Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Do plans expire?

Do plans expire or last forever? The 5GB PROMO last forever?

Wrongly Suspended Account

@CS_Agent I have sent two private messages to the moderator team and both have been ignored. The first was yesterday afternoon and the second was this morning. In the snippet I read, I think from your AI bot, it said moderators try to reply within a...

Cannot access data since this morning

I have a plan with 5G data, on Thursday I received a message that I have used 75% of the data included in my plan. Then since this morning, I have no access to data. I logged into my account to check if I have used all the data, I clicked View My usa...

Pb network unavailable

Been with PB about 3 weeks. I have an S8, i was on my phone this morning and it randomly disconnects from PB. It says network unavailable. I got a new sim. Same thing. Did network reset. Tried new sim in a different phone. It will not connect. My acc...

How to activate adds plan

i have bought adds plan for internation call and now asking 4 disits pin for activation i dont pin i do i solve it

Poor service at WOW Boutique but redeemed by London Drugs

The WOW Boutique in South Centre Mall Calgary tried to tell me that Public Mobile would only have reliable service in Calgary and a few other large Canadian cities. When I confirmed that PM is on the Telus network, so wouldn't it work pretty well all...

Resolved! 200 US minutes add on problem

hi, I purchase this add on for 200 US talk minutes a couple hours ago, the payment went thru immediately, and the add on shows active in my account, but when I tried to place a call to a US number a few minutes ago, the call was denied. I heard a re...

Resolved! Registered Sim, payment went through but the sim doesn't seem to have been activated

Hi I registered my new sim, filled out the online form, payed and got an error message saying that something went wrong. After some attempts I was able to access my account where it shows my sim number, personal info and payment info. It looks like t...

Resolved! I would like to port over my number from Koodo

Hi I would like to be able to switch over my number. during the activation it said I would need to contact PM but I don't hear any options to speak to someone on the *611

Prolème ligne ne fonctionne pas

Bonjour,La ligne a toujours coupé. ça perte beaucoup intérêt.En plus la ligne présentement ne fonctionne plus , le message est la même problème comme les derniers mois « « « « Sorry you can’t complete your call, you don’t have a long dis...

Please contact

I was double Charged on my bill and want it credited back to my card

can not dial any local number, always hint " sorry you do not have add-on for long distance call

solved

Cannot log in or reset password

I need to log on and set up payments but can not e-mail address and phone number removed by computergeek541 - please do not post such information here as it can be viewed by anyone

Number Porting: Transferring from Fido to PM

Hello, In light of paying quite a bit for Fido and not being a heavy phone user I'm not keen on paying as much as Fido asks of me, so I'm thinking of switching back to PM. My concern is that my Fido account currently has 2 lines, and I'd like to keep...

5gb add-on promo

Is this 5gb just a one-time add-on or do we get 5gb bonus every month? I know an add-on should be every month but that seems too good to be true with a $25 per month plan

vacation mode / travelling abraod

hi all, I will be travelling abroad for a year for school in another country and I am wondering if there is a way I can suspend my number so I don't burn unnecessary money while I am away but I want to retain my number when I come back. Is cancellin...

Turn off voicemail

How can I TURN OFF voicemail? I need to turn it off, not just extend rings to answer after 30 seconds, nor simply not accept messages - I need it to never pick up. Can I REMOVE the feature somehow?

Text Message

When I send a text to someone they do not hear it go off

Payment on account

Hi hi hi I made a payment on the my phone and I still have no service . I would like it resolved if their is any change . I have 2 phones with this company and I am not please

Unable to pay for plan using balance?

I bought a payment voucher to pay for my plan. I was able to add the voucher to my account balance but cannot make the payment for the plan. Can somebody please advise me how to use the balance to make the payment? Thank you.

Deferred Payment

I signed up for Autopay. My payment is due June 2. I'd like to defer the payment to June 20. How do I do this? It's so frustrating not being able to contact your phone provider ... sigh.

No service, phone not working at all.

Paid my phone bill on line yesterday and have no service what’s so ever. Every time I try to call out it says that it’s a long distance number and I don’t have that with my plan. Can’t send texts and no data. I know it’s not my phone a song I purcha...

Resolved! Autopay not working - if I just pay, will I lose my $2?

Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome. I was wondering if I could just complete a one-time payment right now instead of wait...

my data is not working and it is not my phone

Resolved! Regarding the extra 5GB of data promotion

Hey everybody! I saw the 5GB promotion and decided to make the switch to PM, my question is regarding this line: "To redeem, SIM must be activated on publicmobile.ca by June 16th on any Ready-made plan $25/mo or higher using the same email address us...

The 5g deal

I've just bought a public sim card last week (super store). I signed up for the 15 dollar plan. I see there's a 5g deal going if you sign up by June 16th. Am I still eligible for this? If so, how long does the 5g last? Till I use it all (rolls over e...

activation problems

Can't call out after paying for my $40 plan which is unlimited texts, unlimited nationwide calling and 4.5 GB data

Resolved! registration woes

1: try to register but would not accept email address, so I used a different one, but why did it not accept first one??2: brand new sim but get invalid sim error whilst registering, luckily i had another, but what do I do about the invalid one, can i...

Phone not working

Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the...

No Service

Hello, a friend of mine woke up to his phone this morning saying SIM not provisioned and he had no service. He came to my place and we did a SIM replacement on his account and when we restart his phone it says Emergency Calls Only and won’t register ...