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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 70488 Views
  • 179 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73649 Views
  • 180 replies
  • 32 Bravos

Resolved! New account 3 gig bonus problem

@admin @administrator I was referred here from the online chat support client to ask this question and get help here.  I submitted my email for the flash sale 3 gigabyte bonus signup.  I received confirmation email.  Problem is I didn't know I needed...

MRX by • Great Neighbour / Super Voisin
  • 1137 Views
  • 3 replies
  • 0 Bravos

Resolved! New phone new SIM card old plan old phone number

I put the new pm SIM card in the new to me Unlocked iphone7. my previous phone I disabled on public mobile website as lost / stolenOn the pm website, it says change SIM card option, I did that and entered the number from the SIM card i got a message ...

qcriderfan87 by • Good Citizen / Bon Citoyen
  • 1615 Views
  • 5 replies
  • 0 Bravos

Resolved! Data not reset

Hi, I have my phone set up on autopay. Last month (end of bill cycle is 27th of each month) I used all of my data (got the notification at 95%). This month I can see my 100 mins is renewed but my data did not renew. When attempting to access data on ...

donbowers by • Great Neighbour / Super Voisin
  • 1765 Views
  • 5 replies
  • 1 Bravos

Resolved! New account issue /Port from Bell

Hi there, in the process of activation, i got a text message that I had entered the wrong ESN/MEID and that someone would call me shortly. The transfer from Bell seems to be done except that I cannot get incoming call. Nobody has called me 

skinnerjane by • Great Neighbour / Super Voisin
  • 2260 Views
  • 7 replies
  • 2 Bravos

Resolved! Can't make calls

Hi.I cant make any outgoing calls from my phone anymore. I signed up with PM about 1 month ago. Anytime i try to make a call I hear an automated message saying... I don't have an long distance add-on....But I'm not making any long distance calls. All...

aztec by • Good Citizen / Bon Citoyen
  • 2096 Views
  • 4 replies
  • 0 Bravos

New activation / porting issues from Telus

When attempting to port a Telus number, the number was accepted by Public Mobile, but Telus would not release it.  I proceeded with the Public Mobile activation with a new number.  Is there a way of going back and trying to get the old number ported ...

Hallavsmanur by • Great Neighbour / Super Voisin
  • 1547 Views
  • 4 replies
  • 0 Bravos

Resolved! Upgrading to a plan with more data

Hello everybody,  I'm currently on the 40 dollar 5 GB plan but I'm planning on upgrading to the 50 dollar 8 GB plan just because I anticipate an increase in data usage over the next couple of months when the Gyms open to the public again. However, wh...

ElGato85 by • Great Neighbour / Super Voisin
  • 2988 Views
  • 9 replies
  • 1 Bravos

Phone stolen

my phone was stolen dont remember my password what can I do

Chadbute_1991 by • Great Neighbour / Super Voisin
  • 1314 Views
  • 5 replies
  • 0 Bravos

Over debit today

Hi, appreciate someone could help. I just update my credit card information a few days ago. Today is my Public Pay date. I found my credit card was debited more than usual (more than last month). Hope this could be fixed asap. Thanks.

Zalex by • Great Neighbour / Super Voisin
  • 1336 Views
  • 7 replies
  • 0 Bravos

Phone signal very weak on Android 10

I was on android 9 using my Mi A2 lite phone, I recently got the android 10 upgrade, and now my signal has gone from strong, to very weak! What I have observed is that when I dial a number, my signal becomes stronger. My signal also becomes stronger ...

sahands by • Great Citizen / Super Citoyen
  • 1170 Views
  • 3 replies
  • 0 Bravos

No outgoing calls

1) For local numbers I get a message that my plan does not cover the number and I need add ons.2) Toll free numbers are included in my usage.3) My area keeps changing to Ontario or BC even after several attempts to make it AB. 

Samvad by • New in Town / Nouveau en Ville
  • 2931 Views
  • 16 replies
  • 0 Bravos

Resolved! Changing Number - 672 doesn't work

Hello I am having significant issues with my number in BC starting with 672. Typically, all numbers in BC start with 604. So many automation services, banks, food delivery, and many more do not recognise or have in their system 672. So it's really ha...

ryanangus93 by • Great Neighbour / Super Voisin
  • 5196 Views
  • 5 replies
  • 1 Bravos

Resolved! moderator

How do I get to submit a ticket to communicate with a moderator? 

CLY by • Great Neighbour / Super Voisin
  • 1254 Views
  • 3 replies
  • 0 Bravos

PB Autopay failed and suspened my accout without notice

Today, I am so upset and frustated PB's obvious Auto pay system error.My account suspened without any notice and information when they did because auto pay failed .My auto pay information correct and never edit so nothing changed but auto pay failed ...

cornan99 by • Good Citizen / Bon Citoyen
  • 1977 Views
  • 7 replies
  • 0 Bravos

tablet add on

Hi people have been with PM now for over 2 years and i have saved a lot vs other providers. I was wonder if i can add my wifes tablet to my acct. Shes has a tablet than can take a sim card. We use to have it added when i was with Bell but i don't see...

dnewf by • Great Citizen / Super Citoyen
  • 2545 Views
  • 12 replies
  • 0 Bravos

Resolved! service not used

I join Publicmobile on December 8 2019. I bearly used the service for local calls and no long distance or data Could I get compensated and how?

Aldo1 by • Good Citizen / Bon Citoyen
  • 2716 Views
  • 16 replies
  • 0 Bravos

Resolved! New Credit card not accepted for auto pay

I’m wondering if someone can help me why the credit card is not accepted for a payment. I had to change my credit card recently due to fraud. Kelly 

msklt82 by • Great Neighbour / Super Voisin
  • 1524 Views
  • 5 replies
  • 0 Bravos

Switched from freedom

Just made the switch from freedom so far much better. Freedom was so spotty, and dropped calls all the time 

Matt1618 by • Great Neighbour / Super Voisin
  • 2945 Views
  • 10 replies
  • 8 Bravos

On autopay and service was suspended.

I am on autopay and my service was suspended today and the reason they gave for the suspension is "insufficient funds".  I know there is sufficient funds on my credit card. I called my credit card company and there is no blocks or holds on my card fo...

Question1 by • Great Neighbour / Super Voisin
  • 2177 Views
  • 10 replies
  • 0 Bravos

Resolved! Data

I heard if you don’t use all your gb on your plan you get some money back.  True or false?

Matt1618 by • Great Neighbour / Super Voisin
  • 1779 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Setup

Just activated my new sim card and account and the page recommended I set up my data.  Even without setting anything up I can automatically connect to data and it has the same APN name (sp.mb.com) but just some other information is different like the...

lin14 by • Great Neighbour / Super Voisin
  • 1577 Views
  • 3 replies
  • 0 Bravos

Resolved! Freedom Customer wants to port

Hi all, I am currently with Freedom mobile and want to port my no. to Public Mobile after I saw 3 GB promo for plans above $25. Is that true? If I buy the sim tonight (June 5th) and by the time it reaches me, would I be able to get this offer? Thanks...

BhanuKaplish by • Great Neighbour / Super Voisin
  • 1736 Views
  • 5 replies
  • 1 Bravos

Resolved! Adding a phone for my 90 year old mother

I have a PM account and just ordered a SIM so I can give a iPhone6 to my mother so we can exchange email and photos during the pandemic.  How do I set it up so I manage the account and do all the payments from my account???

yyz53 by • Great Neighbour / Super Voisin
  • 1415 Views
  • 5 replies
  • 0 Bravos
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