Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Activated service on 15th November. There was 10$ credit supposed to be applied for every month until 6 months. When will the first $10 reward be applied to the account?
How do I earn the most rewards in the community to get the 20$?thanks
I plan to travel in Canada and would like to open the account, get SIM card as well, what kind of documents I need to provide to open the account? US passport, US driver license, something else? Thanks.
I didn’t know I can’t transfee number between public mobile accounts. I activated new sim and new account set up and paid for a plan already. My old account expires today. What can I do now?
Can't seem to log in with my email. Tried to reset my password. Was given this error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Please help me access my payment history.
I've started an account. Received the welcome email. Went to log back in. It says invalid password. I then hit the forgot password button and it says invalid email address. I have reached out to moderators and keep getting messages back saying they h...
need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used
I work for a retailer and some of the sim cards we have ordered aren't working.Ex)-Some sim cards are not readable (Tested on multiple unlocked phones)-When going through activation, it won't detect the sim card #. Or it would say "Invalid sim card" ...
I changed my plan to $15 plan with 100 min call duration three days ago or more ,but now I’m not interested in continuing this plan anymore because it has not been activated yet.I would like to change the plan to the previous one($10 plan) and refund...
Thinking about coming over to PM. Is there a way that I can keep my current number from my old provider?
I apoligize , as this has probably been asked before, but I remain confused on what add-on I require for an upcoming trip to Florida. I will need to make calls to Canada, but will not need text. Do I buy US roaming -unlimited talk for $8or Do I buy ...
Hi, I signed my account last month, and I want to get into my account to do the payment. However it couldn’t make it, even though I try to forget the password, it shows my email is not match the email address. So I couldn’t continue to do next step, ...
Hey Guys, Can I use PMLOVE2019 at my existing plan? I am having 40$ plan, I was wondering if there are any data addon promos going on. Will PMLOVE2019 code work? if yes, how to add it to my exisiting plan? Cheers! Rahul
Hey Guys. I had a question here, or rather need help. Are there any good black Friday deals for existing Public Mobile users? Regards,Rahul
hello,I joined a plan of Public Mobile a month ago. My address is Barrhaven Ottawa, Canada. My colleague sent me a text message at 5:31am in the morning, I received it at 6:30pm in the afternoon. few days ago. when I sent voice message to my husband...
I am currently with KOODO with an iPhone 6S. When I type in my SIM card number, PM says it is an invalid number. I have double checked my SIM card number on screen and by removing it. I am typing it in correctly.
had problems creating and loading the sim card for a new account.I got to the processing stage and the next page came up "error 404"i have tried to go to the my service section of public mobile. It will not accept my phone number. Also attempted t...
I work occasionally out of town in Barrhead Ab area. From what I have found out the nearest cell tower is approx 6-7 km from my location. My signal out there is 2 bars at the best of times and goes out quite often - even if I'm stationary all day. An...
If I buy a SIM card today online but can’t activate my phone would I still qualify for the 10$off promotion?
Hello.so we noticed that the SIM card isn't working. We want to cancel the current account and make a new one. Also, I want to get refund on the current account. How would I do that? Also, I would like to have the company's phone number. Does anyone ...
I tried 1234 which someone said to try and it didn't work. What should do from here, do I need to talk to a moderator?
So I have had my service with public mobile for well over a year and it's always been set up with the same credit card for auto pay. Yesterday was renewal day and I received a text as if payment went through correctly, however today none of my messag...
I have a $15/month plan that includes 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes. In the last few weeks, I can no longer make calls to Canadian phone numbers. When calling the response is simply that I don't have the proper Add-On or...
I'm considering buying a few hundred dollars worth of payment vouchers to apply to my account. The online terms of service says that funds applied to your account don't expire so long as you have an active plan (which I do; I currently pay for my pla...
10 days ago I was able to purchase the US Roaming $20 talk/text/data bundle, but now it's not there when I click "purchase add-ons" from my overview page. Under the Bundles column, there's only the $15 talk/text bundle. I've talked to a moderator, ...
My $1 loyalty and $2 autopay were not applied to my account for this month.The account now shows $3 available balance. If that $3 will be applied to Dec bill then I lost $3 for november month. Please help!
Hello, I just joined public mobile with $10 off for 6 months.Within the 6 months, I might go on vacation for 3 to 3.5 months outside the country. I won't need my Canadian plan or roaming this time and want to suspend my plan while I am away. Whether...
My partner and myself just signed up to Public mobiles $40 plan 4.5gb with $10 off for 6 months yesterday instore. The consulatant said the $10 off would be passed on by public mobile after we paid the $40. When I log onto our accounts it says our av...
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