Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I would like to cancel the subscription change that is scheduled to take effect next billing cycle. I want to remain on my current subscription plan.My current plan does not appear in the available subscription list, but I do not want any changes mad...
I need to speak to someone the chat bot sucks and I am so angry
this is not working. I'm going to need a refund after wasting so much time trying to get and activation.
I currently have an active phone number/account with Public using an eSIM. I'd like to switch to a physical SIM. When I go to the physical SIM order page it sounds like it's going to start a new plan for me if I order one. Can I order and use one wit...
Hello PM community,I use a OnePlus 8 Pro device, as well as my family and have been with PM since last year April 2025. Today, I received a text message from PM that my device uses their 3G network and am subject to an additional $5 if I don't upgrad...
I just received a text from Public about 3G devices incurring an extra $5 charge. I have a brand new Google Pixel 9 and I don't see any reason why I would get charged. Do i have to call in and try to figure this all out, or are there others that have...
Hello, I just received a message that I’m going to charge 5$ more because of my device that uses 3G, I’m not sure why because I’m using 5G data on my phone & I don’t really understand the extra charge!
I will be switching phone companies, do I need to do anything if I am bringing my phone number to a new service company?
I recently converted some of my rewards to credits to be applied to my upcoming bill. I would now also like to change my subscription with the next cycle. Can someone please confirm if my bill credits will remain and be applied to the new subscriptio...
My phone number is compromised I was able toMy phone and phone number were compromised due to a theft/security incident. I still have access to my Public Mobile account and urgently need assistance restoring my number onto my new device via eSIM.I pr...
My plan is showing consistent data usage when I am not using my mobile or its data.
I need to make payment for my son and I only have his mobile numberI want to use my credit I card
Hi! Could anyone share a referral code so I can sign up agiain. I used to be with public mobile and now that I'm back in the country I had problems resigning up, so I can't access my previous plan unfortunately. Would be appreciated if anyone could h...
can anyone suggest how i can get some help i noticed that my services were not working tried to sign in created a new password and still cant sign in i noticed they did not take out automatic payment may 1 now i cant even log in i have contacted cust...
I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM. I Got 2 texts: "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our...
My credit card was compromised and I had to get it re-issued. On the payment date Public Mobile failed to charge the old card and just blocked data and calls on the account without any warnings. I changed my credit card to a working one, however the ...
I am writing to request a refund for a double charge on my account today. My subscription renewal failed this morning because my original payment method was rejected. I updated my payment information, but the "Pay Now" button was not visible in the m...
Bought new phone and eSIM. Never got QR code and can’t activate my eSIM .
So old phone died. Bought a new one. Cannot purchase from Google play as it needs 2 factor auth.Cant create a New Google play account or New Gmail account both need two factor auth.Id really like to contiue to use yur services but this sucks. I cant ...
Hi I mistakenly purchased USA adds on today infact I already had Canada, USA Mexico roaming in my current subscription plan. Is their a possibility you can cancel my USA adds on ? Because that add on already applied but I haven't using it and alr...
Duplicated thread
I want to port my Bell number into my existing PM account and replace my current number. How do I do this without creating a second line?
How do I change the email associated with my account?
I keep getting the error “something went wrong. Please try again later”I’ve reset my password, deleted and re downloaded the app, updated my phone. Nothing works. I can only log in on the browser
When I signed up with PM, I obtained a new number from PM then I transferred previous number from koodo.All working good, except when PM sends me texts to login to my PM account, it sends codes to my original number what PM gave me at the beginning. ...
Is anyone else experiencing an issue where the first outgoing call is cut off immediately, but the second attempt connects without any problems?It doesn't happen every time, but it’s frequent enough to be frustrating. Let me know if there is a fix fo...
I have switched my phone back and forth between 5G and LTE and I get significantly faster speeds from LTE. I switched to public as it advertised 5G for a decent price. I made sure my address is in the coverage zone on the public mobile app. I just ha...
Hi, I’ve already requested the number transfer multiple times and replied YES to the authorization text each time. The transfer still isn’t successful. I still can’t properly receive calls/texts. Could you please check the port status and escalate it...
