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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need a moderator @Moderator_Team - London Drugs broke my sim card!!!

merged common topic

Resolved! How to stop a sim card order?

I just ordered another sim card for someone I know who wants a plan that is cheap but a some trouble logging in. Anyways I figured it out, I just had to press the "ShopPay" button at the bottom of the page for check out. In my my email however it sho...

Sim Card unable to be programmed

I moved into a Condo with a buzz code and after I provided my cell phone number with Edmonton dial code (587), the residential customer service was unable to program my buzz in code stating that I need to provide a cell phone number with local/Calgar...

I inquiring about a TXT message I had received and due to Covid 19 viruse is public mobile able to

Help me

I have international text in my plan, but my international texts say "not delivered"

Hi there - I'm from Canada and am trying to send a text to Slovakia. The number has sent a text here, so their end works, but I've put in their country code and it says "not delivered" and that it failed to send immediately after I press send. Is the...

every month account gets suspended

Hi, although my account is on auto-pay, every month it suspend my plan.

Phone options?

I am thinking of getting my 13-year-old daughter a phone and a cheap $15.00 plan. Just for when we are out of the house and she is babysitting she will have something. Does the community have a recommendation for a phone, if it's cheap cool? If not ...

Resolved! second plan same account

Hi fellow members, a question out of curiosity, if i get a second plan, for another family member in same household, could i add it to my current account, same login credentials, or is it better,to set up, a whole new account for this plan and not ju...

Plan

Is there a plan for 10$ per month now?

Sending text messages.....

Why do my text messages that I'm sending at times appear with a green background when normally they have a blue back ground.... Thanking you in advance for your answer.... Bruce

Partial Activation and SIM card now invalid

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used. Can I get this undone?

Cant Change Plan

Im trying to switch plans for a cheaper option but evertyime i log in, for weeks now i cant change plan. it just shows up blank it doesnt even show me what my current plan is. Is anyone else having this problem? is public mobile trying to prevent pp...

Stuck in Lockdown with only UK Credit cards - Can't topup

Hi there,I am currently at the start of a 9 month trip through Canada, but due to the coronavirus we are stuck in a small village in Nova Scotia. My plan is up for renewal tomorrow and it will not let me top up with my UK Credit card. I was told befo...

I payed for and picked a plan yesterday for unlimited talk and txt

I just made it and payed it yesterday my phone was working fine today I'm getting a message saying my plan dosen't include talk. I payed for the 40$ unlimited talk and text plan.

Resolved! Need a moderator @Moderator_Team

I need to speak with a Moderator about a sim card I got from London Drugs that the clerk broke the new Public Mobility sim card instead of my old Fido card. They gave me a new free sim card for Public but I need to change my account to reflect the ne...

Resolved! Does an Add-On affect current promotion?

I started my plan with public mobile during the lunar new year promotion. I signed up for a $15 per month plan. The promotion takes $5 off my bill each month for 8 months. In addition to that, I get $2 off my bill per month because I'm signed up for ...

Resolved! Phone reconnection

Hi I have been out of the country for 5 months. I didnt top up my phone while away. Am I able to keep my previous sim card and phone number? I am unable to log into my account. I thought I had 6 months

New plan or old?

I am new to this community and am reviewing my plan and thinking of changing. I signed on PM in 2017 and have a 90 day plan with unlimited talk/text and 1.5 GB (500/mo?). I use around 60-80 minutes/month and only use up the data sometimes. I'm think...

Resolved! Plan change while stuck at home

Hi everyone, Since a lot of people are probably spending a lot more time at home, I'm curious if people are changing their phone plans to something with a lower data limit? I used about 500mbs of data in the last 3 weeks because I'm almost always in ...

Data usage account error

Recently I noticed 176.511/1024 MB of my $0 Free Holiday Giveaway: 1 GB Add-on was used even though I still had lots of data in my 500MB + 500 MB normal data plan. I have never gone over & have always topped up! I am saving my free data for our rem...

Incoming calls using up the minutes

I received a text message today telling me I only have 10 minutes left. When I checked my usage, nearly all the minutes were from incoming calls. Why are incoming calls using up the minutes when I am on the $15 plan that has unlimited incoming calls?

Resolved! Status

Hello, What does the status Plan Expired mean? @Eliza5

SamsungA20

Anyone is using Samsung A20? I checked the list of compatibility and it doesn't show ;-(

Resolved! Phone Requirement

If you're transferring your number from another carrier, do you have to have an unlocked phone?

Resolved! Payment issues.

Hello PM community. I am seeing many people with payment issues. Is this an occurrence that happens often you get locked out of your phone because PM system doesn't run properly? And if this is true will PM be upgrading so that their payment portal ...

Cancel

My Dad got a new plan from a store at the mall with a new phone with sim card, the phone was defective and brought it in for repair. COVID19 started and the mall closed and my father has had no phone since he got it. He does not have an account and I...

Resolved! Phone not working. Account suspended even though I have autopay

Hi - tried to use my phone yesterday and it wasn't working. Logged in and it said my account was suspended, but to disregard this message if I'm on autopay - which I am. I've tried to pay the amount due, but payment isn't going through. My card is fi...

Previous accout

Hello,I am trying to retrieve my email account however it is saying that it has been disabled. Can you please assist me with this. Is there an email or phone number I can reach you to communicate directly. Thank you!

Plan renewal

Hi, my payment was automatically taken off my credit card but my plan hasn’t renewed! Anyone else have this issue, or know how I can resolve it? thanks

Resolved! Voicemail does not kick in

I have used PM for just over a month. Everything was working fine. I set up voicemail with a password. It was successful. Had a couple of incoming messages saved. When I read in the community that I could lengthen the time before voicemail picks up, ...

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