08-16-2020 11:48 AM - edited 01-05-2022 12:33 PM
hello
i recently switched to public and wanted my
Number ported to public. All is working except I cannot receive calls. i was told to contact my former provider, Rogers to request they remove port protection on my phone number. This has been done.
I was instructed to message here once I had done that. Do I need to put the Rogers SIM. Back in my cell?
08-16-2020 04:28 PM
Thank you for the suggestions! I received a call this afternoon! So all is good!
08-16-2020 11:57 AM
@Whabets no, but you can put it back in and use it to receive calls and texts. Once it stops your port is complete and your Rogers account will close automatically. Resend your information to the moderators for the port. Type " Port Request" and follow the prompts to get to one . Give them the name on the account, number to port and the Rogers account number. Also tell them that the port blockmhas been removed.
There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
Welcome to PM.
08-16-2020 11:52 AM
You wouldn't need to put your Rogers sim.
To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.