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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New sim card working with text and internet, but can't make/receive calls!

Hi,I purchased a new sim card at a store and activated it online myself. I chose the $40 plan with 4.5GB+500MB internet. Immediately after activation, the internet was working and I could send/receive text messages. But still, after almost 20 hours, ...

Not full service

Despite being signed up through public mobile for calling within Canada and the U.S., my wife's phone only works while in Canada. This is problematic for when she was in the U.S. for a convention recently, she could neither call family in Canada nor ...

Resolved! Add on for texting and calling

I changed my plan yesterday with 1GB data 30 days plan. I thought it also includes texting and calling but it was data only. So I wanted to add on for texting and calling but I can’t find any options for that.Can anybody help me?

Resolved! $10 off for the next six months promo

Hi, I just signed up for the $30.00 unlimited calling + 500MB plan online. The promo said I would receive $10.00 off fot the next six months. When I look at my account details under selfserve I don;t see the discount being applied. The only thing I s...

Resolved! Need help porting my number from prepaid Koodo

HI, I need help porting my number over from prepaid Koodo. It tried doing it through selserve but it does not work.

Resolved! I can text recieve text call but cannot recieve calls

I can text recieve text call but cannot recieve calls. and my old provider says i still have numberand account htrew them. something happined transfering my number i guess how do i fix this. i have been paying for 2 accounts now becouse of this help ...

How to transfer data (contacts, images, etc) from old Samsung Galaxy Ace 2 to new Xiaomi phone?

The Xiaomi move app does not work as the Samsung Galaxy Ace 2 is too old (i.e. not compatible). Help?

Resolved! plan has canada wide but tells me i need a long distance plan

my plan has canada wide and unlimited texts but i unable to make or recive any calls or texts... the only think working is my data... any help or tips to get this fixed is much appreciated

$10 Off for 6 months - Promo started on Dec. 15 but was advertised on Dec. 14

Hi, Many users (myself included) joined PM after seeing the $10 off for 6 month promo advertised on the front page of the website on the evening of Dec. 14. We followed the call-to-action on the ad, signed up, ported over, etc., but then were told th...

Outgoing calls

Sent mod team a message yesterday and not even so much as a confirmation that they recieved my plea for help. My SO's phone has had no outgoing for 4 days now and I guess she's just supposed to grin and bare it? When PM says support is online..Where?...

Data not working

I have recently changed my mom's phone service provider to Public Mobile, and got the $50 30-days plan. But we can't get the data to work on her phone (at all). We have previously been able to use data on her phone, and also it worked when I switch t...

Long distance issue

I recently got 2 phone plans for my kids for christmas i got the 25 a momth plan , unlimited province wide calling .. umfortunately im unable to call anyone from my home , we are in the callimg area phones are side by side but we live near the border...

Resolved! No service 3 days. No help. 2 payments taken.

Hoping someone will see my message here. It's been 3 days no service. 4 sent messages. 2 payments taken. 0 service or data so frustrated .To: Moderator_Team Sent: ‎12-22-2018 01:44 PM This is 4th msg. No service 3 days. 2 payments taken I've had n...

Texting

Everything is working on my phone but texting

Double Charging for monthly bill

Hi. I wondered if you can help me. I recently signed up for Public Mobile on a $10 plan, and received a promotional $25 credit. I'm on autopay, and I was charged right away before the $25 was applied. I'm carring a balance, but my credit card was cha...

Resolved! Do you have to remove ad ons for next billing?

Data Roaming in the US did not work

@Moderator_Team, I was in the US for work and my data roaming did not kick in. I was inconvenienced by this during work as I could not access some accounts. I would like refund. Thank you.

My phone could not send any messages.

I have two SIM with Mobile Public. Now my phone could not send any MSM messages, only received messages, I have to switch with my son phone the problem is still not send message. What will I do now?

badges

thanks to all my fellow public chater friends for the answers to my question about badges it was really helpfull

Porting my number from Fongo to Public Mobile

Hi, has anyone had experience trying to port their number from Fongo to Public Mobile? I tried to port my number over yesterday afternoon, and my SIM is now programmed with the ported number and I can make outgoing calls, but I am not receiving any i...

Network locked

Hi all, I just purchased and activated a new SIM for a backup phone (Samsung GT-S5830D). Everything went well with the activation but unknown to me the phone had loads of unsent text messages waiting to be delievered. Once the SIM was installed it lo...

Resolved! Can't access my account. ? Everytime I try and log in to my account. ?

Hello my name is Dereck M Paul and I am having trouble logging into my account. ? Everytime I try to enter my username and password I get a message saying that the username and password are invalid and would I like to reset my password. ?

Phone no working

I switched my plan going on 3 days ago and i am still unable to actually use my phone, my account says it is actice but jt not working anyone else have this problem ?

Resolved! SIM Network unlock PIN

Just signed up with public mobile but I get this message "SIM Network unlock PIN" on Samsung galaxy A8 2017. I belive it was unlocked phone but got locked as soon as I inserted Freedom SIM first time. It worked fine on freedom for few day and now swi...

Resolved! Did I lose $28 in few minutes ?

So I signed up at London drugs for $25 plan after the salesperson convinced me to get that plan. After I got home I changed my mind and the plan to $20 plan and it told me that I need to pay first so I did. Now I see two charges on my credit card $28...

Resolved! $8 USA/CAN LD Addon Rollover + Ability to call without renewal?

I currently have the $10 per 30 days plan (50 mins Canada-wide, 50 intl texts). I want to add the $8 200-min USA/CAN long distance addon to my plan. If I understand correctly, whatever unused minutes will roll over to the next month. If I were to pu...

Resolved! Going to USA

My daughter is taking off to New York City shortly after Christmas. Can I add to her phone somehow so we can still communicate with her while she’s down there ? It’s her first time being away from home/us and we (more so me, her dad) needs to make...

badges

can anyone tell me what badges are and what they do for me?

Resolved! AutoPay $2 reward

Hello guys! I just want to ask should I remove autopay just for this month cause I have a free month when I registered. And If I remove autopay, will the $2 reward will still remain? TIA

Resolved! account locked down

Hi can you unlock my account? xxxxxxx@gmail.com

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! New sim card working with text and internet, but can't make/receive calls!

Not full service

Resolved! Add on for texting and calling

Resolved! $10 off for the next six months promo

Resolved! Need help porting my number from prepaid Koodo

Resolved! I can text recieve text call but cannot recieve calls

How to transfer data (contacts, images, etc) from old Samsung Galaxy Ace 2 to new Xiaomi phone?

Resolved! plan has canada wide but tells me i need a long distance plan

$10 Off for 6 months - Promo started on Dec. 15 but was advertised on Dec. 14

Outgoing calls

Data not working

Long distance issue

Resolved! No service 3 days. No help. 2 payments taken.

Texting

Double Charging for monthly bill

Resolved! Do you have to remove ad ons for next billing?

Data Roaming in the US did not work

My phone could not send any messages.

badges

Porting my number from Fongo to Public Mobile

Network locked

Resolved! Can't access my account. ? Everytime I try and log in to my account. ?

Phone no working

Resolved! SIM Network unlock PIN

Resolved! Did I lose $28 in few minutes ?

Resolved! $8 USA/CAN LD Addon Rollover + Ability to call without renewal?

Resolved! Going to USA

badges

Resolved! AutoPay $2 reward

Resolved! account locked down

porting number from Koodo to PM while outside Cana...

Calls Not Working in U.S

Activation

Paid my plan twice

Porting a number out of PM to another provider