Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Im new to PM and I just tried to create an account. Unfortunately PM doesn't recognize my cell#, says its invalid (Yes I entered the # correctly), then it takes me to a verify email....and again doesn't recognize my email (Yes its entered correct...
I forgot my account password and security answer, how do I retrieve my account information
I can't remember my email and password ..how can I fix that so I can access my phone number and my contactson my phone
Do you need to use your data in order to send and receive pictures?
I got charged twice for new plan it has nothing to do with charge for old plan knew I would lose that.It was a double charge for new plan one after another on card
Hey, i need help!Hi. I desire to up grade my plan. I'm on a bicycle journey acroas canada and need more data. I cant access selfserve login. I pay for 2 other PMaPM for my children. I have those email log in accounts stored. I switched over my own p...
Hey everyone, So I have a question on how to best activate my mom's account this week before the May 22nd deadline. So because of social distancing I cant actually meet up with her. And she is not very tech savy, she would get frustrated quickly wit...
Hello Community, I am new here. I do not have much knowledge as far as phone products or plans go. Or how to fix problems. Is there a how to help out section on here for new comers? Thank you
If I were to roam, say near, or to, a northern part of Canada, is there a way of getting notified that I need to add a roaming add-on plan?
Good day, I am an established public mobile customer. I have been thrilled with the product and self service approach.I moved to a rural location and no longer have Wi Fi, so I am relying on cellular data only.I need a significant amount more of data...
Does Public Mobile unlock cell phones? Is it Free?
I activated my SIM card yesterday and it isn't working. I can't use data, make or receive calls, or send it secure text messages. Something even stranger us that I do have the network connection speed bar thing in the top corner of my screen. I'll at...
236======= not working [deleted for privacy ........ Luddite]
Hi. I am closing my daughters phone account and have removed her from auto pay. Is that all I do? Will it just discontinue and disconnect once the bill comes due and no payment? Or is there a way to close the account before then? She bought a new a...
I have two account under two email address. One for me, the other for wife.The second got it payment info expired, and service suspended. Need to access the self-serve portal to update the payment info. Did a reset password, put in new passwords. It ...
I am unable to manually update my APNs on my iphone 8. I live in BC, canada
To the lounge with competitor promo
Hi! Can I call any number as long as it is in Canada? I was trying to call a store in Yorkdale and I was afraid that there will be additional charges. Thank you!
I'm currently on the $15 plan with 100 mins. I notice that when I place a phone call to certain banks, government, or other companies, it did NOT deduct any mins from my plan (which is great cuz I just had an hour phone call with my bank ). Is this n...
Can I take the sim card from iPhone 5 and just insert it into a new, unlocked iPhone SE?
Moved my # from Telus to Public Mobile last night. Activated SIM no issue with transfer. Put SIM in unlocked iPhone 6s. No cell service. Tried in unlocked iPhone SE. No cell service. Tried popping out and putting back in SIM as per Get Help cha...
Hi, my self serve account was locked and after trying allot i was unable to unlock it. It was saying that username was not correct or sometimes it says wrong password. I tried forgot password but after three steps it says that the solution was on my ...
got new galaxy s5, used same sim card-got wifi, phone and text but no mobile internet. Please advise. Thanks
Why is the Selfserve website so fricken slow? I had to spend 10 minutes just trying to update my payment method because every **bleep** click resulted in 3 minutes of waiting for the site to load. Please fix this. What a fricken waste of time just to...
How do I get hold of a moderator near me? To port numbers
Is there a way to check what numbers/friends you are receiving the refer a friend bonus for?
Hello, We have 3 cellphones in our family and today I noticed that we are missing two times from $1 in our referrals. My a phone has referred a b phone and the b phone has referred a c phone. Each time we were getting -$2 per account. Now we are gett...
Hello, I have recently been unable to get into my public mobile account. I am unsure which email I used so I can not reset my username either, what are my options? Thanks in advance
Hello, I'm currently on a 90-day plan (renewed recently) and, while I'm quite happy with it, I only have province-wide calling and I now see all the plans have nation-wide calling. If I change my plan now, will it come into effect at the end of the ...
Hello community, I found that I lost my $2 referral rewards when my account was renewed today. I didn't receive any notifications of the removal prior to this. How should I check the reason(s) behind it? TIA!
