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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payments

My on line balance says $0 but my credit card (auto pay) was charged. Why?

Date of each month payment

Hi, I have a question why you guys changed me in advance? My anniversary of payment is every 18th of the month but the last 2 months you changed from my auto payment on the 14th??? I need an answer please?

Re: Forgot password.

I forgot my email id and password. How can I login to my account to change my plan.Sunil

Resolved! Plan renew date

I am wondering when my data/plan renews as I'm getting down to my last few mb.My auto pay says it will come out on November 23rd. So I'm wondering if the 22nd after 11:59pm is when my data/plan will renew? Thanks.

public mobile does not accept my email

When I try to resetting your password he say email does not exist

Samsung Galaxy S9 - calls going blank

Hi: I have a Samsung Galaxy S9 (SM-G960W) that I have had on PM since brand new for about 11 months now. It was working OK till about August end. After that, I'm having major issues with my voice calls. In the middle of talking, the calls will comple...

Not compatible with vivo v9

Hi everyone.. I have ported my network from Fido to public mobile few days back.. Since then I couldn't make any calls.. It seems public mobile network not compatible with my phone.. It's vivo v9 .please let me know what can I do to make it work in m...

Account still suspended/not reactivated after payment

My account was due for renewal on Nov 15. I stopped auto-pay on Nov 14 with the intent to pay through a one time payment for my renewal. I did not pay immediately on nov 15 and my account was suspended. On Nov 17 I signed in to pay my account to...

Phone

Hello.My son's got a Samsung phone and he is currently registered with Public Mobile.However, his SIM card isnt working and it shows that we have to put in the PIN code for him. We've tried the PIN that we put in last time, but didn't work out.Could ...

Payment amount is different than usual. Need to get bill explanation.

Unable to Make payment from credit card, debit card and voucher

Unable to Make payment from credit card, debit card and voucher. Please help as my plan expired and unable to make or receive any calls

Data

I have been in the states for a couple weeks and i used a different simcard now i am back in Ontario and i changed my apn adress back to publicmobile. When i try to use data it keeps telling me ‘could not activate cellular data, you are not subscribe...

Cancel us roaming add on

How can I cancel a us roaming add on that I have purchased ?Thanks

Resolved! Is my Samsung A50 compatible? (SM-A505G)

Hello, I recently bought a Samsung A50 (Model: SM-A505G) from amazon and was wondering if it is compatible with the Public Mobile network and whether or not they make compatible SIM cards for my phone. I wasn't able to find the phone on the compatab...

Resolved! Can't pay from my bank?

Hi, I've read that Public Mobile does not accept payments from banks, and therefore I cannot set up automatic payments. Yes I am aware of AutoPay, but unfortunately I won't be giving you or anyone else a back door to my bank account, especially not k...

Re: Until November 21, get $10 off for the first 6 months when you activate on a $35/mo plan or more

I have a question I'm sure can be answered here... It is known or at least to my knowledge it is known that with third tier providers call duration is limited to like 1-2 hours. To get truly unlimited calling does that mean going with second and firs...

Line problem

HiI just activated my simcard, but the line does not work properly. I can send and recieve texts, and I can make calls, but I can't recieve any calls. It goes on someone else's voice mail. Does anyone know how I can fix it ?Thanks,Sina

Was not given current promotion for plan and add-ons

I was not given the current promotion of $10 per month for the first six months on the rate plan i chose which was $40 per month. The plan includes 4G data on 3G and additional 500 MB, unlimited text and calling across Canada. I did not receive the...

Resolved! Auto pay options aside from the default

Hello, I was wondering if there any other options possible to obtain the $2 p/m bonus other than leaving your cc info permanently.IE: Could you register your card for autopay then make a one time payment let's say $125 then remove the credit card and...

Resolved! Payment

Hey everyone. My three months expired is there anyway to rebook up with my same number?

Resolved! On Autopay, but need to add more money for add-on

Hi there. I use Autopay to pay for my regular monthly plan, but need to add $15 to my account to buy the Intl call add-on. How do I add this money to my account? (without inadvertantly cancelling my Autopay arrangement)

Resolved! $10 reward

hello guys, I am new to the network, how does $10 rewards work ? I remember putting in the code from a friend reference at the time of sign up. but i think the funds were not applied. please enlighten .. thanks

Not a question, but a super huge THANK YOU to the mod team here

both me and my hubby were having issues with our phones after returning to canada from Montana. There is a known issue on some cases where the texting does not work on return to Canada. I sent an email to the Mod team, expecting a wait (as many have ...

Resolved! Your 1st month rewards

How much did you make your first month and how easy / hard was it? Which did you do more of...answer or ask questions,?

Resolved! Badges explained?

I still there anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages?thanks!

Notifications sent to text or email?

Hellois there anyway to set it up that I receive a txt or email when I receive a Message?i find it inconvenient, and often forget, to log in to see whether or not a moderator has replied.thanks

Resolved! At times no out going calls possible.

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Plan renewal

I forgot that I changed my plan to the $35 one so payment didnt go through. This morning I switched it back to the $25 plan and it took payment (I had $29 on my account). Now I can't get my service to turn back on. When I try to call my husbands phon...

Payment

When I signed up for the $40/month plan I was told my next month would only be $30 i paid the $30 and my phone is still not working

how do I know my porting has done form FREEDOM?

how do I know my porting has done form FREEDOM? I has asked a port on my Public Account.

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