Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have purchased 3 vouchers since yesterday and none of them have been accepted
I have the basic plan - $15 - . Does this include unlimited texting within Canada.
Does anyone know how I go about speaking to a supervisor?I purchased a payment voucher ($116) the voucher will not work and the customer service provider is refusing to honor it.I sent proof of purchase but they still refuse to honor it.We do plan on...
Dear Sir/Madam,I am the owner of phone #***-***-****. As I haven't used it for some months, I even lost the SIM card.I have just bought a new SIM card and tried to activate it. After some failures to active it, I thought I can use a shortcut by loggi...
I cant create my account. If i try to create my account, i have message: The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. But if I follow link and use my email I h...
I changed credit card numbers and allowed my account to be suspended.I've updated my new credit card details and am trying to make a payment but it keeps telling my account has enough charge.Yet it is still not activated
Hi:Forgot User name and Password.My credit card has been expired and i got the message from Public Mobile.Please send me a new user and password so i can add my new credit card to pay. I pay every 3 months.Here is my e-mail ****phone****Thank you for...
Will IPhone SE 2nd gen bought from the US work with PM?? Thanks
Hi, I just signed up for public mobile. I can not receive calls from landlines. How do I get public mobile to solve this problem?
Hello, I currently have a PM account and I yesterday I just set my daughter up by activating the SIM and choosing a plan, her phone is up and working fine. However, I'm having problems setting up an online PM account up for her so we can go in and ch...
Hi.... How do I get a moderator to change the email address on my main account ?Helene
Does any one know if plans rool over to next month if less data used or does it start over and same for air times thanks
Hi I was on old LET plan - now I switch to $30 3G plan. My phone network is still set to LTE/WCDMA/GSM (auto connect) how do I know I m getting 3g speed ? I also have other options on network - do I need to switch to any of this ?WCDMA/GSM (auto ...
You guys tell me a limited account data and unlimited to call America text so I can't do anything so please can you call me my phone number is **********
Hi, I’m trying to help my father in law with his PM account and there’s couple things I don’t understand. He has been on the Unlimited Provincial Talk plan ever since he started using PM. I’d like to help him change it to the current $15 plan (with 1...
Can someone please inform me of my PUK code so I can unlock my SIM card it says to call my provider but there is no phone number for Public Mobile.
Dear Mods, I used a referral code when I switched to public mobile. I am supposed to have a $10 1 time credit for using the referral. It does not show as a credit. How do I get this credit? It has been way longer than 72hours since I signed up. I s...
Today I loss service for about 4 hours. I shut down the phone and restated it and my service resumed. Why did this happen ? Edited by Moderator to remove content that violates Terms of Service.
can a mod help me with this?
Just was looking up a few different posts here about this... Has anyone tried one that works well? I'd like to try one to get better cell reception within concrete walls. LTE I get between 1 and 3 bars usually 1, and wcdma hangs out around 3 bars... ...
Hello, If purchased, should U.S. Roaming appear as a field in this section?Right now I only have talk and data as fields. Thanks
Heads up! https://canadiancellsupplies.com/products/top-up-voucher-for-public-mobile?utm_campaign=emailmarketing_64419102809&utm_medium=email&utm_source=shopify_email
Ok, so we were able to open a new account, got the phone working with the new sim card and then 20mins later i got a text from someone that has the exact same # as Public Mobile assigned us. When we sign into our web account it won't let us pick a n...
The phone is locked to PM. I need PM's SIM network unlock pin. Is it 1234 or something else? Can the moderator provide the PUK code as well in case I need it while at the Shaw store?
I got about 4 pages into creating a new account, then hit "back/previous" a few times to fix some earlier entered data, then when I tried to move forward through the screens it gave me an "Invalid SIM" error. This is a brand new SIM card we just bou...
When I register some loyal programs in some shops, sometimes their machines still pop out the phone number's previous (I assume) owner's name automatically. I wonder how this works and how to correct this phone number under my name? Thank a lot.
