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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

This is horrible

Never-ending loops of error messages and nonsense. What a horrific experience so far. I signed up 2 days ago but yeah it didn't work. Like everyone else apparently. Took my money, no functions like calls or texting working.

Phone number transfer

i have issue when transffering my phone number from Fizz, it didnt come through and no one contact me. fizz said my acount is still activate on their end and my new number at PM i dont know if that succeed or not. Can someonw help me?

PLEASE HELP

I just created an account with PM. I supplied my old phone number which has been transferred from lucky mobile to public mobile. For some reason the esim is not downloading to my phone, I have used esims before so know my phone is compatible. The QR ...

I got stuck on step 6, "SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR

Hi there, I installed the app, tried to activate my subscription and got stuck on step 6; -"SUBSCRIPTION NOT ACTIVATED" -SOMETHING DIDN'T GO RIGHT WHILE ACTIVATING YOUR SUBSCRIPTION,CONTACT CUSTOMER SUPPORT AGENT-Please help.Thank you. Abby Yeap

Notified re ; Reached maximum number changes

So I recently subscribed for another month, thinking I would be able to change my number again. But after I subscribed, I went to Change the number and was told I’ve reach the maximum times allowed to change my number. I want to cancel my plan and ge...

Sim card

I have to get a new one cause I broke phone and I now have and old second phone with new sim card and I want to set it up with same phone number adn dont know how to do it

Activation Failing

I recently ported my number from Fizz, but the activation on Public Mobile is failing. I’m seeing an “activation failed” message and the eSIM cannot be installed. Could you please help?

Making International Calls

Hi,I have international balance. But I do not know how much it is? I need help to make an international call.

new promos?

why on earth is it always just for new activations? im getting tired of this loyalty means nothing

Porting Support Number

HeyTried and thought I successfully ported from Fizz to Public Mobile for the new deal. Got all the text and email confirmations last night confirming the number being ported from Fizz, and then woke up to no subscription when checking the Public Mob...

New sign up last night

Was setting up new 20$ 60gb plan but when I got into the app it’s asked me to resubscribe cause the payment failed. I was charged 20$ + tax two times. Now it says I’m on the 40$ plan and 40$ is due next month. My other household member also subscribe...

The referral code I used to sign up did not successfully register

The referral code I used to sign up did not successfully register to this account it appears. I signed up using my friend's referral code, 9QS0MB. They did not get notifications that I have successfully signed up using their code either. Is it possib...

Resolved! Transfer phone number from Fizz

Hi, I requested the phone number transfer From Fizz to Public Mobile and replied YES to a confirmation text from Fizz. A few minutes later I received a message from Public Mobile saying: "Hey, it's Public Mobile. We are having trouble transferring y...

subscription not activated

complete payment, downloaded app, followed all instructions but subscription not activated as of now. Tried all means but no solution. Client service chat wait for two hours and the lady just said she cannot help then ended chat. I need full refun...

Reinstate old number

So it appears that my request to transfer a number from Koodo for a new line got really messed up by me. Seem to have transferred the number to my existing account. Existing Public Mobile account shows a temp interim number. Have called Koodo and got...

Resolved! Porting Assisstance

Like everyone else, I signed up for the deal and ported my number from Fido. I responded YES to the text asking if I wanted to port, but later got a text from Public Mobile saying I never responded to that request. If I respond with 1 no new text c...

Not getting some verification codes

I get some verification codes but not all. Seeking assistance. Been a customer for many years.

Resolved! Need Customer Support Agents to support for activation and transfer phone number

I could not activate my plan through the app. I contacted the customer agent online with a reply: I kindly ask you to contact a Customer Support Agent (formerly called Moderator) in order to help you with the activation issue! I would be more than h...

New ESIM please! Help!

Hello, I just referred a friend and helped him to subscribe to a new plan, but I accidentally installed the esim to my phone, can the support team please deactivate the current esim and re-issue a new one please?Thank you, waiting online here

$20

I was not aware that plan price keeps increasing once you change and cannot get back nor I had dreams to check community post before changing so please skip all these conversations and come to point on how or what are others ways for me to get back m...

getting multiple numbers on 1 account

Is it possible? Can I get same deal (50% off) if I activate 2,3 subscriptions using single account/profile?

Did anyone get a "Incorrect Account SMS" when transferring number

Has anyone gotten a SMS from Public Mobile saying there's having trouble transferring your number due to an incorrect account number? I added 0000 to the front of my Fizz account to initiate the transfer but am not sure why this is happening....

PLEASE HELP!

I ported my number by replying YES to previous carrier. Activation failed in the app during the activation step.Now my number has changed in the app. I can't change it back to my old number as it says it's not a valid mobile number.I have no service ...

Ported 24 hours ago - still no data

Succesfully ported from fizz yesterday lunchtime.Fizz disconnected and my Public line can take calls and text.I've been through the troubleshooting with the AI Bot - checked all the settings, turned off the phone etc. and then did a reset of network ...

Resolved! Will I get the message?

I’m now waiting for the sim card which I bought, and it said it will arrive in 7 business days, so once it arrived, will I received email to tell me it arrived or not?

Resolved! I can't send or receive messages

I just ported to Public Mobile today and I can't send or receive text messages. Please help!

Issue with activation

I'm trying to activate one of the new offers (Canada-US-Mexico, 5G, 60GB -- $40/mo with 50% off for 2 years)When I log in. I'm immediately taken to a screen that says "Let's Complete your activation" -- But in the details, it's showing a different pl...

E-sim activated, PM account showig data use, but have no cell service

My PM esim seems to be activated (after several tries), and my PM account shows that I have used some data, but I have no cell service. My old provider has cut off service because I said "Yes" when the asked if I wanted to port my service to PM, but ...

Resolved! Need to restart porting

Hi, I missed responding YES to porting approval from my previous carrier. Please restart the porting process. Thanks.

Not able to contact support

I just ported my number to Public and the service is mot working. The chatbot keeps redirecting me to the ticket page which is mot letting me submit the ticket. Now that I can’t submit a ticket, how do I reach out to support? I don’t have my number w...

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