Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have auto pay set up and it seems that every third month I loose service. Today I have no service. When I go into my Account it says I'm set up with auto pay. It also tells me there's no funds and it needs a payment by November 20th. I g...
Hi , i am new , i have ordered the sim from amazon and i would like to join public moblie. I just wanna know how , do i get my existing number transfer over
How do I get refunded when charged twice for my phone plan?
Just joined Public Mobile. It is asking me for a SIM network PIN number. I don't have one
A week ago i tryed to change my phone number i just toped up my account but ever since i cant make or get phone calls make or get text messages and i cant even get on my data help me please cant get any thing fixed with your phone if
How can I speak to a rep , Simon didn't answer my questions accurately
Hi, My autopayment failed, I believe due to card expiry. I tried to process it with my updated information and it is still failing. My account number is 10000000xxxxxx. Can you have a look on your side. Thanks,Wayne edit: Account number redacte...
UI ported this # from vergin mobile yesterday and it is not receiving calls yet Out going is o.k. plesease helpme to fix
Hi All I suspend the phone and when I top up amount due reset to zero but phone still suspended. Please help ??
Best plan for value?
How to change account email?
If the plan is $50 per month and the autopay bonus is 2 dollars should it work out to $48? Or does that not also include taxes? It seems I am still paying $50.
Hey guys, anybody know if public mobile works overseas, or if I just have to continue to pay my plan for here during the two months I am gone in order to keep up bonuses? It would be nice not to have to pay the plan here, and have to get another one ...
What kind of phone do you have?
How is service when you’re visiting across the border?
I have been a public customer for almost a year. I have a$40 plan unlimited talk.Wanted to add long international long distance, bought $15 add on,but it doesn't work?Deducted from my payment,but no service?Any suggestions?
Hi. I keep getting an email reminder to setup a self service account. I already created an account a couple a months ago. Is that normal? I created my community account today to post this message. Thanks.
The SIMon bot and the community says, not to use an apartement number.But on the payment page, there is such a field, see pic bottom right.Why is there a field which we should not use?
My address is from Switzerland and has an umlaut (ä) in it.According to the reccomondations, no special characters are allowed for the credit card transaction. Is an umlaut a special character? How should I write down my address? Replace the umlaut w...
Hi I've been apart of the community for over one year however I really want to earn more towards my bill as this is a fantastic way to help save me and my family money each month. Any tips on how to get to mayor or top contributor? Any protips? Someo...
Sorry if this has already been asked, I did search but nothing came up.I tried logging into my self serve account like normal but I'm getting a "Security Error" come up saying the "server could not prove that it is www.PublicMobile.ca security certif...
Hias far as I can tell I have auto payment set up (I'm getting a credit for it) yet today I had to manually pay for my bill..my account had actually been de activiatedNow, last month I had another credit card on it (a temporary one). I removed that...
Hey, How did you discover Public Mobile?Why did you choose Public Mobile?If you had a previous provider what were your reasons for switching to Public Mobile?
Hello, I was looking at the $15 plan and saw it has 100 minutes for calling are these anytime minutes or minutes within a certain time. For example Primus Wireless offers 250 Daytime Minutes (7AM-6PM). this means before 7 AM and after 6PM calling is ...
Hello,The $15/m plan says 100-minute Canada-wide talk. Does that mean the local call and in-Canada long-distance call count as the same within the 100 minutes?
I need a new plans for 2 phone -1 unlocked . Keep same phone numbers. ThanksNick
How do I cancell my account
Please help...I have the $15 a month plan that includes some data and 100 minutes on the phone.My kids have this plan as well.The phone minutes and the data have not been reset???It should every month so I am not sure why it is not.Please help!!!
hello I have been locked out my password I would like to reset my password. I don't know how to reset my passwordThank you
when i sign in, i can only find one of my 2 accounts. I also cant find my data usage, and the type of plan i have signed up for.
