Community

Unable to receive calls

strange things in plan usage

Hi I went on-line to find some other information but got distracted by something in plan usage. There was a huge list of outgoing SMSs, most going to 7723, none of which I sent. Also on Jan 18 there were 3 calls to 1(778) 581-4001, none of which I ma...

Cannot receive incoming calls. Missed the tow Truck

Please help, I’ve been using my public mobile number for two years and the majority the time I do not receive my incoming calls. I saw a post that said to message the MOD to have them refresh the network? I have not transferred from another device pr...

CAN'T DO A PAYMENT

Hello, I have got an error, that my number is suspended and I should reactivate my account by pay, but, when I tried to pay, I have got a message: "Oops, something went wrong, please try again". And I don't know what to do, because I need my number n...

Password will not reset

Tried reseting my password and it all me all the steps but at the end it won’t allow it to change it gives me a message of your error? What the use of a reset if it doesn’t work?

Switch plan lost my loyalty and AutoPay reward

Hi there,I have switched from 3G to 4G plan since the end of last year. However, it seems that I lost my reward (Loyalty $3/month and $2/month) after that. I thought it shouldn't be like that. Anyone know what reason causes that?Thank you very much!-...

Terrible long distance quality

So I bought the 1000 minutes US add on. In the morning I called the US government for an issue. The quality of the phone call was so terrible, with lag, random loud noises, random disconnections... it was like calling someone on a submarine at the ot...

Fast fast please puk code

Can I please get a mod to give me a puk code phones locked cause I stupidly put a sim pin on my phone because I was trying to top up my balance and when 611 asked for my pin I didn’t know what they were talking about and when I saw that setting I tho...

change my email

I would like to change my email address on my account.  How 

activation

how to active 

Adding my friends referral code

I’m new in the past two month, got someone referral code wondering how do I add their code to my account?

Account, phone, SIM card

Can I take the Sim card out of my iPhone, and put it into an old, flip phone, keeping the same number

Need to set up "My Account"

Need assistance in setting up "My Account" for autopay. Created community account. What next steps are needed?

credit card not working

I am trying to activate a sim card and received the following message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)

no phone service

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

Unable to port number from Telus

Hello, I am unable to port my number from Telus I get a notification saying phone number unable to port. I have attempted to speak to SIMon but the page will not open.

Have I lost my discount?

Got a new bank card and forgot to update autopay so account was deactivated this morning, entered new card and account is back up and running but I had to pay the full $55 instead of the usual $35 ($20 discount). Have I lost the $20 discount?