community too and are you able t...
I have the cheapest plan right now and want to get a plan with more data. I'm going round and round, signing in choosing the plan then it says I already have an account and it goes back to the plan I have, again and again. What am I doing wrong?
I am trying to sign up for a phone plan & the page for payment information won't accept any info in the required spaces for card # etc..
I am having the same issue. Just bought the iPhone 18 pro max and the app opened in Maintanence mode... I tried deleting the app, reseting the phone and re-downloading with no success.
I am located in downtown Vancouver. I’ve had public mobile for years with no issues. Over the past month or two my coverage has suddenly dropped to 2-3 bars (more often at 2 bars) most of the time, making my calls drop or audio buffer on calls. I’ve ...
I got a new iPhone yesterday and tried to get the new eSIM on it but when I try it takes me to the public mobile app which has been down for at least 24hrs. The app works on my old phone but not on my new one. Super frustrating to get in touch with c...
Can my payment date please be a manual one or the payment date changed to the first of month. My pension is never on the same date.
my credit card had been deducted twice on Sept 28
Is anyone else having problems to use the app in the iOS devices?It shows the app is under maintenance mode since Saturday
Last June, my wife got the usual notification about 3G shutdown. She immediately bought a new phone, making sure it was on the whitelist and Volte compatible. Every month, Public Mobile adds a $5. surcharge. Every month we have to submit a servi...
if I request a phone No. change , is it free , how about my exsit remaing data package and phone mins ? is there anyting extra , anything change ? I have to do after I change my current PM phone no. ?
Hello,I successfully ported my number out on Sept 20. My PM account failed to close automatically because my credit card was wrongfully charged a full renewal fee on Oct 15.I can't log in to my PM account, and I can't send a private message to CS Age...
I'd like to know why Public Mobile keeps phoning my husband & I on our mobile phones when they know we don't have reliable cell service for sending & receiving texts and making & receiving phone calls. I spent over a month earlier this year trying t...
My phone went into SOS mode. I checked my credit card and I have already paid for my monthly subscription, but the app glitched and asked me to select a new plan. I just received a 611 text saying a new PIN (9911) was successfully created, which I di...
I wanted to change my number and I realized it would mess up a bunch of my accounts that have my old number saved. Can I revert to my old number? Is that possible?
How do you create a ticket?
Will a 5G plan work on a regular LTE 4G phone does anyone knowwill the 5G system just switch to 4G and work regularly. or will the service not work at all?Anyone know?
