Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I needed more talk minutes, so I added them on.When I call it says, I am calling long distance when it is a local call.
Edit: Luckily it turns out this is an isolated case as confirmed by the moderator. It's safe to use the lost/stolen feature without it affecting your rewards. I must be slacking.....i just changed the bf's plan at the last minute before autopay wa...
Hi,I have ordered a SIM Card with confirmation of payment and order June 2nd, but still I did not receive my SIM Card. does anybody knows whether Public Mobile is a Scam or not? are they taking money online and don't send SIM Card to anybody? I can s...
Can an admin help me get access to my account again please?
somin xp7 cel phone All I get is a text message with a 'Download' button to press. When I press the 'Download' button, there is a status bar and and it says 'Downloading'. But it never is able to complete the download.
Hello, I have tried to change my plan but there are no options at all. What I need to do? Thanks,Dimba.
How do I connect with a moderator? I can't get my pin to work , otherwise forgot my 4 digit pin. Help
Hello,We have a sim card that was purchased in Winnipeg; can it be used in Toronto with roaming charges?
My credit card expired for my payment.
how do i go about porting over my phone number
two days after my plan renewed I got an email saying %75 of my 1gb was used up. This is not possible as I have always tracked my data usage very carefully. I cannot get my data to work and I live in a remote area and rely on this data. Public mobil...
So i moved sim from old phone to new phone it connects fine I can make calls it shows LTE and 4g but data doesn't work. I can get to the public mobile page and it tells me I've used all my data but I check my account and it hasn't been all used. I'v...
I told my buddy to sign up for this latest promotion but he can't remember which email he signed up with how do you find that out?
i lost my phone so i ordered another sim card and would like to keep my original public mobile phone number but that option did not seem to be available. do i seriously have to get a new number
Hi there I accidentally activated my SIM card today with other email that I’m not sure I registered for $10 off 6 month could anyone help me please because I don’t see any confirm about this promo go to my email or account
I have created an account and ordered a SIM card. Now I need to log into my account to activate it, but have difficulty logging in.I tried many times, at different times and browsers, cleared cash/ history and each time received this error:"Sorry, yo...
I'm on the $15 plan with 100 out going minutes only. I have a chance to use a friend's phone for a couple months with unlimited calling. Can I forward my phone number to that phone and would it cost me minutes on my outgoing minutes or not?
Hey there I just joined public mobile and trying to activate your Uber account but I can’t receive SMS validation codes. Not sure what to do, I use Uber for work but now I can’t sign on to my account as I need to validation code. Has anyone had this...
Hi - for some reason each month I run out of minutes. I added an add on 500 min Canada wide long distance. It still shows in my account in add ons section were you buy them. current add-ons - 500 min Canadá wide long Distance. Help!
I currently have that $35 monthly plan but i am not able to set up my voice mail. When I try, it says "voice mail call failed. I am using an iphone and I have already reset the network on my phone to see if that helps. It didn't. Please help. Thanks
What is the PUK code for my SIM card and how do I access it? Thanks.
Hi, I have the chat features in the Google Messages app enabled on my phone (Moto X4) but I can't seem to get it to work. I was hoping to use it to message my husband's phone (Galaxy S7 on Bell) as I know chat works on his phone. Any ideas?
Hi there, I have a Samsung Galaxy Note 4, according to PM website this phone should be compatible with my current PM SIM card. However I've been using the SIM in my old Moto E4 which takes the smallest SIM size. It appears the new Samsung takes a sli...
Was wondering, is there anyways I can make payment on another persons (Wife's) account using fund I have already on my own account?
Hello, When I register in this plan https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed, will get my unlocked Samsung phone locked with Public mobile/Bell? Thank you!
Need sim card puk
I'm trying to reactivate my plan - I've added the balance to the account so no payment is due, but still cannot activate my plan (not receiving texts/data). I am within the 90 days to reactive the plan, but under account status it says 'Plan expired'...
When I first came here to PM I used the all inclusive ACTIVATE tab that allowed me to activate the SIM, set up an account and set up a payment option. It provided everything I needed. But just recently I looked into the MY ACCOUNT TAB => CREATE AC...
