11-17-2018 07:48 PM - edited 01-05-2022 02:31 AM
I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.
Dale
Solved! Go to Solution.
02-02-2019 06:54 AM
thx that worked
01-16-2019 07:14 PM
@chowe wrote:i dont have those fields on my phone
@chowe do you need help? you're going to have to give us more details if you do.
01-16-2019 06:10 PM
i dont have those fields on my phone
11-17-2018 09:34 PM
@DataWest wrote:Setting the APN which was missing has resolved the problem, thanks.
Happy to have helped!
11-17-2018 09:07 PM
As well I still use a Samsung Note 2, works good.
11-17-2018 09:05 PM
Setting the APN which was missing has resolved the problem, thanks.
11-17-2018 09:05 PM
@DataWest do you have an lg phone? They often require a network setting reset or a factory reset. Network setting reset can help with other phones as well.
If iPhone you might need a carrier update (seperate from regular updates)
11-17-2018 08:51 PM
@DataWest What is make/model of your phone?
Ideas:
a) Try your SIM in your wife's phone to isolate the problem to the phone or your service.
b) Be sure cellular data and roaming are turned ON. Picture message/MMS require an activate data connection even though a data is not necessary.
c) Try setting your phone to 3G instead of LTE in case your phone cannot connect to the LTE network.
11-17-2018 08:50 PM - edited 11-17-2018 08:51 PM
Make sure that everything exactly matches on APN Settings including upper and lower caps, etc.
Also, might want to try network reset. If you own a LG phone, you may need a factory reset. Make sure that you backup any important infomation before factory reset.
11-17-2018 08:08 PM
Is your APN set up correctly?
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank
11-17-2018 08:02 PM - edited 11-17-2018 08:07 PM
Login to your account online.
Is your overview page showing xxx/1024 MB usage line?
where xxx is the number of MB data used.
If you don't see this data usage line, you had used all your 1GB data for the current cycle.
Check your APN setting.
https://apn-canada.gishan.net/en/apn/public-mobile
11-17-2018 08:01 PM
I no data usage on my account, has never been used and only found out because I was not home and linked to my wifi connection. My wifes phone works but its a different plan.
Data & Add-Ons | Amount Used |
1GB at 3G Speed | 0 / 1024 MB |
11-17-2018 07:58 PM - edited 11-17-2018 08:01 PM
@DataWest wrote:I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.
Dale
If you don't see an item about 1GB data in your overview page lower down then you've likely used it all up.
Your options are:
-to do an immediate plan change to a bigger data pot which would mean forfeiting the value remaining in your plan
-buy a data add-on
-do an early renewal of your plan which would need moderator assistance
-do an immediate plan change to the $10 plan and then immediate plan change back to your original plan which would cost you the extra $10 and the same as forfeiting above
11-17-2018 07:52 PM
Look closely at your data usage....is it possible you've used it up already.