Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 2 phones on the $30 1gb plan, but noticed sending and receiving picture messages are using little bits of data each time when I check usage online it shows they are indeed using my data?
Hello everyone hope you are all doing well. This my first day and it's not starting well. I have 8gb with my plan and i try to use some dataIt's telling me that i'm off line. Not sure what to do to make it work.I'm this close to go back with virgin.
Hi. I want to change my plan from $40.00 to $50.00 asap. Ruth Moved by ShawnC13, made own topic
Currently unable to activate... who can I call? *611 not working either
Hi, I'm trying to pay my balance due. I have autopay turned on but I didn't get a chance to put money on my card until this afternoon after Public Mobile's auto pay kicked in. I had enough on my card for it to take some money but not all. So I we...
No Service, any areas of the Network down right now?
Hey Community, I've recently closed my visa/debit account and have been trying to add my credit card to the account but it keeps coming up with a notification "unable to process transaction. cancelled by credit card issuer" however I use this credit...
Why hasn't my credit card been charged when Autopay is active? Now my account is suspended.
I will start from last November, we were heading to Washington and I thought I would purchase add-ons so I could just ‘try it’ to see how it would work out, for when we go to Florida in March.What I purchased according to my payment history was as fo...
I accidentally ported in a wrong phone number, and want my old public mobile number back. Is that possible?
I am unable to recharge my account even have available fundrecharge date showingv is 11feb but i already use my my usage minutesnow no voucher or credit card but have available fund
For example, top 5%, 10%, 50%, will the corresponding rewardgiven once on the month that the user achieve one of the level,or it will be always given once it's achieved,or it will change every month depends on the user's current level?
I just set up an account with PM and I am using my old bell phone number. I can send text and make phone calls but cannot receive calls. After I unlocked my phone and set up my account I received a text from PM telling me to acativate my sim witch I ...
Hi @CS_Agent I just signed up for Public Mobile and recieved a text that says: "Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click Contact Us and complete the SIM...
I need my puk code
Hi, My mom recently got an HTC M9 which is unlocked, but upon putting the PM SIM card in it at the start up screen, the phone specified that "This is not a SIM card from Verizon." And lead on to say something about activation. The options were "Turn ...
Just a quick shout out to the Moderators and the PM Staff for dealing with the spammer this morning and cleaning it up so that the people with issues can get some attention to there threads and we can get back to helping them!!
Given someone is spamming the forum, which masks lots of other people's discussion, I think the forum really need to add a function that allows people to post new topic only after certain wait time.Say if you posted a topic, you are only allowed for ...
I used up my included 50 outgoing text so I added some money to my account assuming this would allow me pay per use texting but it's not working. I can recieve but not send text?? Thanks
I activated my sim cord and registered but phone shows no service. What am I doing wrong?
I didn’t know that I was going to switch until after I topped up bc I wanted data but I wasn’t going to wait another week so I top up then I seen chatr carrier so I when to them there a lot better then public Mobile so if u put money in your it’s non...
So my phone was working completely fine it's a telus phone I had a koodo sim card in it everything was good, then i signed up for public mobile checked my phones imei everything was good payed for a plan then all of a sudden my koodo sim card wasn't ...
Hi, yesterday we try to activate our new PM SIM cards and got some troubles.We used FIDO account with two numbers on it. One number was transferred to PM and working on calls and mobile internet, but second still not available for calling and mobile ...
Went to "Mobile Shop", staff created an account, switched my current number over from Telus to PM. For some reason, somehow my number didn't switch over even though I've had my credit card billed. I can't create an account as my cell number cant be f...
Thanks for posting, I seem to have the same issue. I am on the $120/3month legacy 4GB/Lte plan, and usually am charged $111+tax (after rewards). However, I referred 2 people in December and also gained another year for loyalty and it now shows $102 a...
I can still make phone calls for now. Will my service be off tomorrow? I do have autopay turned on as well as enough credit on my account.
I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days. Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimi...
I was getting an error and no signal to call out. I tried reseating the sim card, it fell apart, so i taped it and my phone ovetheats. Does public mobile replace my sim card at no charge ?
I’ve been paying for long distance for 4 months now and still can’t make a long distance call. It says my plan doesn’t include it when I try. I’ve messaged several times to the moderators, who say yes, I do indeed have long distance in my plan, but...
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