Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Ordered SIM card. Thought I would be able to port my existing number.

Hello! I have ordered SIM card online. Thought I would be able to port my existing number to the new sim card. But it seems I gotta wait until it arrives and needs to be activated at that point. My current plan with other carrier will be deactivated ...

New sim card with monthly plan on my existing account?

Hi, I'm looking to buy a sim card and activating it with a monthly plan for my daughter, can I do that with my online account I have now? I would just like it to come out automatically every month from the account that I have now. Is this possible? T...

Activation error: Generic Error

Hi, I was in the process of activating the SIM card (when through all the screen, picked plan & phone number, added credit card which shows it was charged) but then got the below error. I cannot login with the account I created either and SIM card sa...

Nokia 3 looses network access

I have a brand new nokia 3 TA-1028 that was working fine untill I installed a system update about 2 days ago. Now it keeps loosing the ability to conect with Public mobile network. I'm not able to make phone calls, recieve texts or use my mobile data...

Resolved! Still Haven't Gotten 5GB Sign Up Bonus

Hi, it's been a week since I've activated my sim on the 25$ plan and I haven't gotten the 5gb bonus yet. Please help, thanks.

Lost my phone can I get a new sim same #

Lost my phone can I keep my number? How?

US roaming

On June 11th 2019 I activated US roaming while in WA state. Unfortunately my device was not recieving data, voice or text. I had roaming on and was connected to tmobile most of the time and At&T at one point but was not getting in to either network. ...

Roaming in Asia

If I choose to travel to another country like Japan and Korea how would this work to get data?I think data is all that I will need. Can somebody please help me out?I appreciate it in advance.Thank you.

Can't pay for service

Today my mobile plan was suposed to top off auto, but instead, no top off and PM won't take payment from any of my credit/debit cards.Since they don't have cust. service all I can do is wait and hope an Angel would come from the skyes and restore my ...

Porting number stuck 8 hrs and counting

I transferred my number during activation. My old account is Speakout. It has been 8hrs now and the port is not complete. I can make calls and texts from PM but not receive. My Speakout account is still active. I have messaged the moderators but they...

Resolved! Add on problems

Hi I added an Add on to my plan US data, I’m the the USA right now and is not working. Please help me to fix the issue ASAP .

No service

Ever since I updated my nokia phone, it's saying no sim card, no service in the upper left corner. I'm paid up and I haven't had problems for the couple months I've had it.

Cancelling Service and Porting Phone Number Back to Bell Home Phone

How do I go about cancelling my Public Mobile Service and porting my phone number back to Bell Home Phone?

Resolved! 5GB bonus offer

Hi, I ordered a SIM online to get the 5GB bonus deal. The email address I used is one I currently have with my other PM account so when I go to activate the new acocunt online it wont let me because it says the email address is in use. Is there anyw...

Data cut off but I haven't used my monthly amount

Hello all! I hope you can help. I only became a customer last month and am supposed to have 1 GB of data/month (1st to 1st). Yesterday, my data was cut off due to limit being reached but I've hardly used the monthly amount. My phone is showing data u...

Resolved! New account referral credit

Hi. I just signed up for Public Mobile today, but I forgot to indicate that my son who uses Public Mobile referred me. How do I now indicate my son referred me so he gets credit for this?

My Phone showing no service iphone 6s Plus

Hello.I have the sim card in the phone but it shows that no service, also try to edit the APN and only 1 field is active APN: sp.mb.com I have tried to reset the network but no success; please help me out; can you check this cell # if it's activated?...

Lucky mobile has much better data add-ons

They have 3G data add ons for a very reasonable price.$5 for 500mb$10 for 1GB$15 for 2GBmuch more reasonable prices for the data add ons and they are normal 3G speeds. They don’t roll over though so PM have them beat there but 1GB of data for $30 is ...

Resolved! Can’t receiver incoming calls

Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through.

Phone Wont Conect Via Mobile Data

I just paid my bill on 3rd of June and I cannot connect to my mobile data. I got a text on 1st saying I had used 95% of my data which then reset when I made the payment. Then on the 8th I got a text saying I had used 75% of my data and then 95% on th...

Moto G7 Power

Hello I am looking into getting the Moto G7 Power but noticed that it isn’t listed in the list of compatible phones. I was told it could still work... By any chance, does anybody have the Moto G7 Power ??? Thanks

Payment renewal vs missed

I got an email saying I missed a payment, however I am set up for autorenewal next week. Email says my account has been suspended ( it’s still working ), & has an offer to take $5.00 off my next bill if I Renew now... I’m confused, my auto renewal is...

new account

i like to change my phone number

Auto-pay and loyalty rewards have been accumulating as available balance. How do i use it?

I am on the 2016 fall promo for previous freedom mobile customers. It seems like the $3 loyalty reward and $6 auto-pay reward have been accumulating on my account instead of being applied to my auto-pay charges. How do I make sure that the next auto...

Upgrade but no data

I have just upgraded to the $25 plan which should give me unlimited talk and text and some data. However, I cannot access data (cannot connect to Internet) In the help section it says to go into settings and then into cellular data network and input ...

Generic error at payment processing page

Trying to activate my sim. Got to the last page, clicked "activate", and then got generic error message. Have waited over an hour to try again and still getting "invalid sim". Tried incognito, different browsers. Checked my credit card and the paymen...

Number Issue Can't Make Calls

Hi,The number I was given on June 1st is associated with another public account and therefore, I cannot receive any calls, but I am able to make calls. Please escalate this issue and either give me a new number or another solution, thanks. Edited ...

Sim card

Hi i ordered a sim card recently that had a 5G special but never got it , anybody else had this problem ?

US Roaming and Text not working

I bought a 10-day pass for US text and 500mb data. I did both steps to enable the package (I can see it listed in my account). I’ve not been able to connect properly to a US carrier. My phone says it’s on LTE with T-Mobile but I don’t have internet a...

Need to Cancel

So I currently have my son and I set up on Public Mobile. I need to cancel my son's account as his phone is broken. It is setup with autopay so it keeps renewing. I can't access his self serve because it needs confirmation via text from the broken ph...