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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Rewards

In checking on my account today, I saw I have recieved money for Community Rewards. How often are those updated, once per month?

Resolved! Haven’t used my account

Hi justbwondering how to cancel my account and get my money bAck for the last month. I received the SIM cards and set it up and once finding out my number wasn't compatiable the service was no use for me.

Resolved! Snowbirds

We are snowbirds who go down to Arizona for about 4 months in the winter. I understand that my phone number and account can only be innactive for 3 months then it dies and my phone number gets lost. Is there a fix or do I just have to keep paying a m...

An array of questions

To all Public users: I should like to ask a few things.First, how do I give a referral to a new user?Second, how ought I to open my data usage?Third, does Public Mobile redeem the data plan I had failed to use for technical reasons?Fourth, could I ad...

Resolved! Android app

Is there or will there be an app released on Google play store or for Ios for account management like other service providers have?

Resolved! Data Problem

im using a MaxWest phone i purchased from london drugs and im trying to send a message over data using an app called Signal Messenger and it isnt sending? i think it may be apn settings but im not sure what they are, and i have to drive to bc tonight...

Credit card info not mine, charge back and disabled account...

Hi, I'm going to try to break this down as best I can and I have been in contact with Mods but at this point I'm not satiafied with the response. To give this background, I used to be a public mobile customer and then I swtiched over to Koodo. But ba...

Resolved! Number Change

Hi All,I just transfered my number from another carrier. I can use my phone which has the new number to make calls, but when I try to call my phone I get a message that says "the cellular number you have called is not assigned ..." What should I try ...

Resolved! suspend and account

Can I suspend my accounts for 5 months without losing my plans or my benefits. Tony

Resolved! Problem

Autopay was set for yesterday and due by lunch today. hasn't been done yet and next period data hasn't started yet?

i tried to make a call and was told no calling on my plan???

Re: Password reset

My password is locked

Resolved! cruising with Celebrity

I'll be cruising soon. I have never used a roaming package with Public. The ship is leaving from Puerto Rico. What islands are considered United States and would be covered by my roaming package? Is there a list?Thanks

Calls being made while phone is OUT OF COUNTRY!

Hello I flew out on October 31. To date TWO phone calls have shown up in my usage list that ORIGINATE at MY number and go to a number that is unknown to me.Since I am out of country my phone can not connect to a service provider (can not roam). Hence...

Sim card

I forgot my account password to access my account and register my sim card

Resolved! Outo pay

I will like set up auto payment

Account Reactivation

Hi, Currently I have a $25-30 Days plan. If I deactivate the service by non-payment for 60 days (because I will go oversea), and after that I come back and resume the service, do I need to repay for those two-month service(in total $50)? or just top...

Data Plan not working

To whom this concerns: Could anyone please tell me why I have not been able to use my data at all?I had payed for 250 MB in the mponth last only to waste it all! I hope someone oculd please hel my activating my data and find ways to redeem my lost 25...

Resolved! plan change

When can I add payment to my account, I am changing my plan. Will be out of the country on my due date to make the switch. The question is how soon can I add payment. My plan expires on the 19 nov.

google pay auto pay?

PIs there any way to auto-pay with google pay?

Login fail

I'm not able to login to my account. It asks for my e-mail and password and when I input those I get an almost blank page.

Resolved! International calls

I am travelling to Asia this winter and would like to be able to make calls from within Asia. Is this possible?

Activating data on Galaxy s3 mini 18200N

Hi, I am trying to activate data on my phone. I have followed the instructions and entered the APN information (a few times) and have not been able to activate data. Appreciate anyhelp/suggestions. Thanks.

data plan not working

hello my tn is **********, and i was having problems sending txt msgs only .. (i could receive make call but not send).My solution was resolved by changing sim cards with the same tn (but the problem was on your end) this is resolved.NOW my problem i...

bonus data

I changed my plan with a two gb bonus data offer and didn't receive it .. is there anyway to get a new code or get that bonus

transfer of my number from Perto Canada Mobility to Public Mobile

transfer of my number from Perto Canada Mobility to Public Mobileit has been over 12 hours. how long doesthis take?

Resolved! Reward auto pay

How can I earn auto pay rewards?

Resolved! I can't access my voicemail.

I am on the monthly $15 plan. Why can't I access my voicemail? It says I am subscribed to long distance plan. I use an Iphone. Hamid.

Resolved! US minutes

I have family in the US. I would love to be able to call them.Does PM offer plans that include minutes to be able to call the US when I want?

Resolved! Canada / US plan

Hello, I'm a truck driver that lives in Vancouver, BC and I often go over to the US for a couple days at a time and I do this often. I'm with Telus but am considering the move over to Public Mobile. What I need is a plan that allows me to call and ...

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