Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I put my public mobile sim, in my galaxy S7 and it asked for the sim PIN. I typed in the 4 digit number which I made when I was setting up my account. It did not take the number and I am surprised coz I wrote down my PIN so there is no way I put in t...
Hello, recently my service has stopped working and when I went to my account I noticed that my plan has expired. I changed the plan a few days ago however my service has still not returned. It currently says I have no plan available. I was wondering ...
If someone happens to exceed Their total rewards for example in total getting $18 month( $11 In referrals $5 community $2 auto pay) on $15 plan what would happen to the $3 monthly
Just attempted to change my plan and top up the account from a very recently expired plan, and now my account is glitched. Charged the incorrect amount for the plan, is now saying that my required top up amount is zero and will not allow me to re act...
To whom it may concerns, Dears, Please kindly help to check my order delivery No 214319 as I made an order on Aug 14, 2020, but I have not received it until now. I really need the Simcard to activate my plan to contact everyone as I am a newcomer in ...
I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. ...
Please help!My plan suppose to have 250 MB data, but it seem I can't access the data I know I have APN set up correctly. I posted my plan details as following:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB ...
Just wondering if anyone is experiencing or has experienced anything similar. I purchased the long distance plan add-on and it's fine when I make calls to the US, but when I make calls to China I get one to three ringtones max. and then it just goes ...
hey guys, my parents are planning to move over to public. my mother wants to keep her phone at virgin for a bit longer, but she isnt the primary account holder. if i port my fathers account, will it close both accounts at virgin?
Can someone please tell me how you quote someone when responding so readers know what you are responding to. I've noticed some responses have a vertical bar on the left that shows/highlights what someone typed and is being responded to.
My account has been deactivated. However, I checked by calling my number that it has not been reassigned to anyone yet. I am willing to purchase another SIM card so I was wondering if there was any way you could help me recover my number. Thank you.
