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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is there an add-on to get extra SMS on $10 50minutes/50SMS 30 day plan?

Hi, I was just wondering if it's possible to just keep the same plan but add more SMS messages. I don't need much voice (50 minutes is fine) so I'd rather not get the $25 UL voice / UL SMS. Let me know. Thanks,Mike

Data

Hi, I have about 2 gbs of Data left and for some reason I cant use it. if i go to google it says I am offline but I am not. whats happening what do i do to get it to work???

US Roaming

I recently purchased the extra data and roaming services when i was travelling to the states. However, i was not able to get service there during my entire trip, unless i logged in to wifi at the hotel. I am not sure if i needed to do something in ...

Payment declined

So I sent 2 private messages 2 days ago to the @CS_Agent and no one has gotten back to me since. Extremely frustrating because I need my phone line and I cannot pay for it when i am trying to pay for it... The credit card companies are not declining ...

Incoming Calls

Hi thereI have switched my number from other company today. Since activation I can call outside but incoming calls are not getting . Can anybody help me out!!

Resolved! PLANS: CAnada+wide+ US Calling

I understand that when you call the US - it will go through - My question is: What if you are in the US - will your calls go through? and at that time - will you only need US data plans? OR how does that work?

Displaying the About (Biography) Section In Your PM Community Profile

Recently, a fellow community member messaged me about adding a note in the "About" section of their profile page, like I have. This section of the profile is edited by going to: My Settings -> Personal Information -> BiographyAnything entered into ...

Data is not working with my iPhone 8 Plus

Hi my data is not working on my iPhone 8 Plus i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this?

Resolved! suddenly 'emergency calls only'... now what?

I've have had this phone and PM service for about 6 months - happy customer. Yesterday, after returning from a visit to the US (which I have done nearly every weekend throughout) my phone does not find PM cellular service. What now?Things I've tried...

2015 bills

I am a former public mobile client under the same phone number I have now. I urgently need previous complete phone bills for revenu Quebec needs. What do you need to help me out ?

Resolved! Plan Expire

Hi, After my number goes into the suspended state and i recharge my account after 30 days will i be able to reactivate the same plan or do i have to start with a new plan. Thanks.

Paid bill but still saying account is suspended. Unable to use phone. Also reset phone 3 times

Unable To Send Text Messages to the UK

I and my wife joined PM on Nov 2nd and can't seem to send text messages to the UK. We are able to send to other countries without any issues. The messages just fail to send. We are both on iPhones. Any suggestions would be appretiated, thanks

Service Idea

Many carriers are now starting to offer rollover data. With Xplornet in Manitoba and soon Fizz in Quebec to offer rollover data, Public Mobile may want to concider it. Depending how pricing is for Fizz Mobile when they launch I am thhinking of joinin...

Payment

I paid for my new plan and it's still not working

Unable to verify my card

Since yesterday, whenever I try to make a payment I recieve this message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. What ...

Resolved! No data

iPhone 6+, with ios12.1. I’ve turned wifi off, made sure the apn setting is sp.mb.com and made sure data and LTE are on and do not have data. I put the SIM card in my other iPhone 6 and still did not have any data. I put the sim card from my iPhone ...

Resolved! Refund of credit or unused plan when porting out?

Hi folks, i recently ported my phone number out from public mobile and im wondering if it is possible to get a refund for the account credit ($12) I had left in my public mobile account and for the remaining days of my $40 monthly plan (my renewal da...

Resolved! Setup sim pin lock

Hi I just activated my sim card and everything worked fine to begin with. I got 2 texts saying my new pin was first an unknown 4digit number and then the pin I entered in the online setup. I wanted to set up my phone to always ask for my sim pin when...

Charged for texts not used

For 2 months I have had 40 texts listed in my usage but I have not made the texts. I don’t even know the number that it shows me texting. Any idea how I can fix this?

Resolved! activating new sim online.

Hello, trying to go through and sign up for the 4.5gb for $40 deal, and was going through and setting up my account / activating sim / choosing new number , then my wifi died as finalizing a plan, and when reconnected, account wasn't made and when i...

Incoming Calls are not being received

phone#-------acc#=======I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring.I called my old provider(Virgin mobile), they can not ...

How do I change my number back?

I accidentally changed my number. How do I get my old one back?

Credit card cannot be processed

Hello, My credit card was recently renewed and I wanted to update the card details for auto payment. I tried several times over two days, but the change keeps failing with the message: "Unable to Process Transaction Sorry, we are unable to verify you...

Resolved! Autopay wasn't successful and service was suspended

Hello,I've been a publicmobile customer for a few years now and up until now i've had hardly any issues. This month, for some reason, my autopay did not go through and my service has been suspended. I've tried to contact the moderators with no succes...

Resolved! Can’t make calls to home province

I have the province wide talk and text plan. When I try to make a call to another town I get a message that says my plan does not include long distance. The number is in my home province. I tried putting a 1 and a + 1 but that didn’t work. Any he...

{Poll} Rate Public Mobile customer service

Please respond and rate 1 to 5; 1 being extremely unsatisfied, and 5 is extremely happy. I'll try to do a statistics if we have enough response.

Resolved! New phone

I have been a public mobile customer forever and have an Alcatel Onetouch phone that is very old. I am a very poor person but depend on having a phone and public mobile has never let me down. I just recenting was given a Fido phone from my father t...

Can't make or receive calls

Hello, Recently I have changed my plan and after that, I can't receive or make calls.I just knew about this situation 15 days after I had set up auto payment for my plan and realized that I don't have money in my account. Obs.: Now, I have money on m...

stolen phone but have imei number for phone and already switched sim card

stolen phone but have imei number for phone and already switched sim card, i was told to contact my service provider to have it black listed i already switched sim card and have a loaner phone but i want my Iphone 8 back

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