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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1679 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3428 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32719 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44392 Views
  • 182 replies
  • 30 Bravos

Resolved! $25 / 1 GB plan and $40 / 5GB plan back on again as of today

so i just seen online that the $25 / 1 GB unlimited talk canada wide and international text  , and the $40 / 5GB unlimited talk canada wide and international text  is back on as of this morning ...can Mods confirm 

vincep by Great Citizen / Super Citoyen
  • 1746 Views
  • 11 replies
  • 0 Bravos

Cant send Texts but can receive Texts..

I have been all afternoon trying to figure this out to no avail.I have the data working fine and can receive texts and make and receive calls but for the life of me i cant send out texts at all...I got the APN right, everything is good but i just can...

ijaxx by Good Citizen / Bon Citoyen
  • 1797 Views
  • 13 replies
  • 0 Bravos

Autopay doesn't work

I have a $25 plan currently. I had $2 in my rewards, and for some reason, it only topped up to $15 from my credit card. I had to manually add another $10 for the payment to go through. Now that I check my account overview, it says the plan cost is $2...

hellotata1 by Great Neighbour / Super Voisin
  • 782 Views
  • 3 replies
  • 0 Bravos

Call forwarding - to USA number

I will be in USA for a couple of weeks and I would like to forward my public mobile phone calls to a USA number. It does not seem to be working. I am on a $50 plan and have an unlimited calling to USA. In addition to this, I have an add-on for long d...

VanZem by Good Citizen / Bon Citoyen
  • 1152 Views
  • 3 replies
  • 0 Bravos

Using available account funds

I have more than enough money (from rewards) in my account to pay for a month of service. How do I use this money with auto-pay? How can I use rewards dollars to discount my monthly fee? Thank you for any help, I wasn't able to find an answer on Goog...

Killought by Great Neighbour / Super Voisin
  • 999 Views
  • 5 replies
  • 0 Bravos

Resolved! Will this phone work in Public mobile network?

Hello everyone.I am plan buy a New phone. I want you guys take look the phone  network specs.  I am not 100% sure If it will work in this network. Here are the specs.  GSM 2 /3 /5 /8WCDMA 1 /2 /4 /5 /6 /8 /194G: TDD-LTE 38 /40 /414G: FDD-LTE 1 /2 /3 ...

sh2323 by Good Citizen / Bon Citoyen
  • 2561 Views
  • 12 replies
  • 0 Bravos

need to update porting request

I got my sim today and requested a ported number from speakout. The request did not go through, speakout says i needed to append my 4-digit passcode to the number. how do I update the request? 

DJLand by Great Neighbour / Super Voisin
  • 852 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of account

Hi. I'm trying to reset my password and I've been locked out of my self serve account.  Please let me know how I can get my account unlocked. Thank you.

steven483 by Great Neighbour / Super Voisin
  • 906 Views
  • 4 replies
  • 0 Bravos

Adding one week of US data plan

Hi,  am travelling to Las Vegas between Weds May 15 to Weds May 22. I need one week of data plan in the USA, and I would like the 1GB US Data plan add-on for $20. Can someone add this for me? Thank you.

jxchan by Good Citizen / Bon Citoyen
  • 872 Views
  • 5 replies
  • 0 Bravos

Resolved! Community rewards $ 0?

After announcements ,i got emails about iam top 25% for community rewards in April,but I go my accounts overview the community rewards still shows $0?i should wait till my payment date?

Jackhyf63 by Town Hero / Héro de la Ville
  • 1696 Views
  • 15 replies
  • 0 Bravos

Not a user and yet got billed

I'm not a user but yet got charged by Public Mobile on several occassions. I need to know whose account is charging me because based on this, I may have to file a police complaint. I've already cancelled my card to avoid futher charges. Please take t...

Raad11 by Great Neighbour / Super Voisin
  • 1236 Views
  • 8 replies
  • 0 Bravos

Whats the best plan for me?

