Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I can’t seem to locate an option in the Subscriptions & Notifications where I wish to be notified through an email when a PM service is affected across board for all users. Some examples below:Self-serve service down on certain days for maintenanc...
Hi community, I have been on Auto Pay for years and years now. I checked my account today and it says my plan expired because the auto pay didn't work this time. I just paid by clicking 'Reactive Current Plan' but it still shows as EXPIRED. Does anyo...
Hello all, Any one have experience the Rewards is not showing on availabe funds, but I also checked with my friends, they are still using Public Moible...Please help!!
Can I pay for the phone from my bank account?
I just joined Public Mobile. Got 2 sim cards. One works in both phones and one doesn't. What do I do for defective sim?
Why does my phone not work after I have $30 credit? Initially I bought $20 credit and now I bought an extra $10. As this is not a plan I thought $20 was sufficient. Also i hope the recharge credit will start from today's date. Please reply asap as I ...
I got charged $10 this month and $5 last month for automatic top up. I started the plan only couples of months ago and this is surely not a charge for renewal. Also the SIM card is not inserted to any phone and there is no activity for usage and th...
I had a balance of $14 in my account and $15/month plan have been receiving the $2 reward for Autopay before payment is applied so I thought $14 + $2 = $16 would cover the $15 payment. However after the due date of Oct 24 I did not receive the Autopa...
Is anyone aware of any extra bonus' for referring a friend, apart from the standard $1/month savings and friend getting $10 credit? I understand there was a promotion recently that the referrer (current PM client) would also get a $10 credit. Just...
Hi! I'm about to relocate to Canada (Alberta) from overseas. I've ordered my Public sim card - ready for my arrival soon. Will I need to provide ID to order a plan for myself?
I am trying to get a code from facebook messenger but text will not come through to phone. powered down, texted to it and from it all it good. any thoughts?
Hi, 2 months into using this network, first time on the community. just noticed on my credit card i'm getting charged 26 a month for the 30day play and not getting the 2$ taken off for my auto pay rewards. how to i fix this plz, the reward did not ap...
My phone did not reactivate! It's like my $ is stuck in there, usually I get a message saying that my phone has been reactivated & I am panicking because there is no one that I can call to make sure it is done!!!!
Is 4g LTE CDMA or GSM?
hi my iphone is sim not valid help me please
I have my credit card registered for the $2 Auto Pay Credit but like most people on here I play it safe by manually toping up before the renewal. This message came in after the official announcement and after the official text. CSR/MODS of cell phone...
Hello, I'm helping someone activate a new public mobile account. I was filling in the online account set up and when reviewing the order saw I had entered my postal code instead of her postal code. I hit previous until I reached the account set up ...
Hello there,I have the $25 plan. Are incoming calls from the US and oversea countries free to receive? Also, for calling out, can I buy a calling card to call out to countries like South Korea and USA with my Public Mobile plan? Thank you in advance ...
HiJust bought new phone One Plus 7 pro. Insered SIM card. It says connected to Public Mobile, I able to text but internet not working
I am trying to use the Public Mobile Online Activation to switch my phone account to Public Mobile. It asks me to enter my 19-digit number of my SIM card. But I check my iphone and found that the ICCID was 20-digit and IMEI is 15-digit (without space...
I have read the feedback on different questions about how the Unlimited talk Canada/US works, and generally the response is that this does not cover calls made from the US (back into Canada or to other US numbers)> The explanation is usually that on...
I seem to have been overcharged and got a text message from public mobile confirming it. Please contact me on next steps.Thanks.
my old phone number has not properly ported to puplic mobile . missing old pin number to port
Hi,I registered 50/ month on 24th September and this is the second month I use. I also registered automatic top- up. I don't understand why I am charged $45,20 Thank you
HI I AM TRYING TO MESSAGE A MOD BUT IT WILL NMOT WORK ANYMORE.
Hi is so sad that I ALWAYS have issues with you I've been a customer for more that 3 years and I always keep my receipt every month. My phone is without service and I wanted to pay today I do the sign in and SURPRISE the payment I have to make is wit...
Hi! I'm thinking of suspending my account when I leave on my next trip (less than 90 days). From what I understand, the person who referred me would still get his rewards since I am still a client. What I'd like to know is will the reward also be sus...
Hi family,I joined PM this month and noticed that it takes 30-45 seconds of dead air before my outgoing calls connect and start ringing. Is this normal? It didn't happen with my previous provider
I was previously using public mobile as a way of getting data for an area which had no WIFI connection, however I have now moved into another area which has WIFI coverage. I will cancel my plan for the time being, but I am wondering - if I need to re...
I purchased the $8 US texting add on. At least I think I did. It seemed to have gone through when I purchased it. However, I tried to check my account to make sure was is applied but I do not see it anywhere. Where would I confirm that it has bee...
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