Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a $15/month plan that includes 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes. In the last few weeks, I can no longer make calls to Canadian phone numbers. When calling the response is simply that I don't have the proper Add-On or...
I'm considering buying a few hundred dollars worth of payment vouchers to apply to my account. The online terms of service says that funds applied to your account don't expire so long as you have an active plan (which I do; I currently pay for my pla...
10 days ago I was able to purchase the US Roaming $20 talk/text/data bundle, but now it's not there when I click "purchase add-ons" from my overview page. Under the Bundles column, there's only the $15 talk/text bundle. I've talked to a moderator, ...
My $1 loyalty and $2 autopay were not applied to my account for this month.The account now shows $3 available balance. If that $3 will be applied to Dec bill then I lost $3 for november month. Please help!
Hello, I just joined public mobile with $10 off for 6 months.Within the 6 months, I might go on vacation for 3 to 3.5 months outside the country. I won't need my Canadian plan or roaming this time and want to suspend my plan while I am away. Whether...
My partner and myself just signed up to Public mobiles $40 plan 4.5gb with $10 off for 6 months yesterday instore. The consulatant said the $10 off would be passed on by public mobile after we paid the $40. When I log onto our accounts it says our av...
My PM number is XXX-XXX-XXXX.My Fido Number is YYY-YYY-YYYY.Just wonder if I can firstly port out XXX-XXX-XXXX to Bell, Telus or Freedom (for temporary international roaming purpose), and after several hours or days, port in YYY-YYY-YYYY from Fido to...
Hi, I am able to get into the community but I can't seem to log in to my account. When I choose the reset password option to have an email sent to reset my account, nothing happens. Please help me get back into my account thanks!
Hi! My GF is currently with Koodo and will be buying a new phone. She wants to go with Public Mobile with this new phone. From what I understand, she just needs to buy an unlocked phone (on Ebay, or Best Buy, or something like that) get the SIM card ...
How to creat a new account switch from another company?
I have the $35/ per month. I live in Ottawa and I will be in Montreal for the weekend.I want to know if I can use data in Montreal under my plan or if I will be using roaming.Thanks.Louisa
Hello everyone, I am having a wee bit of a problem and need some help to know what to do.I usually am more on top of things but I am going through some of rough time and I guess I wasn't really thinking. Here's the problem: I had received a few text...
It's been 5 days since I activated the SIM card with a 40 $ plán and I still can not receive calls from the others. I restart the phone, went to London Drugs to get some help but no one could help mé. What's going on??
I am on automactic payment plan and was charged the $.2.00 How do I get anyone to fix this
Hello, I am looking to buy a Chinese smartphone online, this phone uses the following network, can anyone tell me if this phone is compatible with PM? Thank you for your help2G GSM: 850/900/1800/1900 MHz3G TD-SCDMA: B34/B393G CDMA: BC03G WCDMA: B1/B5...
This sounds stupid, but can I buy and use an add-on without purchasing a plan. Thanks
I am upgrading to the new iPhone 11 Pro which has a virtual eSIM as well as has a standard physical SIM slot. I would like like PM to be active on the eSIM leaving the physical SIM slot available for an International Travel SIM. Lucky Mobile is suppo...
Les données et les minutes d'appel sont-elles réinitialisées à la même date que le paiement mensuel?
I've been having issues for a few weeks with my phone not ringing, and calls going straight to VM. It's definitely not an issue with my phone being on silent or do-not-disturb. I have a new iPhone 11 which I got in September. Other people having th...
On Oct. 30 I set-up a change plan for Nov. 9, from $10.00/month to $40.00/month. The system accepted the change and the total of $45.20 was taken and available funds showed on my account for $40.00. However, when I attempted to use my cellular signal...
Im suppose to contact a mod About swtiching my number to another carrier but ive changed my mind and want to stay with public moblie
Hey all, just changed my plan i had a 40$ plan and balance of 28$ . I switched to a plan for 25$ i now have 3$ left and says it successfully changed my plan (today is new cycle date) butni am unable to call or anything and am unable to contact an age...
I reach to the last step of my SIM activation, but when I press on activate, I get an error that my transaction can't be processed asking me to check my card details although the amount is 0 and I didn't add any card details in the page! I have been ...
Hello.I cannot use a Samsung phone even though it is unlocked. It says I need to provide the PIN number. The problem is that I don't remember the PIN number. Is there any way to find out about PIN number?
The sim card envelope has been ripped in half but the shipping packaging from Amazon was intact. Is it safe to use? I am worried it may have been tampered with or the sim card # may have been accessed.Product came as pictured
Looks like Amazon.ca (not a 3rd party) is selling the Public Mobile sim card for $7.69 instead of $10.00! Check it out here! You can get free shipping with an Amazon Prime trial!
Hi community, I am a PM user for a few months now but when I tried to change my payment options on PayPal today I was not able to receive the text messages they sent out. I called their hotline and as expected they blame my phone provider (PM obvious...
I signed up as a new client before midnight on October 27th. There was a promo, get a free month, which expired that night a midnight. I understood it would show on my account and credit so I wouldn't have to pay in the second month. I don't see t...
Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month. My Available Fund - is it the rewards points?
