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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Missing Black Friday and Other Reward Credits?

I just got Public Mobile on November 30th. I chose the $35 plan for both my wife and I. Despite being eligible for the extra free 5GB Black Friday special, and being referred by my friend (a $10 credit?) and referring my wife (some sort of reward?), ...

Cancelled service with public

How could I cancelled public service with no online account and lost my SIM card

Resolved! Service suspended won't give option to pay

I'm helping a friend with their account. She forgot to change her card on her account after some fraudulent activity and auto pay failed. She has added the new card but it will not give an option to pay. When selecting all options: pay amount due, pa...

Resolved! text msgs not sending / Emergency calls only

Got a SIM card and phone number last Saturday...been texting fine all week and this morning. This afternoon texts not sending, and says "emergency call only" where previosly said "public mobile" thought all bars are there for network. Acct is all p...

Refer reward

I refer a friend to public mobile today. I do not see my $20 credit on my account. Please let me know when I will recieve my credit.

Cant change my number or port it

Keeps giving me error. I can call from it but cant text nothing? How come

Locked out of Account

I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It say...

Can your rewards surpass your plan, and if so, do u get payed? lol

Can't receive calls

So, I just got my plan activated in store about 7-8 hours ago. I tried turning off the phone and removing the sim card and putting it back and it wouldn't work. I can do everything except receive calls. When I tried to submit a ticket, there was a pa...

Resolved! Community account

Hi,I signed up for public mobile and community with the same email address however one I used a capital L and the other auto populated with a lower case L and I didn't notice it until now. Will this still link to my public mobile account if I earn an...

Porting from BELL and unlock code

I just created my account and activated my SIM card. when is the unlock code required when porting from BELL?

Black Friday deal

Going through registration and there is no option for the BLK FRI sale , wont let me advance unless i pick a plan ( no option for blk fri), any help tx

5g bonus

When should I see the extra 5G from the Black Friday sale? Do weekends count as a day?

Resolved! How to Check if Community Account is Linked

I want to know if my community account and self-serve account are properly connected so I will receive my community reward. The emails are the same, however I made the community account first. Thanks,Ed

Unlimited pictures/ text messages $15 plan

Hi, Set up with public mobile yesterday. $15 plan option. According to the brochure at Walmart where I signed up, it was to include UNLIMITED text/ picture messaging. I can't text or send picture messages unless my data is turned on my phone. It is t...

Resolved! Transferring Number

How long does it take for a Telus phone number to transfer to Public Mobile? I just filled out the transfer details and it said successfully completed. Thanks,Ed

Sim card invalid :/

Got to the point of choosing a phone number , hit the back key by mistake now sim is inactive wont let me do setup, Help pls was hoping to get in on BF deal

Ported my number to Roger's and now I can't login to my account

I reportedly number to Roger's, not I can't login to my acct to change my number. I want my son to continue to use my plan. Anyone have experience with those?

Activation

I'm looking to switch to PM and avail of the black friday deal. Problem is I can't find anywhere locally to purchase the sim card (newfoundland). And to order online I won't receive the card prior to Dec.2 when the offer ends. Is there anyway to orde...

Not get one month free bill promotion

My name is xxxxxxxxx and my phone number is xxxxxxxxxxx.I ported in my number to Public Mobile on Oct 26, 2019 I was supposed to get secon month free. My phone line is suspended due to non-payment. But the Nov 2019 bill is free. Kindly resolve this i...

Black Friday

I signed up today in store. At home I set up my self serve account and see the black Friday promotion. How to I go about getting this? ThanksGet one month free & a free 5GB data Add-On* when you activate online or in-store.

Resolved! Choosing Phone Number

Hey I live in Ottawa, which area do I choose? I found OttawaHull, not sure if that's the right one. I will be transferring my number from Telus anyways, but I wish to pick the most accurate temporary number for now. Thanks,Ed

Where is my $10 credit (not there after 2 weeks)

Hello. I signed up between the promo (Nov 15 - Nov 29), yet still have yet to see my credit of $10 to my account (signed up on Nov 17, it's now Nov 30). Details of the promo below as per Public."Effective November 15 2019 until November 24 2019 at ...

The Mobile Shop in the Superstore

Great service at The Mobile Shop in the Superstore on Innes! Waited in line for 10 minutes then asked for the Public Mobile sim, told the employee about the Black Friday deal and he just handed me the sim for free and I left. Super easy, much faster ...

Resolved! Porting Number

Hello,Someone from public mobile called me today saying there was an issue porting my old number over and asked me for my old phone's IMEI. However I couldn't get it for them (away from home at the time) so she told me to post here. Can someone reach...

Resolved! Can not make payments / even when auto top up activated

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Invalid SIM

I am on PM for a bit and now my wife wants her PM Sim activated. As soon as the sim# is being entered a red INVALID SIM pops up. We bought the SIM at Wow Mobile. Does anybody know why this is happening? ( we really want to hit the Black Friday Promos...

Resolved! Can not call

Whenever I try to make a call I get the message: "Sorry we can not complete your call, you don't have an active long distance add on, and this call is not covered by your plan. Get and add-on by dialing *611". We have the $15/month plan, so we have 1...

looking for new service

I have 2 weeks left with Telus and thinking of moving with you , how do I get my phone unlocked from telus and what to do to get set up with your service ? ThanksGlen

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