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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone bill

I can’t pay my phone bill

Resolved! Re: Password reset

I got lock out of my account and forgot my password and security answer please send me a reset pin

minutes not showing

Why is my data not resetting every month

My sons account , the data is supposed to reset every month (billing cycle) In his usage part is says he's used 75% but when i look back it, that amount is cumulative over life of phone. Why is this?

1GB-add on

I purchased 1 GB add on， how long does take fror me to be able to use it after the purchasing?

Resolved! Sim Card and account creation

Hi there, I have been trying to connect with Public mobile. I purchased a sim card and tried to activate it without success. Let me know how thanks. I have no phone connections at the moment. ThanksPamela

Have auto-pay setup and it didn't pay

Hello there, Have my renewal date today and auto-pay setup but when I checked my account via WiFi it said my account was suspended. Have tried to manually pay for my fee but it says my credit card is not valid. So was wondering has my credit card b...

Re: service got suspended while on autopay, can not access my account

been 3 days since ticket submitted, nothing from moderator yet

Password reset disabled

Can anyone see this message? I have put 2 different tickets in for help from the mods, both times it said they would respond within 48 hrs. this afternoon will be the second ticket that expires without a response. I need my password reset to my self ...

Port number from Virginmobile

how I can do this?

Help!

Just bought an umidigi a3x can't figure out why it won't connect to data and won't go on 4g. I figure I gotta change some settings. I'm not to good at this stuff so if someone can give me a step by step way to fix this would be a great help. Don't...

Do you customize your phone?

Help

I just join public mobile yesterday and I can get outgoing call and incoming the data and texting dont work till I

Account suspended?

I signed up for public mobile around month ago, things were working fine at first and then I just couldn't use my data anymore. I tried everything and nothing worked. On my account everything looked fine. I'm on the 25$ 1GB plan. This morning I reci...

Resolved! Spammed by automated phone call every 6 hours

I've been with public mobile for a few years now. I've recently been receiving a phone call exactly every 6 hours for over a week now: 4:18AM/PM and 10:18AM/PM. When I pick up, it disconnects. When I leave it, it logs a voicemail with silence for abo...

Resolved! Data limits

On the plan I purchased, I should have 5gb of data, but when I look at my data usage on my phone it says only 2gb are available.

Resolved! Regarding 1gb bonus data for 6 month

I recited email if you join public mobile we give you 1 go extra data for 6 months but I am not received

Resolved! Referral code rewards and autopay rewards

Hello there guys, i just switched to Public mobile today through Wow Boutique. So I used a referral code when signing up and signed up for autopay too, but still got charged $28.5. i dont get it, why this happend?

Resolved! Data plan

Is it possible to change the date that my data resets?

Reactivate after suspension of phone plan

I am trying to reactivate a phone plan after I suspended it for less then 90days but the online system will not accept and proceed to payment

Recover deleted messages

Resolved! Recover deleted messages

Can I recover deleted messages from one of my contact?

Resolved! issues with plans & renewals

I am having issues with renewing my plan. I changed my plan from the $40 option to the $35 option and I have replaced the credit card details. Unfortunately my account has been debited with the sum of $9.20 without any reactivation of my account. Wha...

Can't send pictures

Somehow can't sens pictures when texting, but can receive. Anybody had the same problem?

Resolved! Can you get more than 8gb

Can I get more than 8gb of data?

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