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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! @moderator

Hi, I had tried to remove my autopay but for some reason it didnt remove it and it auto charges my account today. Can you please help cancel the charge. I understand by cancelling this charge my service will be suspended until I recharge, but Im port...

Resolved! over the limit

What happens if your plan allows you a hundred outgoing minutes and you pass it are you charged the next month or is your phone automatically stop from making outgoing calls. This would be on a $15 plan where you only have a hundred minutes out going...

SIM Card Not Activating

Happy Black Friday, I was brought back to Public after a couple of years thanks to this amazing Black Friday promotion they have going on...but my SIM card is not activating. It keeps saying activation failed! Can someone help to fix this? Thanks,Tyl...

SIM card activation

How long does it take for a phone to start working after the SIM card activation? I have a new number and a Samsung Galaxy S3. Thanks!

Black Friday Deal

I just ordered my sim card. How do I take advantage of the Black Friday deal if I have to wait for the sim card to arrive? It may not get here before Monday. Thank you

$10 SIM Card Fee

Hi there, I just activated my SIM card online with you guys and found out London Drugs in BC can waive the SIM card fee if I activated in store. Is there any chance you can give me a credit back to my account for the SIM card I paid for? Many thanks,...

SIM is locked;(

Pass all process in registration. But SIM is locked . My registration PIN code is not works . what to do ?

Text from PM about SIM activation after I've activated.

Hi all, just set up my account, activated my SIM, and trasferred my old phone number online today. So far so good and everything's working. But I just got a text from PM as follows: "To complete your request to move to PM go to publicmobile.ca, click...

Erroneous Payment Reminders

Today, I received a text message reminding that payment was "due soon". Some months ago, Public Mobile stopped including a specific date in this message, but it was always received about 12 hours beofre payment was required. For the messsage that I ...

Resolved! Public Mobile: Heads up, your payment is due soon. message came too early? Anyone else see this?

Hello, I received a text message today from 611 that said: <quote>Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg.</quote> My account payment due...

Phone disconnected ,need to change cc ex date

my phone not working i need give some information contact me , edited by comptuergeek541: e-mail address removed

Here was a suggestion I hope PM may take seriously

As the new plans are only 30 days and data is 3G speed, could PM perhaps have something in Self-Serve if PPL wish for the 4G LTE Data Add-On, an additional option So, like 1GB 3G Sppeds1GB 4G LTE Speeds Just saying, having more options available migh...

Resolved! Multiple Numbers on 1 account

So, is it possible to have multiple numbers/sim cards on one account? I just signed up for PM and started my account, got my number ported over, and all is well. I want to move my wife over to PM this evening, and I'd like to use a referal code to ...

Specific number change

Hey all, I am looking to have my number changed to a specific number the only problem is my previous account was closed before starting this one. The number is not in use by any one else can anyone help me get it changed. Cheers,Joey

Laughable

I couldn't set up an account with my real last name (**bleep**), it's a bad word. Really???

Resolved! Will a 10 day USA Text/Phone/Data last the full 10 days even if my regular plan expires before then

Hi All:First time poster.My regular plan expires Dec 2nd (autopay has been cancelled)If I buy a 10 day USA plan on December 1st, will it still work in the states for for the full 10 days (up to December 10th)? Thanks much.

Autopay fails on renewal date

I have 3 times now been told I can't make a phone call " Sorry, can't complete your call since you don't have an active plan on your account ..." Then an hour or so later it works fine.It happened again today, my autopay renewal date.This is getting ...

Resolved! roaming

How long dose it take for a add to show up on the account I add talk and texting USA roaming for 10 day it not showing under my purchases

Resolved! Paying for Service

I have a friend who is thinking of joining public mobile, but they like to pay for their plan for the entire year as 1 payment. How would this work or could this work?

Data

Does data get carried over?

Dropped calls

Why on the middle of a call does my service/phone drop call?

No signal, no service; can't call or text

Activated my PM account 2 days ago & transferred my phone number from Telus, but I still have no service. I was using Telus Prepaid, so assumed my phone would work on Public Mobile. Is it possible it won't work, even though PM uses the Telus network?...

Resolved! New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point names"

Cannot find "Access Point names" under the settings tab so cannot proceed. Any kind someone help?

Problem with Account

Hi. I registered yesterday for a Public Mobile Account - at a retail shop in Montreal. The sales person assured me that since it was Black Friday, that I would enjoy double the data that the current plan offers. Currently it's 40 dollars with up t...

Resolved! Change Plan

My Plan just recently renewed. I want to switch back to a lower plan. Here are some questions; 1. Do I wait until the renweal date to change plan?2. If I switch now, can I still use the plan which I paid for? 3. if I switch now, will it automaticall...

US Roaming NOT working

I purchased US roaming package and it says it is not active. I have tried EVERYTHING but still can not get it to work. HELP as I purchased it to use right away and can not access the service to communicate with my children. Thank you

Charged Twice

I went renew my plan i used my credit card selected amount due. Public Mobile charged my card but instead of activating my plan it just put the funds in my account. I tried to activate my plan it kept sending me to the credit card screen. I thought m...

Is the Black Friday offer pertainable to me?

Hi I just signed up with Public about a week ago, received a $10 credit however for the Black Friday sale Public is offering 1 month free. Wondering who I can reach out to, to inquire about this. I would hope they'd honour the Black Friday sale for a...

How do I get involved with Beta and take advantage of promos?

$20 Referral Credit Doesn't Show Up

Last night I referred my brother using the code I was provided to receive a $20 and for him to receive a $10 credit. While the $1 per month credit is showing up in my rewards, neither his $10 or my $20 credit shows up. Any idea why? I got a text mess...

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