Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
With the new rewards rather than $ off our monthly bill, what happened to our loyalty reward of $1/year of membership?
I'm going to the states for a few days in a couple weeks and was wondering will I need to buy a US Roaming add on? I have this currently showing under my add ons, will that work for using my phone in the US? As you can see I haven't used them before...
I put my Sim card in my phone but my data isn’t working, could you advise?
Recently (July 13, 2024), I changed my subscription from $25/mo to $19/mo. Since we are going to a cruise next month, I am thinking of changing it again to $34/mo plan with 50GB within US and Canada instead of buying an add-on of US data roaming for ...
I have been waiting over 24 hours for my number to be ported. Agent called and confirmed the IME number was correct and other company confirmed request with them but needed more time. That was yesterday and I still have no message from the other ca...
What is the difference, if any, between the Canada/US 50 gb 5g plan for $34 and the Canada only 50 gb 5g plan for the same price? Why would someone choose the Canada only plan?
I'm trying to set up a new account and port a number from Koodo. At the moment, PM won't even let me sign in (have tried on app and on computer). It sends me an email with a confirmation code, but when the code is entered, the app resets, and I get...
Hi, I signed up and paid for a subscription and sim card on July 13th, 2024. Unfortunately, i haven't received any communication or anything since then after my ID was verified and accepted. What do I do about this? My email still says "processing" i...
Hi guys, I don’t use a lot of data. I want to lower my subscription from $29/ month for 40GB to the promotional $22 for 6GB. The $22 won’t show up on the app and my account won’t let me switch to it. Help!
Does this plan can be used to call and use data within US and teritory e.g. Puerto Rico?
My Pixel phone on Public Mobile shows 5G coverage in all the areas I normally travel to around Vancouver and Richmond in my weekly routine - except for my home area in central Richmond, which remains stubbornly stuck at LTE. I can go a few blocks in ...
I ported over from Fido to Public yesterday. Sometimes when someone tries to call me it's silent on their end and the don't hear any ringing. It shows up like a normal call on my end, but I don't hear anything either. This has happened a few times to...
Hi all,New customer here! Trying to purchase a phone plan with an e-sim but am unsuccessful regardless of credit card that I use. I even used the credit card my partner successfully got a plan with, but it doesn’t work for me. Whatever I do, I’m stuc...
Hi,I have paid for a subscription (confirmed in email) but when I install app and go through process of picking number etc., it gets stuck on step 6, "subscription not activated".Any suggestions?Thanks,
We can't reach each other in the same room
This account shows usage of my 250 mb of vs the 5 gb add on with an expiry. Makes sense that the freebie (5 gb) won’t be used until my 250 mb has been used up. The SIM is in a ZTE box that has no option to use data. Any advise from ZTE users?
I cannot know what plan I am on and cannot cancel it please help. I was on this plan for many years and now I need to cancel it.
It says it can't process my payment at the moment. What can I do?
I left public as I was in an area with only Rogers offering acceptable service. Public offered me an “exclusive offer” of 15 public points if I resubscribe to any plan $21+ which I did. when can I expect to see these points in my account? I activated...
Network problems today?Very very slow. 130 kps. Toronto.
Hello. Could you please confirm whether you've used or recycled this number? Because I have been receiving calls and messages both on iMessage and SnapChat, or even Amazon, and they were all addressed the same as "Celine." It has been creeping me out...
I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message
My texts are not going through? I sent messages to someones phone it looks like it went through and nothing they are not receiving it. Anyone know the issue?
Hi, I only have 7 minutes left in my plan and I need to make some phone calls. My subscription renews in a couple of days but I need to make the phone calls today, how can I change my renewal date to today?
I purchased a 15-day 250MB US Data add-on for a trip to the US. Although the speed and service was mostly fine, I encountered two major problems.The usage metre in the "Add-Ons Usage" section did not update for days on end. For about one week after...
Are referrals no longer available?When I click on the personal referral link in my PM account I get a short note "copied" but then when I paste that into the referral field of a new account for my wife it says "invalid referral code"What I see pasted...
Hi All,Can someone highlight how to accumulate points as a public mobile client factoring in all the recent updates? For instance, does community contribution still add points, and if so, how? Thanks
Hi all,I have 2 phones with 2 different public mobile numbers. My new phone can take eSIM. Can I get an eSIM for the second phone and port that phone number to the new phone? If so, how?Thanks
I had to create a community account with my current email. I am trying to access my account but it keeps sending links to an email that can no longer be accessed as it had been closed due to hacking. I need to change my email for my account to my cur...
RCS support was a major thing that made me want to try out the iOS 18 beta, but I didn’t realize it was a carrier-by-carrier thing for support. Is there any way to activate it on a Public Mobile plan?
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