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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

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Not reactivating my account

Resolved! Completed SIM card purchase but no confirmation

I completed the form to order 2 SIM cards and though my credit card shows that it was charged, a confirmation page never appeared on the Public Mobile site. I didn't receive a confirmation email either. Is there a way of confirming the purchase of th...

Data plan with voice add on.

I bought a 1gb data plan. I added a 500 across Canada voice add on but I cannot make voice calls

Is Public Mobile going to release an app for self care on android phones

Is Public Mobile going to release an app for self care on android phones? I was with Virgin before and their app was pretty nice. I find PM's self serve a little lacking and was wondering if there are any plans for an app in the works?

15$ plan

I ran out of minutes I tried renewing my plan. activating a new plan adding add ons NOTHING WORKS just keeps saying theres a credit on my account and my plan will renew on april 12th. I cant wait that long.

Resolved! Adding credit to another SIM not in Canada

Hi, How do I add credit to another SIM card, not currently in Canada? My husband is out of the country and returning in July but don’t want his SIM to expire. Any tips?

Resolved! Is Huawei P10 Lite (WAS-LX3) compatible?

Hi all, My Huawei P10 Lite is not on the compatibility list. But since Telus owns both PM and Koodo, and I'm currently with Koodo, does that mean my phone is compatible? Thanks in advance.

Resolved! Change plans

I have changed my plans and pm taken out 2 payment at once can they credited me one back to my account thanks

2 UV2 and 2UV1 All circuit busy.

I can’t call out all circuits busy . My friend can’t call in. trouble code: 2UV2 and 2UV1

Resolved! Public Mobile and Covid-19

Is Public Mobile keeping us up to date about the virus in our local areas . ?

Resolved! I ordered a sim card but the shipping is wrong (no app # or street #)

Hi,I ordered it yesterday. I modified the address in the store account but the order still has the wrong address. I need it to modified.Can a moderator help on this before it is shipped ?Thanks.

activation

activated my sim but no service yet

Resolved! Referral

REFERRAL LINK REMOVED BY ShawnC13 I have activated my SIM through my friend referral on today. I have not seen $10 credit to me. Could you please provide the details, when will get this. $1 Per FriendGet referred and you'll receive a one-time $10 cre...

Resolved! Why two payments when change my plan

Resolved! Number ported, SIM activated, but unable to enter APN settings

I have set up an account with PM, had my number ported, SIM activated, and had contact with a moderator. I have not been able to get my phone to work (Samsung Galaxy S8). Tried to change my APN settings, but told to go to "Settings, More, Access Poin...

Resolved! Used friend's referral code, didn't get credit

Hi I used a friend's refer-a-friend code and although they got the $1/month discount, I didn't get the advertised $10 credit, my friend suggested it would be in my account and I would have to choose to spend it but I checked and it isn't there.

Real due date

Good morningI want to know whats is the last day we can do the paiment, the due date or the day before or the due date?

Plan deactivated with auto pay on.

Hi, My plan got deactivated even though I have auto-pay on and everything went through correctly last month. I'm trying to figure out why that happened, also should I reactivate and pay now or will this issue resolve itself? Thanks.

Resolved! Plan Deactivation Help- Please

Hi, I used to be able to deactivate my plan for up to 90 days but I can’t seem to find the option to do this anymore. Can someone let me know how to do this please? Is the option still available? Help would be very appreciated. Thank you.

Resolved! Need Help!!

Resolved! Top up account with more data

Can you add data or change plans before a new billing period

Resolved! Sim card

How to unlock sim card

Public mobile

How to pay your service back??

Resolved! time needed for community rewards

hi i'm just starting and asking myself how much involvement is needed in average to obtain the smallest reward for community reward.

Can't receive text msg from Uber eats today

I can't place order in Uber eats as I didn't receive the verification code texted by Uber eats. Is it Uber app's problem or my phone's problem? Thanks.

Resolved! Can't make a local call or access my voice mail box

Hello public mobile users, I hope you can help:It started a week ago - when I try to make a local call, I get a message that I don't have a long distance call plan and I need to update my plan... It's a local call and not a long distance. Same messag...

Resolved! UNLIMITED TEXT/PIC MESSAGING

I'm hoping someone can help me with this.When I purchased the $15 plan in the fall it didn't include picture messaging, just unlimited text. Can I change my plan to the $15 one that includes this now? When I click on change plan I don't see any opt...

Resolved! Promo Code for Changing Plan from $15 per month to $50 per month

Hello there, I am changing my plan from $15 per month to $50 per month because I need internet. When I try to do that, there is a section for Promo CodeI wanted to see if someone can provide me a promo code if applicable for this case?

Resolved! Can't call out

Bought a phone for my mom, sign up for Public Mobile 9 days ago. Worked well until this morning. Every time calling from her phone ended up with a message saying she doesn't have long distance in her plan, and it is a local call.

Resolved! Samsung Galaxy s7 g930w8 Switching from koodo sim to pm Sim

When I make the switch, can I expect that my device will do an automatic hard factory reset again, like it did when I first put my koodo sim in. Just need to know if I should back up all my data before switching sims ?

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