[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Why I Cant Recieve Phone Calls
I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.
Resolved! Port request
I need to switch phones and do a port request
Resolved! 1 GB promo usage and details
Hi folks,.Quick query about 1 GB promo,I have in my account for long time and it is not finishing up,same as 400 min call that I recieved before. I have currently 1 GB data plan and unlimited message plan , how is the priority and order that data and...
Resolved! Number Expiry, Number after No recharge
After how many days of no recharge I lose my number. Public mobile number If I do not recharge my phone number, how long I can retain my phone number. after how many months my number will be lost. Thank you.
My data isnt working
When I reset my stats today, my data stopped working. I had it on and it wasnt working on any app like I didnt even have data. I tried restarting my phone, taking out the sim card, confihuring my APN differently and nothing worked. This issue has hap...
Plan suspended
I signed up with a plan that was about $50 with unlimited everything + 1GB. I tried to change my plan to the $75 one because it upgraded to more GB. I clicked Chang eon next renewal date (almost a year ago) and online it changed my account to show my...
Resolved! Porting numbers to Pubic Mobile 778 -916- X#$% and 778 915 $#@!
My number is with Virgin mobile, My number is like 778-916- #&#I , Please can you confirm me, My number can be portable to Public Mobile. Please help me on this, is any Canadian portable to Pubic Mobile ?
Resolved! Was my Simm Card Hacked
Today I lost the ability to send or receive phone calls. My APN info was blank and I had to manually ad the Public Mobile info in. The phone works again but it still troubles me. The last 4 digits listed on my public mobile account doesnt match the l...
Resolved! Why is my account status saying "plan expired" in the overview tab?
I can't tell if it is a payment issue or something else. I am registered for autopay and it says is supposed to charge me before Aug 5. I also have another account registered under the same credit card and there is no issue with the account. Does It ...
Try my number again
How is this supposed to work if I have nobody to call and the only way I can post is to reply to something but delete the subject? please try to activate my number again: edited by computergeek541: phone number removed
Resolved! Defective SIM
Hi,I have been out of Canada and therefore switched my PM SIM out for my British one. My SIM is now not working, showing as 'no sim'. It is definitely not hardware or locked handset related. I think honestly I have damaged it myself by accident as it...
Can't receive calls
Callers her 8B1 calls cannot be completed. I ported over 3 months ago and it started doing this last week. My account is Active on auto pay. I can receive txt, send txt and make calls. I just can't receive calls.
Resolved! locked out
i'm locked out of my self serve what do i do
calling and texting
i can text anyone or receive anything i can't call either or use my data . i have reset my phone and taken out my sim card and nothing still what can i do please help !?
Resolved! Sim Card
I have an iphone 11 pro. I just ordered a new sim card from Public Mobil, it arrived and it is too big. Can I buy a sim card from someone else? Do I have to buy one from Apple?Thanks in advance
Resolved! referral
my number********* and I've referred 3 people to get public mobile. they got it but forgot to add my referral code. my referral code is ***********. phone number ***********, 2- *************, 3- ********** Edited by ShawnC13. 4 phone numbers and a ...
Phone number is in trouble .
Hello, my phone number doesn’t work except emergency.What should I do?Give me a help please.
Resolved! Wrong email on file. How do I correct it?
I'm stuck in an endless loop. My email is wrong. They send me a link to the wrong email so I can supposedly correct it. But the email address in my profile is wrong. The loop continues.Is there a way to speak to a real person?
Resolved! Fees for upgrading plan?
Hey there, Will I be penalized for switching plans / have to pay a fee to upgrade it? I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.
referral
I reffered 3 family members but my referral code wasn't asked or added. my code is ******
Cell service
I had cell service, never had any issues u til yesterday, but now I cannot get any cell service, can anyone help me?
Resolved! Will Google's new Pixel 4a work on Public Mobile?
Google has released a new Pixel 4a Phone. The Canadian press release says it will be compatible with Telus (PM Parent Network). Can we safely assume it will work so we can pre-order now. Thanks
authentication error while creating a post
After spending over an hour to fill out a community post an authentication error pops up and I lost everything that I had typed. What a waste of my time. Now I'll have to start all over again because it didn't auto save much of it.
Resolved! Phone Calls
I just tried to make a phone call and eventually I got "Public Mobile here you don't have a plan with calling ....", but I have the $25 plan with Canada Wide. Any suggestions what would do this and how to correct?
Not the best plan anymore
Lucky Mobile has the same 40$ plan with one big exception, unlimited data at 128kbps after the 5gb is gone. It would help with emails and messenger chat after the data is gone. I think I will switch soon.For extra 2$ (autopay bonus that it does not h...
Resolved! i cant sign in and im have trouble access my account
I had a problem with my bank and I have been trying to get a life and I'm having problems can you help.I've tried everything that the community has suggested but nothing has gotten me back on.
Resolved! DATA
HI,My current month data has been expired. So, opted for the add-ons recently. Does anyone know when the add-on will activate? or what is the procedure to use the add-ons data? thanks
