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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 53184 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 61269 Views
  • 186 replies
  • 31 Bravos

Resolved! I can't access my voicemail.

I am on the monthly $15 plan. Why can't I access my voicemail? It says I am subscribed to long distance plan. I use an Iphone. Hamid.

Hamid0812 by Good Citizen / Bon Citoyen
  • 1422 Views
  • 4 replies
  • 0 Bravos

Resolved! US minutes

I have family in the US. I would love to be able to call them.Does PM offer plans that include minutes to be able to call the US when I want? 

ljdemont by Great Citizen / Super Citoyen
  • 2964 Views
  • 25 replies
  • 0 Bravos

Resolved! Canada / US plan

Hello,  I'm a truck driver that lives in Vancouver, BC and I often go over to the US for a couple days at a time and I do this often. I'm with Telus but am considering the move over to Public Mobile.  What I need is a plan that allows me to call and ...

steadynow21 by Great Neighbour / Super Voisin
  • 3400 Views
  • 17 replies
  • 0 Bravos

lost phone

i lost my phone on 4 nov and nov 5 i was hospitalised , i was just discharged and i went on line to find  somebody making calls on nov 4 and 5 to 705-780-4001, i have suspended service on my phone, but i can still reach my cell phone it still answer,...

pannobaji by Good Citizen / Bon Citoyen
  • 3546 Views
  • 20 replies
  • 0 Bravos

Resolved! Port number not done, i cant submit a ticket.

Hello all,    hopefully someone can help me on this. Before yesterday i sign up with a plan and decided to transfer the same number i have in rogers. Everything was filled as it should but after 1 day, i dont have any news or the service on my phone....

U2vini by Great Neighbour / Super Voisin
  • 1354 Views
  • 4 replies
  • 0 Bravos

Resolved! Password reset

Hi my contact number is xxxxxxxxxxxxx and my account is looked I need immediate access to get extra data kindly help ,  edited by computergeek541: account infromation removed

Hy2 by Great Neighbour / Super Voisin
  • 1160 Views
  • 3 replies
  • 0 Bravos

Resolved! syncing email

My email won't sync on my phone as of two days ago.  It is a Gmail account.  Any ideas? The server settings say they are fine and it has a snyc date of today, but recent emails are not there.

sgarvin by Good Citizen / Bon Citoyen
  • 2269 Views
  • 10 replies
  • 0 Bravos

Resolved! E sim

Dose anyone know can i go for e sim on 11 pro max

JS6100 by Good Citizen / Bon Citoyen
  • 1111 Views
  • 3 replies
  • 0 Bravos

Porting number from PC mobile

I have successfully activated my SIM card and got a new number. Now I want to port my PC mobile number over to my Public mobile phone. How do I begin this process?

peggylynn by Great Neighbour / Super Voisin
  • 1577 Views
  • 4 replies
  • 0 Bravos

Will I lose my one time 5 GB data?

I am on RBC promo plan and getting $10 off for 6 months and got one-time 5bg data. Now, before 6 months are over, I would like in my next renewal to switch my plan to $15 plan. My question is that will I lose the one-time credit of 5GB from my accoun...

Tom19 by Good Citizen / Bon Citoyen
  • 873 Views
  • 3 replies
  • 0 Bravos

phone not working

when i try to make a phone call its not registered to network

cobblehill by Great Neighbour / Super Voisin
  • 1129 Views
  • 6 replies
  • 0 Bravos

Payment

Just resigned up .Had to make a payment of $20.70. Please explain the high charges from  Laurier Roberts

Laurie1942 by Great Neighbour / Super Voisin
  • 1462 Views
  • 9 replies
  • 0 Bravos

Resolved! Invalid sim card message

I picked up my Public Mobile sim card today and while I was going through the sign-up process, at the Choose your Nember point ( the second page of the process), when I tried to select a different number from the one I had just clicked on, I got bump...

peggylynn by Great Neighbour / Super Voisin
  • 1197 Views
  • 4 replies
  • 0 Bravos

made a mistake

I bought a Public Mobile Sim card from Amazon (link on public mobiles site)I register and activated the card today.It does not fit my phone.So I am now out one month of public mobile phone charge and my Rogers phone is now inactive as I had my phone ...

kevin5800 by Great Neighbour / Super Voisin
  • 788 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Payment Issue

Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim? Thank you

Resolved! Can you recieve calls from the US?

Hi,I have a plan that is worht $15 a month. It has 100 minutes Canada wide minutes and unlimited incoming minutes. Will I be able to recieve alls from the US or only from Canada?

PeterS by Good Citizen / Bon Citoyen
  • 1540 Views
  • 6 replies
  • 0 Bravos

Resolved! New to Public sim not activating 404 error

Hi I have tried on two separate days to join Public mobile, gone through the sim registration twice porting my number from Telus entering my credit card both times it has failed at the end resulting in the following page Server error404 - File or dir...

taffymumbles by Great Neighbour / Super Voisin
  • 2955 Views
  • 18 replies
  • 0 Bravos

Resolved! Payment Issue

I wanted to upgrade my plan, and I went into top up. I was able to select the plan I wanted, and went though the payment. However this did not change my plan, it only added money to my account.  I then clicked on the plan button, and was able to chan...

Azoth by Great Neighbour / Super Voisin
  • 2443 Views
  • 12 replies
  • 0 Bravos

Resolved! New plan has inactive promotions

I just switched to a plan that gives more data, and when I selected it, I input a promotional code that was supposed to give me an extra 2 GB of data, and it said that at checkout. It only just switched over today, and it's not showing up in my total...

zschryburt by Great Neighbour / Super Voisin
  • 1667 Views
  • 6 replies
  • 1 Bravos

Resolved! Text messages

How can someone receive a text message from me if I did not send them a text message?

flager by Good Citizen / Bon Citoyen
  • 3462 Views
  • 15 replies
  • 0 Bravos

text from someone that they didn't send

hey everyone, I can't find much info online about this, but I got a text from my mom that she definitely didn't send. Looks like it was meant for someone else entirely? Anyone know why this would happen? She has confirmed that she did not send the to...

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Siletha by Great Neighbour / Super Voisin
  • 1808 Views
  • 4 replies
  • 0 Bravos

New sim /phone

I Purchased a new phone and sim card (again). I added the new sim and removed the old... the phone shows "no sim", reboot same error.any help?

Mike-m by Good Citizen / Bon Citoyen
  • 2306 Views
  • 14 replies
  • 1 Bravos

Social media contest

Nevermind. See further down.This is to @Ed404:It would seem to me that you would be eligible (other than multiple posts ). But what would you be winning? You have nothing to apply the winnings to.

Anonymous by Not applicable
  • 1545 Views
  • 9 replies
  • 0 Bravos
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