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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: service got suspended while on autopay, can not access my account

My account has a 77$ balance but my service has been suspended... Can you please reactivate my account using my balance. Asap

phone compatibility

Hello I wonder if the moto g8 plus or g8 power are compatible with public mobile .Thank you

Resolved! Add on

I bought 2 extra gigs of data for 30 dollars. I only ever received 1 gig. Now I had to buy another gig. So I spent 45 dollars, and only got 2 gigs. How do I fix this?

Carrier MMS limit....changed?

Heya! So, I recently noticed that my MMS limit went from the usual 900kb-1mb, down to 300kb...Why? I'm using a Samsung s10e and I just can't fathom why this drop happened recently. Any insights or anything?

Resolved! Refer a friend reward not received

Hi. I referred a friend using the code in my account. It's been nearly two months since my friend signed up and she has already received her $10 credit. However, I still haven't received my friend referral reward ($1 every 30 days). I was wondering i...

Call Control to block spammers for PM

https://www.telus.com/en/on/support/article/call-control-for-mobile-devices-explained https://www.koodomobile.com/en/help/call-control?search_api_views_article_search_fulltext=call control Will we get this?

Plan includes 8.5gb of data but I've been cutoff at 5gb and I have no idea how to resolve the issue.

Hey folks, I'm out in cottage country and my data has been cutoff at 8.5gb even though my plan includes 5gb. I've been on this plan for a while now so it's not it's not a plan changeover issue. How can I get this resolved? I had to drive out 40 minut...

iPhone Xr data not working

I just switched to PM today and this is an old phone from the Telus network. I have searched and can’t find anything else to try. I have reset my network settings and input the correct sp.mb.com in the cellular data settings. It still does not work...

Can you port a landline if the new SIM is not in the phone?

Cell phone currently has an active Rogers cell number. I want to activate PM on this phone and port my Bell landline, also. Intending to cancel the Rogers cell number a week after everything is done. I'm aware I need to keep the Bell line active & pa...

credit card not verified

Hi, I keep getting this: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. CC has room on it and i have tried two differe...

Voice mail issue

Just moved over from another provider. Trying to set up my VM. Have read the instructions on doing it but it doesn't provide an answer for why I am having errors. You are supposed to be able to press 1 to get into your voice mail but when I try it sa...

Auto Payment was never processed.

My monthly payment was due on July 26th and it was never processed.There is money in the account.The credit card has not changedThe expiry isn't until 2024 I tried to pay right now and it says "your card was declined by your provider"??My statement s...

sim card

Never received SIM card, have been waiting over a month

new service

Have activated an unblocked and refurbished iphone 7 and transferred my previous Ph #. Activation went through but am unable to see a phone screen. Also, the phone will see my internet wifi modem but when I put in my password to access it it keeps ...

porting failed

My number porting failed. I was told by Public Mobile that I need to provide my previous account number. How do I provide my previous account number so that Public Mobile can restart the process?Thanks Brian

Changed plan is not effected yet from $15 to $25 plan

Hi There, I have changed plan from $15 to $25 early this week but still nothing has been changed. Can you confirm when the plan change request will be effected? Thanks!

Resolved! Flash sale $10 off your plan for 6 month in June

Hello, I registered my email address for the "Flash Sale to save $10/mo for 6 months between June 9 to June 11. After I registered my email address for this Flash Sale, I did not receive any confirmation. A couple days later, I also activated my Publ...

Acct #

Invalid password

Attempting to sign in to my account however it keeps stating the system can’t verify the email address, there is no other potential email as an option that I would have used... my plan is currently expired as I needed to update my credit card inform...

Will I be able to receive SMS text messages while travelling outside the US/Canada

Hi community, I'm looking for information on whether or not a Public Mobile SIM works outside of Canada/US, as I can't find any information on this topic. For example, let's say I'm travelling to France. Will I be able to receive SMS text messages a...

Resolved! How do I find my phone number if I am not able to log into my account?

- I ordered a sim in the mail and activated it online. so I created my self-serve account. then I forgot my phone number so I tried to log in.- Apparently, my password was wrong. so I tried a few times then decided to reset my password.- When I would...

My data not working

I have data and I turned on data on my cell and not working ...My phone works but data not.Also I cannot send or receive the picture mesage.Thanks

My voucher is not working

Loyalty Rewards validation

Hi,Doesn't look like loyalty rewards were applied.Can someone validate as I think I was over charged. Same goes for my wife's account.

Resolved! Cannot call out. Cannot text out.

I just activated online with a voucher. I can receive calls. I can receive texts. Got a new number. I cannot make outgoing calls. I cannot send any texts. I have a iPhone 6.$15 plan. @gpixel I spoke too soon about the problem being fixed.

Resolved! Lost Phone - Want to disable SIM

So I lost my phone, and want to disable the SIM, but I don't have a self-serve account with that phone number. I used the autopay feature. Is there a way for me to disable the SIM without a self-serve account?

Resolved! Sim card network puk when trying to move the sim card from old phone to another phone

I had to switch the sim card from my old unlock phone to another unlock phone. When it first was place in the phone, it asked for the pin number. I had tried using the numbers found on my purchase sim package a couple of times. Then it started to ask...

Resolved! Just got an Oukitel K6 and it won't connect to the network

Phone sees the phone number of the SIM and the APN seems to be configured properly but no signal. Is there a workaround ?

Resolved! Unreserve my PM number to port out to Telus

Hello, tl;dr: want to move from PM to Telus, but the number is reserved by PM. How to undo this? I'm trying to port the number that I have with PM over to a Telus plan. I went to the store today and tried switching, but the service rep from Telus was...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Re: service got suspended while on autopay, can not access my account

phone compatibility

Resolved! Add on

Carrier MMS limit....changed?

Resolved! Refer a friend reward not received

Call Control to block spammers for PM

Plan includes 8.5gb of data but I've been cutoff at 5gb and I have no idea how to resolve the issue.

iPhone Xr data not working

Can you port a landline if the new SIM is not in the phone?

credit card not verified

Voice mail issue

Auto Payment was never processed.

sim card

new service

new service

porting failed

Changed plan is not effected yet from $15 to $25 plan

Resolved! Flash sale $10 off your plan for 6 month in June

Acct #

Invalid password

Will I be able to receive SMS text messages while travelling outside the US/Canada

Resolved! How do I find my phone number if I am not able to log into my account?

My data not working

My voucher is not working

Loyalty Rewards validation

Resolved! Cannot call out. Cannot text out.

Resolved! Lost Phone - Want to disable SIM

Resolved! Sim card network puk when trying to move the sim card from old phone to another phone

Resolved! Just got an Oukitel K6 and it won't connect to the network

Resolved! Unreserve my PM number to port out to Telus

USA Add on

Re: Network upgrade

Broken phone - can't access texts to make changes

Motorola moto g35 5G (XT2433-5) VoLTE compatibilit...

Can we continue with my old ticket ID. #715195-756...