Community

It's been 14 hrs and my number from rogers has still not been ported, I can just can't receive calls

Inaccurate warning re 75% data used up

Should I be concerned if I got a text message falsely saying: “Public Mobile here. You have used 75% of the high speed data included in your service. Go to My Account at https://selfserve.publicmobile.ca for more options.”When I log into my account, ...

Porting Issue

My number was ported from Lucky Mobile to Public Mobile using eSIM. Outgoing calls and mobile data work, but incoming calls do not reach my phone and go to an automated voicemail system instead. Lucky Mobile service is already inactive, so the port a...

eSim QR code

How can I have my eSim's QR code resent to my email. My Android phone has my old public mobile number in its MyPhone settings. Is it possible to have an email of the QR code resent?Thank you

Transfer cell number

If you are making monthly payments for your phone can you still switch from Telus to pm?

Incoming calls are failing

Hi Y'all,I’m experiencing an issue where my incoming calls are not going through properly. Most of the time, the call drops before my phone even rings. The person calling me usually has to try 3 to 4 times before the call finally connects and rings o...

not received sim card yet

Hi. Is there a tracking number or anyway to know what is going on with my sim card? Thank you

Charged extra

I was charged extra because of the '30-day 3G Usage Price Increase, $5.00'. My mobile phone is 4G-supported. Please resolve the issue. 

Transferring number from old provider

I have done everything that I was asked to do to transfer number from old provider but they have not sent me a code   I have been waiting 15 hours. I must be doing something wrong I need help 

Porting issues

I am having an issue porting my phone number. Previous provider states my number is still transferable even it’s inactive.  Please help me porting my number again.  

trouble with payment

I have tried for 2 days to get my payment through.  My payment method has not changed and everything looks good but public mobile sent me a text saying my account is on hold for payment.  They say to update my payment details.   My info has not chang...

Cancel Subscription

I am trying to cancel my son's subscription as his father bought him a new phone with a new number, but i can't log in to do so as it asks to send a code to a number we can no longer access before it will confirm me to log in. Please advise.

Transferring Phone Number

Transferring Phone Number from Fido to Public Mobile. I missed the 90 min window to transfer process. I Have requested SMS message but haven't received any. 

Data

I have been with Public for.a while now, and have enrolled, automatically , in a $24 plan + $5.00 to use the 4G.I wanted $29 plan with more data. Yesterday there was an offer of 25G for $25.which had more data. Idk what plan to chose, and apparently ...

Transfer old number

Hello gang … I am unable to switch over to Public Mobile unless and get a knew number ?? I was with Bell until this morning, I was released after answering yes to a text I received . Has anyone else had this issue ? 

referral

I referred someone today and they are now signed up with Public Mobile, will it show that somewhere 

Can My Old Number Be Recovered?

Hello,My Public Mobile phone number stopped working after my payment method expired.The last payment was made on February 9, 2026.My phone now shows No Service and calls to my number say that the number is not in service.Can my old phone number be re...

Pause my account for two months

Hello guys, I need help about pausing my account. I will be travelling outside Canada for about two months and would like to temporarily stop my phone service during that time.I have a few questions:If I unsubscribe and then resubscribe two months la...

eSIM

How do I get eSIM switched to new phone 

Data

Why can i not get access to my data in which I am paying for 

Update Mailing Address

Did you ever figure out how to change your mailing address?  I cannot figure out how to change mine....

Lost account information.

Hello,I need help with getting account information.I lost my account number and the email account connected to it.I have the phone and number only.

Reduce plan

I would like to reduce my plan from the $40/ month to the $25/ month. This doesn't appear as an option., though there are plenty available to increase my amount. I don't call US or Mexico... ever. I don't use that much data. I don't need to pay the e...

Missed, dropped calls

I’m having an ongoing frustrating problem with calls not getting through and no record of recent calls when people say they have called. Messages are sometimes able to be left. Also, my outgoing calls also often won’t go through. When they do, they a...

Porting Issue

Porting number from Public Mobile xxx xxx xxxxx to Roger’s Mobile (by replying “yes” to confirm the number transfer text message). After which the temporary phone number xxx xxx xxxx was assigned. The transfer to Roger’s Mobile was successful,  the n...

Transfer my cell number

How to transfer my cell number from Telus?

Calling out

I just Switched to PM from Bell and I can only call numbers that have already called me, if I try to call a number that has not previously called me it instantly says call failed.

Unable to change/update email address

I have been using my work email for years for my public mobile account.  Each time I try to change it to my personal Gmail account it gives me an error stating there's already an account associated with that email.  I have no other accounts besides t...