Community

Refer a friend

My daughter got me to switch to public mobile. She didn’t know her referral code tho. So I didn’t add one when I signed up. Is there anyway she can still use her code with me signing up? Even tho I’m already signed up ? 

Phone transfer did not work

I installed my SIM card, transerred my old phone number from Koodo, It is now cancelled, but it is not working on my Public phone, or registered there. What happened? 

Short Code not included on List - What can I do?

Hi all, Just changed from Bell to PM yesterday. I am unable to receive short code texts containing verification for my online banking.  I have tested calling, text, mms, and requested verification numbers for other online services, all of which are w...

I can't sign on to my account. It says email has failed. I need help recovering what email I used.

International Long Distance

Hi, I added $15.00 to my account for 400 minutes of long distance calling, including international calling; I added this amount on Nov. 16, 2019. I tried to make an international long distance call this morning (Nov. 25, 2019) (to Scotland); I recevi...

Can Public Mobile warn us before cutting off services?

Hi, I'd like to ask if Public Mobile could notify us somehow before cutting off services. My credit card didn't process because it was expired and I was cut off immediately. Because of this I couldn't find out what was wrong with my plan in the first...

Dropped calls in Newfoundland

Anyone else on The Rock experiencing dropped calls on PM lately? We moved here from ON. Experienced a lot of dropped calls in Kingston but engineering allegedly fixed it. The fix must not've been network-wide, because lately I'm having a ton of drops...

Galaxy A70

I noticed the Galaxy A70 wasn't listed as compatible.  But I just signed up with it and confirm it works for anyone else unsure.

General account issue or just me?

I have the ubiquitous 2016 fall promo ($120 for 90 days). I checked the overview tab and the cost looks normal. When I go to the rewards tab the plan cost (including discounts) is $246. Anyone else see this in their accounts?

Issue signing up

I just helped a friend of mine activate his PM SIM card he entered his payment info and signed up for autopay....during the transfer / activation got an error message daying somthing went wrong and to log in again...it brought me back to the original...

phone cant make any calls

my husbands phone wont make any calls says it doesnt have long distance but its a local call?

Phone compatibility

Hello, I would like to open an account with Public Mobile and have a Samsung A5, model SM-A520W phone. Would this phone be compatible with your service? Thank you

Email not recgnoized to access my account to make corrections

Hello,   I have been with Public mobile now for a month. Just recently I had to change my debit visa card so now I have a new card number. For some reason I CAN NOT log into my account as it says my email is not recognized and so now I have no phone ...

Payment

When I goto my account, it says that the account is deactivated because not enough funds,  But when i goto pay the amount, it says my account has enough funds.  So how do i get it activated? also I was charged an extra around 10 dollarss on my other ...

Data Connection

My data expired  before the due date and I added money but that wasn't activated immediately. I received a text message on 21st Nove that my plan has been renewed but I notice I couldn't connect to the internet. Only for me to check my account balanc...

How to get add-off?( takeaway the expensive adding )

I checked out add ones and it said to me for one gig add on cost 3$ so I figured I'd buy 3 cause I had just roped up my account for my monthly payment to come out. however!!3$ is not the price cause when I went to add on a third gig it said I didn't ...

For usage history, what is the delay before phone calls are logged?

For usage history, what is the delay before phone calls are logged? and does it only track outgoing calls?

Entire cell phone is setup as french every message from public mobile in french voice mail in french

Good evening, I registered for a new account, I am in Ontario received my chip and turned on myt phone. For some strange reason my all comunications from public mobile is in French and my account voice mail defaulted to french.Luckily i was able to s...

International texting

We live in BC.  My plan says "international texting"  does this mean we can text from Hawaii?

Phone numbers

Anyone else have Public assign their number to someone else while they're still actively using it? I can't actually contact the other person but we have messages that there's two of us using the same number in a conversation. When my friend sends a m...

iphone 6s SIM card not supported

I am hoping someone can help me out in a timely manner.I just switched from Rogers to Public mobile, my problem is not new but i can't seem to fix it.the phone is now connected to pub,ic mobile but it is saying the SIM card is not supported, andI kno...

Have put new SIM card and activated it. But shows no service and cannot use phone or text

Add ons

Who do I go to for questions about my account and any questionable debits to my account?