09-02-2020 05:21 AM - edited 01-05-2022 01:02 PM
I never had problem registering a visa to make a payment but I am having this problem now and I really need help. I've entered everything correctly but it wont let me add any visa to make a payment.
Solved! Go to Solution.
09-02-2020 06:11 AM
09-02-2020 06:02 AM - edited 09-11-2020 05:09 PM
@Mpk1 wrote:I never had problem registering a visa to make a payment but I am having this problem now and I really need help. I've entered everything correctly but it wont let me add any visa to make a payment.
Hello @Mpk1 ,
See @Jb456 's post.
Also see here for some info.:
https://publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online
If issues are still happening contact the moderators.
To contact the Moderator_Team, there are two ways to reach them:
1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.
https://publicmobile.ca.ada.support/chat/
OR
2-Contact the Moderator_Team via private message using this link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-02-2020 05:32 AM - edited 09-02-2020 05:32 AM
Any error message?
Is the card registered to your account and you're trying to update expiring or new card for example?
Clear history/cookies and try in incognito mode.
Leave apartment field/suite blank.