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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unable to access account

Could any mod please send me PM in regards to my account. It was set up at walmart but the rep did not provide me with further account info so i cannot access it at this time. Website says that the email that it was set up with does not exist.

Number no longer working for receiving calls and texts.

So I got my phone number transfered and a new simcard set up at wallmart the other day. However, i have since noticed that I am no longer recieving calls and texts, I can call other people and my data is working but thats it. It was about 5 days ago ...

Transfer number

I tried to transfer my previous number but it says they are unable to transfer it... WHAT CAN I DO??

Resolved! Activated Sim and account, next steps?

Sorry, just trying to make sure I make zero mistakes. Are my next steps to insert the PM sim, and then change the apn settings? I haven't ported over my old number yet. Will changing the apn settings affect the bell sim?

Horrible customer service

My plan stopped working after a renewal and plan switch. Getting "you do not have a long distance add-on" when trying to make a call. I contacted the Moderator three days ago, then followed up a day ago. Complete silence. Full ignore. There is no oth...

Trying to check plan and change plan but keep getting error "opps something went wrong"

Trying to check plan and change plan but I keep getting error "opps something went wrong please log out and log in again" I have done that 3 times, and I still canada get it to work. Public mobile really needs to work on their self service site if th...

Resolved! PLEASE REMOVE

CONTACTED PLEASE REMOVE

Resolved! Edmonton Windermere London Drugs

Just wanted to give a shout out to the Edmonton Windermere London Drugs for the great customer service. They made the tranfer over painless. Cheers, Murco

Reactivating plan but getting 'Your account has already enough balance'

I just got back from 3 month trip And I am reactivating my plan which is due to expire on Nov 6th If I don't make a payment. But I can't make a payment and this is how 'make a payment' window looks like (see current plan: $0.00): What do I do?

URGENT - Voucher is not working, payment is due

@CS_Agent Hi there, I bought a $10 voucher online and I tried top it up and didn't work. I contacted them and they contact you and they email me back that you replied them and told that Public mobile has recharged it to my number but I can't still se...

Resolved! Does PM Sim work in iPad

Considering in purchasing a used iPad 2nd generation. Wondering if a regular phone PM Sim would work in iPad for data.

Invalid Email Address on PM Online Sim Store

I just wanted to point out that the "Contact us" email address on the order confirmation page is [email protected]

Plan appears in "My Plan", not in "Overview", Phone NOT working ?

@CS_Agent Hi, I made a post yesterday and sent a private message, with no success. My phone still isn't working. I have confirmed that it was an error on Public Mobile's side, and not in fact my phone. I tried my SIM card in three different phones ...

Please help to port my number from Telus

Hello Can you help me to finish my porting process from my telus to PM ?my PM sim card number is : 8912230000*********, and the number I am trying to port: 4********2 Edited by ShawnC to remove completed SIM and phone numbers for privacy

Resolved! Credit card denied

Anybody have an idea why my Visa card keeps getting declined ? My bank says it's all good from their end it's that Public is not accepting it. Does it matter that my Public address is diferent than my Visa address ? Still waiting on a reply from a ...

Resolved! Alternate Phone Number?

Good morning, I'm signing up today and need to know what to put in the alternate phone field in the activation portal. I've attached an image, it's marked with a red asterisk which muct be filled in. The phone I'm porting is my only number. Any ideas...

Resolved! Wasting Money Reversal Plan

Back up your monthly bottom dollar by doing this idea. I just took my $45 monthly plan which had 5.5gb data down to a $35 monthly 1gb data plan, with all the other bells and whistles such as unlimited Canada-wide calling, unlimited international text...

Resolved! Got double charged on my credit card by public mobile. What to do?

Hi, I got double charged on my prepaid credit card by public mobile when i was adding funds to re-new my plan. How do I go about to get it fixed as there is no customer service line to call? I'd rather not have to go through my credit card.... Thank...

Phone issues

Hi i just hooked up my phone from Chatr to public mobile. I ported my number from chatr and ever since then I haven't been able to receive text messages or phone calls it just goes to voicemail. Ive tried taking my sim card out and restarting and sti...

Retail perks

I got a SIM from The Mobile Shop 12 days ago and thought that there was a deal that they would give me a free card and do the signup stuff for me. Of course, when I got there, they thought they were pretty wonderful just selling me the SIM. I said "n...

No Service

Just wondering if the moderators are picky about who they serve? @Syed_S @CS_Agent Because I've noticed some people, who actually sent a request at about the same time or little later than me, and had their issues resolved. I on the other hand am s...

Resolved! Cell service

Hi. I’m in Alberta I’m wondering how the cell service is with pm in northern AB. AND BC.

Resolved! SIM cards at wallmart

Hi. Why does wallmart not want to sell SIM cards unless they hook the phone up for you? My friend got a SIM card in the mail and he hooked his phone up no problem. Why is wallmart like this?

Paid for my plan ; Lost my data ?

Hey all, I was away for 2 months and just paid for my plan. I only have 1GB but that's fine by me. Yesterday I was using my phone on my way back from the airport and it worked fine. Today, I changed my phone to a different unlocked phone, so I put t...

Call rejected

Every time my wife calls me her number gets rejected..I tried all tricks such as clearing her number from the rejected list and even turning off the reject mode process. Perhaps this is something to do with the sim memory. My phone is LG 3. Can som...

Plan mess up

Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month and the phone number I had with Rogers that ...

Resolved! Can't make calls or texts on new phone?

I just put my new PM nano sim card into my new Samsung s6 phone. I'm a long time PM customer so just did the switch and entered my new Sim card number and it said change was successful.. but when I try to send texts or make calls it keeps saying Not ...

Reset billing cycle

I am almost out of data and would like to restart my billing cycle so my data resets. I was told this is possible but can not find a way to do it, I can only switch to a new expensive plan. How can I reset my data as soon as possible?

Need SIM in spite of postal strike?

If you can come to west Mississauga, I have spare SIMs. Contact me by private message; Private Messages - viewing and creating. Of course, just as I clicked Post I remembered all the retail partners have them. Geritol time!

Cancel service and then reactivate - can I use the same SIM?

Hello! I got my mom a moto G5 and is on a $20 a month plan. She does not like the phone. So, I want to cancel her public mobile plan for a couple of months while I save to buy her an older iphone. The question is, can I then reactive her account and...

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