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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing email on account

If I change the email address on my account (not the community) does that automatically change my login userID? If the the old email sticks as login, then how do you change your login ID? Thanks

Not working

Hi there so I chopped up my daughter's account which is this account on using I changed it from the $40 plan do the $25 plan it says the plan is there but her phone is not working what do I do cuz there's nobody I can talk to live so this is very fru...

No data

I have recently contacted public mobile and reduced my service from 2gb to 1gb. I have 31$ in my wallet my next payment ty isn't until end of January and my data on my account has more than 1gb still not used and account a rice, yet I cannot get any ...

Moderator team answers from general account and takes forever to get back to you! What a joke !!!

This is getting to be a joke! Over 2 days to get a reply to my message and then when I do get an answer they ask me my account details from the general account so when I reply it goes back into the pool! Every other time a mod answers directly so you...

Expired credit card

Hi there, My credit card expired and I received a new one in the mail. Forgot to update public Mobile billing.... I think I lost my rewards (e. G. Referred by a friend and referred a friend too) and accumulated year of service for discount. Update...

Limited Service

I just activated my SIM/phone and I am paying for the $25/mth plan. I live also the shore in Nova Scotia and when I go to make calls I’m getting a long distance message? Could I be bouncing off a Prince Edward Island tower, and is there any way this ...

$25 Referral Bonus

I was wondering when I will be getting my $25 referral bonus for referring my son to Public Mobile??

NO POST A COMMENT BUTTON!

SEARCHED FOR HOURS TRYING TO POST..ULTIMATELY JUST REPLIED TO A POST..UNREAL!!! PM NEEDS TO UP THEIR GAME..I HAVE TWO ACCOUNTS BUT AS OF TODAY, SEARCHING FOR A NEW PROVIDER I CAN ACTUALLY COMMUNICATE WITH WHEN THERE ARE PROBLEMS!!! MADE A CREDIT CARD...

Resolved! My friend is thinking about switching to public

My friend is thinking about switching to public mobile but she needs to keep her number that she has. She is currently with Telus if she switches to public can she keep her number??

Invalid SIM

wrong account information

I got a line though a dealer and they messed up my email address. I never got the password from the dealer and now I can not log in. I can not do forget password because the email address is wrong. I have been with no serevice for over a month now. T...

Resolved! Autopay

It wont let me set up autopay online. I keep getting a message cannot process that the adress doesnt match?I have looked at my profile and everything matches. The only possible issue is that this phone is for my son so I have it set up with his name ...

Can't receive incoming calls

I sent a message to the moderators and they got back to me asking for my number and the pin number and since then I have not heard from them and that is extremely unprofessional considering it says it should only take them a few hours. But anyway any...

Reopened/Topped up acct. With wrong service provider/ + Not even getting what I paid for!!!! HELP!!!

So I switched from Public to Freedom awhile ago, however between rough times with finances/work I've had an inactive FREEDOM line for roughly 6 months now, with that and the Stress of the Holidays just slowly passing us, not even 2 days ago I acciden...

Resolved! Adding Data Out of Province

Hi all, I'd like to purchase a data add-on for Jan 10-11 for use in Vancouver (I'm originally located in Ontario), and a US Roaming data add-on for Jan 12-15.Would I purchase these online right before leaving? I'm not sure how long it needs to become...

Resolved! What happens when I have money in my account but it's not enough to cover my monthly prepayment?

So if I'm on the $30 prepaid plan without autopay and I refer a friend (or myself) and get the $25 credit in my account but I don't topup to the required $30 next month, what happens to my account? Will the phone number no longer work?Will it work by...

No network on new activation

Hello, i am facing a weird issue. I have no network and when someone calls it says 6umc2 something like that. My phone is xiaomi redmi note 5 pro and its unlocked and its has miui global edition. I hace tried using sim on my other phone which is sa...

Resolved! In the US, the phone shows ‘No Service ‘

I purchased a $20 add on for talk, text and 250mb data yesterday. I flew in to Fort Lauderdale today but my phone keeps saying ‘No Service ‘. I have restarted the phone and also enabled the roaming but still the same.

Resolved! Cellular Number you have called is not Assigned ?

Hi, Just joined Public Mobile for the first time and having some troubles. The Phone I'm using was previously on Rogers (Canada) locked. I got Rogers to unlock the phone which has been completed as the phone now reconizes the Public Mobile sim card....

Self serve acc.

It keeps saying I need to reset my password. I checked my email for more instructions but alas it sez timed out. Just wanted to check my account

Payment.

When I signed up with public mobile last month, there was a promotion on that stated that I would receive a $25 discount on my bill. I don't see anything about this when I sign in, as it is asking me to pay the full $40 for the month. How do I collec...

Resolved! what minutes are used first?

I am on the $ 10.-/ 50 min. plan as well have the 200 min. add-on. So are my 50 minutes used up before my add-on minutes are used? How do I find out how many minutes are left in either plan?Swiss

$10 per month credit for 6 months.

I set up my new account (with the $40 per month plan) about a week ago and thought I would be receiving a $10 per month credit for the first six months but it is not showing up on my account. How do I get the promotional credit applied to my account...

Resolved! What happens when i reach my data limit?

When I reach my 5GB data limit in a month, what happens? Does the data services just stop or do I start accumulating extra charges without being notified? Thanks.

Account setup and cell number port error

Help, if anyone has a suggestion then please let me know. Here is the story. I went to London Drugs in Langley BC to transfer my number to Publicmobile. During the setup, the publicmobile system crashed and the account was not created. The Lond...

Invalid SIM but payment taken

Hi all,I was trying to activate my SIM card, but at the last step, it gave me an error and I had to start all over again. However, when I retried, it said the SIM card was invalid. I checked my credit card and I’ve been charged the monthly plan fee, ...

Resolved! Moderator taking over a day to reply

Has anyone else had issues with reply from moderators?? I’ve sent numerous messages about my account being suspended even though my account is 0.00 and my payments made. Why is it taking so long for them to get back to me ??? Well over 24hrs

Resolved! Can't Receive Calls

Hi All, Just joined the community. Switched from Fido yesterday but I can't receive calls. Everything else seems to be ok I appreciate all the help. Thanks

My phone doesn't work

Greetings public Mobile team, I have a Samsung galaxy S7 and I have been using public Mobile in the past and I moved from Tell us to public Mobile 3 months ago at first I could easily activate my phone plan at the store but now even though my plan ap...

Repeated 611 texts about international texts

Just switched to a OnePlus 6 from a OnePlus 3T (which worked great on PM). I've done a search and all the solutions seem to be about iMessage issues on iPhones. No iMessages installed. I'm thinking an app is trying to send a message to the States, bu...

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