Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So yea I didn’t know it was 1 email/pm account. First line is activated. Second line got glitched after submitted the CC payment info. Said to contact PM mods. I already PMed them but how long does it really take? The second sim activated says invali...
I got started with Public Mobile since August. I use $10/month plan for 50 minutes talk and 50 outgoing text, as I am not using much text and call. I also added 1GB data add on. I like its coverage, affordable cost and data that carries over to next ...
Hello I have a new phone (Ulefone Armor 2), and I can't seem to get it connected to DataIt checks in the IMEI tool, I've set up the APN, and it says I'm registered to the Public Mobile Network 4G, but still no data.Any advice?
What is the price that will be charged to me if I am travelling to the US and has the US talk roaming option. Will I be charged for receiving a text message?I can't find this info anywhere somehow
I have purchased minutes at a shoppers drug mart. I usually get them at Walmart. I have tried at least 30 times to enter the voucher numbers online and the *611 option and neither will accept the voucher numbers. Please help !!! Seems like I have was...
Hi does the data shut of once you use all your data or will it go over and charge you big time?
Hey,I just want to ask what will happen when the 40$ 4.5GB Data offer ends?Am I going to get that plan in next months or it is automatically changed to another plan?Thank you!
I Lost my Security Question and 4 digit pin. Please help.
Hi, I switched to plan with data 2 days ago, but it's not working.I have LG G4, set up APN according to apn-canada.gishan.net, rebooted - still no luck.Hi can I get data working?
I tried resetting the password but my answer to the security question was rejected until I was locked out. Can a moderator please reset my password?
On my payment history states that on September 13th, the day I registered and created my account with public mobile, I paid $10 to public mobile and that I was refunded $10 however, my credit card statement shows I was charged $10 twice on that date,...
I'm trying to get an add on, but each time I click the add on tab I get the error: Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I logged out and in, still the ...
Data not working on iphone 6/ios12.Apn sertings verified to be correctPlan includes 4gb of data that I cannot use Pleas help
With th $50 Canada / USA plan can you call from anywhere in USA to anywhere in Canada or do you require any additional add ons. Thanks
Hey guys, I used alot of data in the last 2 weeks, I still have 2 weeks to go before my plan renews, is there away to add more data? Can I cancel my current data plan and add a new plan? Any help would be great
Hi, I have the $40 4.5GB plan, but I have used more data than usual this month, I still have 2 weeks to go before plan renewal, is there anyway to add data to my plan? Can I add another $40 for 4.5GB halfway through the month? Thanks
can anybody help me. get unlock from my account intry resetting my password but not even that is working. Thank you
Hi. I tried to transfer my phone number prepayed from CHATRMOBILE to PUBLIC MOBILE and is failed. Now i can call from SIM card Public Mobile and from sim card CHATRMOBILE. But problem is what the two SIM cards have the same phone number, but not ...
Hello Public Mobile, I'm wondering if there are any plans to implement RCS for texting on Android? Also, are there any new features (eg. wifi calling, etc.) coming to the service in the imminent future? Appreciate the update
I did a factory reset on my wife's Galaxy S5, and now I can't get MMS messages to work. I entered the APN as listed on this page - https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s5 but I just can't get it to work. I've tried restar...
Activated my SIM with a new number as was stated if currently with PC Mobile or Koodo, then port number with moderators. Looks like I jumped the gun when I first read 'Up to two hours' to port. Seeing posts with 24hr+ for mods to repsond (Not their...
Hello, I activated my new SIM card yesterday around 11 pm. I got an unlocked refurbished Blackberry Curve 9360. I only want to use talk and text, not data, so I don't really care if data works or not. I tried to port my number from Rogers. Now my Ro...
Hello, I am trying to setup the service for GPS tracking watch with an app (SeTracking) and the device provide has its guidelines that the following tesxt need to be send from the cell phone that the app is getting install to: pw,123456,center,XXXX...
>I'm out of data again before my 30 days is up.... no problem I'll just go buy some vouchers.>I apply the vouchers and I have $62.00 in my account.>went to change plan early, selected, same plan as before ($50 unlimited US/Canada, texting, and 8 GB d...
I want to stop my plan. I am not on autopay. If I stop paying will it stop my plan?Also if I stop my plan will I automatically loose my number?If I want to use a new plan with Public Mobile in the future (I do not know when) will my SIM card work or ...
Can I cancel my new account and get a refund?
I am setting a phone up for my elderly father and he uses a single email address. I would not think this makes a difference, but I'm in Alberta and will be visiting him next month in BC (with phone). He nor I have ever set up a phone at Public Mobile...
I have created my account and registered my SIM card as well as requested a phone number porting a couple of weeks ago. I tried to log on to my account today to see what was going on but could not proceed as the system would not take my password. I...
Hi, I've just (3 hours ago) activate my public mobile account but in the form to transferring phone number, I type wrong PIN (my bad) ... Now If I try to transferring phone number through the self service, I got the following message:We were unable t...
We have an old Nokia flip phone that we recently unlocked and signed up for Public Mobile. However, when I turn on the phone, I get the message "SIM card registration failure", and of course no service.My account has an available balance, and we chec...
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