Hey guys! I recently just dropped my plan with koodo because their plans were just ridiculously high, Im new to everything about public mobile so I'd like to ask a few questions (and please do not hesitate to be honest, I need to know all the pros an...

vibarmarie by Great Neighbour / Super Voisin
  • 897 Views
  • 4 replies
  • 0 Bravos

New Plans

"Hey Community"  Looks like PM have brought back the $25 500+500 etc, plus $40 4.5+500 etc. 

dabr by Mayor / Maire
  • 901 Views
  • 7 replies
  • 3 Bravos

Invalid sim message

Hi, I bought a new Sim card yesterday and I'm trying to activate it through the website. However, just after typing my simcard number I'm getting an error message "Invalid sim number". Tried with Chrome, IE, Firefox and Edge, incognito mode, cleaning...

polaken by Great Neighbour / Super Voisin
  • 738 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't get my Mom on the network

Just purchased the Sim card a couple months back.  I bought the Sim card using my credit card.  Now when I try and put in her information and her credit card info into the plan I want for her it does not work (basically the form information freezes u...

q_knight36 by Great Neighbour / Super Voisin
  • 748 Views
  • 3 replies
  • 0 Bravos

Refund

How do you cancel and get a refund on your account

Jmancia18 by Good Citizen / Bon Citoyen
  • 1254 Views
  • 8 replies
  • 0 Bravos

My account

Is anybody else having issues with my account I log in and all I see is “hello” no information on my account at all or balance or nothing

Jmancia18 by Good Citizen / Bon Citoyen
  • 559 Views
  • 3 replies
  • 0 Bravos

Resolved! Data didn’t renew

In April my plan renew 3 days early and in May again my data didn’t renew this time help

Peter55 by Great Neighbour / Super Voisin
  • 1143 Views
  • 5 replies
  • 2 Bravos

Payment

my Monthly anniversary date changed on its own it went from the 14 of the month to the 7 somehow so I topped it up but was still wondering how my phone kept working. I topped it up and my data did not reset and my balance did not go torwards my month...

Jmancia18 by Good Citizen / Bon Citoyen
  • 716 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan for Canada and USA?

Hello! I'm looking for a pre-paid plan for a friend that will stay here in Canada for 3 weeks and also 1 week on the USA. So he would like to have talk, text and data that he could use in both countries during 1 month. That's when I saw this plan fro...

andremachado by Great Neighbour / Super Voisin
  • 2185 Views
  • 11 replies
  • 0 Bravos

Phone Compatibility

Does anyone know if Honor 8x JSN L23 will work with this network?

Ron22 by Good Citizen / Bon Citoyen
  • 984 Views
  • 6 replies
  • 0 Bravos

failed to activate account

Hi, just moved here and tried to activate my sim. Followed through all steps and went to pay but got a number wrong so it didn't go through, just told me to contact public mobile.  How do i go back and put in the right card number? there was no optio...

apitiser by Great Neighbour / Super Voisin
  • 542 Views
  • 2 replies
  • 0 Bravos

Resolved! Invoice - Takes a mod request to receive?!?

I did a quick search and I cannot believe what I am reading. It takes requeting a mod to get an invoice? Every single time? And it takes weeks?!? For real? If that's the case I will be porting out. Who has time for that?

ShawnC by Good Citizen / Bon Citoyen
  • 2438 Views
  • 16 replies
  • 1 Bravos

Resolved! Wrong plan activated by Walmart

I just purchased a new SIM and activated my account on the $15/month plan. I was expecting to be on the promo plan which includes unlimited text (including MMS or picture messaging), 100minutes of outbound calling and unlimited incomming calls. With ...

DPC by Great Neighbour / Super Voisin
  • 1780 Views
  • 10 replies
  • 1 Bravos

Renewed plan

Hi gang, renewed my monthly plan today but data did not reset 

Goforblake by Great Neighbour / Super Voisin
  • 672 Views
  • 3 replies
  • 0 Bravos

Resolved! Going Over Minutes

Hello, just wondering if someone could tell me the price per minute if you go over your allotted minutes for the month. Thanks

xCHUTERx by Good Citizen / Bon Citoyen
  • 2524 Views
  • 12 replies
  • 0 Bravos

Resolved! Download text message

Some text messages only say that there is message, the size of it and the date it will expire.  And then the word download.  I can't figure out how to download the message.

dpgroff by Good Citizen / Bon Citoyen
  • 3073 Views
  • 19 replies
  • 0 Bravos
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