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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US $20 Data/Talk/Text Add-On Did Not Work

I purchased the US data add on using the two step process like I read online. When I got into the states, it didn't work. I managed to find wifi and read some troubleshooting options (restart phone, remove and readd SIM, etc.), but nothing worked. I ...

Resolved! Refund Accidental Duplicate Payment

I accidentally paid for my add-on services (200min and 200MB) twice. Can you please refund me the $18+tax that is still in my account? I would not like to use this toward a future purchase or toward the renewal of my current plan. Thank you.@Moderato...

Resolved! PM won't process my credit card for payment

This will be my fourth line with PM. I have tried to activate a new account and have tried to process payment on 4 differnent cards. Same result each time "sorry we cannot process your payment." I'm a little bit frustrated at this point. There is ...

payment as a credit, however not apply

Hello, I have made a payment with my credit card, to a new account i have opened to my father, however paid with my credit card.the payment is noticed to be charged however never apply to the account, it appear it is on credit and not in the account....

cannot process payment

@CS_Agent I am using a visa debit which I have recently had activated. I am getting the message that my card information cannot be verified when I try to make a payment. I have been to the bank to insure the card is working properly and have triple c...

Payment error

Hello,My plan expired last night. This morning I attempted to go to a new plan and make a payment. When the payment is going through I keep getting an error message saying that it can't go through at this time. Btw, the last message before confirming...

Resolved! Registered for auto pay, did not go through and now my account is suspended

I am completely without service. There is nothing wrong my credit card. I need my phone ASAP as I am on a job that needs constant contact with my employer today for updates. From what I have read in the forum this seems to be an issue for many? Am I ...

Resolved! koodo deal

looking to take advantage of that koodo deal for PM users, bad thing is my phone got messed up and i lost the text. A rep at koodo said they needed to see the SMS. Is there anyway to get it resent? Thanks, PM user

Account double charged 2 months ago

@CS_Agent Hi, I was helped by a community specialist back on July 4th regarding an issue where my account was double charged for the $25 ($81 90 day plan) promotion. I was told the resolution of the refund would take up to 3 business weeks (it's been...

Resolved! After data usage

Hello,Just quick question.I have 4gb of data of my plan.If I use all of them, is it stopped to use automatically or moved to pay per use?Thank you

Resolved! Error when changing plan

Hi Mod Team, Looking to change my plan but getting an error. Let me know what I can do to fix it. Thanks! Joe

Experience with US Addon

So to start off, I agree it should be a one step purchase but I did find that the site clearly told me that the money for the addon was added to my account and never told me I had purchased it. Service was great automatically picked the US network d...

Plan

My plan payment is due tonight. I went in to make a payment and my plan says expired. Is there a mod that can help me find a plan that's the same for the price and get my account back up

Resolved! More mobile competition around corner!

Posted Tuesday June 6 2017____________________Telecom InnovationMore mobile competition around cornerThe Minister of Innovation, Science and Economic Development (ISED), at the Canadian Telecom Summit 2017, announced a more pro-consumer, pro-competit...

Resolved! Signal drop

Hi PM, I'm having issues wit the PM network again. The phone signal keeps dropped. Please repair.

USA text+talk+data $20 add on Payment Date?

Hello, I'm planning on visiting New York this October 2017. My question is that if I were to purchase the USA talk+text+data (250 MB) add on for $20, when does it start? Is there a way to set a date for it to acitvate if I were to purchase it ahea...

My voicemail is not working Please help

Callers leave messages in my voicemail, but I am unable to receive them.It seems that my voicemail messages are not saved.I can dial in to voicemail, navigate menus, but there is no messages.

Temporary stop of service

Hi! I would like to suspend my account until december because I am out of the country. But I dont want to lose my number. Can you tell me how please?

Resolved! I think I may have paid twice. Could I ask for a refund?

Hi @CS_Agent My AutoPay was scheduled today, but my profile has indicated that it didn't work and my plan has expired. My first intuition was pay manually the balance of $111, but it went straight into my Available Funds, instead of reactivating my ...

Resolved! Need my login password reset

Hi there, I forgot my login password, keep trying to reset it almost a month now. Everytime I will click the link "Forget Password" on logon page the email I am receiving very late and the code provided in the email is expired. Please help/guide me h...

Vouchers not getting applied online

Am trying to pay for my service thru vouchers online not accepting. Displays an error

PLEASE HELP AGAIN

Reported phone lost /stolen Aug1 and Sept 1 changed sim and number.Acount i9s still suspended . How do i UNsuspend this phone account and just use my phone . Is that too much to ask .God forbid i could talk to someone.Spending hors trying to sort thr...

Is 4G worth it? (my details to help explain are in post)

I joined last year before they introduced 3G and 4G options for their plans. I get 6GB on a 90 day plan at 4G with province wide talk and global text for $120. So if I change it, I lose the old plan, which means I lose 4G unless I want to pay the now...

Resolved! 100% SERVICE

Updated Jan / 20 In French BelowIf you are in a situation where you feel that never losing calling service is critical to you, peruse the following. Until recently I believed local landline (not cable) service was the optimum. However, my neighbor ...

8 dollars disappeared from my account. Need help ASAP

I had $12 in my account. I need to purchase US Roaming addon, but when I tried adding it, it said I had insufficient funds. It costs 8 dollars. Now I checked and I have 4 dollars in my account but the roaming addon was not added. I'm travelling to US...

As usual, can't access my account

Unable to reset the password because I'm asked my mother's middle name but nothing works.

Resolved! 90-day province-calling 3+3 3G - global text is $126 - bur no text is $142?

I'm confused why 90-day province-calling 3+3 3G global text is $126 Switching to No text is $142. Am I missing something?

1 gig US data add on

I just purchased the 1 gig add on. Can I confirm that when I go to certain cruise destinations in alaska, for the next 10 days, I'll be able to use this 1 gig, and any data I use while I'm in Canada will not count towards the 1 gig?

Resolved! PM Promo Plan- Interesting Reading

http://www.iphoneincanada.ca/how-to/how-to-port-switch-public-mobile/

Activation Failed, Please Help

Hi, I tried to activate another sim card and it states that activation failed. i cannot login with the email i setup for that account also. it charged my credit card though. Please help me set it up. @Shazia_K, @Brooke_C, @Saray_O, @Jeremy_M

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