Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So its been my first plan renewal and on my self serve it says my plan cycle restarted on the 24th. So today I woke up and sure enough I had 0$ in my account as it took my referral bonus and it showed the payment in my payment history. When I used a ...
Have a question with regards to porting a phone number. My current carrier has an incorrect spelling of my name. Would that cause me a problem?
How to cancel my account i already remove my credit card auto pay but still your getting money to my credit card i just want to cancel my account can someone help me regarding to this matter Thanks
Hello, my account shows that I have 400 minutes for international long distance Canada and US. I tried to call locally and it didn't work. Please clarify - it works internationally but not locally? I am in Toronto. Thanks
Hello Community,I am super confused I have had public mobile service for over a year and no issues with my autopay. I got a text this morning saying what rewards I qualified for but 30mins ago my cell has a voice message saying I have no account set ...
Hi everyone, My plan was renewed today. I have $25 plan, which includes 500 MB+500 MB and 1 GB promo.When I logged in, I can see that 500 mb = 500 mb data is at zero as it should be, however 1 GB promo says that I used 932 MB already. How come? I hav...
I have the $15 plan. I just was monitoring how many minutes I have used since I have only 100 outgoing minutes to use. I checked and I had used 42 minutes since my plan renewal date and I thought that was high, so I went through my usage and counted ...
I forgot my password to login into my account
Hi there, I've had auto pay set up on my account for a while and it has worked perfectly. Today, it said my account auto pay was applied but it now says my account is suspended. When I click the reactivate button it says "Your credit card could not ...
I am trying to make a plan change and zero options come up - I need to change the plan due to COVID19 and lay off. how do I change it if I cannot do it in self service.... ps - I think that offering free roaming to the US during COVID-19 is silly - w...
I want to cancel my plan, but can’t log in and can’t reset password. What should I do? Thanks.
Good morning has anyone else noticed this live chat for activation or am I late hearing about it? https://www.publicmobile.ca/en/bc/get-started
Try to refer to my friends. Thanks!
I ran out of data so I purchased a 1gb data top up yesterday and it hasn't been activated on my account yet. My bank statements shows the money has been withdrawal by PB but my data is still off and it doesnt show the addon on my account page. Do I ...
How does this reward program work? I'd love to use this time off I have wisely and make some extra cash towards my phone plan every month.
It should be straight forward changing your phone number when I try to change my phone number it gives me a message saying failed to change phone number. Anyone else have this issue
How reliable is autopay. It seems like people pay manually before autopay. Why? i dont see why it would fail. Isn't it just like paying a monthly Netflix or amazon service?
oh Hai! First off. thank you so much for the bravo's. I feel like a Superstar!So my phone needs to be replaced. Is there a timeframe for self-suspension so I don't lose my number? Or should I just keep the plan active when w/o a phone for two weeks?W...
I am on the 15 dollar plan with 100 minutes but I bought the 5 dollar add on for 500 minutes which is showing under my account details. However every time I try to dial out or check VM it says you dont have an active long distance and this call is n...
Hello Friends,My phone plan is $40 for NS province. I have rewards like $1 for referring a friend and $2 for automatic pay..so my monthly pay is $37(actual). When I check my master card statement, i found public mobile detecting $42.55 every month. t...
Got a SIM for my wife at London Drugs, but did not have my referral code with me. Is there a way to apply my referral code after the account was set up?
i cant get my sim card to work on my phone
I was filling out the application and got to the section where I had to fill out the serial number on my phone. I accidentally pressed the continue button on that page and then tried to go back because had not completed it. It told I would need to re...
merged
I’m just new to public mobile. So far I’m really happy with it. My plan is just the 25$ a month plan. I just signed up April 11th. I just decided to change my plan to the $40 a month plan so I did that on line. It already charged my credit card $29.4...
Hey, Starting a few days ago I have been receiving high volumes of random calls saying that I called them previously. Does anyone know why that is? Could my number possibly been hacked in some way? Hope to hear back soon, thanks.
I have an iPhone X and for some reason I cannot send MMS but I am able to receive. Just cant send. Anyone know what could be wrong? or can direct me how to fix this? I did change the APN as directed on the set up. But I dont see anywhere to change th...
Hi I’m new transferred my number worked first day fine now will not allow incoming calls
