Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

change number of rings before it goes to voicemail

how do i change the number of rings before it goes to voicemail

Resolved! Autopay

Anybody else having issues setting up a mastercard for autopay? It never wants to accept MC

Resolved! Made a payment with a voucher, but it still says my service is suspended.

I made a payment about an hour ago, and it still says my account is suspended. I had thought maybe I entered the code wrong, but it says the code has been used already when I tried again, which means I entered it right the first time. What should I d...

Resolved! Will I still get 3gb promotion

I transferred my number right before (I think is 1 or 2 hours) the offer ends from Virgin Mobile today. Will I still get the offer (3 GB extra with 35 dollar 1.5 gb) ? If not after one week, who should I contact?

Resolved! Paper bill by mail

Hi,I need my monthly mobile bill by mail. How can I get it? I need it for address proof. Please let me know.Best,Praj.

Dropped Calls

Getting lots of dropped calls.This is not a phone problem it's a network problem, but there's not specific forum topic for it.- I had an Samsung S6 that apparently was dropping calls at 5min, at 12 min, 14min, no clear pattern;- I checked and there's...

Resolved! Register Referred Number After Account Setup

Hi all,I had forgotten to put in the referral number when I was setting up my account. Is there any way to register their number as my referral (after my account has been set up, number ported, etc...) to give them their $1/month reward?Cheers,

How to cancel my account/service

I'm getting a lot of dropped calls, no help from "tech support". I'm switching to another provider, I can't handle this, it's not worth saving $10/month. I've deleted my auto pay information, and I'll port out my number to another carrier before the...

US data roaming

Paid for the 500 mb us data roaming two days ago, but didn't get this service yet, no the add-on on my account yet?

Still didn't get my second $25 bonus credit for signing up my son from the March deal

I only got a $25 credit for using a friends referal code when I joined. I then signed up my son and should have got a second $25 credit for using my number to sign him up but I haven't got it. Is there anyone that can look into this? This company and...

Resolved! Porting from Koodo and $2 account credit.

Hello,I just activated my sim card. When I tried to transfer my number from koodo it said to please select a new number and then contact Public Mobile after to transfer. I am wondering how I contact the moderators to do this. I want to port my old ac...

Resolved! I have 2 cell phones

I have one cell phone on PM Can I get a $10 credit to sign up the other phone to PM? Or do I have to sign up the other phone in say my wifes name?

Collect calling

Am I able to accept incoming collect calls ???if not, Is there a way to set it up so I can???

Resolved! No data, even after checking APN. Please help

Where do people who use Public Mobile live/visit frequently and how is the service where you are?

I am trying to get a more thorough understanding of public's service. I live in Ottawa and the service here has been as good as I ever got on Fido and Bell.

Your prices for Plans and Ad-Ons are way to much!!

3GB bonus credit for Bell port-in

Hi, I finally got my girlfriend to sign up to public mobile from bell last week, however I see there is now a 3GB bonus promo. I am just wondering if there is any way for her to get this as there was no promo going on when she signed up unfortunately...

Why can't public mobile members talk to someone over the phone for help and issues about our plans,.

[Ideas] More flexible US roaming add-on

I am aware of the exisiting US Roaming bundle that lasts 10 continuous days.My suggestion is that, if Public Mobile could release some add-on that allows us to use it whenever we want and deducts by days. I believe quite a few people living near the ...

Cannot make outgoing calls or receive calls

I just purchased a phone for my son since he broke his other one. He has been with Public Mobile for a year now. The new phone is compatible and I inserted the Public Mobile SIM card from his old phone - thinking everything would work instantly. H...

Self serve payment

so I was a few days late topping up my account and changed the plan I had not knowing that it doesn’t take effect until the next cycle and not I cannot use the phone at all it tells me I owe a balance but I added 43$ altogether on it and then another...

Why hasn't my SIM card activated

It's been 20 hours since I tried porting my number. It looked like I did it properly since I received the notice that it could take up to 2 hours to work. But when I restart my phone I receive the message SIM network unlock PIN and I am suppose to pu...

transferring number

Hi Public Mobile Community,I am new. I have submitted online my PIN and mobile number from Petro-Canada Mobility yesterday. My Petro-Canada is still active with the number and has not yet been transferred to Public Mobile. I have sent a private me...

setting up an accout

can I set up a new account if I don't have a self-serve account yet and not lose my phone number? I have sent messages to the moderator team about my account and have not received any responses

Port number from koodo prepaid

Can anybody @Moderator_Team reply to my private massage to port number from koodo prepaid? Thanks

My Usage times

With respect to checking on the USAGE of my service by my family I am unable to determing what time of the day the usage records are indicating. Did my daughter make/receive a text at 3:15 AM or 3:15 PM? Did my wife place a call at 11:04 AM or 11:04 ...

Resolved! I can not pay with my credit card

Hello,I used to had Auto pay , but I got another credit card with different card number , but when I try the new card it gives me this message : "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so thi...

Porting a number

Has anyone had the issue of not being able to port a number because its not compatible with the public mobile network and they don't have a number range in that area? This is the response I recieved from a moderator and its left me feeling a bit hun...

Sorrywe can not compleat your call ...

I attempted to activate data on my Samsung S7 phone, following instructions found in community. The result was that I got data and lost talk capability. I reset my access point settings to default. Now when I try to make a call I get the message ...

Resolved! no incoming - no texts

activated SIM yesterday - ported CHATR phone number - am not receiving calls or texts.